Customer Reviews for Polk County Storage
(U-Haul Neighborhood Dealer)

800 reviews

590 Hoffman Rd   Independence, OR 97351

(503) 838-4947

Location Hours

  • Mon-Sun: 9 am - 6 pm

Services at this Location:

Contact Us

(503) 838-4947

590 Hoffman Rd
Independence, OR 97351

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

No improvement needed!

Phillip H. 
Rating:
5.0

Customer did not leave a comment.

Chad M. 
Rating:
5.0

Customer did not leave a comment.

Patty N. 
Rating:
4.0

Nothing wrong with the site but your website for after hours returns is garbage. I spent an hour trying to return my trailer and when the web page failed I called in to an hour long hold time.....wtf.....I finally got through to a nice lady that helped me but come on.....an hour hold time because your website sucks. You have to get it together

robert R. 
Rating:
5.0

Will use this location again in the future!

Kameron M. 
Rating:
3.0

Dropped off U-Haul after hours. Internet service was spotty, which delayed/complicated return process. Otherwise was ok.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Catherine L. 
Rating:
3.0

I was over charged with zero explanation

Keith S. 
Rating:
5.0

Customer did not leave a comment.

Zachary S. 
Rating:
3.0

I was able to reserve equipment on the website that wasn't stocked at the location. This left me in a difficult situation. The woman at the uhaul office was as helpful as she could be, but since I had used the website there wasn't much she could do.

Josh C. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Kyle G. 
Rating:
3.0

Closed when I got there. But I easily found parking for the 26 foot truck. And the key drop was obvious.

Carl H. 
Rating:
5.0

Nothing!! Everything was excellent!!

Thomas M. 
Rating:
5.0

I have used Polk County Storage twice over the past eight years. The storage yard is secure and safe and kept clean and presentable. The office staff are AMAZING!! You can definitely tell the staff and owner care about their renters and property. Excellent people to deal with! Ten + stars!!

Cynthia M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Melissa A. 
Rating:
5.0

Customer did not leave a comment.

Melissa B. 
Rating:
3.0

I did return the equipment but was still charged for it

Charlotte V. 
Rating:
5.0

Customer did not leave a comment.

GLEN Z. 
Rating:
5.0

Customer did not leave a comment.

Heather P. 
Rating:
5.0

Customer did not leave a comment.

Tina K. 
Rating:
3.0

There was trash all along the alley next to the trucks.

SHERYL T. 
Rating:
4.0

Customer did not leave a comment.

Greg L. 
Rating:
5.0

It was great. Whoever was working was friendly, funny, and helpful. Will definitely use again if the need arises.

ZACHARY H. 
Rating:
5.0

Keep up good work

THOMAS JUSTIN G. 
Rating:
5.0

Very nice

PATRICIA V. 
Rating:
5.0

No improvement needed, real professionals.

LEONARD H. 
Rating:
5.0

Customer did not leave a comment.

April C. 
Rating:
4.0

Customer did not leave a comment.

DAVID EDWARD H. 
Rating:
5.0

Thank you!

BRANDON TYLER M. 
Rating:
5.0

The gentleman that helped me was awesome. I will always take my business to him from bow on. They also run a storage units. If you need storage, contact these people.

RICKIE C. 
Rating:
5.0

Don't send anyone there, that solves the problem!!!!!!!!!!!!! Would I recommend U Haul to a friend-----NO-----

FRANCIS PAUL S. 
Rating:
4.0

Customer did not leave a comment.

CHARLES JEFFREY B. 
Rating:
5.0

The people here are very helpful, friendly and competent. We've used their facility for many years and the prices were reasonable and the units were great.

ROSS B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bill B. 
Rating:
5.0

Everything was great. The employee who helped us both days was friendly and helpful

Brent C. 
Rating:
5.0

Great customer service. Our favorite storage unit location.

JACK O. 
Rating:
3.0

It was convenient and I'm glad there was an Independence.

Joseph H. 
Rating:
3.0

Since we moved to Independence, this location was very convenient. It was night time when I returned the vehicle so locating it was tricky, but that was more user error I believe. There was plenty of parking though, which was appreciated with a 26' trailer.

Joseph H. 
Rating:
1.0

Had an issue with one off the tires!

JAVIER F. 
Rating:
5.0

A lot different from the Beaverton location. I actually felt like I was important and was appreciated as a customer.

