Customer Reviews for Plainfield True Value LLC
(U-Haul Neighborhood Dealer)

124 reviews

406 W Poplar St   Plainfield, WI 54966

(715) 335-4454

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: 9 am - 3 pm

Services at this Location:

Contact Us

(715) 335-4454

406 W Poplar St
Plainfield, WI 54966

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: 9 am - 3 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Although I had to go to three different locations to get the truck that I initially rented out of Stevens Point, Plainfield was the best customer service. Wisconsin Rapids was the next place I had to pick up after Stevens Point but was not available nor was the district manager available that made me wait for over an hour even though they were supposed to be open. Plainfield five stars, Stevens Point two stars for calling me 15 minutes before my pickup time and Wisconsin Rapids one star.

Ashley B. 
Rating:
3.0

Truck box was dirty and not completely fueled. Ordered equipment was not available. The computer was not working properly. Location was under staffed.

John C. 
Rating:
5.0

Customer did not leave a comment.

DEAN S. 
Rating:
5.0

Great service! Very helpful

Nancy G. 
Rating:
3.0

Generally, they were a friendly, helpful group. However, initially they had a difficult time keeping track of details. If we had not checked in fairly frequently, we would not have had a truck. Not sure who "dropped the ball" so to speak. The good news is that in the end they came through. My call directly to U-Haul where I spoke with "David" pulled it all together.

Carol U. 
Rating:
5.0

Everything was all good

eric A. 
Rating:
5.0

Very efficient drop off Friendly professional staff. I would drop off or rent from here in the future

DANIEL W. 
Rating:
5.0

Customer did not leave a comment.

Matthew J. 
Rating:
5.0

Customer did not leave a comment.

Steve L. 
Rating:
5.0

Customer did not leave a comment.

Benjamin G. 
Rating:
4.0

Customer did not leave a comment.

Thomas E. 
Rating:
5.0

excellent all the way around

RUSSELL R. 
Rating:
4.0

Customer did not leave a comment.

Jeanne A. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Steve L. 
Rating:
5.0

Customer did not leave a comment.

Natalie H. 
Rating:
5.0

Customer did not leave a comment.

Joshua E. 
Rating:
5.0

Staff at the hardware store were very friendly and professional five stars!

Gary A. 
Rating:
1.0

I picked a location in Oshkosh, WI. After it was booked, I then booked a hotel in Oshkosh, WI. The next day U-Haul called and told me the closest place was in Plainfield, WI. I asked how far away that was. She said 39 minutes. That was a lie, it was an hour and 5 minutes!! So we had to drive that distance to pick up the car hauler, which was an hour out of our way!! I will not use U-Haul ever again!! I did not know that when I selected the pick up location, it was only a preferred location.

Jodie G. 
Rating:
4.0

Customer did not leave a comment.

Fred C. 
Rating:
5.0

The people were very friendly and it was a quick drop off.

Clay D. 
Rating:
5.0

Customer did not leave a comment.

Jean E. 
Rating:
5.0

This was not our planned drop off site. I was on hold for over an hour until someone answered. The guy was very helpful and was able to switch sites for us but the hold was completely unacceptable.

Sean P. 
Rating:
2.0

Look at the equipment before renting to the next person and clean it out

Nate Q. 
Rating:
3.0

Overcharge for Milage

CHRISTOPHER K. 
Rating:
5.0

Customer did not leave a comment.

Lucy W. 
Rating:
5.0

Although I have had to rent from U-Haul frequently over the last few years, this time seems to go more smoothly than ever before. Nice job!

Jean B. 
Rating:
5.0

Customer did not leave a comment.

Alan R. 
Rating:
5.0

Customer did not leave a comment.

scott H. 
Rating:
5.0

The owner/rep was pleasant, professional and personable. No complaints. In and out, mission accomplished.

thomas V. 
Rating:
2.0

Customer did not leave a comment.

Chris V. 
Rating:
3.0

Not specific to this location, but very unhappy with a significant change in our reservation the day which necessitated a significant change in our moving plans. Will not be using UHaul again.

Jordan M. 
Rating:
5.0

Nothing, Mike was great and super helpful. Made sure I was taken care of.

Timothy R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER K. 
Rating:
5.0

Customer did not leave a comment.

