Customer Reviews for Polaris Self Storage

Everything was great

Not a thing it was a great experience. Thank you Mike Powell

Easy, quick and good customer service

Nothing I can think of at this time.

I did not like the online check in. I had already submitted my information with the on site office but had to resubmit it again with additional information. The process was to much. It needs to be streamlined since it requires a smartphone. An app that could be scanned, if all your information has already been submitted would be nice. Otherwise everything was great.

dropoff via the online tool was easy to use

a great experience.

Only complaint was the truck interior of the truck was not clean. Especially with Covid. It was obvious it had never been wiped down. I satirized before and after my trip

Outstanding please keep it up!

I was very happy with my experience. The van was very clean and easy to drive. The service was very pleasant experince.

All went well.

The process of disputing the condition and taking pics of scrapes and dings is wat too arduous

Great location and easy off hours drop off with account

I highly recommend it. Great service

Very friendly and helpful. It wasn't the fault of anyone at this location but I had a very stressful and scary pickup experience. I had been told by an employee at a full service location and someone I talked to via the 1-800-GO-U-HAUL number that either a 1-7/8" or 2" ball hitch would work for the trailer I was renting so I used the 1-7/8" I had and within a half mile of leaving the pickup location the trailer fell off the hitch and jerked around the road catching on the chains in a high traffic area. The couple that run this location were very apologetic and immediately on the phone trying to find me a different trailer but were assured that that one had been serviced just prior to my use and that the issue was the ball size and that they had reports of other issues and were no longer supporting 1-7/8". The couple gave me an unclaimed 2" ball someone had left on a different rental and I had a good experience from that point on. No one had informed them or anyone else employed with Uhaul that I've encountered about these know issues and it continues to be relayed that 1-7/8" is acceptable. The issue is known and not being adequately addressed. I don't know the reasons but it is dangerous and completely unacceptable.

Lots of hidden costs, not happy with that.

The folks are Polaris Self Storage are very nice and helpful! Much appreciated!

The location was great - it was the online app experience that was lagging. For me, it wasn't user friendly.

The representative who answered my calls was very good and cooperative. She changed my drop off location near to my residence. Thank you so much

Pretty easy process, saved a lot of time. Thanks

The truck was supposed to be inspected, but had a nail in the rear tire upon pickup.

Everything was great!!

Rob and Pam were very helpful, and made the experience very pleasant.

Polaris Self Storage location for U-Haul rental is excellent! Location is great, easy access, the owner / staff are absolutely wonderful. I have been using this location about 10 years.

The customer service employee behaved as if customers would surely bring her cooties. It was a little over the top and there was not easy access to getting to her or to get help. The vehicle was damaged and the app wouldn't work. I gave up on trying to figure it out. Also our vehicle had a bloody towel in it and something splattered all over the ceiling. It was a little gross.

Better direction on finding the truck

I don't think it's typical or acceptable for uHaul staff to repeatedly call and badger the customer “to confirm return time”. I had a documented return time of Saturday at 8. I told them I would have it back by then at each of the 3 phone calls. I moved cross country, I don't appreciate repeatedly being pestered about returning a vehicle while I'm trying to unpack, ESPECIALLY when I have already confirmed with the location the vehicle would be returned on time. Not to mention the confusing return instructions and poor layout of the “parking lot” for return vehicles. Giving directions using “landmarks” that move, like say, a blue trash can, is never a good idea. Please call your location by one name - one caller told me I was bringing it back to Lewis Center, another to Polaris. Just call it by the name on the contract, otherwise you're confusing customers, especially with repeated calls and different names.

I know this section is for improvements but honestly I just have to tell you how impressed I was! I was amazed how clean the van was, their covid procedures, and kindness. Thank you all for being there for me today to help me move and start a new life!

Great experience. First time renting a trailer like this. Owners came out and hooked it up to my vehicle for me. I did have a few questions and they were very helpful and quick to respond. Will look to use this location in the future for additional rentals.

No complaints. However I called in to ask - when quoted in July for Saturday August 15th I was told over the phone the 15' truck rate was $29.95 + $0.79/mile. However I was charged instead $0.99/mile.

Renting a truck online is a big pain. Too many screens with too much reading. The experience was not smooth at all. Maybe if I rented frequently, but I do not.

Service was great. The only hiccup was the self check in. App could not pick up my location.

Uhaul''s fleet of moving trucks is outdated. Driving on the highway the vehicle engine was sluggish and felt like it would breakdown. Seats are uncomfortable and bad for my back. Will try Penske or Enterprise next time.

Very helpful couple. A wonderful place to rent from.

Make sure the right key is in the box you tell them to open. Had too look in every box before I found mine and it ran into my time but i'm thankful they added time for me to cover that issue

No one on site, but made it through. Considering the trump virus, understandable.

The faceless checkout process didn't work so well for me, but everything else was great.

Owner was very friendly and helpful and went above and beyond to protect against the Covid virus. Much appreciated!

Very nice, friendly couple got me in and out in no time. Same with the return.

The owner dog was loose and was jumping on customers including me. I am not a dog person so it was very uncomfortable for me to not get scared. Additionally, I am not sure why I was charged $8.00 for SafeTow. It was not listed in my reservation.

The couple that run this self storage, are just very nice and friendly. the location was perfect. My husband and I looking into moving to another part of Columbus, OHIO and i WILL be using this location in my moving! thank you to them and yes I would recommend this location!

The app wasn't working properly so we had to check in and out manually. Owners were very friendly and helpful. I would certainly use their services again.

Requested a few other optional items in the truck. Sadly, didn't notice they were not there until I got clear to my place to start loading. Had to drive all the way back and pick it up. Only response I got from them was 'sorry'. Didn't extend my time, offer to comp some portion of this rental. This ate into my time with the truck. I've worked with other UHaul places recently and never had this kind of issue.

The online Uhaul application is garbage. It's not user friendly, would default to values (like DOB or state issued ID) which were correct in my profile but would not pull correctly into the reservation. I spent ~30 minutes trying to rent a 4x8 trailer, which said was available online, only to be called and told one didn't exist in the entire Columbus area. So I was pushed into a 5x8 utility trailer. Upon arrival at the location, there were both 4x8 and 5x8 covered trailers and a utility. How hard is it to keep track of your assets? This is NOT a Polaris Self Storage problem, this is a Uhaul problem.

I don't really know, everything was perfect.

The check in process was aggravating. I set up everything online the night before (after receiving 9 emails saying basically the same thing) and then got a message that I needed to be on site to do the rest. I was instructed to scan/photograph my ID again, type in all my info again, and Only then did the system allow me to put in my contact person, and I had to wait out in the hot sun while U-Haul called him (at work, which he was NOT happy about). Why wasn't this part of the pre-check in process? What if he hadn't answered; would I have been turned away at the last minute? When I reserved the van I was told I could set up everything the day before, then I would just check in the next day at the site and get my key unlock code... NOT enter tons of info AGAIN and wait for the phone call to be done. This was extremely inefficient and pointless. Please streamline your process. I was so angry yesterday I was ready to cancel and go to Penske.

Management was exceptional and represented u-haul well. Clean friendly establishment and they had everything ready when I arrived

The websites and the app for pickup/return/ office coordination isn't the best for the customer. Seems like this location tried their best with what UHaul gives them to work with. The programmers need testers who aren't familiar with the system to work out the bugs.

Great folks run this location.

They lie about them price and very unfriendly