I initially had a reservation at Rideout Motors in Lehi. When I arrived, I was told the trailer was in the shop and not available. I was told that there are other uhaul locations open but was given no other help. I called uhaul, and was given the local number. I called them, was informed that I would be reimbursed $50 because of the problem, and my reservation was transferred to the Point of the Mountain location. I was frustrated that my reservation was not changed prior to my arrival at the first location. I'm not sure if the problem was that the location did not inform Uhaul of the issue with the trailer or if Uhaul did not make the change. I was particularly frustrated that I was given no help at Rideout. Apparently, they did not feel it was their problem. I will NEVER use that location again. Point of the Mountain was excellent!David D.
Point of the Mountain Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Bluffdale, UT 84065
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- 4.5 Average Customer Rating
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I had a foreign license and could move through with the process verification process through the app. I had to go in to see a person. It would have been nice if i was just told from the beginning to go see the person inside instead of truing to figure it put through the appLuis R.
Very positive experienceChristie N.
Taylor was awesome and the Uhaul reservation went great as did using the truck. The window handles (to move the window up & down) are not well built. The driver's side handle kept coming off when the handle was used to be open or shut the window.Jeffrey S.
Quick and easy check in, both through the app and in person.Taylor W.