Clay D. 
Rating:
5.0

Customer did not leave a comment.

DEAN T. 
Rating:
4.0

Customer did not leave a comment.

Melissa H. 
Rating:
5.0

Customer did not leave a comment.

Dan M. 
Rating:
5.0

Customer did not leave a comment.

Linda K. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Everything was in good order, the people were helpful and friendly.

Thomas E. 
Rating:
4.0

Nice people to work with.

mike H. 
Rating:
5.0

Again, uhaul computers seem to have major problems

JAMES H. 
Rating:
5.0

Was in and out in just a few minutes. Very friendly staff.

Eric R. 
Rating:
4.0

Customer did not leave a comment.

jerry W. 
Rating:
4.0

Our initial reservation had a return drop off location of Wild Rose WI which is only 3 miles from our home. Night before we are told they no longer accept drop offs and would need to take it to Plainfield which is about 20 miles out of the way. We did get 15 miles credit but it also was an additional hour out of our time and gas to run there and back. Meanwhile there were all kinds of U-Hauls sitting at the Wild Rose location when we went to return the vehicle, this was disappointing. We assumed the truck was needed in Plainfield so we became the delivery person?

Bonnie B. 
Rating:
5.0

The whole experience was so simple and easy -- it was a PLEASURE! Thanks for also making it fun by being awesome!

Karen G. 
Rating:
5.0

The gentleman who took care of us stayed late so that we could rent a truck. Very pleasant experience.

danny W. 
Rating:
5.0

The computer system sucks. We spent 45 minutes on the phone trying to make this reservation. When we finally got it, we picked up the trailer about a half hour from the closest place that ended up having the same trailer.

Mike W. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Employees were excellent as was the service

LINDA J. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Original quote was for rental was wrong. Came back later and received an accurate quote. Truck was a little dirty, but relatively new. So, it worked great.

Bill F. 
Rating:
5.0

made returning fast and easy

Mark M. 
Rating:
4.0

Customer did not leave a comment.

Katherine G. 
Rating:
5.0

Customer service was outstanding at Plainfield True Value. Highly recommend.

Stephen J. 
Rating:
2.0

Have a trained employee that doesn't take nearly two hours to get us out the door when we were the only customers he was attempting to service!

Gwenda K. 
Rating:
3.0

System was not working, took a long time to complete the pick up.

Steve W. 
Rating:
5.0

Plainfield True-Value is wonderful like always. Pleasant staff at this location.

seth R. 
Rating:
5.0

Speedy drop off and very nice people

Cody W. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

evelyn J. 
Rating:
5.0

Very helpful and answered my questions

Nathan A. 
Rating:
5.0

Customer did not leave a comment.

Tom F. 
Rating:
4.0

Need to get jack lift for tongue of trailer because smaller trailers are difficult to lift and position especially for me because i am an older woman.

Corrine G. 
Rating:
5.0

Customer did not leave a comment.

Kathy A. 
Rating:
5.0

Customer did not leave a comment.

wayne S. 
Rating:
5.0

Customer did not leave a comment.

Clancy C. 
Rating:
1.0

This is a review of U Haul in general and not a review of the pick up location. U-HAUL needs to make the location where we choose to pick up the vehicle the actual location where the vehicle is. We had to drive 2 hours out of our way to pick up the vehicle. So while we weren't charged for mileage we did have to pay for the gas. So at the current price of gas at approximately $3 per gallon and the fuel consumption of 8 gallons per mile. And the fact we had to drive approximately 60 miles one way to get the truck it did cost us a significant amount of extra money.

Robert J. 
Rating:
5.0

Thank you for your patience and detailed explanation.

Jean B. 
Rating:
5.0

Will definitely use again!!!! Top rated location for u-haul services!

Tracey F. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Gerard L. 
Rating:
5.0

Customer did not leave a comment.

Donna F. 
Rating:
5.0

Very friendly, fast service. Took time to explain everything in detail and answer my questions. Excellent service. Thank you !

Vicki L. 
Rating:
5.0

Customer did not leave a comment.

