Customer Reviews for Plaza Sales & Service
(U-Haul Neighborhood Dealer)

543 reviews

1805 Veterans Memorial Pkwy   Saint Charles, MO 63303

(636) 724-3146

Office Hours

  • Mon-Fri: 7:30 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(636) 724-3146

1805 Veterans Memorial Pkwy
Saint Charles, MO 63303

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Grumpy guy helpedme, and did not check the trailer in, no reciept.

William M. 
Rating:
4.0

Customer did not leave a comment.

Angela S. 
Rating:
3.0

Customer did not leave a comment.

Carliscia H. 
Rating:
5.0

Customer did not leave a comment.

frederick S. 
Rating:
3.0

This was not a U-Haul store in the future I would rather go to a actual U-Haul owned store to rent my equipment

quincy C. 
Rating:
1.0

They charge me gas and I return the dirty truck with the same gas mileage I got it

kelse C. 
Rating:
4.0

Customer did not leave a comment.

Steven P. 
Rating:
4.0

Pickup location was changed last minute by UHAUL, which didn't make me happy. Not fault of new location though; they were nice.

William B. 
Rating:
5.0

U-Haul app didn't work on my iPhone. Camera interface never worked, Site and staff were helpful, equipment was available as requested and access was easy

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Everything was no hassle. The app is a great useable tool. We had no stress and a lovely easy day of moving furniture. The staff at Plaza was kind and efficient and gave me a feeling of confidence. Couldn't ask for better on what could have been a stressful day! Thank you so much!

Robert S. 
Rating:
4.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Customer did not leave a comment.

Marina F. 
Rating:
3.0

Site was closed thanksgiving day to the Monday after. Dropped trailer off while site was.closed.

Mitchell R. 
Rating:
4.0

truck was dirty inside box and cab. very dated vehicle. check in was easy, nice people.

Joe A. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

The staff is very polite and they work to get your rental quickly! I will recommend them every time. 5 stars

JOI B. 
Rating:
5.0

The man that helped us was so nice! He made everything so quick and easy.

MICHAEL M. 
Rating:
5.0

Excellent

Sean N. 
Rating:
5.0

Very accommodating!

Douglas Z. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
1.0

The owner was grumpy, seemed irritated that I was there. I rented a trailer for 10 days. The trailer was in decent shape with the exception the stickers on the trailer were all coming loose. Tires were good and overall function was great. The issue I had was with the owner. When I rented the trailer, he knew when I was returning it but failed to let me know no one was going to be there on my return date. When my brother arrived to drop the trailer off, the facility was closed for the holiday weekend. He dropped the trailer in the lot, took a photo and left. On Tuesday, I received a notice that I was charged a late return fee and an added three days. I called him and he said that we dropped the trailer off in a no parking zone and in front of his door and he had to move the trailer to get in his building. While after looking at the photo, yes the trailer was in front of the door with a yellow curb that you could make out that it said no parking but it in no way impeded him to get into his building. He also said he would not be able to credit the fee since that was all done by UHall. I then called u hall and was asked to send my photo that had a date and time stamp on it and was told the fee would need to be reviewed by management. The three extra days were credited but the late fee was not. I e mailed the manager and he said, “my bad, I did not see the late fee” he then did credit that as well. Overall I did not have a great experience and was upset at the way the whole situation was handled.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Marcia B. 
Rating:
5.0

Loved the mobile experience, was made easy

Jason W. 
Rating:
5.0

Doug and Dan are great! Will continue to use them as long as they are available! Nothing to improve. C Sims

Christopher S. 
Rating:
3.0

It was dark and the lot was not well lit on the U-Haul side. It was a bit cramped for a 26' truck

PAUL H. 
Rating:
5.0

Doug and Dan are excellent representatives to u-haul. A+++

william W. 
Rating:
5.0

Customer did not leave a comment.

Mary K. 
Rating:
3.0

No uhaul rep at the drop off location. Shared a parking lot with used car dealership and Napa auto so very tight and confusing. Because nobody from uhaul there we didn't know how to complete check out process, dropped keys in lockbox before checking odometer. Had to spend 2 hours with customer service trying to figure out next move. Bad experience.

Andy H. 
Rating:
4.0

Customer did not leave a comment.

Breonca D. 
Rating:
5.0

Customer did not leave a comment.

linda W. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
4.0

Customer did not leave a comment.