WILLIAM JAMES B. 
Rating:
4.0

Customer did not leave a comment.

Stan R. 
Rating:
5.0

Customer did not leave a comment.

kevin C. 
Rating:
5.0

Customer did not leave a comment.

Melissa B. 
Rating:
5.0

Customer did not leave a comment.

Nancy E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Polk County Storage is a great place, convenient, secure, and accommodating. We will use them again in the future if needed and highly recommend their services and location to friends and family.

Esther L.  |  Overall Experience 
Rating:
5.0

Very easy picking up the truck using the mobile app.

Alyssa R. 
Rating:
5.0

Jeanine and Nathan are very responsive to customers. They are helpful and bend over backwards to make the Uhaul rental experience easy and successful for the renter while still following all the "rules". I am a repeat renter and drive additional miles in order to rent trucks from this location.

deb T. 
Rating:
5.0

Customer did not leave a comment.

Yvette W. 
Rating:
5.0

Customer did not leave a comment.

Johnathan H. 
Rating:
5.0

Rented the same truck 2 weeks in a row. Polk County Storage reported leak in truck to uhaul. And not fixed. This could have led to serious damage to our inventory. U-haul failure.

Helen K. 
Rating:
5.0

Customer did not leave a comment.

TERA MICHELLE M. 
Rating:
5.0

Customer did not leave a comment.

Connor M. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Laura M. 
Rating:
5.0

I see no need for improvements.

DIANE LESLIE W. 
Rating:
3.0

Dry out the inside of the cargo box

Tyler P. 
Rating:
5.0

No issues. Fast and easy

Lori R. 
Rating:
4.0

The person that helped us was very friendly and understading. We will be recomminding to our friends

Enrique M. 
Rating:
3.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Very precise and professional

Joshua Q. 
Rating:
5.0

Customer did not leave a comment.

Marie S. 
Rating:
5.0

Jason and Polk County Storage are so helpful and accommodating in every way - making renting a U-Haul extremely easy. We rent U-Haul trucks from them multiple times each year and truly appreciate all they do!

SCOTT B. 
Rating:
5.0

Customer did not leave a comment.

Charlotte C. 
Rating:
5.0

They even helped me hitch up the trailer!

Patrick D. 
Rating:
4.0

The national phone number does not work correctly. Every time I called it would hang up on me. Also, unable to change reservation online.

Jon H. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

Harry G. 
Rating:
5.0

this facility needs to be updated to accommodate larger RV'S

DICK B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES I.  |  Overall Experience 
Rating:
5.0

The owner made it really easy to drop off. Quick and painless.

MICHAEL T. 
Rating:
5.0

ABSOLUTELY no reason to purchase a trailer when you have access to amazing trailers at U-Haul. No need to store, maintain, or license. Just show up, they hook it up, and you're off and running errands. Customer service is beyond exceptional, THANK YOU JASON!

Brian S. 
Rating:
5.0

Customer did not leave a comment.

ALAN H. 
Rating:
5.0

Customer did not leave a comment.

Linda C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE W. 
Rating:
5.0

Customer did not leave a comment.

Jacob C. 
Rating:
5.0

It was a pleasure doing business with y’all

Katryna H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sylvia B. 
Rating:
5.0

Everyone working there did a great job! Great place to rent from!!!

TAMERA MARIE F. 
Rating:
4.0

The equipment was clean but it had an odor to it.

IRMA LAURA C. 
Rating:
5.0

Customer did not leave a comment.

Debbie B. 
Rating:
5.0

Great customer service rep

JEREMIAH G. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Our service was very friendly and helpful!

Kaaren M. 
Rating:
5.0

keep Jeanine in your front office, she is a great asset to your company.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW DALE T. 
Rating:
5.0

Daughter dropped off and said the whole process returning was less than 10 minutes

DANIAL D. 
Rating:
5.0

The female "so-called traffic or equip. manager" I spoke to two different times was not at all helpful. She did'nt seem to wish to help me at all!!!

ROLLAND DALE M. 
Rating:
5.0

Super fast check in, which was very welcome after a long move! Very friendly staff! Very satisfied with my whole UHaul experience!!!

Curtis G. 
Rating:
5.0

Customer did not leave a comment.

mike S. 
Rating:
5.0

Customer did not leave a comment.

Aaron E. 
Rating:
5.0

Some items were damp or water damaged when I got them back, but the storage unit itself was a great deal for the price it was.

