Customer Reviews for Pop Mart
(U-Haul Neighborhood Dealer)

499 reviews

415 Spring Branch Rd   Dunn, NC 28334
(Pope Rd/ Exit 72 Off I-95)

(910) 892-2508

Location Hours

  • Mon-Sat: 8 am - 8 pm
  • Sun: 10 am - 6 pm

Services at this Location:

Contact Us

(910) 892-2508

415 Spring Branch Rd
Dunn, NC 28334
(Pope Rd/ Exit 72 Off I-95)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 8 pm
  • Sun: 10 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JOSE A. 
Rating:
5.0

Customer did not leave a comment.

Alex S. 
Rating:
5.0

The owner was very informative and helpful.

KIMBERLEY G. 
Rating:
4.0

Customer did not leave a comment.

Ryan G. 
Rating:
5.0

Customer did not leave a comment.

Shauna H. 
Rating:
4.0

The gentleman was very nice and helpful

PAT B. 
Rating:
5.0

Nothing

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

JACKIE B. 
Rating:
5.0

Customer did not leave a comment.

marty R. 
Rating:
5.0

Customer did not leave a comment.

Tom F. 
Rating:
4.0

Customer did not leave a comment.

Jim S. 
Rating:
3.0

I feel though I was over charged!

Merritt F. 
Rating:
1.0

U-Haul rips people off they completely rape me and stole over $2,000 from me. I didn't even need the boxtruck for moving. I was stuck out in the middle of nowhere with my autistic three year old son when my car broke down and it was the only truck I could rent to get home. I will never ever, ever, ever recommend U-Haul to anybody I know. The people that offered me U-Haul were nice but other than that worst experience of my entire life and when I actually do move I will not be using your company ever.

Kathleen S. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
4.0

Customer did not leave a comment.

DONALD J. 
Rating:
5.0

na

Michael Z. 
Rating:
3.0

Some trash was left by the previous user that I never saw and when dropping it off the attendant gave me grief over. You underestimated the mileage which it would take to get me from pickup to drop off as I took the most direct route. You also lied about the gas gauge because it was on 3/4 tank when I picked up. The tires were not inflated properly so the truck drifted some. I would like a refund if the overage you charged me.

BRIAN W. 
Rating:
5.0

You are excellent already!

David D. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH M. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
3.0

Customer did not leave a comment.

Evelyn W. 
Rating:
5.0

Customer did not leave a comment.

Emanuel B. 
Rating:
2.0

Did not receive any paper work. I had to hook up trailer myself. No receipt. Over charged.

Donna G. 
Rating:
5.0

Customer did not leave a comment.

Mike W. 
Rating:
5.0

Customer did not leave a comment.

Delano B. 
Rating:
5.0

Very convenient, really nice people

MICHAEL M. 
Rating:
5.0

Pop Mart is the BEST. Mr. Patel (Pop) is great to work with and always helpful. I am a long time local to Dunn that has used this location at least 6 times in 2020 and 1 time in 2021 so far to move my son back to his university for the spring semester....no issues at all.

Eli M. 
Rating:
5.0

Quick and easy pick up and drop off. Owner was very pleasant and helped with a smooth transaction thanks!

Nicholas S. 
Rating:
3.0

Customer did not leave a comment.

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

LAQUITA B. 
Rating:
5.0

Customer did not leave a comment.

Ruth E. 
Rating:
5.0

Everything was great. The Pop Mart attendant was friendly and very helpful!

Ken W. 
Rating:
5.0

Very nice representative at this location!

Wade W. 
Rating:
5.0

U-Haul met my expectation.

John M. 
Rating:
5.0

Customer did not leave a comment.

Randall M. 
Rating:
5.0

Customer did not leave a comment.

KELLY C. 
Rating:
5.0

I was very pleased. I really like the ability to use the app for the transaction and was extra pleased when the Pop Mart manager walked out just to say hello.

David L. 
Rating:
1.0

Customer did not leave a comment.

ZEDENEK B. 
Rating:
3.0

Trailer was dirty, attendant was pleasant. Website did not work properly but that's on uhaul, not this location. Trailer was not what we requested online, but we were able to make it work. Would use this location again and recommend.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Quick return once I got there. Nice people. PSA:DO NOT USE APPLE MAPS. USE GOOGLE INSTEAD. APPLE Maps will send you 10 miles in the middle of nowhere. Apple will use 415 N Spring Branch Rd NOT IN DUNN. The actual address is 415 Spring Branch Rd in Dunn. The actual location is just off I95 in Dunn. The manager at the location says this happens a lot.

Paul H. 
Rating:
5.0

Pops was great to work with, very helpful.

Walton W. 
Rating:
4.0

Very nice guy to work with

Kyle E. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Steve R. 
Rating:
5.0

Pop was great to work with, as usual!! Thank you!!!

david G. 
Rating:
5.0

Nothing just let them know pops will take care of you 💯

Bruce M. 
Rating:
5.0

Very friendly staff and professional. I will return for my uhaul needs

JUSTICE G. 
Rating:
3.0

barley spoke englis

Rayna F. 
Rating:
4.0

Frequently use Pop Mart as a pickup and drop off location. Excellent owner and friendly service.

Bryan L. 
Rating:
3.0

Customer did not leave a comment.

SHERRY S. 
Rating:
3.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Very fast return hassle free!

