No improvement needed!
Phillip H.
Customer Reviews for Polk County Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing wrong with the site but your website for after hours returns is garbage. I spent an hour trying to return my trailer and when the web page failed I called in to an hour long hold time.....wtf.....I finally got through to a nice lady that helped me but come on.....an hour hold time because your website sucks. You have to get it together
robert R.Will use this location again in the future!
Kameron M.Dropped off U-Haul after hours. Internet service was spotty, which delayed/complicated return process. Otherwise was ok.
Ryan S.I was over charged with zero explanation
Keith S.I was able to reserve equipment on the website that wasn't stocked at the location. This left me in a difficult situation. The woman at the uhaul office was as helpful as she could be, but since I had used the website there wasn't much she could do.
Josh C.Closed when I got there. But I easily found parking for the 26 foot truck. And the key drop was obvious.
Carl H.Nothing!! Everything was excellent!!
Thomas M.I have used Polk County Storage twice over the past eight years. The storage yard is secure and safe and kept clean and presentable. The office staff are AMAZING!! You can definitely tell the staff and owner care about their renters and property. Excellent people to deal with! Ten + stars!!
Cynthia M. | Overall ExperienceI did return the equipment but was still charged for it
Charlotte V.There was trash all along the alley next to the trucks.
SHERYL T.It was great. Whoever was working was friendly, funny, and helpful. Will definitely use again if the need arises.
ZACHARY H.Keep up good work
THOMAS JUSTIN G.Very nice
PATRICIA V.No improvement needed, real professionals.
LEONARD H.Thank you!
BRANDON TYLER M.The gentleman that helped me was awesome. I will always take my business to him from bow on. They also run a storage units. If you need storage, contact these people.
RICKIE C.Don't send anyone there, that solves the problem!!!!!!!!!!!!! Would I recommend U Haul to a friend-----NO-----
FRANCIS PAUL S.The people here are very helpful, friendly and competent. We've used their facility for many years and the prices were reasonable and the units were great.
ROSS B. | Overall ExperienceEverything was great. The employee who helped us both days was friendly and helpful
Brent C.Great customer service. Our favorite storage unit location.
JACK O.It was convenient and I'm glad there was an Independence.
Joseph H.Since we moved to Independence, this location was very convenient. It was night time when I returned the vehicle so locating it was tricky, but that was more user error I believe. There was plenty of parking though, which was appreciated with a 26' trailer.
Joseph H.Had an issue with one off the tires!
JAVIER F.A lot different from the Beaverton location. I actually felt like I was important and was appreciated as a customer.
WILLIAM JAMES B.Polk County Storage is a great place, convenient, secure, and accommodating. We will use them again in the future if needed and highly recommend their services and location to friends and family.
Esther L. | Overall ExperienceVery easy picking up the truck using the mobile app.
Alyssa R.Jeanine and Nathan are very responsive to customers. They are helpful and bend over backwards to make the Uhaul rental experience easy and successful for the renter while still following all the "rules". I am a repeat renter and drive additional miles in order to rent trucks from this location.
deb T.Rented the same truck 2 weeks in a row. Polk County Storage reported leak in truck to uhaul. And not fixed. This could have led to serious damage to our inventory. U-haul failure.
Helen K.I see no need for improvements.
DIANE LESLIE W.Dry out the inside of the cargo box
Tyler P.No issues. Fast and easy
Lori R.The person that helped us was very friendly and understading. We will be recomminding to our friends
Enrique M.Very precise and professional
Joshua Q.Jason and Polk County Storage are so helpful and accommodating in every way - making renting a U-Haul extremely easy. We rent U-Haul trucks from them multiple times each year and truly appreciate all they do!
SCOTT B.They even helped me hitch up the trailer!
Patrick D.The national phone number does not work correctly. Every time I called it would hang up on me. Also, unable to change reservation online.
Jon H.this facility needs to be updated to accommodate larger RV'S
DICK B. | Overall ExperienceThe owner made it really easy to drop off. Quick and painless.
MICHAEL T.ABSOLUTELY no reason to purchase a trailer when you have access to amazing trailers at U-Haul. No need to store, maintain, or license. Just show up, they hook it up, and you're off and running errands. Customer service is beyond exceptional, THANK YOU JASON!
Brian S.It was a pleasure doing business with y’all
Katryna H. | Overall ExperienceEveryone working there did a great job! Great place to rent from!!!