Hannah R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Capella C. 
Rating:
5.0

Customer did not leave a comment.

Peyton H. 
Rating:
5.0

Customer did not leave a comment.

DIXING Z. 
Rating:
5.0

LOL, when I think of something I will let you know. I've rented Uhaul as needed for decades.....NEVER had a bad experience!

NATHAN EUGENE D. 
Rating:
5.0

Great price and clean. The staff is helpful.

Alexis C.  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff, clean facility. I will recommend in the future. Thank you.

JAMIE C.  |  Overall Experience 
Rating:
5.0

Great people, the only problem is, not having access to our storage unit, after hours, which was like 5 or 6 pm. Due to my husband's work hours, we could not go in, during the week days, had to move stuff in and out only on the weekends. But the people their, are awsome.

Glenda A.  |  Overall Experience 
Rating:
5.0

These guys are awesome

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Brittney D. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
4.0

Nothing to report, nice people!

Angela A. 
Rating:
5.0

It was a great experience; no waiting because everything was verified online. Checkout was quick, and I had a copy of my receipt in my email before I left.

Rey A. 
Rating:
5.0

Customer did not leave a comment.

Zachary L. 
Rating:
5.0

Customer did not leave a comment.

BRETT EDWARD C. 
Rating:
5.0

We were only in our unit for a very brief time, but both members of the staff that we interacted with exceptionally friendly, personable and professional. The gal that showed us some units in person when we first visited, toured us around the property and delighted my daughter with an extra long golf cart ride! We would definitely return to rent a unit again!

Cristi P.  |  Overall Experience 
Rating:
5.0

We had the best experience with this staff - they even rescued the driver’s side door from a giant wasp nest one summer! 10/10 in all areas!!

MATT AND JENNIFER L.  |  Overall Experience 
Rating:
1.0

At the time of pick up. Truck had check engine light. Location knew this. In addition the trucks steering was DANGEROUSLY loose. I could turn the wheel a 1/4 turn without any change in direction. Truck was also very dirty inside. Sticky liquid in the cup holder which I found out about after putting my phone and wallet in cup holder. Cab smelt horribly of B.O. .

Jonathan N. 
Rating:
5.0

I wouldn't recommend because this facility did not contact me when they discovered there was a leek in my storage area (5-20.). That is why I is "no" to question 1.

ANN S.  |  Overall Experience 
Rating:
5.0

very good place to keep your belongings and a very good staff

TOM P.  |  Overall Experience 
Rating:
5.0

Friendly, efficient, easy access.

Stephen S. 
Rating:
5.0

My experience was great it couldn't be more perfect

George B. 
Rating:
3.0

I was charged extra time use in error and after explaining situation to the regional manager, he was able to make a correction so I would get a refund. Thanks very much and I would use UHaul again.

CONNIE M W. 
Rating:
5.0

Nathan was always helpful when we had any type of question. I’d definitely recommend this storage facility. It’s also affordable which is very hard to find.

RICH AND KRISTI K.  |  Overall Experience 
Rating:
5.0

Great service.

Privacy R.  |  First Impressions 
Rating:
3.0

Nice management Efficient Wish details of move in had been more upfront when reserving the storage unit online such as having the 2nd month free and not the 1st free, etc.

Privacy R.  |  First Impressions 
Rating:
4.0

The employees were very friendly and helpful. After a stressful day of moving, they made the transition very smooth. Great place and excellent pricing! I will highly recommend Polk Count Storage!

Privacy R.  |  First Impressions 
Rating:
3.0

You will be on gravel and have a 2 rise to sidewalk and 4 rise at door, loose on hinges, would not close. I fixed. Operator upgraded when they didn`t have size I requested.

Privacy R.  |  First Impressions 
Rating:
4.0

Good and able to drive up to storage unit easily.

Privacy R.  |  First Impressions 
Rating:
5.0

The people who work there were extremely friendly and helpful. I was very happy with the entire transaction. Thank you!

Privacy R.  |  First Impressions 
Rating:
4.0

Friendly staff, clean facility.

Privacy R.  |  First Impressions 
Rating:
5.0

Polk County Storage has been very helpful. They also have great prices for their storage units. I have no worries about my things being safe there.

Privacy R.  |  First Impressions 
Rating:
4.0

The people were courteous and helpful. The hours are only 8am to 6pm. They're open 7 days/week, which is good, but I work 6/week. I think 8 to 8 would be great hours.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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