Customer Reviews for Point of the Mountain Storage
(U-Haul Neighborhood Dealer)

818 reviews

15112 S Pony Express Rd   Bluffdale, UT 84065

(801) 790-0499

Office Hours

  • Monday - Friday:
    8:30 am - 1 pm / 2 pm - 5 pm
  • Saturday - Sunday:
    8 am - 1 pm / 2 pm - 5 pm

Services at this Location:

Contact Us

(801) 790-0499

15112 S Pony Express Rd
Bluffdale, UT 84065

Services at this Location:

Office Hours

  • Monday - Friday:
    8:30 am - 1 pm / 2 pm - 5 pm
  • Saturday - Sunday:
    8 am - 1 pm / 2 pm - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

MICHAEL L 
Rating:
5.0

Customer did not leave a comment.

Jeff O 
Rating:
5.0

Great service!

TYLER B 
Rating:
5.0

I had a great experience. The guy I worked with was friendly. He got everything hooked up for me and made the experience very positive.

STEVEN D 
Rating:
5.0

My only complaint was gps directing me to the back gate, which wasn’t open. But once we got inside, picked up the truck, everything was great! Great interaction with Justin at the front desk. He was helpful and friendly. It helped turn a stressful move a little less stressful. Thank you!

Linda B 
Rating:
4.0

You need to bring back the after hours drop off. It is really beneficial for people who move.

JUSTIN W 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY U 
Rating:
5.0

Customer did not leave a comment.

SHANE C 
Rating:
5.0

Customer did not leave a comment.

ROBYN H 
Rating:
5.0

Customer did not leave a comment.

Victor C 
Rating:
5.0

Customer did not leave a comment.

LYNN W 
Rating:
5.0

Customer did not leave a comment.

DARREN S 
Rating:
5.0

The best U-Haul rental experience we’ve ever had! Great people, very helpful!

Andrea T 
Rating:
5.0

Excellent customer service! Austin went way over and above. I'll be back

SHAWN B 
Rating:
5.0

Customer did not leave a comment.

William B 
Rating:
5.0

Amazing service! Thank you so much :)

BRIAN K 
Rating:
2.0

Three u-haul itself was fine, everything worked great. This location is for some reason was a nightmare picking up and drop off. The app, the gate code, etc was a horrible experience

Landon R 
Rating:
5.0

Keep on being outward

SENEN P 
Rating:
1.0

Customer did not leave a comment.

Chet H 
Rating:
5.0

Office staff was friendly and helpful.

MICHAEL P 
Rating:
1.0

Quoted 40 then raised to 120 then final total of 150. You’re crooks! Location reps don’t care and were dishonest, I will never rent from U-Haul again!

DAVID S 
Rating:
5.0

The service is outstanding

JAIME A 
Rating:
5.0

Customer did not leave a comment.

John L 
Rating:
5.0

Customer did not leave a comment.

MARCUS M 
Rating:
5.0

Minor cleaning was necessary on the interior of the vehicle. Passenger side, something had been spilled on the floor mat.

JULIE J 
Rating:
5.0

Staff here vs Frisco was noticeably friendlier, more appreciative and helpful.

PAUL P 
Rating:
5.0

The only issue was the trailer lights had some issues. I assume it's just normal wear and tear and the wiring needs a minor repair. I let them know, hopefully they get it fixed on that trailer.

ORREY N 
Rating:
1.0

Ordering and pick up were easy. But when I got the vehicle, I went to start to load then had to move vehicle and the battery was completely dead. I did not move any of my things because the vehicle was dead. I took vehicle back after maintenance came and changed out the battery, but it said time I only had a few hours left of a rental to try to do everything that I needed to do. I had no time to finish or even start my move. I took said vehicle right back to drop off point. And this was a nice little maybe 10 mile drive for $82. I find it could be quite bullshit that I have to pay $82 for a vehicle that does not work properly and I could not do my said move.

