An extraordinarily uncomfortable ride, but it did hat it needed to do!
PAMELA F
Customer Reviews for Polk County Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Best U-Haul place available locally! Pleasure to work with and always reliable.
MELISSA NBoth customer service reps onsite were kind, helpful, knowledgeable, and quick. Love this location.
JOSEPH LThe windshield was covered in bug guts but was easy enough to clean. The inside of the truck was decent.
LISA TJason was kind and friendly. He was knowledgeable and very helpful. Thank you Jason. Highly recommended using U-Haul in independence.
MARK SJason and crew are awesome !!
JAMES MHeather at the Independence, Oregon location was awesome!
JOSEPH DMy total experience was awesome from start to finish!! People were friendly and know what they’re doing. The truck and equipment was in great shape and worked without a flaw. Wish my wipers worked that great on my own truck!!!
WADE SNo suggestions; it was a great experience. The person who checked us out and in was wonderful.
RYAN HThe people are great! Very helpful. The "in person" customer service saved me $100! It's the app that totally sucks.
SCOTT VIt’s probably my fault for not checking first but once I arrived at home to load the U-Haul, I really struggled to open the door of the trailer (6x12). I eventually had to just push up on the metal in the upper left hand corner of the sliding door to get it up. Also the inside was fairly sandy. However, the gentleman that helped me when I arrived at this u-haul location to check out the trailer was SO helpful and friendly. I don’t remember catching his name, but he like I said, he was very kind. He also even helped me hook up the trailer to my vehicle. Other than the initial statement, it was a pleasant U-Haul experience.
Sean PTaking pictures in the rain was a bummer. The trucks were so close together you could not photograph them.
Penny LThe gentleman who helped us was friendly and professional. I really appreciated his help.
ROBYN WAlthough the truck was “ well maintained,” this was the second time I received it & the little knob on the window handle came off both times (minor annoyance.) I can never submit proof of license plate or take or submit “received condition” images.
SCOTT LCustomer service was awesome
KAREN LContinue to have the range of vehicles and services at reliable locations.
SCOTT LIt took us about 40 minutes just to check out. We were on a time crunch too. We got overcharged, called to get 2 things taken off(had an extra dolly and covers) but when we got the keys to the truck and opened it there was no dolly for the one we did want so we had to call back and get that one taken off too. The truck was just above E which may be normal but sucked it was so low. Just a lot is small things that added up unfortunately but it was scheduled on a whim so that was great we could pick it up the next hour. The truck itself was clean and drove well too.
Samantha RMy original pick up agents (A&R Paving in Dallas) were NO SHOWS! And they didn’t even stage a truck for self serve. Polk County Sorage was a life saver in that they extended my drop off time so I wouldn’t be even more stressed out. 👍👍👍👍👍
SCOTT LThe gal I worked with was awesome! She had a great attitude for working on a Sunday. Extremely helpful .
DEBORAH FIt was excellent. Helpful and friendly!
SHELLI BEquipment was clean and appeared well maintained except for the tires. They looked newer, however upon loading vehicle noticed left tire pressure was low, checked pressure and left tire was a 18 psi. Inflated tires to 35 psi both sides. Could not identify any leaks. Had no other issues with equipment. Someone who does not have experience towing would have loaded their vehicle and not noticed the low tire and suffered a blowout causing damage to their vehicle and an accident. Staff were kind and acted professional on pickup and dropoff. Not sure who is responsible for equipment checks but this could have gone much worse for someone inexperienced.
GABRIEL PExcellent service!
PATRICIA NVery nice and professional.
PATRICIA NGreat customer service
STANLEY REverything went very well and was a pleasant experience.
M WThe gentleman that helped was very friendly and helpful!
RACHEAL SI found everyone efficient and friendly-nothing to improve at Polk County Storage.
Jacqueline FIt was recommended to me by a friend. However the location is unexpected. I didn’t know it was there. However very nice. Very helpful.
HAZLYN ANothing. Everything was tip top.
MARK BAttentive and professional staff
DAVID JI actually worked w 2 UHaul offices, one in Monmouth on Gwinn St and one in Independence, both offices were VERY nice, very helpful.
DEBRA LGreat customer service. Smooth check in and out.
Tracy LAgain, great service
ADAM SGreat service. Set up a storage unit rental in a few minutes. Had scheduled drop off in another place, but Polk county was more convenient and they moved it for me no problem.
AARON CReturn procedure added yet more fees
KELLY CVery nice and easy location to drop off. Staff there was amazing and very helpful!
Nicole BHave gone here for years renting trucks and trailers. Very efficiently run. Jason and the rest of the staff are all extremely helpful and friendly!!
SCOTT BVery good service.
ADAM SJason was very professional in Working with me! 😀😀😀
Dennis Peasy mobile reservation, quick pick up and return, van was spotless inside, friendly staff. will definitely use this location again for any moving needs.
Monique CIt was my first time using the self pick up with the app. It was good and pretty easy to navigate. Thank you.
