Absolutely nothing!
Alexey C.
Customer Reviews for Pocono Boat House
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
While fueling up the battery died due to not maintaining the charging system. My travels were delayed over an hour, having to wait for road side assistance. This type of thing should never happen and needs to be addressed because I'm sure this has happened before. Very disappointing and would reconsider using uhaul again.
Justin V.Let Jeep Wrangler JKU pull trailers. I pull a boat all the time.
Peter Q.U-Haul moved my pickup location at the last minute to a location 15 miles away. The customer service at Michael's Boat House was very lacking. I received more helpful service from the customer service woman at the Effort U-Haul location. Although out of the way a bit, I will make the sacrifice & use that location next time. Good customer service goes a long way.
Antti A.No issues again as this being the 2nd time in a couple of weeks my family needed a truck to move stuff. The facility we got the vehicle from , the staff was friendly and helpful.
Robert M.Easy pickup and drop off. The truck was clean. The staff at the facility was knowledgeable and helpful. Definitely will use again.
Robert M.Easy service, good customer support.
Chris L.Call the truck was not clean windshield washer fluid need to be filled and was already need a Oil change not only that immediately when I went to put gas in it I was having trouble putting gas in it the gas tank was nozzle was broken so you could not get gas in it at all I called and told the girl to play she gave me some sad story it's a brand new truck you like the third person that rented it was the first time but you bring it back get it fix what's up that didn't fix me messing around with it for 510 minutes putting gas in it every time unacceptable there was commercial material in the bed the inside of the truck was filthy dirty food wrappers everywhere just totally unhappy with the way the truck was given to me dirty inside out truck ran pretty much beautiful when you could get gas in it
Marc B.Great service and the girl is very pretty
John R.Keep up the good work 😎
Joseph F.Had to drive 98 miles out of our way to pick up this truck. It cost us at least a 1/2 usage + the expense of driving our vehicle to pick up the truck. We had made our reservations weeks in advance. No excuse for not having the equipment where we specified. Horrible logistics on the part of U-Haul. NEVER AGAIN! Worse move ever.
Jerry M.No problems and easy rental
Michael B.Tom came up quickly to hook the trailer up. I appreciate not having to wait.
Wendy D.Nicest uhall I have ever rented well done
Edward T.MOTHIN!
Kay C.Excellent staff, Beautiful facility and clean well maintained truck. Thank you
Gaetano D.Don't rent trailers with rusted hydraulic brakes that don't work. Very dangerous. At the drop off location in Athens GA, the staff took the trailer out of service and sent it to a shop. The master cylinder was rusty and after driving down mountains in Virginia, I stopped to feel the brakes on the trailer and they were cold. Previous 6x12 uhaul trailers I've rented had surge brake that functioned well, and it was apparent the surge brakes on this rental weren't functional. This was not only dangerous, but also a burden on my truck brakes and overall gave me anxiety during a 15 hour drive. 1300$ for a 4 day rental… better off buying your own trailer and selling it after the move.
WILLIAM D.No improvements needed. Everything was perfect
Ronald H.See above I was unhappy with everything.
Charles R.N/A
KENRICK R.Tom was an excellent representative.
john O.Nothing
fay G.Checkout was quick and easy. Equipment was available, in excellent shape and ready to go. Drop off took less than 5 minutes.
BARRY D.The truck had a vibration in the steering wheel as I drove it. And it didn't change while loaded with 3 pieces of furniture
lori H.The truck smelled like cigar smoke and they changed my truck pickup location the night before causing me more miles. The hand truck they said they didn't have I paid for.
Justin M.Keep doing it you guys are doing a good job 👏
LESQUEAS P.Friendly staff no improvement
RAY A.Very friendly and helpful. Nice job
MARK B.To please make sure the previous user that uses a U-Haul truck fills the gas tank to full as for example mine. It seems like the previous user DID NOT leave the tank full with gas as it should be after use. But other than that I've had good experience with U-Haul
Enrique M.Very quick and easy to setup uhaul rental at this location. No issues picking up and dropping off.
Jonathan B.Owners were very helpful and informative. Only issue was having to travel further to get a trailer. Not the owners fault, it was a U-haul flaw. If U-haul changes your pickup location at the last minute, they should discount your rental.
DAVID B.I was given a location to pick up the truck 35 miles away from where I needed, I spoke with the vendor where I picked it up and they advised me to call 1800gouhaul so I did and after 3and half hours of being on hold and being connected to people that said they couldn't help me I was charged for the pick up and return miles . I also returned the truck 4 hours early and the vendor said I would receive a rebate but I didn't. So for literally using the truck for one day of a local move it cost me $305 dollars which is ridiculous.
DWAYNE L.The location itself was good however, we initially reserved a 20ft truck at a location that was closer to our home. Very disappointed that your reservation department changed our pick up location to a place that was slightly over an hour from our house. I wasn't notified of the change until 6:30pm via TEXT not a phone call. We were busy preparing for our move and did not read it until 9:00pm. We were on hold to inquire why the change in location, time of pickup and size truck was made. At the time of the initial reservation I selected a location indicating the truck was guaranteed. We were on hold waiting to speak with a customer service representative for over an hour, disconnected and then on hold again for another hour, to be told there was nothing that they could do. Your reservation representative on Saturday morning explained reason for change and gave us credit to make situation right. We appreciated that, but again the communication of the change was extremely poor. We should have been contacted by a representative instead of a text message that we saw less then 24hrs before our planned pick up.
GREGORY R.My reservation was for a location close to my home, but was changed 24 hrs before pick was due because of inventory issues. The Pocono Boat House was 30 minutes away, and the shop opened @ 9 am rather than 8 am as we had planned for in Tannersville. Though ultimately the service was fine, our plans were delayed by 2 hours. Apparently inventory issues are common, but no one warned us of the possible problems.
Katherine B.See above. Very disappointed. Have rented from haul in past but this was very disappointing. Vehicle was horrible. Very poorly maintained & cost more than competitors.
Robert C.No improvement needed. She was great.
JOSHUA J.The rental was seamless. Friendly staff person made it a breeze.
LOUIS W.It was way too far from where I needed to move resulting in me having to pay more for miles than I feel should have had to.
dorese T.nothing... you have great customer service
ANTHONY P.The engine check light was on. It was clean. The rate for mileage was way too high plus I had to return it back to this location. This caused the the total charge to be very expensive and this was completely inconvenient.
DOROTHY A.I had to move to pick up the truck 2 times and was only able to get a 15 foot truck. Which is too small so I will have to rent a truck additionally to get the rest of my stuff moved next weekend.
JIMMY J.Both persons who helped me at check in and return were cortious knowledgable and helpful
Jaime M.Not throw them out if store because medical condition prevents them from wearing a mask
Erwin K.