MARK H 
Rating:
5.0

The truck I rented had something wrong with it, when I was driving the empty truck back to return it, I had to take the highway. It literally was bouncing! I was so scared. It would be nice if you could get the truck looked at for safety of course.

Justin L 
Rating:
3.0

The website wasn’t working for me to pick up the truck without going in and taking to someone.

RASHELL A 
Rating:
4.0

Customer did not leave a comment.

LORRAINE F 
Rating:
5.0

Customer did not leave a comment.

ANTHONY J 
Rating:
5.0

Customer did not leave a comment.

JUAN G 
Rating:
5.0

Customer did not leave a comment.

Vicki F 
Rating:
5.0

Very friendly and accommodating. Quick and easy drop-off process. Thanks!

Bradley B 
Rating:
4.0

Customer did not leave a comment.

Rhonda S 
Rating:
4.0

Customer did not leave a comment.

LLOYD D 
Rating:
4.0

Customer did not leave a comment.

ROBERTO L 
Rating:
5.0

Customer did not leave a comment.

Jose L 
Rating:
5.0

Mike is literally the best guy ever. If you have issues, contact him and he will help you out.

Juyoung K 
Rating:
5.0

Customer did not leave a comment.

DAVID P 
Rating:
5.0

Justin was great, helped us get setup and made it super easy

Derek C 
Rating:
5.0

Attendant was excellent. Very helpful friensly. 10/ 10

JAMES S 
Rating:
5.0

Excellent Service

POE L 
Rating:
5.0

Customer did not leave a comment.

Duncan R 
Rating:
4.0

When asking how to properly load and secure the vehicle on the car hauler the response "there's directions right there if you can read" is not an appropriate answer, maybe give a demonstration and then explain you are unable to load the vehicle due to liability reasons.

NATALIE B 
Rating:
5.0

Austin was very helpful and got us in and out quickly. The U-Haul itself drove pretty well. It was not the smoothest ride, but did the job.the moving blankets were a big help.

TANNER B 
Rating:
2.0

Charged me $25 because the blankets weren’t folded in the truck. Didn’t even open 3 of the 6 bags I paid for. Truck was cleaner when I left it than when I picked it up. Apparently somewhere amongst the 100’s of stickers on the truck there is a small one that says to fold the blankets.

Jarad E 
Rating:
5.0

Couldn't get the app to work but the gentleman at the front desk was very friendly and made the process easy.

CHARLES T 
Rating:
4.0

Customer did not leave a comment.

Jennifer D 
Rating:
5.0

Nothing at this location

SHAYNE H 
Rating:
5.0

Customer did not leave a comment.

DENNIS M 
Rating:
5.0

Everything is great! Customer service and easy process is excellent an nothing I see to improve!

ANTHONY D 
Rating:
5.0

Easy pickup and even easier dropoff.

Casey M 
Rating:
5.0

The staff at Point of the Mountain Storage were great to work with. The pick up and drop off was fast and easy. I would highly recommend renting from here. Very satisfied with my rental.

Eric M 
Rating:
5.0

Customer did not leave a comment.

JOSHUA P 
Rating:
5.0

Justin was super helpful and accommodating. No problems at all with the truck or equipment. Great experience.

DANIEL H 
Rating:
3.0

cheaper

MATTHEW A 
Rating:
5.0

Customer did not leave a comment.

OBAID M 
Rating:
5.0

Customer did not leave a comment.

HECTOR R 
Rating:
5.0

Efficient rental check-in and return. Great staff. Would recommend this location to anyone.

Dean F 
Rating:
5.0

Excellent service, quick and easy in and out.

BOBI L 
Rating:
5.0

Customer did not leave a comment.

