Customer Reviews for Pony Express

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pony Express

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Becky J. on

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Was told for us to put our trailer over there with the rest of them. Asked if someone would assist and was told no. I'm glad I had my husband to help otherwise I'd have to unhook the trailer alone.

Sandra E. on

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They made me take the trailer off the van and i'm very fragile they didn't ask to see if I had health problems(fyi)I have heart problems, and they didn't have my deposit ready I had to come another day to collect my deposit so no I was not happy

Jessica C. on

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This location was slightly better than the pick up location as it was an actual functioning business. However, the store clerk said he was also having internet problems and again, I was told I would need to unload my car from the dolly by myself because he did not have the time to help me with any of the equipment. Although I am obviously capable of such task, I feel that it was just poor customer service coming from men at both locations to expect a woman to load and unload a vehicle from a car dolly without any assistance.

James W. on

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I reserved a appliance dolly and 4 dozen pads. When I arrived there was no dolly and they only had 3 dozen pads but charged me for 4 dozen. And the pads weren't folded neatly.

Chuck C. on

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Spent two hours on phone trying to rebook the trailer and truck after we had confirmation that they were there.

james david j. on

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Customer did not leave a comment.

tomes t. on

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. on

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Great service. Highly recommend.

joseph m. on

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Truck was swept out, but stank real bad. Biggest problem was that the cargo area was infested with roaches and I have pictures to back it up. Luckily I got the truck on Wednesday evening where I could put some bug bombs to treat it overnight. there was only one truck there , so I did not have the option to call and try to get another. everything else was ok on the truck. when I did mention the roaches to the manager when I dropped it off, he said that he did not have any control on that. When I opened the cargo doors at my house to see how I might plan to load the truck, was when I found the roaches running around inside. VERY DISAPPOINTED would be putting it lightly on how I felt when seeing all the roaches as we sure did not need that problem at my new house. contact me via my information when I rented the truck if you need more info.

rokaria e. on

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None i can think of at the moment!! I had a geeat experience. Thank you u-haul

Daniel G. on

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Customer did not leave a comment.

Paul V. on

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Ordered 2 dozen blankets when I ordered the truck but there were none there.

Joyce G. on

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Allow for a 24 hour rental on local moving

Troy M. on

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Donese S. on

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Brandon S. on

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The employee dint know how to return the equipment and ask me if I knew how to do it for her.

Clifford L. on

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David M. on

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Harlan M. on

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Did not have everything that I needed. Did not have furniture dolly or blankets.

Denise M. on

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MICHAEL B. on

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don c. on

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Anjanette G. on

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Raymond B. on

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DAVID S. on

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Helen F. on

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I had a printed out confirmed reservation for a 26' truck in my hand. When I tried to check in on the app it had my reservation but said I didn't have a truck reserved to it and wouldn't let me go any further. It told us to call the number for the manager. We did 3 times and left messages with no reply. I chatted with a customer service person and she told me the same thing that no truck was reserved. I went in to use the restroom and the man had come in (not called us back!) and ask if I was the lady waiting on the Uhaul. Then he set us up an hour later getting out. Then when we got in the truck it said the water was low and we had to go back and put water in it so we could use the truck. Very disappointed. We were suppose to get started at 8:00 a.m. and didn't leave from there until almost 10:30 a.m.

Thomas K. on

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John T. on

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Very helpful with directions and equipment rental.

Larry S. on

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Troy B. on

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The person in charge of this location was difficult from the beginning. He could not find my reservation and then was not very cooperative while filling out the paperwork. The car hauler had a strap that was so frayed I was worried it would break. When I asked about it he tried to switch it to another one he had which also had a damaged strap. The ratchet on the opposite side was so faulty I could not get it to work smooth enough to tighten the strap. I had little choice but to use my own straps I had brought as backup. The person running this place did not even bother to come out and verify hookup was done properly or be of service in any way. By the time I left I was thoroughly frustrated.

Christian S. on

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One guy was helpful when the trailer got stuck on the hitch. He struggled getting it off as well. The people at the counter mocked me for even checking in or asking for help. I would recommend dropping off at a place focused on uhaul rather than a gas station. They had also called the cops on a homeless man that wasn’t harming anyone. Kinda rude.

Robert W. on

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Customer did not leave a comment.

Troy J. on

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Website hours not accurate.

virgie r. on

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If weather condition is bad, allow at least two additional hours ( at same day rate) on to time equipment is to be returned. No additional charge.

charles j. on

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You need to find someone else in Marshall. Will never use again. Had to hookup the trailer myself. When I returned it had to unhook and then was told that I needed to bring the furniture pads inside. I told him they were in the trailer and left.

Adam T. on

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Customer did not leave a comment.

WILLIAM R. on

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Every things good

Dennis S. on

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put tires on with tread. 3 out of 4 tires were bald. very stressful.

Patrick N. on

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Jared H. on

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Marian R. on

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virgie r. on

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No comment.

Ralph F. on

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The trailer could have been washed on the outside. It was filthy.