Customer Reviews for Plateau Heated Storage
(U-Haul Neighborhood Dealer)

736 reviews

621 228th Ave NE   Sammamish, WA 98074
(@ Inglewood Hill Rd)

(425) 898-8267

Location Hours

  • Mon-Sun: 10 am - 5 pm

Services at this Location:

Contact Us

(425) 898-8267

621 228th Ave NE
Sammamish, WA 98074
(@ Inglewood Hill Rd)

Services at this Location:

Location Hours

  • Mon-Sun: 10 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

They always put false charges and cleaning fee without any reason

Balaram K. 
Rating:
5.0

All good

Pete M. 
Rating:
4.0

The van's gas meter has some weird issue. We got it seeing the meter is not full, but after starting it for 5min it became full. The same thing happened when we returned the truck, which almost got us overcharged for gas.

Chenxi X. 
Rating:
5.0

Customer did not leave a comment.

Annie G. 
Rating:
5.0

Customer did not leave a comment.

Darius F. 
Rating:
1.0

The area service managers are there to steal money by any means. They upload false pictures and deduct fuel charge, cleaning charge etc. Given other options I will never use Uhaul services for their unethical business models

Balaram P. 
Rating:
5.0

This location was particularly well run and professional. Outstanding! I highly recommend.

Peter L. 
Rating:
5.0

Customer did not leave a comment.

Morris W. 
Rating:
5.0

Customer did not leave a comment.

Ralpha A. 
Rating:
3.0

$85 for two hours seemed very expensive. The truck was not in good condition and the right turn signal broken. The employee let us know beforehand but it didn't seem like we had a choice in the matter and personally I think a discount should've been applied as that compromises the safety of the vehicle. Not the emoloyees fault but reflecting of U-Haul's poor customer service and lack of regard for safety. Overall not a pleasant experience.

MICHELLE L. 
Rating:
3.0

The right rear turn signal was not operating & was rented to me anyway. It was known by the agent.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

Gabriele L. 
Rating:
5.0

The customer service is excellent! We haven't rented truck to move things fir our restaurants and have always had friendly greeting! They have always been vert efficient. Thank you!

gregg F. 
Rating:
5.0

Right rear turn signal not working.

Andrew S. 
Rating:
4.0

Right rear brake light burned out otherwise great ride and right size van.

Ronald Z. 
Rating:
4.0

Customer did not leave a comment.

Ernie T. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Storm S. 
Rating:
5.0

Customer did not leave a comment.

Jay F. 
Rating:
5.0

Great customer service!

Rita W. 
Rating:
5.0

Maybe put a window handle on the left door so the driver can open the window. Other than that all was good.

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Check out and check in process was quick and efficient.

Mark M. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
5.0

Customer did not leave a comment.

Kerri M. 
Rating:
5.0

Driver door was difficult to,close and no window handle on deiver side. These issues should be corrected.

Jesse B. 
Rating:
5.0

Customer did not leave a comment.

Warren J. 
Rating:
5.0

Customer did not leave a comment.

Joanne J. 
Rating:
2.0

The truck appeared to be full. However, when I filled at our destination it took 15 gallons. When we got back to the location it only took 7 gallons. The same distance and half the amount to fill??????? No, I will not recommend this location.

Kirk P. 
Rating:
5.0

Great friendly and helpful customer service!

gregg F. 
Rating:
4.0

There was nobody in the office when I got there I got very worried because I kept knocking and then Yasser showed up. After that it was fine but there should be somebody in the office when somebody's coming to pick up a car

BRIANNAA A. 
Rating:
5.0

Customer did not leave a comment.

Ashley N. 
Rating:
3.0

The truck was a wreck. As clean as it could be, but old and broken a little everywhere. It gets the job done, so I don't regret anything and I would do it again, but I was surprised to get something that old and rusty as a customers.

Laurent M. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Easy process, great people, and fantastic equipment

ERIK H. 
Rating:
5.0

Everything went quickly and smooth

Greg A. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Seriously, there isn't anything you could have done better and I'm a local businessman

gregg F. 
Rating:
5.0

Customer did not leave a comment.