Terry L. 
Rating:
4.0

This has no bearing on this location BUT your "traffic" division contacted us to say the truck was not back in the 2 days in which it was back at this drop off location is less than 24 hours. It appears after much leg work on my part that it was to the dolly being return to the original pick up location in Jackson WI. The individual was very rude and I did not appreciate her lack of even trying to resolve this issue instead simply telling me the truck was not returned. IT WAS HORRIBLE with each of the 3 calls I placed to this area. Your locations were both more than fine but this division of your company is lacking. Once again if I had to rate this area on a 1-10 scale it would get a 1 (HORRIBLE). Kind Regards, Pat Liedtke

PAT L. 
Rating:
5.0

Customer did not leave a comment.

christine R. 
Rating:
5.0

I did not experience a problem with this location, they were professional and friendly. But, I did have a terrible experience with U-Haul!! I made my reservations 7 days in advance at a local U-Haul location. Five days later I got a call saying that they changed my pick up location to city 30 miles away and was told that this business did not open up until two and a half hours after my scheduled pick up time. I was told that if I did not accept this change, I was risking them not being able to fulfill my reservation. I asked if they would continue watch for availability in my city as this was going to be a big inconvenience for me and was told no. I was told that this happens when a customer makes "last minute reservations" (7 days?). Eventually they did offer to allow me to do a manual pickup prior to business hours were the keys would be put in a lock box and I could download an app and complete the checkout process online rather than having to wait for the business to open. The night before I was to pick up my truck I went online to get the U-Haul app. I was having problems logging on and had to call the 1-800 number again. This time I was told that the pick up location did not set me up for a manual pick up and that I was now scheduled to pick up my U-Haul in a city 53 miles away. At this point I was so frustrated I was literally in tears. The U-Haul rep that I talked to said that is the best he could offer and again, if I do not accept this change they would not be able to fulfill my reservation. I called early the next morning to see if there had been any trucks returned overnight closer to my home that would be available. This U-Haul rep found a larger truck about 30 miles away. Oddly while driving home after picking up the truck I drove past a U-Haul location in my hometown (the same city that I was originally scheduled for pick up) and there was the same size truck as I was given sitting in their lot. In the end it all worked out, but this was a super frustrating experience.....between all the changes and time wasted on hold waiting to speak with a rep (wait time for the three calls I made was over 30 minutes each time) I will certainly think twice before using or recommending U-Haul to a friend. It just seems to me that they could do a much better job securing a U-Haul for a reservation when they were given a weeks notice.

Teri J. 
Rating:
5.0

Customer did not leave a comment.

William Y. 
Rating:
3.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

Very helpful he went out of his way to get all this mess up straightened.

Steve C. 
Rating:
5.0

Customer did not leave a comment.

Lois M. 
Rating:
5.0

Customer did not leave a comment.

Greg R. 
Rating:
5.0

Nothing! prompt service. Great to have ability to pre-register online to avoid waiting. People very helpful and service oriented.

DAVID M. 
Rating:
5.0

Friendly and helpful staff--easy access and good service--would definitely use and recommend this location in the future.

Kyle P. 
Rating:
4.0

Customer did not leave a comment.

Bernie K. 
Rating:
5.0

Everyone was polite and friendly. Avle to get on our way quickly.

Josh C. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

The team in Plainfield was great to work with and very helpful!!! THANK YOU!!!!!!!!!!!!

Bruce E. 
Rating:
5.0

Customer did not leave a comment.

bob M. 
Rating:
5.0

Great trailer and really easy in both pick up and drop off

CHARLES F. 
Rating:
5.0

Customer did not leave a comment.

REED W. 
Rating:
3.0

Customer did not leave a comment.

Greg W. 
Rating:
4.0

Customer did not leave a comment.

Mike B. 
Rating:
3.0

Customer did not leave a comment.

Eugene W. 
Rating:
5.0

Nothing!

Kim W. 
Rating:
5.0

Customer did not leave a comment.

Rodger E. 
Rating:
5.0

Customer did not leave a comment.

Dwight E. 
Rating:
3.0

I was supposed to drop off in friendship and got a message right after I picked up that I had to drop off in Plainfield. That is a 40 mile round trip which also means I had to waste an hour of my time, instead of being able to go 5 miles from my house. It would have been nice to know this when I made the reservation. I will probably not Rent a U-Haul ever again. I will go with a different company. Nobody even offered a discount or anything

Tanya M. 
No reviews have been submitted for this location.

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