Thanks guys for your helpMaria L.
Customer Reviews for Plaza Car Wash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
$55.00 for as less time as I used it and only used it for miles and it cost me $55. That's ridiculous I won't be using your company again.Marriann G.
Customer did not leave a comment.michelle F.
Customer did not leave a comment.Dana B.
Customer did not leave a comment.Maria L.
Customer did not leave a comment.Kurt B.
Customer did not leave a comment.Matt B.
It's just a drop-off, no one to sign it back to, not a good chain of custody.Robert R.
I used 24/7 and to get connected I had to wander out about 100 yards into a truck stop dirt parking area. The lock box was also hard to find. The local owner was very helpful when I needed to call.TOM B.
Everything was great from start to finish. No problemsTroy T.
Fast convenient and friendly. Very good location and everyone in the location was very helpful. Would recommend to everyone.Gregory P.
Customer did not leave a comment.Brenda B.
Customer did not leave a comment.Karen P.
Customer service was a bit lacking in Norfolk and then calling the 800 numbers.Pickup was fairly seamless,however it would had been nice to of had a heads up that I needed a copy of my lease,personal contact. job verification ,passport etc(I picked the two easiest to access on the fly) .Drop off in Durango was great customer service and friendliness. Truck drove great.Mollie M.
Some concern on the drop off site. No one was around (it was a Saturday afternoon) but I left the trailer and texted the UHaul number to confirm my drop off.Brent S.
Customer did not leave a comment.daniel M.
There needs to be signage stating where to go to talk to the U-Haul ppl and to check out. The address is for the car wash. But the actual building you walk into to do the checkout is across the street in a strip mall with a 4x6 inch ish sticker in the lower left corner of the window saying U-Haul. Nothing else. Where the U-Haul's are parked there should be a sign saying to go to the company across the street to check out. Don't make customers wonder... Give detailed info as to where to go.Ryan C.
Customer did not leave a comment.Jason M.
You need to fix the online web site I tried multiple times to up load a picture of the milage and where the gas was at and it would not go through.ELIZABETH L.
Customer did not leave a comment.Yaki A.
Customer did not leave a comment.Jeffery N.
Customer did not leave a comment.BERNADETTE B.
everything was great don't chang a thingPaul C.
Customer did not leave a comment.Brenda H.
Customer did not leave a comment.HOWARD V.
A little hard locating, but otherwise ok.Johannes T.
you can not move the pick up location 40 minutes away from the original location and notify me a day and a half in advance.Ona W.
I was told I'd be contacted by 6 pm on Friday for my pickup at 8 am on Saturday. There was no on at the uhaul place at 8 am. I came back at 9 and no one was still there, so since I had prepaid, and done online checkin, I grabbed a trailer. Around 1130 on Saturday, when I already had the trailer loaded and was halfway to my location, I received a text to call a number in Iowa about my reservation time and pickup location. This was 3 1/2 hours after my scheduled, prepaid pickup, and 18 hours after the latest time I was told I'd be contacted.Kevin B.
Customer did not leave a comment.JANE D.
Customer did not leave a comment.LAURA W.
Set up an account on Uhaul website prior to picking up and leaving vehicle. The process for returning it is very confusing and figuring that our took a lot of time. It walks you through the steps but kicks you out if you do not have an account already set up. The return process needs to be rethought out.Judy P.
Customer did not leave a comment.Jerry A.
Customer did not leave a comment.Joan L.
Cargo area of truck was dirtyDavid M.
My U-Haul order was not prepared properly, and I spent over 2 hours on the phone with customer service.Kristy H.
Customer did not leave a comment.Chad M.
Hire more people.JOSEPH P.
Friendly and wonderful service!Evan N.
Customer did not leave a comment.Robert J.
Customer did not leave a comment.Tim H.
It ways fairly dusty on the floor. It could of been swept out prior to rentingDebra A S.
Customer did not leave a comment.RICHARD J.
A U-Haul sign on the suite for the office would be helpful.Randy B.
Customer did not leave a comment.Anthony M.
It was stuck in gear for about an hour, 5k rpms and wouldn't shift. Wasted a ton of gas.Amber S.
I have used u-haul many times and always has been great---THANKSMichael W.
There is no office or drop off at the car wash. I called the pickup location, and they didn't know anything about the drop off location. If we hadn't enquired at the Ace Hardware store, I would have had to drive back one hour to original pickup site to return it. Uhaul has a monopoly, so I know you don't care. But you asked, so I'm telling you.Mary Jo R.
Customer did not leave a comment.Kaysi P.
everything went well , nothing else needed , staff was great , they deserve a big thankyouPaul C.
Customer did not leave a comment.Marcia S.
Customer did not leave a comment.Franciscan Care S.
Customer did not leave a comment.Deron M.
Customer did not leave a comment.Marcus L.