Darlene HJason is great to work with.
Jerry WI reserved a truck for pick up in Salem so I was a little disappointed to go to Independence instead. Location is easy to find and the truck was ready. Appreciated the friendly staff. The mirror on the drivers side was loose and would not stay in place - the wind pushed it in towards the truck. Other than that, everything was fine.
Andrea MJason was really nice and friendly he really helped me out in pinch when all other trucks wasent available I would highly recommend him to anyone
Joseph PJason was GREAT! Smooth and easy rental!
Daniel WHeather provided great customer service!! Check in and check out were very easy.
Valerie KI loved everything about renting the motorcycle trailer, very affordable experience
Christopher WQuick, helpful.
Tommy FFast, friendly, very helpful! Thank you!
Brandon CVery helpful agent I dealt with when picking up the vehicle.
Laura CIt was super easy and vehicle well maintained! Definitely recommend!!
Valerie WGot to pick up .wrong size truck . Mirror would not adjust. Window wouldnt roll down. Brakes made moise. Usually a great dealer but this time. No bueno.
richard sThe gentleman met me outside and made the entire check-in process very easy. I will do business at this location again in the future.
Jerry CThe staff are wonderful people and very helpful
ED M | Overall ExperienceThis place is great. Always helpful and clean.
SUSAN P | Overall ExperienceConvenient, affordable and a great staff that was friendly and helpful. What more could you ask for?
Mike F | Overall ExperienceThank you for maintaining a clean and safe facility! The staff is always friendly and efficient.
HANK A | Overall ExperienceYou are our favorite storage facility.
Sherry O | Overall ExperienceI have used Polk County Storage twice over the past eight years. The storage yard is secure and safe and kept clean and presentable. The office staff are AMAZING!! You can definitely tell the staff and owner care about their renters and property. Excellent people to deal with! Ten + stars!!
Cynthia M | Overall ExperienceThe people here are very helpful, friendly and competent. We've used their facility for many years and the prices were reasonable and the units were great.
ROSS B | Overall ExperiencePolk County Storage is a great place, convenient, secure, and accommodating. We will use them again in the future if needed and highly recommend their services and location to friends and family.
Esther L | Overall Experiencethis facility needs to be updated to accommodate larger RV'S
DICK B | Overall ExperienceIt was a pleasure doing business with y’all
Katryna H | Overall ExperienceSome items were damp or water damaged when I got them back, but the storage unit itself was a great deal for the price it was.
Hannah R | Overall ExperienceGreat price and clean. The staff is helpful.
Alexis C | Overall ExperienceFriendly and helpful staff, clean facility. I will recommend in the future. Thank you.
JAMIE C | Overall ExperienceGreat people, the only problem is, not having access to our storage unit, after hours, which was like 5 or 6 pm. Due to my husband's work hours, we could not go in, during the week days, had to move stuff in and out only on the weekends. But the people their, are awsome.
Glenda A | Overall ExperienceWe were only in our unit for a very brief time, but both members of the staff that we interacted with exceptionally friendly, personable and professional. The gal that showed us some units in person when we first visited, toured us around the property and delighted my daughter with an extra long golf cart ride! We would definitely return to rent a unit again!
Cristi P | Overall ExperienceWe had the best experience with this staff - they even rescued the driver’s side door from a giant wasp nest one summer! 10/10 in all areas!!
MATT A | Overall ExperienceI wouldn't recommend because this facility did not contact me when they discovered there was a leek in my storage area (5-20.). That is why I is "no" to question 1.
ANN S | Overall Experiencevery good place to keep your belongings and a very good staff
TOM P | Overall ExperienceNathan was always helpful when we had any type of question. I’d definitely recommend this storage facility. It’s also affordable which is very hard to find.
RICH A | Overall ExperienceGreat service.
Privacy R | First ImpressionsNice management Efficient Wish details of move in had been more upfront when reserving the storage unit online such as having the 2nd month free and not the 1st free, etc.
Privacy R | First ImpressionsThe employees were very friendly and helpful. After a stressful day of moving, they made the transition very smooth. Great place and excellent pricing! I will highly recommend Polk Count Storage!
Privacy R | First ImpressionsYou will be on gravel and have a 2 rise to sidewalk and 4 rise at door, loose on hinges, would not close. I fixed. Operator upgraded when they didn`t have size I requested.
Privacy R | First ImpressionsGood and able to drive up to storage unit easily.
Privacy R | First ImpressionsThe people who work there were extremely friendly and helpful. I was very happy with the entire transaction. Thank you!
Privacy R | First ImpressionsFriendly staff, clean facility.
Privacy R | First ImpressionsPolk County Storage has been very helpful. They also have great prices for their storage units. I have no worries about my things being safe there.
Privacy R | First ImpressionsThe people were courteous and helpful. The hours are only 8am to 6pm. They're open 7 days/week, which is good, but I work 6/week. I think 8 to 8 would be great hours.
Privacy R | First Impressions