The van was excellent and Ashley was extremely helpful.
RONALD H
Customer Reviews for Pocono Boat House
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly, and professional, Ashley (the pick-up location General Manager) made the experience pleasantly painless! Her accommodating disposition, and thoughtful insights, demystified the rental process, totally removing any anticipated stresses. Thank you Ashley and U-haul; Job well done!
DARRYL CTruck was clean. the tank was full. Everyone was helpful and friendly.
ANDREW RGood experience. Friendly staff.
ADAM JThe truck was great. The online pick up/return experience was awful. I had chosen in store pick up in store vs online. When we got to the location, it was closed. I called and customer service switched me to online pick up. The process of taking pictures was fine upon pick up but when dropping back off, it took over a half an hour just to get the pics to go through. If a pick up location is closed on the day of pick up, your app should advise there is no option between pick up in store vs online. All together I spent over thirty minutes getting the pick up in order and about the same to drop off.
Adrienne GNothing everthing was good
Solia HEverything worked very well! Thank you for making the moving experience positive. I also appreciated the two movers who worked with us to complete the move for the day.
BETH HNothing really employees very helpful and friendly
WILLIAM LHad a reservation to pickup a truck and there was no keys Was sent to a different location to obtain a truck a lot of extra driving to get this truck Was not satisfied at all
MICHAEL DAll good, quick and easy
DAVID OSo nice to be able to rent through a local small business. Staff was great. This location is excellent!
DEREK BI have not received my deposit back yet, I picked up the trailer and returned it on the same day.
STEPHANIE GNot a thing. Great customer service
TIFFANY WThe man that helped me unhook the trailer was extremely friendly.
BRIAN BThe woman there was very rude and refused to return the item I purchased without realizing I didnt need it eventho the receipt said nothing about it not being returnable!
NOELLE MVery good service
MICHAEL MJust keep up the good service
DAVID BA good experience all was explained in advance and went well
NINO DOutstanding service
ROBERT MIt was dark and rainy so I really couldn't tell much about the place. The woman I spoke with was a rock star as she returned my voicemail and sent me text photos of where to park the truck and trailer. Crazy how horrible the woman from VT that works for the company was and how amazing the woman at the drop off location was.
MATTHEW VI would use this location again without hesitation!
CHEQUETTA RThe people there are great
THOMAS AWhile the van cabin was clean, and the appearance of the box was clean along with the dolly and blankets we requested, there was a very strong order that smelled sort of like dead animal. I had to mop the floor as it was very sticky. It appears that there was dried liquid all over the floor of the box…and everywhere you stepped…your shoes stuck…and we would have tracked whatever it was into our home and then into our daughters new apartment. While mopping it improved the stickiness, the oder was nearly intolerable. I called U-Haul to inform them for the record so I would not be held liable for any $25 cleaning fee. This unfortunately put a big damper on excitement to the whole moving experience.
JOSEPH KPricing was great and a very friendly atmosphere.
john sRented a 9-foot van that was in good working order, however the cargo area had a stench that smelled like beer and cigarettes. I believe this van had been brought from another location, so Pocono Boat House was not to blame for the stench.
Andrew Pshowed up with the wrong ball . had to buy a receiver and ball because thats all you had . it would be good if you could rent them also
Robert SBeautiful place
Levan CThank you :)
Rodney CServices were good very nice & friendly and friendly
WILLIAM LAshley and Tom are an excellent team!
Craig AEverything was great. Convenient location, friendly people and clean well running van.
Robert DHave the app allow access to Photos. We had to stay at the location for more than 30 minutes because there wasn’t good phone/internet service at the location, so it took an excessively long time to “return” the Uhaul in system.
FRANCIS LThe trailer was full of ice and snow. They had not cleaned it off. Couldn’t see the straps when I finally got it cleaned off where I was to pick up the car. The straps were worn and did not hold for an hour and an and a half drive we had to stop four times to re-tighten all the straps.
Zackery HKeep up on preventative maintenance. Oil changes etc. don't charge so much for returning vehicle with less gas.
David CMake sure the U-Haul is clean
SYLVESTER MStaff very professional and personable.
Dennis MI chose the option to pick up the rental using truck share 24/7. For some reason, my order came up as picking it up in person. When I logged into the app, it stated that I was using the truck share 24/7 but didn’t give me instructions for picking it up or where to find the truck. The app also did not match the instructions that were online. This confused me and made me worry that it wasn’t going to be available. That would have been really bad considering everything that I had lined up to make the move happen. Besides that, Pocono Boat House was an awesome place to pick up my rental. The staff was amazing and very friendly. They were able to get me on the road in no time. I also really enjoyed the environment.
Paul SMake sure the vehicle is clean, it smelled like cigars and fish. Seat was not comfortable.
Daisy MWas charged for extra protection insurance when I had not chosen this option during my online reservation.
Jimi KOutstanding service
Robert Mit was supposed to be Jimmys the location I kept requesting and have used. the last agent at uhaul screwed up the entire order. I rented uhauls all month & never did I get the locations that I requested. the miles were longer. and the last bill was over $400 - it was the smallest truck that I ordered. something is not right. I wont recommend uhaul after the expenses that I have accumulated. maxed out my credit card had to utilize another one. the quote when I returned the last truck said $230 something - but my receipt & card have over $400 WHAT IS GOING ON? the last person I spoke with at uhaul didnt know what she was doing Ann. she kept being rude with me also, laughing at my accent, the words that I used, racist person
jennifer rSame here, very professional and friendly. In and out in 5 minutes
Tony wSuper easy to drop off. Person there was terrific. No need to improve anything about this location.
Tracy SThe text link process for returning the car didn't work (unable to locate me, despite trouble shooting). Then the key would not fit into the return box! By sheer luck, someone came by after hours while I was there, and said they knew about the problem too. The return box opening had been partially pried open already, but not enough. Unbelieveable. I won't be going back.
mark gExcellent, efficient, friendly, knowledgeable
Steve FVery good experience with Pocono Boat House
Brian BVery friendly and helpful staff. Easy reservation process, reliable and perfect sized trailer, great communication and electronic notifications, and great pricing. All good!
JOHN FNever an issue. My # 1 place to go!
Alexey CIt was a very pleasant interaction the clerk was well knowledgeable and drive us thru a very nice experience kudos to him!
Luis MNothing, the customer service was above and beyond
RICARDO SAll was well with this location.
peter m