Christine J. 
Rating:
5.0

Customer did not leave a comment.

Jorge C. 
Rating:
5.0

None I'm aware of.

Edward C. 
Rating:
5.0

No improvements needed! Always top notch service and friendly, competent associates!

Elke L. 
Rating:
2.0

Here are my problems/issues: 1. The van wasn't full of gas. It is extremely difficult to return the truck with the gas gage exactly exactly matching the original level. In my case it was originally between 3/4 and full. (Note that I only drove 10 miles). I filled the van the first time and though I was ok, but when I return the van it showed under the level by a small fraction. So, I took the van to a gas station a second time and just filled the tank. So... in the end U-Haul gets gas for free. 2. The truck was in very bad mechanical shape. a) It was very difficult to close both the passenger and driver doors. b) The drivers window would not roll up. I rolled it down once and then had to pull the window up and crank at the same time to get it to close. I was using the truck to move some furniture out of a storage locker where I had to access a gate key panel... and not being able to raise/lower the window made this a real bother. c) The trucks suspension must be shot. I've driven lots of van and this was by far the worst suspension I've ever experienced... and I wasn't moving a heavy load. The guy managing the rental process did a very good job; the van itself was just crap.

Pete P. 
Rating:
5.0

Sammsmish UHaul always meets or exceeds my expectations. I only have words of praise to offer!

Elke L. 
Rating:
5.0

Customer did not leave a comment.

Glen L. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
1.0

The U-Haul Cargo Van was filthy dirty. We spent 2 hours cleaning it before we could use it for moving.

Carl M. 
Rating:
5.0

All good. Yassir was great and easy to work with.

Nabil M. 
Rating:
5.0

Customer did not leave a comment.

Patrick K. 
Rating:
4.0

Customer did not leave a comment.

Lori S. 
Rating:
5.0

Customer did not leave a comment.

Greg A. 
Rating:
4.0

Online process was simple. Counter service was expeditious. Very accommodating as we were running 20min late due to traffic.

William B. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Lipeng Y. 
Rating:
5.0

Customer did not leave a comment.

Jeff J. 
Rating:
5.0

Everything great

DENNIS S. 
Rating:
4.0

The personnel at the Sammamish location were helpful and professional. However: 1) I was notified by U-Haul at the last minute on the day of picking up the vehicle that the location for pick-up was changed. 2) The problem was that U-haul did not send the vehicle reserved to the Issaquah Highlands Self-Storage location where I have my belongings. 3) Therefore, I was charged for mileage of an empty truck to drive to Issaquah Highlands Self-Store to pick up my belongings and delayed my being able to load by two hours! That meant I was only able to get one trip instead of the two trips as planned for the day.

Roberta B. 
Rating:
1.0

The hidden fees and amount charged for gas is ridiculous. I will be sharing my thoughts.

stephan H. 
Rating:
5.0

I had trouble with after hours return, but otherwise went well.

Lisa Y. 
Rating:
5.0

The attendant I worked with was friendly, helpful and accommodating. The truck was available at the expected time and in good condition.

Omar G. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey J. 
Rating:
5.0

Excellent customer service and very clean facility. The covered parking is such a huge bonus!

Elke L. 
Rating:
5.0

Customer did not leave a comment.

Dutchin W. 
Rating:
5.0

Your associates are always most helpful and courteous. Your facility and the office area is very clean and the storage area is secure and easy to access with our personal codes. I rate every aspect of Sammamish UHaul a 20 out of 10!,

Elke L. 
Rating:
5.0

Customer did not leave a comment.

Eric P. 
Rating:
5.0

Easy and helpful with super convenient access to gas. Simple drop off any hours.

Charles J. 
Rating:
4.0

Suggestion: Always have the manager check your reservation over before you assume it is accurate.