Michael C 
Rating:
5.0

They, especially management, are professional and kind. Happy return customer

David R 
Rating:
5.0

The lady at the desk who helped me with the paper work was very friendly and careful in helping me understand the rules for renting the truck. I give her a 5 Star rating. I had a very positive experience there. I also want to say that the manager over the U-Hall business and the storage units should get a 6 star rating for helping us also with truck when we returned it, as well as the storage units. I will definitely recommend both businesses.

David M 
Rating:
5.0

Nothing to improve, great service, facility and equipment selection.

Donald E 
Rating:
3.0

Clean the windshield from prior use/bugs. Pull the truck out so it is positioned ready to go. I had a really hard time backing it out with all of the cars parked around it. The staff was friendly.

Mark R 
Rating:
1.0

The app is HORRENDOUS and made this entire process so much more complicated. I thought communication was spotty at best and was charged for items that were not included in the UHaul. I would be extremely surprised if we ever used UHaul again. Arguably one of our worst moving experiences we've had simply due to UHaul alone. Do better.

Sam M 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN C 
Rating:
5.0

Cheaper

JOSHUA R 
Rating:
5.0

Very nice staff. Great to work with. Im very happy

Michael P 
Rating:
5.0

Customer did not leave a comment.

Clarissa C 
Rating:
5.0

Yes

OSCAR D 
Rating:
5.0

Customer did not leave a comment.

Mariapia L 
Rating:
5.0

These people were extremly helpful to me and cared.

Alax G 
Rating:
5.0

The gentleman at the desk was very courteous and helpful. Excellent customer service!! 5 stars!

Mark E 
Rating:
5.0

Customer did not leave a comment.

Craig P 
Rating:
5.0

Customer did not leave a comment.

Randy P 
Rating:
4.0

Customer did not leave a comment.

Jose S 
Rating:
5.0

Customer did not leave a comment.

Walter Q 
Rating:
5.0

Nothing! Was absolutely great! Thanks very much

Blair I 
Rating:
3.0

I was billed for breaking a hand truck, when in fact I returned the hand truck in the same condition it was given to me in.

Spencer D 
Rating:
4.0

Customer did not leave a comment.

Raujeko M 
Rating:
5.0

Customer did not leave a comment.

Paul W 
Rating:
5.0

The staff and pick up were easy and efficient. The 10’ truck we rented did not have Bluetooth and maxed out at 75 MPH. Which was surprise as we drove though areas where other U-Haul trucks were passing us… I guess I will ask more questions when I rent next time.

Matthew M 
Rating:
5.0

Not a thing. I had a great experience highly recommend!!!

robert f 
Rating:
1.0

It was gated and we could not get out. We were stuck and no one would answer any phone number listed. This should not be an u haul drop off point, there is zero communication anywhere.

Micaela L 
Rating:
5.0

Customer did not leave a comment.

Ricardo N 
Rating:
4.0

Customer did not leave a comment.

David R 
Rating:
5.0

Customer did not leave a comment.

Michael T 
Rating:
5.0

Customer did not leave a comment.

Brian A 
Rating:
5.0

Customer did not leave a comment.

Dave A 
Rating:
5.0

Customer did not leave a comment.

ALMA P 
Rating:
5.0

Staff was super friendly

Jared T 
Rating:
3.0

Letting customers know that if they want to pick up the equipment earlier than they can ask and have the keys in a pick up box. Also that we need a combo to get the gate open.

Scott D 
Rating:
4.0

Customer did not leave a comment.

Andrew L 
Rating:
5.0

They were amazing and helpful!

Tyler O 
Rating:
1.0

We were helped by the u-haul phone number and they told me I had truck share which meant that we could return the truck after hours. they obviously knew what location I was at because she told me that i could call the number I was talking to back and get the gate code. However when we returned the truck after hours the gate was closed the 24/7 phone number was also closed until 4am. We had to get a hotel to stay the night while waiting for the place to open. What a disaster!

Michael B 
Rating:
5.0

Customer did not leave a comment.

Benjamen H 
Rating:
5.0

Customer did not leave a comment.

Jerry S 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top