Customer Reviews for Plateau Heated Storage
(U-Haul Neighborhood Dealer)

715 reviews

621 228th Ave NE   Sammamish, WA 98074
(@ Inglewood Hill Rd)

(425) 898-8267

Location Hours

  • Mon-Sun: 10 am - 5 pm

Services at this Location:

Contact Us

(425) 898-8267

621 228th Ave NE
Sammamish, WA 98074
(@ Inglewood Hill Rd)

Services at this Location:

Location Hours

  • Mon-Sun: 10 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Check out and check in process was quick and efficient.

Mark M. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
5.0

Customer did not leave a comment.

Kerri M. 
Rating:
5.0

Driver door was difficult to,close and no window handle on deiver side. These issues should be corrected.

Jesse B. 
Rating:
5.0

Customer did not leave a comment.

Warren J. 
Rating:
5.0

Customer did not leave a comment.

Joanne J. 
Rating:
2.0

The truck appeared to be full. However, when I filled at our destination it took 15 gallons. When we got back to the location it only took 7 gallons. The same distance and half the amount to fill??????? No, I will not recommend this location.

Kirk P. 
Rating:
5.0

Great friendly and helpful customer service!

gregg F. 
Rating:
4.0

There was nobody in the office when I got there I got very worried because I kept knocking and then Yasser showed up. After that it was fine but there should be somebody in the office when somebody's coming to pick up a car

BRIANNAA A. 
Rating:
5.0

Customer did not leave a comment.

Ashley N. 
Rating:
3.0

The truck was a wreck. As clean as it could be, but old and broken a little everywhere. It gets the job done, so I don't regret anything and I would do it again, but I was surprised to get something that old and rusty as a customers.

Laurent M. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Easy process, great people, and fantastic equipment

ERIK H. 
Rating:
5.0

Everything went quickly and smooth

Greg A. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Seriously, there isn't anything you could have done better and I'm a local businessman

gregg F. 
Rating:
5.0

Customer did not leave a comment.

Christine J. 
Rating:
5.0

Customer did not leave a comment.

Jorge C. 
Rating:
5.0

None I'm aware of.

Edward C. 
Rating:
5.0

No improvements needed! Always top notch service and friendly, competent associates!

Elke L. 
Rating:
2.0

Here are my problems/issues: 1. The van wasn't full of gas. It is extremely difficult to return the truck with the gas gage exactly exactly matching the original level. In my case it was originally between 3/4 and full. (Note that I only drove 10 miles). I filled the van the first time and though I was ok, but when I return the van it showed under the level by a small fraction. So, I took the van to a gas station a second time and just filled the tank. So... in the end U-Haul gets gas for free. 2. The truck was in very bad mechanical shape. a) It was very difficult to close both the passenger and driver doors. b) The drivers window would not roll up. I rolled it down once and then had to pull the window up and crank at the same time to get it to close. I was using the truck to move some furniture out of a storage locker where I had to access a gate key panel... and not being able to raise/lower the window made this a real bother. c) The trucks suspension must be shot. I've driven lots of van and this was by far the worst suspension I've ever experienced... and I wasn't moving a heavy load. The guy managing the rental process did a very good job; the van itself was just crap.

Pete P. 
Rating:
5.0

Sammsmish UHaul always meets or exceeds my expectations. I only have words of praise to offer!

Elke L. 
Rating:
5.0

Customer did not leave a comment.

Glen L. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
1.0

The U-Haul Cargo Van was filthy dirty. We spent 2 hours cleaning it before we could use it for moving.

Carl M. 
Rating:
5.0

All good. Yassir was great and easy to work with.

Nabil M. 
Rating:
5.0

Customer did not leave a comment.

Patrick K. 
Rating:
4.0

Customer did not leave a comment.

Lori S. 
Rating:
5.0

Customer did not leave a comment.

Greg A. 
Rating:
4.0

Online process was simple. Counter service was expeditious. Very accommodating as we were running 20min late due to traffic.

William B. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Lipeng Y. 
Rating:
5.0

Customer did not leave a comment.

Jeff J. 
Rating:
5.0

Everything great

DENNIS S. 
Rating:
4.0

The personnel at the Sammamish location were helpful and professional. However: 1) I was notified by U-Haul at the last minute on the day of picking up the vehicle that the location for pick-up was changed. 2) The problem was that U-haul did not send the vehicle reserved to the Issaquah Highlands Self-Storage location where I have my belongings. 3) Therefore, I was charged for mileage of an empty truck to drive to Issaquah Highlands Self-Store to pick up my belongings and delayed my being able to load by two hours! That meant I was only able to get one trip instead of the two trips as planned for the day.