TAMERA MARIE F.The equipment was clean but it had an odor to it.
IRMA LAURA C.Great customer service rep
JEREMIAH G.Our service was very friendly and helpful!
Kaaren M.keep Jeanine in your front office, she is a great asset to your company.
Brian S.Daughter dropped off and said the whole process returning was less than 10 minutes
DANIAL D.The female "so-called traffic or equip. manager" I spoke to two different times was not at all helpful. She did'nt seem to wish to help me at all!!!
ROLLAND DALE M.Super fast check in, which was very welcome after a long move! Very friendly staff! Very satisfied with my whole UHaul experience!!!
Curtis G.Some items were damp or water damaged when I got them back, but the storage unit itself was a great deal for the price it was.
Hannah R. | Overall ExperienceLOL, when I think of something I will let you know. I've rented Uhaul as needed for decades.....NEVER had a bad experience!
NATHAN EUGENE D.Great price and clean. The staff is helpful.
Alexis C. | Overall ExperienceFriendly and helpful staff, clean facility. I will recommend in the future. Thank you.
JAMIE C. | Overall ExperienceGreat people, the only problem is, not having access to our storage unit, after hours, which was like 5 or 6 pm. Due to my husband's work hours, we could not go in, during the week days, had to move stuff in and out only on the weekends. But the people their, are awsome.
Glenda A. | Overall ExperienceThese guys are awesome
WILLIAM H.Nothing to report, nice people!
Angela A.It was a great experience; no waiting because everything was verified online. Checkout was quick, and I had a copy of my receipt in my email before I left.
Rey A.We were only in our unit for a very brief time, but both members of the staff that we interacted with exceptionally friendly, personable and professional. The gal that showed us some units in person when we first visited, toured us around the property and delighted my daughter with an extra long golf cart ride! We would definitely return to rent a unit again!
Cristi P. | Overall ExperienceWe had the best experience with this staff - they even rescued the driver’s side door from a giant wasp nest one summer! 10/10 in all areas!!
MATT AND JENNIFER L. | Overall ExperienceAt the time of pick up. Truck had check engine light. Location knew this. In addition the trucks steering was DANGEROUSLY loose. I could turn the wheel a 1/4 turn without any change in direction. Truck was also very dirty inside. Sticky liquid in the cup holder which I found out about after putting my phone and wallet in cup holder. Cab smelt horribly of B.O. .
Jonathan N.I wouldn't recommend because this facility did not contact me when they discovered there was a leek in my storage area (5-20.). That is why I is "no" to question 1.
ANN S. | Overall Experiencevery good place to keep your belongings and a very good staff
TOM P. | Overall ExperienceFriendly, efficient, easy access.
Stephen S.My experience was great it couldn't be more perfect
George B.I was charged extra time use in error and after explaining situation to the regional manager, he was able to make a correction so I would get a refund. Thanks very much and I would use UHaul again.
CONNIE M W.Nathan was always helpful when we had any type of question. I’d definitely recommend this storage facility. It’s also affordable which is very hard to find.
RICH AND KRISTI K. | Overall ExperienceGreat service.
Privacy R. | First ImpressionsNice management Efficient Wish details of move in had been more upfront when reserving the storage unit online such as having the 2nd month free and not the 1st free, etc.
Privacy R. | First ImpressionsThe employees were very friendly and helpful. After a stressful day of moving, they made the transition very smooth. Great place and excellent pricing! I will highly recommend Polk Count Storage!
Privacy R. | First ImpressionsYou will be on gravel and have a 2 rise to sidewalk and 4 rise at door, loose on hinges, would not close. I fixed. Operator upgraded when they didn`t have size I requested.
Privacy R. | First ImpressionsGood and able to drive up to storage unit easily.
Privacy R. | First ImpressionsThe people who work there were extremely friendly and helpful. I was very happy with the entire transaction. Thank you!
Privacy R. | First ImpressionsFriendly staff, clean facility.
Privacy R. | First ImpressionsPolk County Storage has been very helpful. They also have great prices for their storage units. I have no worries about my things being safe there.
Privacy R. | First ImpressionsThe people were courteous and helpful. The hours are only 8am to 6pm. They're open 7 days/week, which is good, but I work 6/week. I think 8 to 8 would be great hours.
Privacy R. | First Impressions