Hillary H. 
Rating:
4.0

The location is nice and good personnel. The only problem is late night return uhaul app didn't work. It asked to take pics, but after pressing a button nothing happened. It was a late night, I had to find a friend with another phone and install on his phone the mobile app. Then it worked. Sucks. I would never rent with uhaul again

Maxim I. 
Rating:
5.0

UHaul personnel were courteous, professional and respectful. No complaints.

ELKE L. 
Rating:
3.0

Have the item you requested inside the uhaul already (blankets, dolly)

COURTNEY M. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Very professional and kind. Everything was ready and prompt. Great service.

Michael P. 
Rating:
4.0

I was able to reserve correctly a truck using uhaul.com. But, when I wert to the assigned office to pick up the truck, there was NONE. I have to call customer service and transfer to other location, spending money and time. If there is no truck available, please do NOT allow to reserve.

Juan G. 
Rating:
4.0

Update your systems! I had a four day rental and the system showed two days. Two UHaul reps said it was a system glitch and that I had four days. However, on day 2, I received a call asking if I would be returning soon. He said the equipment was due back. Stressful experience added to a stressful 300 mile move!

Sean L. 
Rating:
5.0

Customer did not leave a comment.

ANKUSH B. 
Rating:
5.0

Customer did not leave a comment.

Vijaya M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer W. 
Rating:
5.0

Faced app issues during pickup!

Arun N. 
Rating:
3.0

Your checkout is still glacial, and when I couldn't get the phone app to scan my license, they couldn't help. If they can't manually enter my license number, it seems pretty lame...

David P. 
Rating:
5.0

Yasser is doing a great job. Very conscientious and professional.

ROBERT F. 
Rating:
3.0

Even though I returned the vehicle within 1 hour, I was charged the price for 2 hours !! So not good.

Abishek A. 
Rating:
5.0

Excellent staff was extremely prepared and even went the extra mile when Iaccodentslly lleft my dolly in the truck!

Dylan R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

everything went great. The representative was very helpful.

Michael J. 
Rating:
3.0

Customer did not leave a comment.

lori S. 
Rating:
5.0

Great experience. Friendly service

mohammand S. 
Rating:
5.0

The Gentleman at the desk was very professional and answerd all my questions.

TRENT N. 
Rating:
5.0

The survey limits responses. The truck was ok cleanliness wise, but could have used a sweeping out. The outside had some mud, which I didn't mind, but it was not clean like rental cars are. The person who checked us in was friendly, knowledgeable and professional. The rental rate was very reasonable, but the U-haul near me didn't have the 15-foot truck we wanted to rent, so we had to go to the next town, increasing our mileage usage. I choose the after hours return. If I had known how horrible it would be, I wouldn't have done it. First, the software could not get my location. It took three times starting over. Then when it asked for photos to verify the mileage, fuel tank reading, parking location (even though I had already verified the location of the truck), parking space location, and photos of the truck to prove no damage had been done and whether the truck was clean or not, was a nightmare. After taking a photo, the U-haul return website disappeared. Finally, after about 45 minutes and many start overs, we finished the four step process.

Cora A. 
Rating:
5.0

Customer did not leave a comment.

emie E. 
Rating:
5.0

Customer did not leave a comment.

JACK S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B. 
Rating:
5.0

Customer did not leave a comment.

Kyoko T. 
Rating:
3.0

Ready on time and I am very satisfied!

Carl S. 
Rating:
5.0

The gentleman who works at the front desk was Lovely and extremely helpful and will rent from here again.

krystyna S. 
Rating:
5.0

Customer did not leave a comment.

Christy S. 
Rating:
5.0

Redmond location on Saturday cancelled my booking 18024 Redmond Way, Redmond, WA 98052. Stating that I am late more than hour. Despite completing online check-in. I was little frustrated that my plan got messed up. However the next experience I had at Sammamish branch was very good and polite. Thank you.

Nagappan V. 
Rating:
5.0

The manager, Yasser was really nice and helpful.

Kristina G. 
No reviews have been submitted for this location.

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