Customer Reviews for Polaris Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Polaris Self Storage
Brenda B. on
It was fast and convenient and the lady was so friendly. The van was clean and perfect for picking up my antique china cabinet.
stacie P. on
Online check in was not working and the agent saw that and opened the office at 7 am to help me out. She was wonderful.
John J. on
Also great customer service - thank you!
PIERRE B. on
All good
Joel V. on
Very friendly and helpful.
Kara T. on
Very polite and easy to work with
John B. on
The pickup location closed early for a family event, but didn't let us know that until half an hour before our pick up time. We were running behind, and so that caused some panic. The owner set us up with 24/7, but we literally sat in the parking lot of the pick up location for at least 30 minutes trying to go through the process of claiming our truck and gaining access to the lock box with the keys. I called customer service for assistance, and was sent a video for how to use the online tool. It was inconvenient and not at all user friendly.
Ed Z. on
Pam runs a great shop, always excellent service.
Michelle M. on
The sales representative, Pam, was super responsive, very professional and friendly. She and this location are great representations for the u-haul brand.
Gerald L. on
This truck I rented needed to swept in the cargo area. It also smelled of dog. There was also dog hair all over the seat in the cab
mark n. on
Very friendly and responsive. The best!
Terence S. on
Nothing.
AMY H. on
Excellent service and so easy??
David J. on
We rent from UHaul at least twice a year. This was the best rental experience we have had. Plenty of parking, and check-in and out were efficient. We will use this location again.
Rich N. on
It took 1 hour and 15 minutes to rent the truck and equipment we needed. I actually used the truck for less time than it took me to rent it.
Adam R. on
Great location. They were super friendly and the equipment was very clean and organized
John S. on
Excellent service, staff.
james p. on
Good experience. wish they were open an hour earlier.
Rhonda H. on
I rented a sprinter van and they do not exist at this location despite your website taking the reservation. My items would not fit the van they have so I had to go with 10’ box truck. However the location would not honor the pricing I got online so I wasn’t able to complete my move. Very disappointing.
William M. on
Very nice and helpful lady running the location. Top Notch person.
brian b. on
Can’t really think of anything. The worst part was I almost forgot to get gas on my way back to had to drive back up the street to get gas. I’m not real technical but the the app was real easy to navigate to check in and out
Anthony P. on
Quick and easy!
Greg J. on
This is a very friendly place and the equipment was in very good shape. This is the third time I have used this location and it has all ways gone well
Christinna O. on
I appreciate how attentive everyone was that helped me with checking out my rental truck as well as the assistance and dedication with helping me return the truck and keys. I would definitely recommend this location to any and everyone because it was easy to take care of the entire process, and while returning the key had some difficulties, overall my experience was fantastic. Thank you.
randy l. on
Northing it's all good
David B. on
Very easy to use the 24/7 pickup service
Charles G. on
The lady at drop off could have been nicer. Also, her instructions on where to drop the trailer were a bit confusing. All in all, a good experience!
Kimberly S. on
Everything went smooth in our move to Florida. Thank you
Shawn K. on
Inside bed of the truck was full of dirt. Sign inside said clean it after you were done or you would incur a fee of $25. The last person to use the truck/van may have been charged a fee but nobody cleaned it afterwards. Also I was told the truck/van had a full tank of gas. This was not the case. It was close to the 3/4 line versus full. So am additional 18 gammons of gas to go 60 -70 miles???? That would be 4 miles a gallon. So I got s reward all the way around. I even had my gas receipt in hand when I told the clerk on duty and told her it was filthy in the back. She made a face but that’s it. Nothing for the additional 9 gallons of gas and me having to clean the truck before I used it. Horrible way to treat a customer. Shawn 614-214-7634
Willow C. on
Pam was extremely helpful. Definitely recommend this location. Great customer service.
DAVID G. on
Everything was as expected.
Agudosi O. on
Very satisfied and the lady in the location is very helpful and friendly. Best place to RENT
BRANDON B. on
No improvements needed, service was friendly and efficient exactly what you need during a move! Pam was very nice!
Stephanie L. on
Friendly people. Hassle free experience.
JASON K. on
Pam is great. Always helpful and very friendly.
Thomas M. on
Nothing! It was so easy, and quick, awesome experience! GREAT CUSTOMER SERVICE!
Ed P. on
My daughter rented a truck on Sat and was charged 140.00 It supposed to be so much less I don’t think there is enough information given at point of sail. Need more exclamation before you leave.
Michael f. on
Easy last minute needs filled quickly
robert y. on
They were very friendly and knowledgeable about my needs
Leigh E. on
This is the 2nd truck we rented from this location. This time the 26' - the truck bed was quite dirty from the snowy weather. Also the brakes were not working very well and the ABS light came on. Our previous rental was fine. Office person was very friendly and helpful.
Claude B. on
Do a better job in removing the snow and ice
Lynn U. on
It’s not the location and it wasn’t the people working at the location it’s U-Haul and they’re 800 customer service the fact that I moved a total of 2 miles away and a mile away there’s a U-Haul truck but because they were closed I had to go further away so the most of the mileage I paid was going from the U-Haul to the house back to the U-Haul that was all my mileage and I feel like that shady and then they charged me for $15 of gas I put gas in it so I’m not real happy plus I don’t have My money because they charge more than what I paid
Ray B. on
Equipment (26' truck) was clean but was not well maintained. The interior lights in the truck did not work and the headlights were dim.
Dakota E. on
They gave me 15 different prices and was transferred about 10 times around because no one knew what they were doing. I just don’t wanna ever go through that again
DOUG P. on
Portable jack to raise the tongue to make hooking and unhooking safer/easier.
Charles H. on
The only problem I had was using the app to show drop off after hours. Which I didn’t know about with my last rental from you. Called 800# and they helped me with that. But overall great service will use them again.