Customer did not leave a comment.Marie H.
Customer Reviews for Polk County Storage
(U-Haul Neighborhood Dealer)
Independence, OR 97351
Services at this Location:
- Mon–Sun9 am–6 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Tim T.
Customer did not leave a comment.Kevin M.
Customer did not leave a comment.Johnny C.
Polk County Storage has always treated us right.Thomas P.
I question the maintenance on the motorcycle trailer I rented. From the moment I left the lot it felt like it was putting an unreasonable load on my tow vehicle. Although I was using a small, hybrid SUV, the trailer cut my mileage in half, from 42 mpg to 23 mpg for the 540 miles I towed it. I suspect dry or over-tight wheel bearings were the cause. Otherwise, an excellent experience.Alan M.
Customer did not leave a comment.Laurie R.
Customer did not leave a comment.Shane C.
Customer did not leave a comment.Dalton T.
Nothing transaction was easy and fast. Customer service was fantasticStephanie K.
We needed something a little taller but that was not available in the size that we needed.Janet C.
Customer did not leave a comment.Neal T.
Customer did not leave a comment.Mike R.
Drop off location was only 1/2 mile of my moving location. Great timing since they were going to dispatch this 26' just two days from now.Mark H.
Customer did not leave a comment.LEE B.
Customer did not leave a comment.Dawn O.
Customer did not leave a comment.LARRY E.
Although I placed my reservation through your website most information was missing that the local agent had to re-enter. Glenn BeierGlenn B.
Cab smells like cigarettes.thomas S.
Outstanding service. Very knowledgeable and helpful. We always use Polk County Storage - short notice or in advance, they have always been able to help us. Thank you Polk County Storage. Such great customer service.eric O.
This place is great. Always helpful and clean.SUSAN P. | Overall Experience
Customer did not leave a comment.Lisa A.
Great check in with a friendly but professional service agent was great. Very easy rental.George H.
This location was helpful when I contacted them about returning my rents after hours.Nathan J.
Customer did not leave a comment.Robert R.
Customer did not leave a comment.Judy C.
Jeannine and Jason were always there to help us.ROBERT F.
Customer did not leave a comment.Mike A.
The employee was amazing.Mark O.
Nothing. Very friendly explaining how it all works and how to do the return if after hourselaine P.
Customer did not leave a comment.Darian G.
Customer did not leave a comment.Milton D.
The dude that hooked up the motorcycle trailer to my van was very helpful, and chill.Ricky Jude B.
Customer did not leave a comment.ken F.
Customer did not leave a comment.PAUL F.
Convenient, affordable and a great staff that was friendly and helpful. What more could you ask for?Mike F. | Overall Experience
Customer did not leave a comment.Mike C.
Customer did not leave a comment.Milton D.
Great service!Milton D.
Customer did not leave a comment.SHERI T. | Overall Experience
Thank you so much for helping in our mov! Appreciate you humor and service.DEBRA B.
The truck needed to be washed outside. The steering is sloppy, to the extent I had difficulty keeping it within the lane a freeway speed, especially drifing with headwinds and sidewinds. I didn't think it was safe. The transmission doesn't shift properly when cold. Transitioning from 2nd to 3rd to fourth are delayed, such that the engine revs 500 to 1,000 rpms more than necessary. This truck needed significant repairs and maintenance or needed to be replaced.Thomas P.
The process of renting the truck was super simple and everyone at Polk County Storage was very friendly and wonderful to work with, highly recommend them for U-haul rental.Joy F.
Great costumer serviceJorge B.
Customer did not leave a comment.William W.
Customer did not leave a comment.STEVEN M.
A great experience, will rent from this location again!Cy H.
The folks that run Polk Storage where the Uhauls are rented are just awesome folks.Sherry W.
Nothing, my experience was great. The two people that worked with me were so kind and made sure I was clear about everything. Awesome staff!Stephanie K.
Customer did not leave a comment.Kevin M.
very nice place everyone was extremly helpfulgavin R.
I have talked with a lot of businesses during the process of making this initial move - moving companies, storage facilities, etc. Polk County Storage was friendly, patient, responsive and thorough in their explanations. They understood this was a stressful time for us making a cross country move from Oregon to Florida. They made this part of the logistics very smooth.Jack C.
