YOLANDA T.
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Customer Reviews for Pocono Boat House
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Pocono Boat House
Jonathan C.
The uhaul representative helped me remove my trailer and was very professional and helpful. I'll definitely return and/or rent another uhaul from this location. Thank you again !!
James S.
I was disappointed not with pocono lake but because i booked Uhaul on december 17th so i can use december 27 in tobyhanna.However, the day before my pickup date i received a email that theres no truck at that location, go to tannersville. So on the 27th i went to there and when i got there the truck i needed couldnt be found. Friends were at our house waiting to help us move so we could be on our way. Unfortunately Tannersville sent us to pocono lake. Pocono lake gave us the truck promptly. It was Just disturbing all we have to go through.
Jane C.
It was fast easy and reliable service I would recommend it to friend and family
Brian S.
First truck had to be brought back immediately due to alignment being way off. Dangerous to drive.
allan S.
The location was excellent. I rented a 6X12 flatbed to move a UTV. Trailer was big enough but design of trailer had two plated welded to rear. I could not load the UTV as the wheel base was wider than opening of the two plates. Due to design of trailer the rental was a total waste of time and money.
Tom D.
Great service easy drop off
Richard V.
Nothing. Very good experience, Thabk you
Mallory W.
The employees at this location were not very knowledgable about UHaul and just kept telling me they were "just the middlemen"
stephen D.
Had to drive 45 minutes to get trailer from where it should have been. Had reserved for a month. Not happy. A disgruntled customer is bad PR. Never again. Won't make any difference to you guys
Josh D.
Very nice people and Great customer service
PETER G.
Everything was great,thanks
BRANDON D.
Change locations
Jessica R.
It was 40 miles from my house and completely different than the confirmed pick up location when I scheduled my pick up online. Additionally, NO ONE CLEANED THE TRUCK...ANYWHERE. In this era of Covid, that should have been done. It was dirty, there was garbage in the cab, used face coverings, and the back was filled with wood chips and saw dust. The people inside were annoyed when I asked them to clean it. I ended up wiping the cab down myself with wipes. That back was eventually swept out by a young employee.
Natasha R.
Junk was left in the uhaul I was also charged for more miles then I drove
John C.
Nothing it was quick and easy no problems.
francis C.
Quick no hassle service. Equipment was sturdy for the job I had to do.
Richard F.
Friendly, knowledgeable staff who provided outstanding service.
gary T.
They could not process credit card for two hours do to glitch in u haul system. We had people waiting for us
Pantellis S.
I would.like to praise the person who helped me, they wore gloves and a mask and kept social distancing, which made me feel comfortable. Especially during these times.
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