Russ M. 
Rating:
4.0

Customer did not leave a comment.

Roobina D. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
4.0

Lessen the number of questions!

JAMES J. 
Rating:
4.0

Customer did not leave a comment.

Temia W. 
Rating:
5.0

Customer did not leave a comment.

OTIS B. 
Rating:
3.0

Clean out the mud on floorboards. Repair the leak in the trailer so items don't get wet. Gas it up

CELINA G. 
Rating:
5.0

Customer did not leave a comment.

NATHAN R. 
Rating:
5.0

Pop Mart is the best and the owner is very easy to work with and helpful with the rentals and extras if needed. Able to gas up upon return if doing local rental or turning in one way rental. Gas prices are reasonable and easy access to pumps. Highly recommend.

Eli M. 
Rating:
5.0

Customer did not leave a comment.

Curtis B. 
Rating:
5.0

Excellent customer service

Teresa C. 
Rating:
4.0

Customer did not leave a comment.

VINCENT W. 
Rating:
5.0

Although the location was a little off the main street area; the store owner was very friendly and helpful. Both check-in and check-out were quick. I would recommend this location for future rentals.

Jeffery R. 
Rating:
3.0

The U haul truck I rented needed work, It did not drive well at all

Jessica N. 
Rating:
5.0

Customer did not leave a comment.

Alison B. 
Rating:
4.0

The strap on the passenger side was broken. Didnt realize it until the car was on the trailer and thank god I had a strap in my truck or I would no have been able to strap the car down. Other than that amazing !

Joshua V. 
Rating:
5.0

Great

Stacey C. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Jacklyn P. 
Rating:
5.0

Customer did not leave a comment.

Debra W. 
Rating:
5.0

I appreciated your Service. Thank You. Lenora

Lenora B. 
Rating:
5.0

Customer did not leave a comment.

Jeannie B. 
Rating:
2.0

When we got in the truck we told the guy that it sounded like it was going to break down. He told us no, it was fine and to take it. If it breaks down to call Uhaul they will take care of it. Then when we opened the back to load our stuff in, we had to sweep it out clean it. This guy also never told us that we would have to pay a fee for turning it in after hours.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

April J. 
Rating:
5.0

Mr. Patel was very kind, courteous and accommodating in his service. I am confident that you too will have a wonderful and positive experience.

Marlene A. 
Rating:
2.0

Customer did not leave a comment.

Tateisha P. 
Rating:
2.0

He was on the phone for a long time before he recognized me for returning the trailer. It was difficult to find a place to park the trailer as well.

Wesley J. 
Rating:
5.0

Customer did not leave a comment.

Beverly S. 
Rating:
5.0

Great folks at Pop Mart. He was very nice and easy to work with.

Rex M. 
Rating:
4.0

All is good

Virginia B. 
Rating:
4.0

Because of a detour we ended up going over our allowed miles by 2.8 miles and was charged, but we left almost a quarter of a tank of gas more than when we picked it up and was not allowed anything for that. I feel like one should have offset the other.

Retha H. 
Rating:
3.0

We were not thrilled that we called because we were a little late getting the truck back and they charged us for a whole extra day. Also we had to wait for 25 minutes when we went to pick the truck up because it was late being returnedwhat should have gotten us extra time because the truck wasn't available at 9 a.m. like it was supposed to be. But we got penalized by paying a whole extra day. It would be nice if Uhaul explained when you're using the truck for local and you need more than one day that you try that up front or pay that up front because it's cheaper than adding on days.

Kris K. 
Rating:
5.0

Great Location, Excellent Service!

Kevin L. 
Rating:
5.0

Used this location for drop off / return on multiple occasions. Mr. Patel is very helpful and friendly. Easy in and out, has availability of gas if needed and clean facility. Excellent representative for U-Haul. Would highly recommend.

Eli M. 
Rating:
4.0

very good experience. "Pops" the owner will treat you right.

Brian S. 
Rating:
5.0

Excellent service loved it

Samantha H. 
Rating:
4.0

Customer did not leave a comment.

anthony M. 
Rating:
5.0

Customer did not leave a comment.

Leslie S. 
Rating:
5.0

Customer did not leave a comment.

Rodney H. 
Rating:
4.0

The only suggestion I would have is the u haul company should replace tires more often. Our trailer tires were almost bald. Also a tongue jack would be very helpful especially when you disconnect alone.

Edmund H. 
Rating:
3.0

This location asked that we hook up our own trailer. It was a heavy 6x12 and we were two ladies. We knew what we were doing, but it wasn't easy. We towed this trailer ~1000 miles. Upon arrival we noticed the front two tires were bald and the blinkers stopped working along the way. Check your own equip. They sure hadn't.

Rebecca C. 
Rating:
5.0

Thank you Mr. Patel.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Martha G. 
Rating:
3.0

Ok

Wes P. 
Rating:
5.0

Customer did not leave a comment.

Angela J. 
Rating:
5.0

Owner was very nice. Due to the size of the truck it took a lot more gas than we expected because the size we needed was not available. As a matter of fact there was no 15, 17 or 20 available in my area.

BreAnna B. 
Rating:
3.0

Truck was filthy and smelled horrible. Had not been swept out by previous renter. Drove horrible.

Krystal F. 
Rating:
5.0

Customer did not leave a comment.

Angela J. 
No reviews have been submitted for this location.

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