Customer Reviews for Polk County Storage

Nothing to report, nice people!

It was a great experience; no waiting because everything was verified online. Checkout was quick, and I had a copy of my receipt in my email before I left.

We were only in our unit for a very brief time, but both members of the staff that we interacted with exceptionally friendly, personable and professional. The gal that showed us some units in person when we first visited, toured us around the property and delighted my daughter with an extra long golf cart ride! We would definitely return to rent a unit again!

We had the best experience with this staff - they even rescued the driver’s side door from a giant wasp nest one summer! 10/10 in all areas!!

At the time of pick up. Truck had check engine light. Location knew this. In addition the trucks steering was DANGEROUSLY loose. I could turn the wheel a 1/4 turn without any change in direction. Truck was also very dirty inside. Sticky liquid in the cup holder which I found out about after putting my phone and wallet in cup holder. Cab smelt horribly of B.O. .

I wouldn't recommend because this facility did not contact me when they discovered there was a leek in my storage area (5-20.). That is why I is "no" to question 1.

very good place to keep your belongings and a very good staff

Friendly, efficient, easy access.

My experience was great it couldn't be more perfect

I was charged extra time use in error and after explaining situation to the regional manager, he was able to make a correction so I would get a refund. Thanks very much and I would use UHaul again.

This was an easy way to rent a truck and move this weekend. Thanks for all the help, Susan

Again great experience.

And cab rate of cigarette smoke. Trash on the floor on the passenger side of your door. It appears the person that had them before us smoked in the van cab. He also had the van for five days instead of the one day that he had rented it for giving him more time to smoke inside the van. The order was so strong it was hard to breathe.

Customer service was great. He was extremely helpful and the truck was all ready to go. I was in and out with the truck in less than 30 minutes.

The man behind the counter was nice , friendly and explained the routine clearly. The truck was clean and in good condition. Using U-haul has been a good experience for us. It was this recent past time, too! Thank you, S

I am happy with the service, everything was quick and easy. Keep up the good work, and the friendly customer service 👍🙂

With out my knowledge you changed my pick up location to your South Salem store, 12+ miles from my home. I went to the Independence store and no one had any knowledge of my reservation. Fortunately, Independence had two trailers and I was able to obtain one of these. i think this was irresponsible on your part and would have caused me a hardship had they not had the trailer for me.

Staff was awesome. I was a walk in and was treated great. Everything I needed to complete my journey....

Customer service was excellent!

Truck I rented had some mechanical problems with the steering. It wanted to wander. Hard to keep it in the lane of traffic

Janine was awesome.

I was greeted and informed on what he was going to do while I waited...

Very friendly staff and efficient

It's frustrating to have additional space taken up by a handtruck and moving blankets. I probably could have fit more things. This is scam-like, I feel. Also, we could have used a larger truck, i.e. 20 ft and larger, but only the 17ft truck was available.

Cheerful and fast check in.

Nothing! He was fast, efficient , friendly!

Appreciate the extra touches not found at other U-Haul locations: 1. A lock with a key for the back of the truck, so I did not have to supply my own lock. A windshield cover to keep the cab from getting too hot when it is parked in the sun. 3. A back door latch that works easily and does not have to be forced to close securely. Jason has been very easy to work with every time I rent from Polk County Storage. I appreciate the friendly service. Makes it very easy to be a repeat customer at this location!!

Very easy to deal with, friendly and easy to get too. I know that I will be renting from this place again.

It was a great experience. I use mobile self checkout and went smoothly. Only one suggestion is to let customers that it may take like 15-20 minutes to complete the self checkout. My movers had to wait because of that. But all else was great! The manager at the location was very friendly, came to ask if all was going well when I was done my self checkout and when I returned the key.

We were unable to get the online system to scan the back of our driver's license which stopped us from being able to fully access our vehicle without support from the local dealer. However they were great.

Super friendly, helpful and the office was so clean and organized. It was great!

Everything was great!

Both locations for the pick up and drop off were amazing! Some of the friendliest and kind individuals at both locations!

They were very nice and accommodating when we needed to keep the truck an extra day even though it was reserved! Thank you

Everything went smoothly.

Very clean and pleasant. The lady that help was very friendly

Easy to work with and very helpful folk. The truck did everything we needed it to do with flying colors. Would absolutely come back again!

Great Customer Service

It was the fault of the 1-888 associate that when I canceled a trailer on my truck reservation, they canceled the truck as well. So it was a big hassle for my driver who picked up the truck, but Polk County Storage fixed the reservation and was very courteous.

Host was very friendly and helpful. True Oregonian hospitality. Thank you so very much

Excellent!

Nothing, easy to get, great people to work with. Double thumbs up.

This one experience I was routed pretty far away from location to pick up a Hauler with short ish notice. No reflection on good help at location. Happy overall just the same. BE WELL!

the app didn't work on my phone (couldn't get my camera to open to take and upload a new photo to dispute the existing photo). Most photos didn't match the current condition. Fuel was not full. Staff was very friendly and worked with me to get through the process but the mobile photo app was cumbersome and hard to see the photos to ensure condition matched. I don't think this is a viable process. Or use site's tablet, / phone not assume customer's phone can do the job for check in. Radio did not work - no stations tuned in.

Excellent customer service. Zero complaints with this location.

thank you for job well done!

Excellent service!

Good people to work with! Great representatives of the business!

The UHaul.com experience related to the movie truck was great. However, the process for reserving a mover was extremely dissappointing and I'm surprised U-Haul allows such unprofessional business to be listed on their website. I'm a service-connected disabled Combat Veteran (Iraq) who reserved a mover to help me since I have back injuries. The website/email stated I would be contacted within 24 hours by the moving company, which it didn't. So, I left a voicemail with the moving company, including my cell #. Using the website, I found a website link I used to complete a contact us form to request assistance planning the move, but received an email to contact the movers directly which I already did, but received an answering machine. 30 minutes prior to the move the day of, I received a text asking to coordinate our meeting. I texted back I contacted them days ago, but if they can meet me in 30 minutes to text back. The didn't or try and call me or apologize. So, against medical advice, I performed the move myself and now crippled as I recover for days. I know people claim to "support the troops," but is an example of why we don't always believe it.

The gentleman in there was very nice and very accommodating he even helped hook up the trailer and unhook it

Not enough leg room in the cargo van.

Nothing

The operations manager at this location was extremely helpful and personable. Even though this location was quite a ways out of the way for me I would absolutely use this location again.

perfect

I am sure your next customer will be pleased with the way things are.

Fast, great location near two storage facilities. Friendly, clean truck. Good hours, 7 days/week.

Very friendly and helpful. Vehicles are very clean, their customer service is great. They are a pleasure to do business with. They represent u-haul very well ??

Thank you for being open on a Sunday. The availability of the last minute trailer was a life saver and made our lives so much easier.

Customer service was very good and worked with me on my need to pick up my item early. Thank you for making this a great experience!

The truck smelled like poop and decay.

Consider the customers needs

Nathan was always helpful when we had any type of question. I’d definitely recommend this storage facility. It’s also affordable which is very hard to find.