Shawn W. 
Rating:
4.0

Check engine light was on in the truck

Tyler G. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

Mr. Willbrand was very helpful with renting the trailer and making sure it was secured properly

Mike M. 
Rating:
4.0

Very nice man, and was very helpful.

michael J. 
Rating:
2.0

Customer service at this location is terrible. They are very slow and computers seem to confuse them.

Dustin B. 
Rating:
1.0

We came after hours and could not find where to leave the key. So we parked the truck in the only available safe place to park and decided to bring the key back at opening in the morning. I got a call 2 hours before opening from Doug demanding I bring the key in at that moment- no problem, I got there in less than 10 minutes and was greeted with more yelling. He disagreed with our choice of parking. This lot is incredibly difficult to access with the size of truck and trailer we had rented and we parked in the safest place we could. We could not find the key drop in the middle of the night and with where it was located would not have found it in the day either. It would be helpful to have information where this is in the drop off info. The way in which this was handled by Doug will be the reason we will no longer do business here, and I would rather drive an hour out of my way than return here. 10/10 DO NOT RECOMMEND.

Sierra S. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
2.0

Customer did not leave a comment.

Brian H. 
Rating:
3.0

The man wasn't very helpful in getting the trailer parked appropriately and disconnected from my truck. He was a bit rude.

GENE U. 
Rating:
5.0

The service was on point no need to change anything

NIALL M. 
Rating:
3.0

Customer did not leave a comment.

Ronald Y. 
Rating:
1.0

Charged me a cleaning fee when the truck was spotless and swept out and wiped down in the cab. Personnel was rude and rushing me out of the location. Very bad experience overall.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
3.0

Customer service is lacking. Does not explain contract or extra fees. Could have done better.

jose S. 
Rating:
3.0

Too many trucks and too few parking spots

John O. 
Rating:
4.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

julius K. 
Rating:
5.0

Superb service!!!

Darryl S. 
Rating:
1.0

Extremely poor customer service. Couldn't get anyone to help with my drop off. They saw me pull in, but left out the side door and when I went to to side door, there was a note stating they'd be back in 20 minutes. I called the pick up location on Tucker Blvd, in St. Louis, and he told me to look at the link he'd sent. I looked at the link, and it had already expired. I left the truck and keys in the dropbox, hoping that I was doing process the right. I picked up the truck at 9am and dropped it off by 11:30am the same day, with 3/4 tank of gas, instead of just over 1/2, as instructed, and I was still charged $4 for going 4 miles over the mileage. I will use another business next time.

Kiko S. 
Rating:
3.0

Customer did not leave a comment.

Melissa B. 
Rating:
5.0

Customer did not leave a comment.

jillian H. 
Rating:
5.0

Customer did not leave a comment.

Dana P. 
Rating:
5.0

Customer did not leave a comment.

SAMMY W. 
Rating:
2.0

The truck was old, smelled like an ashtray, was empty on gas, and we encountered mechanical issues not even half way into the trip. We should've not been given this truck to drive across country. The catalytic converter was not attached to the exhaust at all once we got the repairman to inspect it.

judy N. 
Rating:
5.0

Customer did not leave a comment.

Naga Samba Siva G. 
Rating:
2.0

Customer did not leave a comment.

Maen M. 
Rating:
1.0

Customer did not leave a comment.

April B. 
Rating:
1.0

Customer did not leave a comment.

April B. 
Rating:
1.0

This location needs training. They are unaware of the what the 24/7 truck share service even is. They are incredibly rude, slow, and lazy. They told me I had to move my vehicle immediately and then again that I couldn't park in there lot. I will never go to this location again.

Joshua S. 
Rating:
5.0

Great service they took care of the return quickly and were very professional.

Kevin W. 
Rating:
1.0

The 2 men that were there were very rude. Horrible customer service. I opted out of the insurance as I have never in the many times Ive rented bought insurance and he told me he has never had one person do that and it's not good. Made me feel like I wasn't good enough or even wanted. When I returned the refused to say anything to me when I stated mileage and how I put more gas than what was in it to begin with. Just rude men having a bad day and taking it out on others. 0/10 will never recommend to anyone!

Kayla T. 
Rating:
1.0

I rented a 10 ft truck. It was not clean. I entered the driver's door, was in a bit of a hurry. I did not notice that the passenger door was op

LAURA D. 
Rating:
1.0

I got charged $20 for 4 gallons of gas that I had already put in it to get it to it's amount it had when we took it! Location isn't easy access to get back on a main road. Shop they operate out of is extremely Tiny can barely fit in thr front door. I won't EVER BE BACK OR RECOMMEND THIS BUSINESS TO ANYONE!!!