I thought your franchise owner was very professionalJames W.
Customer did not leave a comment.Deb F.
The gentlemen at this location is fantastic! Very polite and professional.Ashley R.
Customer did not leave a comment.Eric W.
Staff has been there a long time and has always been respectful and helpful.John B.
Customer did not leave a comment.TERRY B.
Customer did not leave a comment.Audrey S. | Overall Experience
Customer did not leave a comment.David D.
Customer did not leave a comment.Hunter B.
Customer did not leave a comment.Carroll M.
Customer did not leave a comment.Greg B.
Same problems as pickup. I needed drop off in my city and this sent me 20 mins away on a very windy highway that was very hard to navigate in a uhaul. It was closed at drop off, so I have no opinions on staff. I would appreciate if uhaul stopped changing drop off locations after rentals are done. Having the drop off change was again super difficult.Avery L.
Customer did not leave a comment.Mandy W.
Awesome place with awesome people!Kimberly D.
Thank you for maintaining a clean and safe facility! The staff is always friendly and efficient.HANK AND CONNIE D. | Overall Experience
When I got a call from a rep the other day, letting me know that the pick up location did not have the size that I had chosen for the move. The Csr on the phone said a location that was farther away from the first location had one and he would add a additional 20 miles to the trip due to this issue. It was until a while after I dropped off the van, that we found out that a additional charge for mileage was charged to the card we used for payment. I called the drop off location and was told that the extra miles was never put into the system and that I needed to call corporate offices to take care of that.Charles Q.
Customer did not leave a comment.KELSEY H. | Overall Experience
Customer did not leave a comment.Rebekah J. | Overall Experience
Customer did not leave a comment.Denzel H.
I think that your advertising is a scam! $19.95. (plus mileage fees). In the end, I paid $27.50 for gas plus $67.50 for the truck. A total of 95.00 for 3 hours of the truck's use and 39 miles. A rip off!Russ D.
Customer did not leave a comment.Damian H.
Customer did not leave a comment.Tina W.
Jason is always very pleasant to do business with, I recommend this location to everyone.Rachel W.
Customer did not leave a comment.Randall R.
You are our favorite storage facility.Sherry O. | Overall Experience
Customer did not leave a comment.robert H.
Did not appreciate having my reservation changed multiple times and the customer service was rude when asking for clarification on pick up location but the people at the pickup place were friendly. Overall would not recommend UHaul to othersOrion W.
Customer did not leave a comment.joanne R.
Customer did not leave a comment.CHARLES B.
This was not the location I chose. This was a location O was sent to after my original location was closed, when they weren't supposed to be. I had to drive out of my way to this location after driving for over an hour already.Isaac K.
Have the truck we ordered available! Don't send us to 3 different locations to find a subpar one. Not okSergio P.
Don't give me a quote and then double the price after I've returned it.Aiden B.
Customer did not leave a comment.Mahdy A.
Customer did not leave a comment.Michelle S. | Overall Experience
No improvement needed!Phillip H.
Customer did not leave a comment.Chad M.
Customer did not leave a comment.Patty N.
Nothing wrong with the site but your website for after hours returns is garbage. I spent an hour trying to return my trailer and when the web page failed I called in to an hour long hold time.....wtf.....I finally got through to a nice lady that helped me but come on.....an hour hold time because your website sucks. You have to get it togetherrobert R.
Will use this location again in the future!Kameron M.
Dropped off U-Haul after hours. Internet service was spotty, which delayed/complicated return process. Otherwise was ok.Ryan S.
Customer did not leave a comment.Catherine L.
I was over charged with zero explanationKeith S.
Customer did not leave a comment.Zachary S.
I was able to reserve equipment on the website that wasn't stocked at the location. This left me in a difficult situation. The woman at the uhaul office was as helpful as she could be, but since I had used the website there wasn't much she could do.Josh C.
Customer did not leave a comment.Kevin C.
Customer did not leave a comment.Kyle G.
Closed when I got there. But I easily found parking for the 26 foot truck. And the key drop was obvious.Carl H.
Nothing!! Everything was excellent!!Thomas M.
