Customer Reviews for Plainfield True Value LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Plainfield True Value LLC

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Karen G. on

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The whole experience was so simple and easy -- it was a PLEASURE! Thanks for also making it fun by being awesome!

danny w. on

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The gentleman who took care of us stayed late so that we could rent a truck. Very pleasant experience.

Mike W. on

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The computer system sucks. We spent 45 minutes on the phone trying to make this reservation. When we finally got it, we picked up the trailer about a half hour from the closest place that ended up having the same trailer.

David S. on

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LINDA J. on

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Employees were excellent as was the service

David S. on

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Bill F. on

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Original quote was for rental was wrong. Came back later and received an accurate quote. Truck was a little dirty, but relatively new. So, it worked great.

Mark M. on

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made returning fast and easy

Katherine G. on

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Stephen J. on

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Customer service was outstanding at Plainfield True Value. Highly recommend.

Gwenda k. on

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Have a trained employee that doesn’t take nearly two hours to get us out the door when we were the only customers he was attempting to service!

Steve W. on

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System was not working, took a long time to complete the pick up.

seth r. on

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Plainfield True-Value is wonderful like always. Pleasant staff at this location.

Cody W. on

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Speedy drop off and very nice people

Scott H. on

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evelyn j. on

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Nathan A. on

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Very helpful and answered my questions

Tom F. on

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Corrine G. on

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Need to get jack lift for tongue of trailer because smaller trailers are difficult to lift and position especially for me because i am an older woman.

Kathy A. on

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wayne s. on

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Clancy C. on

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Robert J. on

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This is a review of U Haul in general and not a review of the pick up location. U-HAUL needs to make the location where we choose to pick up the vehicle the actual location where the vehicle is. We had to drive 2 hours out of our way to pick up the vehicle. So while we weren’t charged for mileage we did have to pay for the gas. So at the current price of gas at approximately $3 per gallon and the fuel consumption of 8 gallons per mile. And the fact we had to drive approximately 60 miles one way to get the truck it did cost us a significant amount of extra money.

Jean B. on

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Thank you for your patience and detailed explanation.

Tracey F. on

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Will definitely use again!!!! Top rated location for u-haul services!

John S. on

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Gerard L. on

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Donna F. on

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Vicki L. on

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Very friendly, fast service. Took time to explain everything in detail and answer my questions. Excellent service. Thank you !

Terry L. on

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PAT L. on

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This has no bearing on this location BUT your "traffic" division contacted us to say the truck was not back in the 2 days in which it was back at this drop off location is less than 24 hours. It appears after much leg work on my part that it was to the dolly being return to the original pick up location in Jackson WI. The individual was very rude and I did not appreciate her lack of even trying to resolve this issue instead simply telling me the truck was not returned. IT WAS HORRIBLE with each of the 3 calls I placed to this area. Your locations were both more than fine but this division of your company is lacking. Once again if I had to rate this area on a 1-10 scale it would get a 1 (HORRIBLE). Kind Regards, Pat Liedtke