Great staff!
Gary H
Point of the Mountain Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bluffdale, UT 84065
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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This was the worst experience I have ever had with a company. I drove from California to Utah on Monday, April 13th. It was a 12-hour drive because freeways were closed for snow, so we had to take an alternate route. It was not the storage place's fault, either. It was after hours when I was trying to rent my U-Haul. I scheduled it for 6:30 P.M., and I did all the verification beforehand. I got there at 6:30 (AFTER HOURS) and was told I could not be verified and needed a human to assist me, which was impossible because it was after hours. Then it said my time got changed to 6:50, and I was in the process of getting my apartment keys, so I had to go back to get them because it was after hours for the apartment complex too. I was on hold for 45 minutes, then got told I would be able to go back at 7:30. I go back at 7:30, and the exact same thing happens. Pretty unbelievable and extremely annoyed at this point. We go back to my apartment because it is a close drive, so we unpack until the U-Haul is ready. 7:30 rolls around, and it said my time got delayed to 8:30 PM. So this is the fourth delay. What's the point of the app if it doesn't even work? So after 4 delays and a lot of going back and forth to and from my apartment trying to unpack, we finally got the U-Haul. I am demanding a refund for the extra miles I drove, since the U-Haul app and experience were the worst I have ever had with a company in my life! Rebecca, the front desk lady, was very helpful, thoughtful, and caring for my situation. She does not get paid enough to deal with angry people like me, and she handled it better than anyone could have. She listened to every part of what I had to say, was empathetic, and guided me to get in contact with the right people. DO NOT USE THE UHAUL APP OR REQUEST A UHAUL ONLINE! ONLY GO IN PERSON BECAUSE THE APP AND WEBSITE ARE AWFUL.
Cooper YKind people on both sides of the transaction
Stephen JThe truck I got was perfect. It was clean, fully fueled, and ready to go right when I got there.
Christopher TExcelente servicio
Osiris C