Easy and effortless
Thomas E
Customer Reviews for Point of the Mountain Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful staff
CELENA COutstanding service!
NATHANIEL WGas cap was missing. Negatively affected mileage.
MATTHEW PKey was stuck in the ignition. Difficult to remove . Otherwise satisfied
DOUGLAS RThe representative was very friendly
ASHLEY WThis was my second time going to this location, and the gentleman behind the desk was always friendly. When I have to move again, I will be using this location.
Garrett SThey double charged me and still hasn’t fixed it
TANNON PEverything was so smooth and easy. The kind gentleman at the front desk was very very helpful and made the process a joy.
Collette JAll U-Haul representatives were friendly and helpful.
ADAM ITook way too long to receive truck.
RICHARD WYou should probably make people are when booking that this location doesn’t allow returns after hours. I could return the truck when needed and my car was stuck in their area. Which made me 2 hrs late to work the next day because they down open until 930.
LAURENCE HThis was overall a fantastic experience!
JESSICA LJustin is great! Very helpful and a very nice guy
DOMONIC CExcellent experience, will rent from them again.
KEVIN JThe customer service was outstanding, friendly and profesional
CARLOS AThe person in the front desk was in a rush all the time, he even close the door in our faces, and you charge for extra everything In the other locations is not like that,I won’t come back to this location
Jared VTreat customers with more respect. The customer service line was very unhelpful and unfriendly, the local office was rude upon return and asked me to walk outside the gate to wait for my ride, since he wanted to close the gate.
Kristen AOnly issue we ran into was when returning our uhaul (3 hrs early!) we could not get in through the gate. We overheard the guy at the desk tell the girl before us that we had to return it before they close. The door said 8pm but online said 5pm. When I called back to check he said it would give us a code, we had to call uhaul customer service twice to figure it out. Luckily the last lady on the phone knew how to get a code for the gate. Our recommendation is that uhaul and the location have more communication and work out all the tweaks out. Drop off times shouldn’t be shown for after hours if it’s going to be that stressful to drop it off.. oh and that even though I reserved it till 10:30 we were told to bring it back by 9:30 because that is when the gate stopped opening..Don’t say we can have a dolly and I pay for it and then the location doesn’t have one. And we still have to pay for it. All of these issues are directed towards uhaul themselves and not the point of the mountain storage company.
SAREK BEverything was smooth and I 100% recommend this location for all your Uhaul rentals. Customer service gentleman, a veteran really is the best. Nothing negative to comment here .
SAMUEL NHave other U-Haul locations replicate what is done here.
ADRAIN GNothing. Everything about my experience was friendly and professional. The equipment was clean and in excellent condition. I would definitely recommend this location to others and use again myself.
JOSEPH TFriendly and helpful drop off. Took no time at all.
JAMES SNothing. The hall you had there was awesome, great service. Wouldn't change a thing
MICHAEL EThe online check in took a bit longer than expected. Not sure it saved much time. However, my interaction with staff was very positive. Customer service was excellent!
Daniel SThis has nothing to do with this site in particular, but our reservation was moved from another site so that we could have the correct size truck, but the new location did not have a hand truck or furniture pads that we had preordered, so that was very inconvenient.
Stephen LAwesome customer service.
PETELO TMake sure equipment is actually clean and lights are functional this is my 2nd trailer at this location with light issues.
Brian TBien todo
MIGUEL CGreat service!
TYLER BI had a great experience. The guy I worked with was friendly. He got everything hooked up for me and made the experience very positive.
STEVEN DMy only complaint was gps directing me to the back gate, which wasn’t open. But once we got inside, picked up the truck, everything was great! Great interaction with Justin at the front desk. He was helpful and friendly. It helped turn a stressful move a little less stressful. Thank you!
Linda BYou need to bring back the after hours drop off. It is really beneficial for people who move.
JUSTIN WThe best U-Haul rental experience we’ve ever had! Great people, very helpful!
Andrea TExcellent customer service! Austin went way over and above. I'll be back
SHAWN BAmazing service! Thank you so much :)
BRIAN KThree u-haul itself was fine, everything worked great. This location is for some reason was a nightmare picking up and drop off. The app, the gate code, etc was a horrible experience
Landon RKeep on being outward
SENEN POffice staff was friendly and helpful.
MICHAEL PQuoted 40 then raised to 120 then final total of 150. You’re crooks! Location reps don’t care and were dishonest, I will never rent from U-Haul again!
DAVID SThe service is outstanding
JAIME AMinor cleaning was necessary on the interior of the vehicle. Passenger side, something had been spilled on the floor mat.
JULIE JStaff here vs Frisco was noticeably friendlier, more appreciative and helpful.
PAUL PThe only issue was the trailer lights had some issues. I assume it's just normal wear and tear and the wiring needs a minor repair. I let them know, hopefully they get it fixed on that trailer.
ORREY NOrdering and pick up were easy. But when I got the vehicle, I went to start to load then had to move vehicle and the battery was completely dead. I did not move any of my things because the vehicle was dead. I took vehicle back after maintenance came and changed out the battery, but it said time I only had a few hours left of a rental to try to do everything that I needed to do. I had no time to finish or even start my move. I took said vehicle right back to drop off point. And this was a nice little maybe 10 mile drive for $82. I find it could be quite bullshit that I have to pay $82 for a vehicle that does not work properly and I could not do my said move.
MARK HThe truck I rented had something wrong with it, when I was driving the empty truck back to return it, I had to take the highway. It literally was bouncing! I was so scared. It would be nice if you could get the truck looked at for safety of course.
Justin LThe website wasn’t working for me to pick up the truck without going in and taking to someone.
RASHELL AVery friendly and accommodating. Quick and easy drop-off process. Thanks!
Bradley BMike is literally the best guy ever. If you have issues, contact him and he will help you out.
Juyoung KJustin was great, helped us get setup and made it super easy
Derek CAttendant was excellent. Very helpful friensly. 10/ 10
JAMES SExcellent Service
POE LWhen asking how to properly load and secure the vehicle on the car hauler the response "there's directions right there if you can read" is not an appropriate answer, maybe give a demonstration and then explain you are unable to load the vehicle due to liability reasons.
NATALIE BAustin was very helpful and got us in and out quickly. The U-Haul itself drove pretty well. It was not the smoothest ride, but did the job.the moving blankets were a big help.
TANNER BCharged me $25 because the blankets weren’t folded in the truck. Didn’t even open 3 of the 6 bags I paid for. Truck was cleaner when I left it than when I picked it up. Apparently somewhere amongst the 100’s of stickers on the truck there is a small one that says to fold the blankets.
Jarad ECouldn't get the app to work but the gentleman at the front desk was very friendly and made the process easy.
CHARLES TNothing at this location
SHAYNE HEverything is great! Customer service and easy process is excellent an nothing I see to improve!
ANTHONY DEasy pickup and even easier dropoff.
Casey MThe staff at Point of the Mountain Storage were great to work with. The pick up and drop off was fast and easy. I would highly recommend renting from here. Very satisfied with my rental.
Eric M