Customer Reviews for Ponderosa Market

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ponderosa Market

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Britney D. on

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Customer did not leave a comment.

Dennis S. on

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I made a reservation to pick up at a location 40 miles away from my needed location because of no available equipment in Merced. When I got to the location they had closed before their posted hours said they normally close. I called the number for help and some outstanding lady, (she said she was in Phoenix), pulled a miracle out of thin air and found a trailer I could get to before they would also be closed. She deserves a pat on the back. She went way above and beyond normal customer service to help me out. My only complaint is that after driving all over heck for a couple of hours, wasting half a tank of gas and hauling the thing back to Merced I was charged about $80 more than the Merced to Tucson price because, I assume, the trip was now 100 miles longer. I got no benefit from that 100 miles. The trailer was empty that part of the trip. etc. & etc. If you can make an adjustment on the price I would be grateful. If you'd prefer, just give the nice lady in your Phoenix office a little bonus and we'll call it square.

Hannah C. on

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Russell W. on

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I can see I’m not going to get an opportunity to rate the U Haul online reservation process. Calling the location you want to pick it up at, the preferred pick up location, and not being blatant about THIS location is truly only a PREFERRED location is deceptive practice. It should be spelled out in big bold text, we do not guarantee this location for pick up. What a pain to learn in less than 24 hours that you must drive close to an hour to pick up the trailer you reserved. Be blatant! Be clear!

Robert R. on

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George H. on

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Frank B. on

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Great easy drop off. The staff was quick and efficient. Nuff said.

CYNTHIA G. on

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David B. on

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Not a thing. The on line check in and pre-payment option worked well, as the pick up location was a small country store and the clerk was by herself and busy. It helped us both out.

ruth Y. on

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Thomas H. on

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We notified the staff about the bare wires that we found when we unloaded the truck. The placed a non-op on the trailer until it could be repaired.

Wyatt A. on

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Personnel were extremely helpful despite issues with the U-Haul system to conform the reservation. Very accommodating and helpful.

POLLY M. on

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The location is in a small market where the person assisting us, had to stop and check out grocery customers. It would have been nice to have a working printer as the receipt was emailed to us in an area where cellular reception is spotty at best.

Jeff M. on

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A very quick and easy drop off.

Daniel H. on

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Need at least 2 customer service people instead of one.

Dana W. on

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Stephani P. on

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Christina T. on

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Terry Lee C. on

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The service was very good. The trailer I rented was perfect for my Ranger pickup and I will be renting it again as needs arise.

JAMES M. on

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Just keep up the maintenance and good work, trailer towed beautifully, great experience.

Judson G. on

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The people at the Ponderosa Market pick up point were wonderful, helpful, courteous. Great place!!

Chris V. on

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Everything went smoothly.

Mary Kay G. on

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Excellent customer service, fast and efficient. U-haul computer is the only reason it did not get an excellent.

DAVID D. on

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Customer did not leave a comment.

LYNN F. on

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