Customer Reviews for Planet Zong
(U-Haul Neighborhood Dealer)

Rating:

1.0

If you have to transfer a person to another location make sure that all the items that were on the og order go with the transfer! Then to be told by your call center that any location can fill your order is not actually true. The manager at your uhal store refused to fill my order until I returned /cancel my order that was placed online and place a new one with him due to him not wanting to mess with his"inventory". All because my og truck rental needed to be transferred to a different location due to the one I chose not having it. Not only did I have to fight an hr with this manager to get my items. My truck was empty. 35miles left to empty. I will never use uhal again.

Rating:

2.0

I’m reaching out because my recent rental experience was extremely frustrating and far below expectations. The location I originally reserved my truck at did not have a truck available, so I was sent to a different location. When I arrived there, I ended up waiting almost an hour because of issues on their end. It was not a simple or smooth process at all. When I finally got the truck home to start moving, I discovered that the dolly I paid for was not included. I then had to drive to three different locations just to get the equipment I had already paid for. This entire experience caused major delays and unnecessary stress. I would not wish this experience on anyone, and I truly feel I deserve some compensation or a partial refund for the inconvenience, lost time, and additional driving I had to do. Thank you for reviewing this and getting back to me.

Rating:

1.0

The truck was not at the location that I chose originally. I was told the truck would be ready by 9 o’clock when I got there I was so they don’t even open till 10 o’clock. The truck was not cleaned out after the last customer. I had to stop and put gas in the vehicle before I could drive it to my location because it was almost on empty. There was less than 30 miles before it ran out. I would have to be desperate to rent from U-Haul again.