Customer Reviews for Polk Express
(U-Haul Neighborhood Dealer)

157 reviews

1171 Entrance Rd   Leesville, LA 71446

(337) 239-2811

Location Hours

  • Mon-Fri: 8 am - 10 pm
  • Sat-Sun: 9 am - 10 pm

Services at this Location:

Contact Us

(337) 239-2811

1171 Entrance Rd
Leesville, LA 71446

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 10 pm
  • Sat-Sun: 9 am - 10 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Andre B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
4.0

Customer did not leave a comment.

JOSHUA W. 
Rating:
3.0

Customer did not leave a comment.

Matthew A. 
Rating:
1.0

The only option given to me was to drive a truck with a check engine light on. A new option is needed replace the truck and maintain the vehicles you have.

Damon H. 
Rating:
4.0

Customer did not leave a comment.

mehrdad K. 
Rating:
5.0

Customer did not leave a comment.

Jonathan H. 
Rating:
5.0

Customer did not leave a comment.

Tommy S. 
Rating:
5.0

N/a

Dareyun B. 
Rating:
5.0

Last minute break down having to rent a vehicle transport trailer was easily available. Pick up was a breeze and upon returning had to change our location drop off destination simply by calling. Very very please with prices as well. Thanks UHAUL

Cody A. 
Rating:
2.0

If a customer arrives at a uhaul location for pickup, and the agent hooks the trailer to your vehicle, YOU would expect the same Disconnect service at the drop off location. I think uhaul web/internet drop off requirements are a horrible idea. Especially for renters who can't lift and disconnect the trailer's. Or have internet connection. I had to pay 2 gentlemen 25.00 to disconnect the trailer and park it in a space. Unbelievable and unsatisfactory.

Eric F. 
Rating:
2.0

Never had to self check in a trailer during regular business hours. Kind of a pain.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Winford R. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Ashton C. 
Rating:
1.0

Ac and heat did not work, check engine light was on , check fuel cap light was on, wipers were inadequate, did not handle well at all.

Kate S. 
Rating:
1.0

Where I order the truck to pick up it wasn't there. Had to go to another location. Trucks shouldn't be rented out of gas station/ stores

Robert W. 
Rating:
1.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

Susan P. 
Rating:
5.0

Customer did not leave a comment.

nikhil P. 
Rating:
5.0

Customer did not leave a comment.

Harla L. 
Rating:
5.0

Customer did not leave a comment.

JONAS S. 
Rating:
4.0

Employees still in training. Main business is a convenience store with U-Haul secondary. Main person doing U-Haul hours are not 8 to 5 and she works 7 days a week. Staff was very friendly

jim C. 
Rating:
3.0

This was not the location I dropped my unit off at. I actually dropped it off at the Anacoco, Louisisana location. Not sure why the Leesville location is showing up unless the Anacoco location is a satellite location of the Leesville location.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

RONNIE F. 
Rating:
1.0

The guy did not hook up my trailer right! When I got to my destination I found out the trailer wasn't even connected! I could have been in a huge accident had it come off. I will never rent through uhaul again!

Starlynn A. 
Rating:
4.0

Customer did not leave a comment.

Warren S. 
Rating:
5.0

This guy is the bomb. If I could give him and his staff 10 stars, I wpuld. Seriously, keep on keepin on brother.

Adam S. 
Rating:
1.0

When put up no one was there to help I pull something in my back I am in a lot pain the plan I take it back with very very nice and help me

carla B. 
Rating:
3.0

Customer did not leave a comment.

Jacob W. 
Rating:
4.0

I had a confirmation number for a truck in Alexandria, LA but it fell through for some reason. Had to drive 75 miles one way to Ft Polk location to pick the truck up. Ft Polk location was wonderful.

Bickey Q. 
Rating:
5.0

Polite and courteous

TERRENCE C. 
Rating:
2.0

Took a long time to get a dolly

Greg B. 
Rating:
4.0

excellent customer service

LINUS T. 
Rating:
3.0

Customer did not leave a comment.

joe W. 
Rating:
3.0

Waited long time in convenience store while clerk waited on store/gasoline customers during which time she went back and forth to entering my information on application (I had pre-reserved this trailer!), print out was not legible - clerk had no knowledge of trailer use

Barth O. 
Rating:
4.0

None.

Karl S. 
Rating:
5.0

Customer did not leave a comment.

OWEN B. 
Rating:
4.0

Customer did not leave a comment.

artie M. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
3.0

Customer did not leave a comment.

bobby S. 
Rating:
5.0

Nick was badass. Thank you for all the help my friend.

THOMAS B. 
Rating:
3.0

Customer did not leave a comment.