I have used Polk County Storage twice over the past eight years. The storage yard is secure and safe and kept clean and presentable. The office staff are AMAZING!! You can definitely tell the staff and owner care about their renters and property. Excellent people to deal with! Ten + stars!!Cynthia M. | Overall Experience
Customer did not leave a comment.Richard S.
Customer did not leave a comment.Melissa A.
Customer did not leave a comment.Melissa B.
I did return the equipment but was still charged for itCharlotte V.
Customer did not leave a comment.GLEN Z.
Customer did not leave a comment.Heather P.
Customer did not leave a comment.Tina K.
There was trash all along the alley next to the trucks.SHERYL T.
Customer did not leave a comment.Greg L.
The people here are very helpful, friendly and competent. We've used their facility for many years and the prices were reasonable and the units were great.ROSS B. | Overall Experience
Customer did not leave a comment.Nancy E. | Overall Experience
Polk County Storage is a great place, convenient, secure, and accommodating. We will use them again in the future if needed and highly recommend their services and location to friends and family.Esther L. | Overall Experience
this facility needs to be updated to accommodate larger RV'SDICK B. | Overall Experience
Customer did not leave a comment.Shirley H. | Overall Experience
Customer did not leave a comment.RONALD W. | Overall Experience
Customer did not leave a comment.JAMES I. | Overall Experience
Customer did not leave a comment.Linda C. | Overall Experience
It was a pleasure doing business with y’allKatryna H. | Overall Experience
Some items were damp or water damaged when I got them back, but the storage unit itself was a great deal for the price it was.Hannah R. | Overall Experience
Customer did not leave a comment.JOHN C. | Overall Experience
Great price and clean. The staff is helpful.Alexis C. | Overall Experience
Friendly and helpful staff, clean facility. I will recommend in the future. Thank you.JAMIE C. | Overall Experience
Great people, the only problem is, not having access to our storage unit, after hours, which was like 5 or 6 pm. Due to my husband's work hours, we could not go in, during the week days, had to move stuff in and out only on the weekends. But the people their, are awsome.Glenda A. | Overall Experience
We were only in our unit for a very brief time, but both members of the staff that we interacted with exceptionally friendly, personable and professional. The gal that showed us some units in person when we first visited, toured us around the property and delighted my daughter with an extra long golf cart ride! We would definitely return to rent a unit again!Cristi P. | Overall Experience
We had the best experience with this staff - they even rescued the driver’s side door from a giant wasp nest one summer! 10/10 in all areas!!MATT AND JENNIFER L. | Overall Experience
I wouldn't recommend because this facility did not contact me when they discovered there was a leek in my storage area (5-20.). That is why I is "no" to question 1.ANN S. | Overall Experience
very good place to keep your belongings and a very good staffTOM P. | Overall Experience
Nathan was always helpful when we had any type of question. I’d definitely recommend this storage facility. It’s also affordable which is very hard to find.RICH AND KRISTI K. | Overall Experience
Great service.Privacy R. | First Impressions
Nice management Efficient Wish details of move in had been more upfront when reserving the storage unit online such as having the 2nd month free and not the 1st free, etc.Privacy R. | First Impressions
The employees were very friendly and helpful. After a stressful day of moving, they made the transition very smooth. Great place and excellent pricing! I will highly recommend Polk Count Storage!Privacy R. | First Impressions
You will be on gravel and have a 2 rise to sidewalk and 4 rise at door, loose on hinges, would not close. I fixed. Operator upgraded when they didn`t have size I requested.Privacy R. | First Impressions
Good and able to drive up to storage unit easily.Privacy R. | First Impressions
The people who work there were extremely friendly and helpful. I was very happy with the entire transaction. Thank you!Privacy R. | First Impressions
Friendly staff, clean facility.Privacy R. | First Impressions
Polk County Storage has been very helpful. They also have great prices for their storage units. I have no worries about my things being safe there.Privacy R. | First Impressions
The people were courteous and helpful. The hours are only 8am to 6pm. They're open 7 days/week, which is good, but I work 6/week. I think 8 to 8 would be great hours.Privacy R. | First Impressions
Additional Services at this Location
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Trailers & Towing
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