Roberta B. 
Rating:
1.0

The hidden fees and amount charged for gas is ridiculous. I will be sharing my thoughts.

stephan H. 
Rating:
5.0

I had trouble with after hours return, but otherwise went well.

Lisa Y. 
Rating:
5.0

The attendant I worked with was friendly, helpful and accommodating. The truck was available at the expected time and in good condition.

Omar G. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey J. 
Rating:
5.0

Excellent customer service and very clean facility. The covered parking is such a huge bonus!

Elke L. 
Rating:
5.0

Customer did not leave a comment.

Dutchin W. 
Rating:
5.0

Your associates are always most helpful and courteous. Your facility and the office area is very clean and the storage area is secure and easy to access with our personal codes. I rate every aspect of Sammamish UHaul a 20 out of 10!,

Elke L. 
Rating:
5.0

Customer did not leave a comment.

Eric P. 
Rating:
5.0

Easy and helpful with super convenient access to gas. Simple drop off any hours.

Charles J. 
Rating:
4.0

Suggestion: Always have the manager check your reservation over before you assume it is accurate.

Hillary H. 
Rating:
4.0

The location is nice and good personnel. The only problem is late night return uhaul app didn't work. It asked to take pics, but after pressing a button nothing happened. It was a late night, I had to find a friend with another phone and install on his phone the mobile app. Then it worked. Sucks. I would never rent with uhaul again

Maxim I. 
Rating:
5.0

UHaul personnel were courteous, professional and respectful. No complaints.

ELKE L. 
Rating:
3.0

Have the item you requested inside the uhaul already (blankets, dolly)

COURTNEY M. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Very professional and kind. Everything was ready and prompt. Great service.

Michael P. 
Rating:
4.0

I was able to reserve correctly a truck using uhaul.com. But, when I wert to the assigned office to pick up the truck, there was NONE. I have to call customer service and transfer to other location, spending money and time. If there is no truck available, please do NOT allow to reserve.

Juan G. 
Rating:
4.0

Update your systems! I had a four day rental and the system showed two days. Two UHaul reps said it was a system glitch and that I had four days. However, on day 2, I received a call asking if I would be returning soon. He said the equipment was due back. Stressful experience added to a stressful 300 mile move!

Sean L. 
Rating:
5.0

Customer did not leave a comment.

ANKUSH B. 
Rating:
5.0

Customer did not leave a comment.

Vijaya M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer W. 
Rating:
5.0

Faced app issues during pickup!

Arun N. 
Rating:
3.0

Your checkout is still glacial, and when I couldn't get the phone app to scan my license, they couldn't help. If they can't manually enter my license number, it seems pretty lame...

David P. 
Rating:
5.0

Yasser is doing a great job. Very conscientious and professional.

ROBERT F. 
Rating:
3.0

Even though I returned the vehicle within 1 hour, I was charged the price for 2 hours !! So not good.

Abishek A. 
Rating:
5.0

Excellent staff was extremely prepared and even went the extra mile when Iaccodentslly lleft my dolly in the truck!

Dylan R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

everything went great. The representative was very helpful.

Michael J. 
Rating:
3.0

Customer did not leave a comment.

lori S. 
Rating:
5.0

Great experience. Friendly service

mohammand S. 
Rating:
5.0

The Gentleman at the desk was very professional and answerd all my questions.

TRENT N. 
Rating:
5.0

The survey limits responses. The truck was ok cleanliness wise, but could have used a sweeping out. The outside had some mud, which I didn't mind, but it was not clean like rental cars are. The person who checked us in was friendly, knowledgeable and professional. The rental rate was very reasonable, but the U-haul near me didn't have the 15-foot truck we wanted to rent, so we had to go to the next town, increasing our mileage usage. I choose the after hours return. If I had known how horrible it would be, I wouldn't have done it. First, the software could not get my location. It took three times starting over. Then when it asked for photos to verify the mileage, fuel tank reading, parking location (even though I had already verified the location of the truck), parking space location, and photos of the truck to prove no damage had been done and whether the truck was clean or not, was a nightmare. After taking a photo, the U-haul return website disappeared. Finally, after about 45 minutes and many start overs, we finished the four step process.

Cora A. 
Rating:
5.0

Customer did not leave a comment.

emie E. 
Rating:
5.0

Customer did not leave a comment.