Kimberly L. 
Rating:
3.0

Customer did not leave a comment.

tyler H. 
Rating:
5.0

Excellent service! Went the extra mile for you. Highly recommend using them. I would not hesitate to use them again. Thanks for the great experience!

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

ashraf A. 
Rating:
5.0

Customer did not leave a comment.

ashraf A. 
Rating:
3.0

Tell customers to check the straps every stop for gas. Car was unsecured on one side.

Domek F. 
Rating:
5.0

Very helpful and attentive

Karen C. 
Rating:
1.0

Seller was rude , and not informative , gave me a trashed truck on the inside , and lied about mileage on the truck and I ended up payin more than I was suppose to . I will never go back to that location ever again !!!!!!

KAMAR M. 
Rating:
5.0

Great customer service will be back!!!!!!

TIFFANI O. 
Rating:
4.0

Customer did not leave a comment.

freddy M. 
Rating:
4.0

Customer did not leave a comment.

hedie S. 
Rating:
5.0

Customer did not leave a comment.

teresa C. 
Rating:
5.0

Great service!

Allen B. 
Rating:
5.0

Truck needs alignment done bad before someone else drives it. To be safe

levi W. 
Rating:
2.0

The address on their website was wrong, called the number and that was evidently a non-working number! Employee did NOT help or even offer to help!!!

Michael M. 
Rating:
5.0

We experienced a blowout on the front driver's side. EverythIng that could possibly be done for us as seniors was done to make us comfortable & to meet our previous obligations. We were thankful to God we had good A/C & good radio signal while waiting to pass the time on a secondary road away from anywhere.

Casandra Y. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
3.0

Need more than one person working BC it takes a bit of time to get what you need, but otherwise it was fine.

MELODY J. 
Rating:
5.0

Great place to rent any moving trucks, vans and transportation trailers. Staff is very helpful and friendly. Overall 10 out of 10.

Nicholas W. 
Rating:
4.0

Customer did not leave a comment.

Shavar G. 
Rating:
5.0

In the uhaul I rented it REALLY needed an alignment. The breaks were jumpy and it's not comfortable for someone who is 6' tall. Thankfully it was only a local move. Driving approximately 5miles to each destination I was terrified while driving this vehicle. The location I rented it from was amazing and I go there everytime I need a uhaul. This uhaul just needed some Matenince.

MEGAN B. 
Rating:
2.0

Facility did not have a wrench. Web site didn't specify what size ball was needed. employee did not come out to take off trailer when I returned it I brought it back early and still got charged for 2 days. when the price could have been adjusted

Tasha L. 
Rating:
1.0

Trailer area was extremely difficult to navigate. Everything was so closely packed together. The trailer I used was dirty and parts (chain hookups) were completely unusable. On a good note... the attendant was very helpful. He helped hook everything up and walked me through the paperwork easily. But overall, the parking lot was too small, and the equipment was not very well maintained.

Jeremy M. 
Rating:
4.0

Make sure that the lights work before a customer purchase it.

Gina H. 
Rating:
3.0

Customer did not leave a comment.

JAY N. 
Rating:
3.0

Fewer interruptions for other customers.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

JOAN V. 
Rating:
4.0

It was to far away from where I needed to be

BELTON S. 
Rating:
3.0

Customer did not leave a comment.

ROBERT J. 
Rating:
2.0

I was told that I could return this trailer at another location. When I arrived there I was told no, I had to take it back to Leesville. Since I was late I was charged for another day. But when I rented the trailer the woman said I could drop it off at an alternate location. I'll never go back to that site again.

JOHN G. 
Rating:
1.0

Lights on trailer did not work. They then had my son to follow tem in the U-Haul truck too a shop to work on the lights. Took the shop over four hour to find and fixed the lights. Truck was not clean when my son picked it up and had to waite for them to clean it. Donot schedule anyone else to pick their truck up from this location.

JERRIE C. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY J. 
Rating:
3.0

Customer did not leave a comment.

TAIBA M. 
Rating:
1.0

I have rented u haul trailers many times, and have always had a good experience. This past rental was terrible. It took almost 45 minutes just to rent the trailer, on account the clerk kept walking to assist other customers in the middle of my transaction. The did not inspect the trailer prior to me renting it and it was filled with trash. The trailer was also backed up in a Corner with another trailer parked in front of it, which I had to move. Once I brought the trailer back, they tried to tell me it was late and was going to be charged a late fee. It was 24 hour rental and only used for approximately 6 hours. I had to point out the date and time multiple times before they agreed it wasn't late. Overall it was a poor experience, which is unfortunate because all of my previous experiences have good.

