Customer Reviews for Polk County Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Polk County Storage
Earnest P. on
The UHaul.com experience related to the movie truck was great. However, the process for reserving a mover was extremely dissappointing and I'm surprised U-Haul allows such unprofessional business to be listed on their website. I'm a service-connected disabled Combat Veteran (Iraq) who reserved a mover to help me since I have back injuries. The website/email stated I would be contacted within 24 hours by the moving company, which it didn't. So, I left a voicemail with the moving company, including my cell #. Using the website, I found a website link I used to complete a contact us form to request assistance planning the move, but received an email to contact the movers directly which I already did, but received an answering machine. 30 minutes prior to the move the day of, I received a text asking to coordinate our meeting. I texted back I contacted them days ago, but if they can meet me in 30 minutes to text back. The didn't or try and call me or apologize. So, against medical advice, I performed the move myself and now crippled as I recover for days. I know people claim to "support the troops," but is an example of why we don't always believe it.
Amy S. on
The gentleman in there was very nice and very accommodating he even helped hook up the trailer and unhook it
Jason F. on
Not enough leg room in the cargo van.
Chris E. on
Nothing
Scot L. on
The operations manager at this location was extremely helpful and personable. Even though this location was quite a ways out of the way for me I would absolutely use this location again.
William G. on
perfect
richard Y. on
I am sure your next customer will be pleased with the way things are.
jeff S. on
Fast, great location near two storage facilities. Friendly, clean truck. Good hours, 7 days/week.
Anthony R. on
Very friendly and helpful. Vehicles are very clean, their customer service is great. They are a pleasure to do business with. They represent u-haul very well ??
CAREY G. on
Thank you for being open on a Sunday. The availability of the last minute trailer was a life saver and made our lives so much easier.
richard R. on
Customer service was very good and worked with me on my need to pick up my item early. Thank you for making this a great experience!
Patrick S. on
The truck smelled like poop and decay.
Daryl G. on
Consider the customers needs
jason F. on
Very pleasant people. Easy to get in and out
Nicholas M. on
Under the impression my ending rate was to be 90 dollars.
DEANN F. on
I had great customer service. They had the item I needed and I was able to get things taken care of in a timely manner. I don’t know how you can improve on that! Way to go guys!
Catherine H. on
We have requested a manager to get back to us about the condition of the uhaul. Very unsafe. We travelled across country in a uhaul that was falling apart! We have contacted you more than once and are told someone will get back to us. Nothing so far. Horrible, horrible service. Absolutely appalling
James M. on
Thank you for the full tank of gas, other U Haul locations barely keep a half tank in their trucks.
Kenneth T. on
your staff was right there to help us check in made it fast and easy. He was very friendly and courteous. A pleasure to work with. Good experience!
Norma V. on
Very difficult to get truck through local gas stations. Drove 8 miles according to the mileage and they charged 10.00 for gas. At 4.95 per gallon that’s obviously ridiculous. This truck really only got 4 miles per gallon?
SABRINA S. on
Large chunks of glass all over the pull out loading ramp. And then inside the uhaul. Took 4 hours to get up every large chunk of glass. When I return the U-Haul I saw the same large chunks of glass in the area that I had dropped off also picked up at
Robert S. on
A place to get a drink of water or a vending machine.
JOHN F. on
Free donuts
ERIN H. on
The 3rd time I've used This Uhaul… Sam Shoen would be proud!!!
Madalyn O. on
The website was atrocious!! It crashes repeatedly and was extremely difficult to manage for both check out and return. Would not recommend using this unless someone was desperate for a vehicle. The store assistant was very helpful in getting everything done though.
JOHN F. on
No comm.
laura D. on
The entire experience was positive
Michael B. on
Very nice and helpful!
Chuck T. on
Friendly folks there.
Larry W. on
The manager was very good at explaining what would happen prior to picking up my truck
Cindy K. on
Nothing that I can identify.The woman in the office was warm, friendly and caring.
John B. on
The man who works there is very helpful.
donald D. on
Your 800 number sent me to Monmouth OR when this location is literally 6 blocks from my house. AND- the Monmouth location didn't have the equipment I reserved. The Independence location is good.
Pam F. on
My father passed away during our move. The gentleman running this location did not charge us for an additional day even though we had technically brought the truck back an hour late. He was so kind, and we really appreciated that kindness during a difficult time.
Rick P. on
Uhaul overall dropped the bomb !! They didn't change my on line truck- pick up location from Dallas OR to Independence!! Very poorly executed with this online system !!! The employee at Independence was very helpful and tried to figure this issue out !!
candace Y. on
I really cannot tell you anything. The man who us was extremely pleasant and helpful.
JOHN W. on
Please train your people BEFORE they appear in front of customers.
TERRANCE B. on
excellent product excellent experience
rob H. on
Please stop zipntying equipment in the back of the trucks that people do not ask for. You’re making us pay for storage area that we cannot use. And make no mistake, it does make a difference. Also stop making people return trucks at 3/4 tank of fuel. That’s a scam. Just fill the dang thing up and people can return full. For Christ’s sake,!
Rebecca M. on
No issues at all. Truck was clean and ready when I arrived for pick up. Both pick up and drop off were quick and easy. I will definitely use again.
Jay V. on
The truck in question is seriously due for replacement. It is pretty beat up, no cruise control, no electric door locks or windows, it wanders all over the road, empty or loaded, the headlights are not aimed properly, so bad in fact no one flashed me when I drove with the high beams on. I had to drive that way so I could see. Otherwise I was looking about 30 feet in front of me. Almost 116000 miles on the truck, and it was obvious when driving it. Checking in and out was simple with the app, so no problems there. They just need to retire this truck. It is branded with the rental location, so I guess that is what they do with the tired and worn out rigs. Disappointing at best.
randy T. on
The employees there were very friendly and explained everything great. I would recommend renting a haul from Polk County storage they did awesome. Thank you.
Tanner F. on
Great Customer Service, easy to coordinate and use.
Dawn W. on
Very friendly
Tanner F. on
The staff, customer service and experience is top notch! Makes big moves or small projects much easier!!
TRAVIS E. on
Tried using mobile app to pick up the equipment before the store opened, but it didn't work. After repeatedly trying for about 30 minutes, the employee came out (before the store was even open) completed the check-in on the store computer and got me the keys.
Randall B. on
nothing - went well
ERIN H. on
First Rate.. The place to go!
TINA F. on
Nice employees too. Checked truck in quickly. Was on way back home in no time. Both locations nice.
Tanner F. on
Friendly, helpful and it is nice having a local option to take care of small moving needs.
JOHN S. on
Same treatment. Awesome in signing out and returning!
David K. on
Key was in the wrong box during after hours pickup.
james G. on
I was told I would have a 26 foot truck available and than got told I had to pick it up in Salem. When I went there to pick up a smaller truck on the next day the guy that was supposed to give me the 26 footer never even accepted responsibility or apologized. He was more interested in trying to show off to my wife than making things right. Second time I have tried to use the independence location and both times had problems with it. Will encourage others to go elsewhere.
Brett F. on
Everything was awesome. Quick, super friendly, great service.
RICH AND KRISTI K. on
Nathan was always helpful when we had any type of question. I’d definitely recommend this storage facility. It’s also affordable which is very hard to find.