JACK S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B. 
Rating:
5.0

Customer did not leave a comment.

Kyoko T. 
Rating:
3.0

Ready on time and I am very satisfied!

Carl S. 
Rating:
5.0

The gentleman who works at the front desk was Lovely and extremely helpful and will rent from here again.

krystyna S. 
Rating:
5.0

Customer did not leave a comment.

Christy S. 
Rating:
5.0

Redmond location on Saturday cancelled my booking 18024 Redmond Way, Redmond, WA 98052. Stating that I am late more than hour. Despite completing online check-in. I was little frustrated that my plan got messed up. However the next experience I had at Sammamish branch was very good and polite. Thank you.

Nagappan V. 
Rating:
5.0

The manager, Yasser was really nice and helpful.

Kristina G. 
Rating:
5.0

Cargo area was extremely dirty, it seems it wasn't cleaned in a while, someone had dogs in it and it strongly smelled like dog pee. Hideous

Rene M. 
Rating:
5.0

The inside of the cab was a bit dirty, but it was fine (I only noticed it because the last UHaul truck I rented from another facility last month was new and very clean). The truck was easy to handle and the location was easy to get out of. Yassir, the employee on duty, was super helpful, knowledgeable, and friendly. I will rent from here again in a few weeks. Thank you for giving me just what I needed to quickly and painlessly move a piece of furniture!

Kristina G. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
1.0

The leasing agent was not clear in his communication. when he asked us what time we would return the truck, we said "probably by 3PM". He said the rate was the same for 24 hrs. So, we thought it didn't matter that much. What he didn't say was that if we didn't return it on time, we would have to pay for another day's rental. It felt like a scam, like we were set up to be charged for another day's rental

Keith P. 
Rating:
4.0

Customer did not leave a comment.

Daniel Y. 
Rating:
5.0

Very friendly service! Great guy! Thank you!

peter O. 
Rating:
5.0

We ended up paying $90.00 more than quoted. We were not aware or told of an over mileage cost, although we drove the truck to Spokane and back no one verbally told us this!

Douglas E. 
Rating:
4.0

The U-Haul application could not be made to wok with my camera. Ihad to do the whole process manually,

KALYAN B. 
Rating:
5.0

My experience was good. They had what I needed at the price that I needed. The facility was clean and well run.

pam H. 
Rating:
5.0

Quick and easy emergency rental. Thanks

Rod W. 
Rating:
5.0

The truck I rented worked great, but the uhaul's contactless pick up system needs improvement. I had to wait for over 30 minutes and try three different verification options before I was able to retrieve the keys.

Daniel S. 
Rating:
5.0

Very professional and organized. The process was smooth and the service was terrific! Thank you!

Mark S. 
Rating:
3.0

I was told the equipment per the app was located at Bel-Red Storage instead when I went to Bel -Red it wasn't there so I had to drive 30 min (11miles) in the wrong direction that I was charged 1.69 per mile on. I am very upset and most likely will not rent from Uhaul again.

joshua P. 
Rating:
2.0

Convenient location, however Self-service experience is awful

Valeriy S. 
Rating:
5.0

Customer did not leave a comment.

ATUL S. 
Rating:
1.0

I was charged for fuel when I returned it with MORE fuel than It had when i rented it. Also had an earlier call saying I had not returned it because no one checked it in, they found the mistake and admired the error. These two are not a winning combination. Please give my fuel money back, it had more fuel then when I rented.

benjamin S. 
Rating:
4.0

Please improve website and scheduling process. It was frustrating for me when i reached there and there was no truck for me to pickup. I have to talk to person there(luckily they were there even though it was after-hours) and switch me to smaller truck. Frustration filled experience unfortunately.

Riddhish S. 
Rating:
4.0

The truck AC isn't working and check engine light is on.

yijiun L. 
Rating:
4.0

i left my cell phone on the vehicle and this is the 4th of July weekend please let me know of ANY way i can have someone help me with this matter i can be reached at 425-392-6795 thank you for your prompt attention with this matter Respectfully Garrett Mattingly

GARRETT M. 
Rating:
5.0

Customer did not leave a comment.

AARON E. 
Rating:
3.0

Using the app to pick up gives the feeling that you might be charged for every little bit of unmarked damage to the truck even though we paid for the moving protection. There needs to be a way to exempt customers paying for the extra insurance from feeling they will be targeted and need to scan the truck and photograph everything.

Kent A. 
No reviews have been submitted for this location.

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