CHRISTOPHER C. 
Rating:
5.0

We called ahead of time because we got delayed a few minutes due to weather conditions and the guy receiving the returned trailer was understanding and very helpful:)

REBECA G. 
Rating:
1.0

We had to travel an extra 20 miles one way to pick up the truck when our reservation was for a location just 2 miles from us! It was an extra 40 miles we're getting g charged for! I will NEVER use Uhaul again!!#

JODY Q. 
Rating:
1.0

The guy at Polk Express was rude and trying to get more money out of us because he saw that my husband was in the military. He was disrespectful and tried to overcharge us, saying our truck was supposed to be delivered at 9am, when our reservation said 10:30am. He kept arguing with us and even AFTER I called customer service to confirm my time, he still gave us attitude and attempted to charge us extra. My husband and I will never drop off there again.

KEYANA C. 
Rating:
4.0

Reserved a 5x9 trailer via web site and it said it had motorcycle chick but the one I got did not. Not very good to haul a motor cycle. Fix the system there are 2 5x9 trailers one with and without

GREGORY C. 
Rating:
3.0

I wasnt told on the phone they did not accept checks. I also wasnt told there would be a deposit, i was only given the amount I would be charged fir the 24 hr period bb

Rhonda D. 
Rating:
1.0

Personnel were very unprofessional at this location. I had to wait in line to pick up my uhaul and if another customer entered the store they would stop my transaction to assist them. Something that should've taken 5 minutes turned into 45.

TONJA C. 
Rating:
4.0

It was clean from the outside but not clean and smells bad inside the cabin.and it works great.

NAWFAL H. 
Rating:
4.0

Nick does an excellent job and he's maintains the single best customer service experience I've ever had at a U-Haul location. He is, however, just one indivial doing easily three individuals' work.

CRAIG P. 
Rating:
3.0

Customer did not leave a comment.

WILLARD B. 
Rating:
2.0

Customer did not leave a comment.

DAMETRA T. 
Rating:
3.0

Customer did not leave a comment.

SHILAIN T. 
Rating:
4.0

Customer did not leave a comment.

DANIEL N. 
Rating:
2.0

I broken down with a flat tire which was a redcap tire and i set side the road for 2 hour before help came and the A C quit working in the truck i set in 90 degree heat on I 12 & 1 10 AC DIDN'T START BACK UP UNTIL I HIT FLA. I AM NOT SATISFIED WITH THE SERVICE AT ALL.

HARRIETTE Y. 
Rating:
1.0

I was issued a car dolly that was defective, the person that issued the dolly to me did not come to my vehicle to assist with the attachment nor did they even know the status of the equipment. I have rented car dollies before and the attendant came out to insure proper hook up and to brief me on the proper use of the equipment. This did not happen on this particular occasion and the dolly I was issued had a ramp (on the passenger side) that had no stop on it, so when the front wheel drive vehicle I attempted to load on it pulled the ramp out and fell off the dolly, causing damage to the vehicle. Now I am attempting to file a claim with U-Haul to get the damage repaired. I was offered the insurance however the full coverage was not explained to me.

GILBERT M. 
Rating:
3.0

Customer did not leave a comment.

DUSTIN C. 
Rating:
5.0

Vehicle stopped on me. Oil level was extremely low, power steering went out. It was a very dangerous and difficult move utilizing that particular u haul truck. A definite traumatizing experience. Please perform more maintenance it's very important to protect the customer as well as the Equipment. A full refund is necessary do to extreme measures one had to endure.

JERMAINE S. 
Rating:
3.0

Customer did not leave a comment.

JOHNETTA A. 
Rating:
3.0

Customer did not leave a comment.

TRENTON N. 
Rating:
5.0

I have moved cross country 5 times. I have moved a total of 15 times. This is the best experience I have ever had. I will recommend to anyone that will be moving to go to the polk express branch of uhaul!

Deedra M. 
Rating:
1.0

Truck was not maintained properly, I got a flat tire en route to my destination. The transmission would not catch all the time. No one inspected my car for the tow dolly which resulted in me having to figure it out myself And the tire straps slipping off two times

JAKE C. 
Rating:
2.0

i paid for 5 days and I only used 3. Why can't you refund me for the days I'm not using it! I got charged for nothing! It's a rip off! Next time Pay for a day and keep it for a week! That sounds fair doesn't it! Re think your billing!!! Also it came back clean and I didn't get 20 dollars back.

JOSEPH M. 
Rating:
1.0

He complained it was dirty when i returned cleaner the when I got it. He also gave me a damaged uhaul and said I damaged. I have picture proofs.

CODY C. 
Rating:
3.0

The only problem I had was the dolly had a tail light out.

JOSHUA R. 
Rating:
5.0

Customer did not leave a comment.

JORDAN D. 
No reviews have been submitted for this location.

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