RALPH F. 
Rating:
3.0

Parking lot is fairly crowded and difficult to move in. I had to wait quite a while to get confirmation of drop-off. Prefer the St Peter's location.

Susan M. 
Rating:
4.0

Make sure that any extra equipment ordered is on th truck.

NICHOLAS T. 
Rating:
1.0

They are not very friendly and when declining the insurance from them made it worst. This guy walked me to the truck and when I asked to verify the gas and odometer reading, he immediately said it's on the contract and walked away.I was shocked to hear that and by the time I looked to orb reading he was gone so I had to take a photo for my record which has reading way off to what was in contract he stated. And post drop off , I t happened what I was afraid off , they charged 24 $ for gas which I even showed them the gas receipt and photo I took with gas and odometer before drive out pearling lot Not location manager isn't willing to fix it

Nitin A. 
Rating:
5.0

With regards to the gas, I think they should like make it full tank instead of having to calculate like what happened to me i put gas that was not on my consumption. Make it full tank please.

Katherine Marie O. 
Rating:
3.0

Our UHaul leaked on the interior, damaging all of our boxes in the “Mom's Attic” which included kitchen electronics, children's clothing and collectibles. When brought to the attention of the UHaul attendant at this location they told us “It's UHaul's problem, contact them.”

Heather S. 
Rating:
5.0

Customer did not leave a comment.

Bret D. 
Rating:
4.0

The only issue i had was when the email was sent to get me a new pickup location i did not contain the address, but when she texted it to me it did.

Jon W. 
Rating:
5.0

Customer did not leave a comment.

Troy B. 
Rating:
2.0

Make sure the ac works properly

Mason R. 
Rating:
1.0

Maybe the worst customer experience I've ever had. Only went here because my normal location didn't have what I needed available. Will not make that mistake again.

TAMMY K. 
Rating:
5.0

Customer did not leave a comment.

Edna V. 
Rating:
4.0

Inside of cab and windshield were dirty

Marcia S. 
Rating:
5.0

Customer did not leave a comment.

Max O. 
Rating:
5.0

Customer did not leave a comment.

charles P. 
Rating:
5.0

Customer did not leave a comment.

Philip M. 
Rating:
5.0

Customer did not leave a comment.

Montez S. 
Rating:
5.0

Customer did not leave a comment.

ernie R. 
Rating:
1.0

I signed a contract that said any fuel I didn't fill up would be charged at $5.75 a gallon. Today my bill is for $9.50 a gallon.

Brett L. 
Rating:
3.0

Customer did not leave a comment.

Bryon J. 
Rating:
5.0

Customer did not leave a comment.

Jane W. 
Rating:
5.0

Customer did not leave a comment.

Dyanna R. 
Rating:
5.0

They were very polite an help full, I had a problem with my trailer lights an they fixed it for me.

Jullie D. 
Rating:
2.0

Fill up the gas tank entirely and don't rent it out with a quarter tank.

David G. 
Rating:
5.0

Customer did not leave a comment.

Ryan J. 
Rating:
2.0

There was a sign saying that if I didn't checkout online, I'd get an extra $20 fee. I tried and got a website error. I called the help line and was told there would be a 50-60 minute wait. they said chat was always available, but there was a 20 minute wait to chat. Finally my son was able to make it work, but the whole process was a pain in the ass.

Christine A. 
Rating:
5.0

Customer did not leave a comment.

Donald W. 
Rating:
5.0

Very efficient service.

WESLEY T. 
Rating:
3.0

Truck was not swept out despite labeled warning of $25 fine for not cleaning out the truck prior to return. Can I get a $25 refund for sweeping the truck before being able to use it?

Kurt M. 
Rating:
5.0

Please wash the sticky out of the cupholders

trudy C. 
Rating:
3.0

Customer did not leave a comment.

Noah B. 
Rating:
5.0

Customer did not leave a comment.

Wes H. 
Rating:
3.0

Never got a final charge email.

John R. 
Rating:
5.0

Customer did not leave a comment.

Dean W. 
Rating:
5.0

Inside of the cab was dirty. The cup holder was dirty in the flat surface next to it had like either a rusted paperclip or some type of needle sitting in it. The passenger floorboard had a little bit of mud but not enough to worry about. I was really just more concerned about the cupholder and the service up by the cupholder. It was dirty enough I wouldn't put my cell phone anywhere near it.

Allan N. 
No reviews have been submitted for this location.

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