Customer Reviews for Plank Food Mart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Plank Food Mart

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Alexis R.
Rating:

Customer service was horrible and rude I was also over charged and had to call corporate. I'm now currently waiting on a refund.

Cheryl C.
Rating:

Not in a very good part of the city. Would not be caught there after dark. But was the only place that had the size uhaul truck that I needed. Associate was very nice and professional.

marcia S.
Rating:

In and out quick and even got my car filled up with gas and got a meal to go in 5 minutes. Definitely will be back again if needed.

Shanikia S.
Rating:

Customer did not leave a comment.

Saleh L.
Rating:

Excellent service everything was perfect The equipment was clean and good maintenance thanks to Uhaul and plank food mart

Jimmy H.
Rating:

Location and rude customer service

April C.
Rating:

I wasn't expecting to be charged $60, then again for a different amount. So I won't be using these services anymore

Briana J.
Rating:

The truck looked das if it hadn't been cleaned in years. Hopefully, I didn't catch COVID-19 while inside of it. When I brought the truck back, a little boy checked to see if the gas line was at the same place it was when I left, and the boy stated I didn't put gas in the car, so that's another fee added to my total fees amount; I put gas in the truck to where it was passed the line that I left with it on. They will try to sneak charges on your bill, be aware! This place is a scam.

lola J.
Rating:

I made my reservation a month ahead of time. When I spoke to the agent at the location I chose, she said there was no truck. When I told her she had a month to get a truck there, she said my truck would not be back for a week. She found me another truck at a convenience store further away in a dicey neighborhood. They did not have the 2 dozen furniture pads I had ordered that I was charged for. When I asked where they were, the clerk shrugged his shoulders. The truck, however, was practically brand new and operated very well. I don't know if I can trust U-haul to have the truck I reserved in the future.

Kathryn W.
Rating:

The truck was nasty and dirty, & it was obvious someone had been smoking marijuana in there. The truck obviously needs maintenance as well.

LeRoyal W.
Rating:

Customer did not leave a comment.

Cathy P.
Rating:

Customer did not leave a comment.

Eric B.
Rating:

Customer did not leave a comment.

faez H.
Rating:

Extent job fair price and loyalty

KENNETH T.
Rating:

Customer did not leave a comment.

mahdy K.
Rating:

This is the best place to get a truck. I call and ask for one and they have it!! I highly recommend to anyone. In and out in minutes!!! The customer service is phenomenal

Vivian B.
Rating:

Continue to do what you're doing the service was great.

TRAVIS L.
Rating:

The truck stunk the cigarette smoke so bad. We had to ride with windows down on a HOT day! The pickup location was a disgrace to have to go into. NOT SATISFIED OR IMPRESSED WITH THIS SITUATION! We will not be using Uhaul again!

CARTRELL W.
Rating:

Quick and painless return

antoine W.
Rating:

Stop charging my card when you have your truck return back ok

Erica D.
Rating:

Customer did not leave a comment.

Patrick F.
Rating:

I thought that the truck rental was for 1 day when I was renting it, but the store worker advised that it's for 6 hours, so I brought the truck back in 6 hours. I rented a U-haul truck last week from another store and the truck was one size bigger, I was satisfied with there customer service. But not this time, the truck was muddy on the outside. I could go on and on but I'm good. I'm not coming back to this location for nothing else...

STACY R.
Rating:

Customer did not leave a comment.

stacie B.
Rating:

Very helpful staff. Easy to get to interstate.

jennettie R.
Rating:

Customer did not leave a comment.

amer H.
Rating:

Very professional and amazing customer service. A+++

Stacy R.
Rating:

Customer did not leave a comment.

JULIE A F.
Rating:

The manager was very helpful and friendly. The location is not in a safe area of the city.

jennettie R.
Rating:

Customer did not leave a comment.

daniel W.
Rating:

Customer did not leave a comment.

ERIC R.
Rating:

Customer did not leave a comment.

orin R.
Rating:

Great costumer service they treat me as a family thanks Plank food Mart and Uhaul !!!

