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KIMBERLY M
Customer Reviews for Plan One Lease And Sales Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The people at this location are terrific. Easy to work with and everything is always as promised. I highly recommend this location.
SUSAN BVery friendly
Sarah HStaff went above and beyond. We appreciate all his assistance!!!!!!!
CHRISTOPHER SHorrible mobile pick up system, not user friendly at all.
jaime mVery friendly and professional staff.
Johnny DVery nice and helpful
GAETANO CTrailer was a little dirty inside, also leaked in corner near right door from rain. Trailer was older style without a hitch lock to secure it to hitch ball-a security risk.
Randy CEasy access everything good,exelent service friendly and their make smooth service. Thankfully good staff.
Jose MExcellent personnel!
Krista BThey were kind of clueless and just walking through an app on their phone. I rejected the first truck offered because the passenger side rear outer tire had two visible cuts in the sidewall of the tire. They promptly offered another truck. The lack of basic features in the truck, like cruise control, a not comfortable seat and very rough ride (massive shuddering on anything but the smoothest of highway paving) made my 700 mile trip an absolute slog. Penske might cost $300 more for the same trip and similar sized truck, but I think I will be spending that extra next time so that I am not suffering for 13 hours in a POS uhaul truck.
Natalia CNo issues at all on my trip. Equipment performance was as expected.
Duane BU-Haul moved my pick-up point to 45 minutes out, away from my home. This very sketchy, i drove the day before pick-up to make sure this was correct. it was. At .99 per mile this was an added cost.
MURRAY MRental should be allowed to have for one day. We rented and charged $500 for one day. Ridiculous
patrick lEasy pickup and drop off.
Mike NTaylors personnel did not know that its location was the closest to Travelers Rest and charged a fee for dropping off at the wrong location. U-Haul customer service was very helpful and issued a refund. Very high marks for customer service.
Jonathan WExtremely helpful personnel
Steve KNothing. The lady that helped me was excellent. She was very friendly and courteous. The world needs more people like her.
Bobby BThe staff here was very friendly and helpful. The only issue was that the driveway was quite muddy following a rain.
JOHN HFast in & out helpful staff
steve bI enjoy doing business w these folks!
Laura MThe only way our experience could have been better would be if you were to move our furniture for us! Thank you
Laura SWas charged an extra $8 for miles when I was under my limit that I had set.
Nicholas KNothing, the young lady that I dealt with was so professional and courteous. I could not have asked for a better experience. I will definitely be using this location again and I’ll definitely be referring this location to friends.
CONSTANCE ELady was very nice when returning. Only took a few minutes and I was done. Would highly recommend this location
Cheryl DExcellent customer service and easy location to access. Probably the best Uhaul experience I've had. Thank you!
Bradley TAgain, they drop off location near my home was contacted prior to returning the rental and they said they could not take it because they were closed. Your Uhaul logistics people help me find this location however it was a 30 minute drive from where I was and I had a late charge for being 15 minutes past due. I was not happy with that.
Martin M