Very nice owners. Always helpful and courteous.
JOHN P
Customer Reviews for Polaris Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly staff.
KERRY LPam is always great!
BRYAN MFast, Friendly people, Great location
MARK TThe people working the desk were very friendly. Helped me get the trailer hooked up. Trailer was in great condition and the pricing was very competitive. Great experience.
RAYMOND GFriendly and helpful staffs. Thank you
WIPATSANI MNothing
JOEY MThe owners were great... and helpful.
DAVID BThe metal wire came off of the roller (became tangled) and caused the door to violently fall into a halfway open position where it remained refusing to shut. The door almost slammed down on one of my movers, and he had to jump out of the way so it didn't injure him. We had to stop moving my personal property because it wasnt safe to do so anymore andcreurn the truck. When I called to complain the next day they were open, she told me she would call me back, and I'm still waiting for that call. I won't rent from this location again. It was obvious that the truck door had not been maintained, and it was unsafe to rent the truck to me in that condition.
STEPHANIE CBest haul place ever!!
SHANA GDid not interact with any personnel
Courtney MGreat experience, very nice people to work with!
MARK HVery friendly and professional
Richard MThird time we have rented from this location and we have had a great rental experience every time. Would highly recommend.
BRIAN TCustomer service was great.
TOBIAS DI think I was charged incorrectly on my credit card. Can someone send me a details receipt
MIA HWonderful people that run this place.
David BMy experience with this u-haul location was Very Very poor. I was given the wrong size truck. I drove 1 1/2 hours both ways without any of my belongings. I called the store representative and she did NOTHING about it. She told me there was NOTHING she could do about it. Also, Prior to purchasing the truck, I explained to her I had never rented a u-haul. As I am Not familiar with renting an U-haul. There was no accommodations made. In this regard, I will Never rent from this location.
LINDA Mpam n rob are great ! Keith Assistant manager at UHaul installation is amazing kid . will go out of his way for customer satisfaction
SHYAM KNothing I can think of.
Brian HQuick, easy, great service
CYNTHIA RI was charged TOO much for a truck I only had a few hours and I didn't drive that far.
FREDRICK SI have rented from this location several times and found it to be convenient and reliable. I also like the improvements to the phone app for check-in prompting the renter to inspect/photograph the entire vehicle before leaving the lot. The 15ft truck I was provided was clean BUT both can doors were badly in need of repair. The front edge of the doors were marked with 'quick claim' stickers so they were aware of an issue. The doors were out of alignment which made for more wind noise than expected. I was able to reduce some of the noise by rolling down the window to alleviate air pressure and then pulling the door as hard as I could to shut it.
JONATHAN WEverything was great!
ANGELA JGreat folks run this location. Very welcoming.
BRYAN MPam and Rob are absolutely amazing people ! Go no where else
SHYAM KGreat people both locations
DAVID LPamela and Rob were great to work with and made the process go as easily as could have been expected. Thank you Ryan Felchlin
Ryan FThe owner was very helpful and patient with me when I called on several occasions asking for directions and others. This location will be my go-to-go U-Haul moving forward.
HAMID BStart off with more than a quarter tank. Wheels were misaligned and pulling to the left for the entire trip. No cruise control for a cross country trip was unacceptable.
MATTHEW MProactively reached out to me to explain drop off options
CARL AOwners are so kind and helpful - I can always give them a call with a scheduling question or need and they are great to work with.
DENISE KThis location is the best experience I ever had with a truck rental
THOMAS DPamela was absolutely fabulous to deal with and she was tremendously helpful when we needed to extend the use of the truck. Thank you so much Pamela!
Terry TExcellent, clean, and efficient!
ERWIN FI had a good experience.
ROBERT DNone
GODFRED OPamala was helpful and accommodating. Maybe get her an air conditioner for the summer. Those sunlights windows on the roof really heat the place. Very awesome experience, 10 out of 10 would recomend.
BEVAN WPaula was very friendly and professional My move was a success
DAVID JEasy reservation. Door measurements on website are very helpful. Wonderful owners. Van was new and well maintained. Worked perfectly.
BARBARA RTraveling 1500 miles with my U-Haul trailer I was given sound advice by the proprietor. Long haul the double axle is a smoother pull and easier on the heirloom furniture. The insurance for a one way 1500 mile time limited trip would be advisable and obtained. Road construction in Oklahoma City resulted in a drivers side wheel damage. An immediate Google search found a U-Haul agent 3 miles away. Dee Ray the U-Haul agent immediately to control. U-Haul central office was contacted, pictures were sent with my phone, and an immediate decision was made to replace the trailer: broken axle. An area replacement was located, contents were transferred, and I was on the road again in less than 3 hours. I do not believe any other rental service could have duplicated this performance. I highly advise and will support this company to anyone needing logistical services.
ERIC DThe staff was very helpful bc the app froze and crashed so they helped me in dropping off the truck. Very friendly and professional
James CThe Staff at this location were super helpful and friendly! I would recommend their services to anyone!
Jennifer RQuick and professional. Thanks you.
RAFAL BI’ve used this location before. Always a great experience
CHARLES HTruck was clean - had problem with driver door not closing easily and window refroster was intermittently effective. Staff was friendly and efficient
DAVID ENo improvements. We love this location, and will ONLY go to them for all our truck rentals. We’ve been going to them for years, and not sure what we would do if they leave.
Katlyn PEverything went quickly as planned. No problems. Truck was a bit old, but ran well and did what we needed done. Could not have asked for more. Staff friendly and attentive
GORDON MFriendly, great customer service.
DAVID RNothing everyone and everything was good
MCKINLEY GPam is wonderful every single time. Friendly, accommodating, and efficient!
BRYAN MNice people, professional and friendly.
KAILASH GPam helped with suggestions about perfect size, helping with the transaction from beginning to end.
ENRIQUE CThe truck was very clean and the customer service was amazing! Definitely will rent from this location again!
APRIL JNothing, every thing was perfect, friendly customer service, good and clean equipment and well located.
JOSE RNice place, very friendly lady. I got what I wanted and also got some refund immediately after returning the truck. Just keep doing what you’re doing.
OVOVWERO A