Alderaine C.
Rating:

Excellent customer service and my best experience since I've been dealing with uhaul.. Thanks Plank Food Mart ????

Carlo G.
Rating:

Customer did not leave a comment.

lonny G.
Rating:

Customer did not leave a comment.

Michael H.
Rating:

Outstanding customer service.

Gwendolyn D.
Rating:

The location was a bit sketchy but the man we interacted with was very friendly. Wonderful customer service.

Edward T.
Rating:

Customer did not leave a comment.

JEANNE S.
Rating:

Customer did not leave a comment.

Walter J.
Rating:

Customer did not leave a comment.

Patrick N.
Rating:

Happy with the service 100 % ? Excellent

attaalah H.
Rating:

Thanks to U-Haul to give this location opportunity to do business with us very professional and quick service

Kirby L.
Rating:

Customer did not leave a comment.

Jasmine B.
Rating:

Customer did not leave a comment.

willie A.
Rating:

Excellent service and very professional thanks Uhaul and plank food mart

ALICE V.
Rating:

Customer did not leave a comment.

ALICE V.
Rating:

Customer did not leave a comment.

Lois A.
Rating:

Customer did not leave a comment.

ricky K.
Rating:

Customer did not leave a comment.

Jackie J.
Rating:

Great customer service

MAKAYLA W.
Rating:

Customer did not leave a comment.

Jamilla C.
Rating:

Customer did not leave a comment.

Ramon H.
Rating:

They were lying saying I didn't put the proper gas back in the van. Good thing I took a picture before I left bc I would have been stuck paying for extra gas gas. The people on plank haul do anything for a extra buck.

Eric C.
Rating:

Customer did not leave a comment.

Kim D.
Rating:

Customer did not leave a comment.

Adreamia C.
Rating:

No that man at that store is very rude and unprofessional i will not recommend anyone to that store

Craig B.
Rating:

Customer did not leave a comment.

Jay R.
Rating:

Customer did not leave a comment.

mahdy K.
Rating:

This was the best experience I have had at any U-Haul location. I would highly recommend this location on Plank rd. Customer service was beyond expectations!!

Karen T.
Rating:

Customer did not leave a comment.

Paul M.
Rating:

The tire pressure was very low in one tire. the location did not have the pads I ordered. If locations do not have everything in an order it should not be selected or I should be called to ask if it is OK

JEANNE G.
Rating:

Great customer service

Patrick N.
Rating:

Truck was dirty, inside was not clean, and truck had scratches and passenger door was stuck and would open from the outside.

omar S.
Rating:

Very nice service very professional And they help me for everything I need thanks to the owner of plank Food Mart

Iris S.
Rating:

Nothing everthing was wonderful they offer me water i would not go Anywhere but to This location grate Customer Service

Vanora R.
Rating:

I drove 29.3 miles I did not understand how it calculated 11 extra miles.my fault I did not look at mileage. The truck was dirty from previous customer.i will not use them again

jennettie R.
Rating:

Customer did not leave a comment.

maisa S.
Rating:

I love their customer service and patience! They're the best and will always be my first choice! Thanks again!

darrylnn B.
Rating:

Customer did not leave a comment.

Lee R.
Rating:

Nothing. The attendant was very helpful.

aricka S.
Rating:

I went to 2 locations before this one. The 1st location I would not let my dog go to. The 2nd was great. He did not have what I needed so found one for me and this location. The owner was the most amazing guy. I am a woman and he treated me like I was the only person in the store. I did not get his name (i cant believe) But if I ever need another U-Haul I will go back to his store and recommend everyone to him. Great Service and Great Food!!! Erica Scallan Oscar, LA

demetric C.
Rating:

Customer did not leave a comment.

