Customer Reviews for Platinum Detail & Shine

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Platinum Detail & Shine

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Melissa H. on

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I had a very good experience at this location.

julie T. on

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Very friendly and helpful staff.

paul H. on

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Exemplary customer support. Highly recommend.

Mary N. on

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The staff was friendly and helpful.

Shane S. on

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Make sure they are giving the right rental to the correct person before they drive 600 plus miles away. To find out the rental cant be returned until corrected. By my original location.

Robert S. on

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Kendall B. on

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Anthony A. on

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James W. on

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There was a piece of debris from the previous user and the floor of the trailer was sandy.

Diana P. on

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Staff was very friendly

KYLE D. on

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Gregory B. on

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Coni J. on

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great

Joseph B. on

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ANTHONY C. on

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David M. on

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Bryan R. on

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john W. on

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Great people

Nicholas R. on

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Great service clean truck

Jennifer G. on

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Brian B. on

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Personnel were very helpful. I dropped off after hours...they told me where to part the vehicle and where to put the keys. Overall very stress free.

Lisa C. on

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Cynthia C. on

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Emily C. on

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Super friendly staff!

Sean F. on

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I was unaware that the location and pick-up time had changed. The owner/manager at the Duval Street location sent me a text message. Asking me when I would be there and hurrying me because he closes at 5:30. My original pick up time was 6. Then he told me to come to Duvall Street instead of Mary Esther. Granted there were some emails sent to me regarding the changes but they went to spam. I was relying on my son to drive the truck and he would not be able to pick truck up until 6. I hurried to pick it up and was told I could park it outside the fence and come back later. Owner said the dollies were there and the truck ready. I parked the truck outside and went home to wait for my son. The Duvall puck up center closed before we returned to pick up the truck. When we went home to load the truck. i.magine my surprise when there were NO DOLLIES in the truck. I called him on Monday and told him and he said, not a problem I will take off the charge. He didn't. He didn't apologize. I am 68 years old. I have arthritis and herniated discs. It was hard moving. I have moved many times and used U-Haul. I will really think hard before referring any one to U-haul. He also used my son's name, which confused the computer when I tried to get information thru my online account. The truck was in good condition.

JUSTIN M. on

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The owner was extremely friendly and helpful. Not only did he call me to make sure everything was okay but he even waited an extra 30 minutes after closing to let me come pick up my personal vehicle from inside his gate. I felt bad for making him wait but he assured me it was not a problem and was still understanding that I had been moving all day in this Florida heat. If I had to describe him I would use the word courteous. If I ever need another U-Haul, I will surely be going back to this location specifically!

Timothy S. on

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Very friendly and helpful.

Tracy S. on

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Michael H. on

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Great service and awesome location.

Thomas B. on

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John M. on

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Pick up location manager was friendly and helpful. Vehicle was clean and in very good condition. Everything was explained thoroughly. Stress free.

Tom C. on

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teresa M. on

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Annie F. on

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Tom was great! Clean truck, efficient check out and taught me how to load and unload the auto transporter.

Daniel O. on

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Said 24 hour drop off but gate was locked upon arrival at 5:15 with no instructions. Had to call U-Haul customer service

Dennis D. on

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Joshua T. on

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Pickup location was great! Very friendly, informative, and awesome customer service. We will definitely refer this place of business to friends and family.

Roderick H. on

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Cool staff

Charlotte N. on

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Sean B. on

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Kendall N. on

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Johnny C. on

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Austin G. on

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I really like these guys. They are always so upbeat. Great location

JP B. on

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Steven G. on

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William A. on

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Wilma H. on

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They were very easy to work with and helped us with all our questions

Andrew A. on

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I always enjoy the team at Platinum Detail they are awesome.

Mark C. on

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The rental agent had difficulty with the computer system trying to check out the equipment, which caused me to have to wait quite awhile. He said the check in system was great but the check out system ... not so much.

BENJAMIN B. on

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Pierre C. on

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GREAT CUSTOMER SERVICE I FELT LIKE FAMILY I GIVE THIS EXPERIENCE 10 THUMBS UP!!!!

Ryan R. on

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Put windshield washer fuild in your trucks.

jackie L. on

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Robert B. on

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Great group of guys, they were very friendly and helpful no issues!

Jimmy P. on

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Coni J. on

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Brandon L. on

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Great service and friendly staff

DALE P. on

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very friendly and helpful

Sharon C. on

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Paul F. on

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Employees were very helpful. Location was not much! Difficult to locate. A large uhaul close by that was easier to find but we were directed to this one.

Greg F. on

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Steve R. on

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Cory S. on

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Frank G. on

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Excellent service!

Jeff D. on

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U-Haul changed my pickup location at the very last second and did not tell the new location. Caused about a 20 hour pickup delay. Centralized management only works when it works. Yours needs work.

Leonardo D. on

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The staff went above an beyond to ensure I was set up and satisfied.

Richard M. on

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Fantastic customer service.

CHARLES B. on

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Thomas G. on

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Great people and location

Bibb L. on

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joseph M. on

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The guy I rented from was super helpful, military friendly and cared about his customers.

Carlos C. on

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Great location and the service was outstanding very helpful

Janos E. on

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Everithings good and friendly

Walter R. on

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thomas O. on

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Richard C. on

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They were awesome. I love these guys. Amazing service so helpful and I recommend them to anyone.

PAT F. on

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christina D. on

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James R. on

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The staff was very friendly and helpful. Great location on a busy street, but large business/parking area to make it easier to maneuver. Will certainly use this location again in the future and recommend to friends. Clark (Help Texas!!!!)

Brett M. on

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John M. on

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