Major policy issue. Apparently the policy is to NOT help customers load their vehicles on a vehicle dolly. I'm a 70-year old man with no experience with this kind of thing and it is definitely NOT a one-person operation. Someone at least needs to act as a guide. I slipped off twice and ended up severely damaging (to the point it completely detached from my van) the complete bottom panel (under the doors from front wheel to back wheel) on the passenger side of the vehicle. Still haven't priced the repair (it's plastic so hopefully it won't be too bad), but it still was very unsettling. The service was great. Friendly and helpful where allowed to be by policy. The paperwork was quick and easy. I couldn't be happier with everything except my damaged vehicle which had nothing to do with this location (confirmed by the return location as well). Location recommendation is N/A because it was selected by U-Haul themselves when they confirmed my reservation. I did not choose it.
Joseph Nunes
Point of the Mountain Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bluffdale, UT 84065
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Both guys That helped us were SO easy to work with and made a stressful day of moving a bit more pleasant. Thank you!!!!
Cara BrayThe staff were very efficient, knowledgeable, & friendly. The lack of a night drop-off was a little inconvenient, but they were able to accommodate our needs.
Charles GarnerThe man working the front desk was SO kind and SO helpful! Seriously would come back just because h made things so effortless. The inside of the truck was insanely dusty. But worked great.
Brooke StoweGreat service. Kinda was a bummer that they didn’t have a dolly. Had to rent one from Home Depot.
Ryan Danforth