Donald M.
Rating:

The place was shady, the rep did not walk me around the vehicle. I found two hand trucks in the back. I request 8hrs on my reservation, I got 6. I requested an extend time and it was granted by the Uhaul salesman . Then 40min later the salesperson called and declined my request saying it was reserve for 430pm. By then, I told the people helping me to get lunch and meet me later at the new house. I had to unload a full truck with one helper which caused not to complete my move. Then I got charge for an extra day when I returned the truck for being 1 hr late. As an extra caveat, the person waiting on the truck starts directing her rhetoric toward me. Bad business

Joan T.
Rating:

Customer did not leave a comment.

sarah J.
Rating:

Clean truck, in and out in a few minutes and got myself some cold drinks and snacks for my move while I was there and some fresh chicken!

Jeremy P.
Rating:

The trailer was not clean. The location is very uninviting and shady. Trailer was in not very good shape either.

Ashley W.
Rating:

Customer did not leave a comment.

Christina W.
Rating:

Very helpful and nice.

Delatria A.
Rating:

The truck was not clean. The passenger door would not open from the outside. I was charged fees that was not discussed when I brought the truck back to this location 2 hours before I was suppose to!! I put gas in it before I brought it back and I was still charged for that!! I was never given a receipt or Anything!!???? This was a Horrible Experience and I will Never Rent from this location Again!!

Gaberial H.
Rating:

Customer did not leave a comment.

JUSTIN T.
Rating:

This has been by far the worst experience I have ever had dealing with anyone. 1st location my trailer was “reserved “ at had no trailer. Get sent here. This place is 10 different businesses in 1. I show up, see the trailer,try to rent it. Clerk at the counter goes to ask the boss so I can get it. “He's busy right now, he has to finish a customers car” The dude is replacing studs,rotor, and brakes on a car. It took him almost 2 hours to get done. I could have done it in 45 minutes easy. He finally gets to me and can't figure out how to rent me the trailer. Just walks away without saying a word. 15 minutes later I find him in his shop working on something else. I ask what was going on he says his brother is on his way. His brother shows up rents me the trailer and “hooks it up”. We drove over 40 miles and the tongue wasn't SECURE! We found that out when we went to put the car on the trailer and the tongue came up and RUINED MY FRIENDS TAILGATE! This whole company is a joke

monique S.
Rating:

Customer did not leave a comment.

dawn B.
Rating:

Very professional work thanks U-Haul And thanks plank food mart

HASAN S.
Rating:

Extent service thanks for your help

jordan M.
Rating:

Thanks for everything they very professional and helpful and friendly thanks plank food mart and mr Omar

TAMIKA H.
Rating:

2nd rental when closer location did not have equipment. fast .. in and out with excellent customer service.

Jacqueline G.
Rating:

I was completely satisfied. Omar, Your clerk at this location, was extremely helpful. He went out of his way to make sure our move was less stressful. I would recommend this location and Omar to anyone moving! Thank You for the Great service.

April D.
Rating:

Matt's were filthy other than that a good experience

coleittha M.
Rating:

I received a text that stated I would have the Uhaul for 24 hours when I got to the store they stated it must be turned in by 2 and that UHaul needs to update their info.

valerie S.
Rating:

Customer did not leave a comment.

GWEN J.
Rating:

With one person working it took a while to get waited on

Enrique N.
Rating:

Customer did not leave a comment.

Rashata G.
Rating:

Customer did not leave a comment.

laurise T.
Rating:

Customer did not leave a comment.

earleane D.
Rating:

Great service, I was in and out super quick. One stop shop, got myself gas and bite to eat while I was there as well.

Samuel A.
Rating:

Customer did not leave a comment.

Adam K.
Rating:

Schedule my pickup location somewhere closer than 30 minutes away, in a place that has some remote clue of what they're doing. Also everyone I spoke to surrounding the pickup had no idea what I was renting, which was disconcerting at the very least.

anthony R.
Rating:

Really is nothing Everything is perfect

RONALD P.
Rating:

Excellent work fast and professional equipment very clean the place Plank food mart is clean and the owner help me on every question I have thanks uhaul to give this location service .

ruby C.
Rating:

Very professional and fast work the place is clean and comfortable the equipment was in good condition and clean thanks

No reviews have been submitted for this location.

Back
To Top