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Thomas R
Customer Reviews for Polaris Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My experience with this u-haul location was Very Very poor. I was given the wrong size truck. I drove 1 1/2 hours both ways without any of my belongings. I called the store representative and she did NOTHING about it. She told me there was NOTHING she could do about it. Also, Prior to purchasing the truck, I explained to her I had never rented a u-haul. As I am Not familiar with renting an U-haul. There was no accommodations made. In this regard, I will Never rent from this location.
LINDA Mpam n rob are great ! Keith Assistant manager at UHaul installation is amazing kid . will go out of his way for customer satisfaction
SHYAM KNothing I can think of.
Brian HQuick, easy, great service
CYNTHIA RI was charged TOO much for a truck I only had a few hours and I didn't drive that far.
FREDRICK SI have rented from this location several times and found it to be convenient and reliable. I also like the improvements to the phone app for check-in prompting the renter to inspect/photograph the entire vehicle before leaving the lot. The 15ft truck I was provided was clean BUT both can doors were badly in need of repair. The front edge of the doors were marked with 'quick claim' stickers so they were aware of an issue. The doors were out of alignment which made for more wind noise than expected. I was able to reduce some of the noise by rolling down the window to alleviate air pressure and then pulling the door as hard as I could to shut it.
JONATHAN WEverything was great!
ANGELA JGreat folks run this location. Very welcoming.
BRYAN MPam and Rob are absolutely amazing people ! Go no where else
SHYAM KGreat people both locations
DAVID LPamela and Rob were great to work with and made the process go as easily as could have been expected. Thank you Ryan Felchlin
Ryan FThe owner was very helpful and patient with me when I called on several occasions asking for directions and others. This location will be my go-to-go U-Haul moving forward.
HAMID BStart off with more than a quarter tank. Wheels were misaligned and pulling to the left for the entire trip. No cruise control for a cross country trip was unacceptable.
MATTHEW MProactively reached out to me to explain drop off options
CARL AOwners are so kind and helpful - I can always give them a call with a scheduling question or need and they are great to work with.
DENISE KThis location is the best experience I ever had with a truck rental
THOMAS DPamela was absolutely fabulous to deal with and she was tremendously helpful when we needed to extend the use of the truck. Thank you so much Pamela!
Terry TExcellent, clean, and efficient!
ERWIN FI had a good experience.
ROBERT DNone
GODFRED OPamala was helpful and accommodating. Maybe get her an air conditioner for the summer. Those sunlights windows on the roof really heat the place. Very awesome experience, 10 out of 10 would recomend.
BEVAN WPaula was very friendly and professional My move was a success
DAVID JEasy reservation. Door measurements on website are very helpful. Wonderful owners. Van was new and well maintained. Worked perfectly.
BARBARA RTraveling 1500 miles with my U-Haul trailer I was given sound advice by the proprietor. Long haul the double axle is a smoother pull and easier on the heirloom furniture. The insurance for a one way 1500 mile time limited trip would be advisable and obtained. Road construction in Oklahoma City resulted in a drivers side wheel damage. An immediate Google search found a U-Haul agent 3 miles away. Dee Ray the U-Haul agent immediately to control. U-Haul central office was contacted, pictures were sent with my phone, and an immediate decision was made to replace the trailer: broken axle. An area replacement was located, contents were transferred, and I was on the road again in less than 3 hours. I do not believe any other rental service could have duplicated this performance. I highly advise and will support this company to anyone needing logistical services.
ERIC DThe staff was very helpful bc the app froze and crashed so they helped me in dropping off the truck. Very friendly and professional
James CThe Staff at this location were super helpful and friendly! I would recommend their services to anyone!
Jennifer RQuick and professional. Thanks you.
RAFAL BI’ve used this location before. Always a great experience
CHARLES HTruck was clean - had problem with driver door not closing easily and window refroster was intermittently effective. Staff was friendly and efficient
DAVID ENo improvements. We love this location, and will ONLY go to them for all our truck rentals. We’ve been going to them for years, and not sure what we would do if they leave.
Katlyn PEverything went quickly as planned. No problems. Truck was a bit old, but ran well and did what we needed done. Could not have asked for more. Staff friendly and attentive
GORDON MFriendly, great customer service.
DAVID RNothing everyone and everything was good
MCKINLEY GPam is wonderful every single time. Friendly, accommodating, and efficient!
BRYAN MNice people, professional and friendly.
KAILASH GPam helped with suggestions about perfect size, helping with the transaction from beginning to end.
ENRIQUE CThe truck was very clean and the customer service was amazing! Definitely will rent from this location again!
APRIL JNothing, every thing was perfect, friendly customer service, good and clean equipment and well located.
JOSE RNice place, very friendly lady. I got what I wanted and also got some refund immediately after returning the truck. Just keep doing what you’re doing.
OVOVWERO AAbsolutely GREAT SERVICE. Prompt and friendly.
SEAN MSatisfied
MAATE WUhaul app very slow and sluggish for returning truck after hours
David FFriendly, fast and efficient. Everything went smoothly.
STEPHEN KPam is always very helpful and professional
Brad BThe lady that helped me was very nice and friendly. She even corrected my reservation it showing that I was being charged for 3 days when it’s only 2 day. Trailer was clean and did not look abused. Overall I would recommended to others and will not hesitate to come back for my U-Haul needs.
Gian PI've rented from this location a number of times. They are always very nice and the equipment is in great shape.
JEFFREY KStressful to find out that my reservation was moved to a different location - I had initially reserved the truck from this location because it is right across my apartment and I can walk since I don't have a car. Uhaul reservation office moved it to a different location because Polaris self storage location was closed due to some reason. I had to follow up with the reservation office to find out on my last day whether I can switch back to Polaris Self storage location. I wish Uhaul reservation office can be more proactive and do followup on behalf of a customer if a customer is requesting specific accomodations.
SUDEEP SI enjoyed the drop box for keys after 5:30pm
JUSTIN SThe 8:30am open time was inconvenient. I couldn’t get the app to locate the truck for my reservation without the help of the office
BRIAN SThe staff here at the s old state location are wonderful. I got there before they opened to do mobile truck pickup, and they opened their doors way early just to help me out! Drop off was even easier, would highly recommend renting from here.
NATHAN DThis is the best U-Haul experience I've ever had. The equipment was ready when I got there before the appointed time the help was ready and on time and the door was open before they opened at 8:30 and the staff was friendly. When I drop the truck off a gentleman greeted me to ask me how my experience was and take the keys! I'm going back for another truck next weekend!
DOUGLAS EThey were FANTASTIC. Excellent communication, worked to get a huge number of blankets needed due to what was being transported over 500 miles away. Very friendly. I would highly recommend working with this location!
Terry T