Customer Reviews for Polk Appliances Plus LLC
(U-Haul Neighborhood Dealer)

33 reviews

2604 Avenue V NW   Winter Haven, FL 33881

(863) 401-8413

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(863) 401-8413

2604 Avenue V NW
Winter Haven, FL 33881

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Check process was longer then I expected. The place was supposed to open at 9:00AM, but owner didn't show up until 9:20AM.

Peter S. 
Rating:
3.0

It was not the gentlemens fault that the equipment was in such bad shape. U-Haul should at some point repair some of these damages. He was very professional at getting the equipment rented and I appreciated that tremendously. He is a valued asset to your team.

WILLIE F. 
Rating:
2.0

Customer did not leave a comment.

Rodrigo G. 
Rating:
2.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

steven J. 
Rating:
4.0

Customer did not leave a comment.

Bobby T. 
Rating:
3.0

Customer did not leave a comment.

David L. 
Rating:
3.0

Customer did not leave a comment.

Kenneth A. 
Rating:
1.0

the agent not spoking clear english

Emond D. 
Rating:
1.0

I needed to change my reservation for a 1-way trip to Utah to a larger trailer. The owner tried to change but put the request in for a 1-day rental. Then told me “not to worry” but I told him no, that he needed to adjust the rental. He didn't know how to do it so called haul. I had to get on the phone and help guide him through the transaction. I will say the folks at haul 800 number were great.

Kenneth J. 
Rating:
5.0

Customer did not leave a comment.

lwis F. 
Rating:
4.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
3.0

Customer did not leave a comment.

John D. 
Rating:
3.0

Customer did not leave a comment.

victor R. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Harry A. 
Rating:
5.0

Customer did not leave a comment.

william M. 
Rating:
4.0

Customer did not leave a comment.

Bill B. 
Rating:
4.0

Customer did not leave a comment.

Kenneth M. 
Rating:
3.0

Customer did not leave a comment.

Reagan S. 
Rating:
5.0

Thanks

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
3.0

Pricing differences

clayton K. 
Rating:
3.0

Customer did not leave a comment.

Patrick D. 
Rating:
1.0

I do not recommended any person for this location at Polk Appliances Plus LLC in 2604 Avenue V NW, Winter Haven FL 33881. Customer service in this location is real bad, and my experience as a client was horrible. But I will continue rent in others locations, because I like U-Haul rentals. Thank you.

Edwin A S. 
Rating:
3.0

Hi, good afternoon.. When I did my reservation.. I did it for a 10 feet truck with a dolly cart. $19.99 for the truck and $7.00 for the dolly and also added insurance for $14.99. I was given a 15 feet truck and charged $29.99 and I received no dolly cart. So at least I would like a refund for the $7.00 for dolly that it was not given to me when I picked up the truck this morning please.. And also I needed up waiting about 40 minutes even though I did the express check in.. can someone please call me at 3055058688.. thanks

Luis P. 
Rating:
3.0

My original drop off location was no good because the lock box was broken. After speaking with 4 people yesterday and one today that put me on hold until I hung up and you still charged me for extra mileage after I was assured I would not be. Horrible customer service. Horrible!

Steven J. 
Rating:
3.0

We noticed 1\2 way to our destination the tag was expired. Would habe been upset if we got a ticket

Clifford H. 
Rating:
2.0

The young girl working there does not know what she is doing.

Christian C. 
Rating:
2.0

I was able to reserve the truck for 730 pickup. I arrived at 750 and logged in my account and pickup time was changed without notification to 9am. An email notification stating no 730 pickup would have been nice. CThe location attendant needs more training on the mobile checkout process. I thought mobile checkout would have made my checkout quick and easy. I sat in his office well over 45 minutes. My day started late and I did not complete my jobs. I was on hold nearly 20 minutes contacting customer service. Bright spot was having a great CSR. She was helpful and apologetic.

Cheryl D. 
Rating:
4.0

Customer did not leave a comment.

Brandon R. 
Rating:
3.0

Customer did not leave a comment.

donna T. 
No reviews have been submitted for this location.

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