Customer Reviews for Pops Fleet Services

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pops Fleet Services

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Alvin P. on

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Richard B. on

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Very happy with the service at this location.Friendly as well as efficient.Thank you.

Judith G. on

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Rob was very nice and easy to talk to. I would not hesitate to go back and see them when the need arises again to rent a truck.

Alvin P. on

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Tony I. on

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Very nice people

James M. on

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Paul B. on

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carlo C. on

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Joel D. on

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Kaidi F. on

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The text I received with the link to check in the truck after hours did not indicate what the check in process would involved and I unknowingly turned in the keys before clicking the link and discovering that I needed to be able to open and turn on the vehicle. I think the process would be smoother and better if the text included at least a note saying to click the link and complete the check in process before turning in the keys.

Roger G. on

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Menalik A. on

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Wonderful customer service! Will definitely be back to rent another truck from this location.

Gregory M. on

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The truck was parked elsewhere and I could not pick up using the app. Also the office opens at 9 am but they were not there until 9:30 delaying my move even further. Also the app can never locate me even though I changed my browser so it also made drop off a pain.

atta A. on

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Daniel S. on

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Fast n easy

Cynthia B. on

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My appointment was to pick up the vehicle at noon Monday 10/21.I arrived the door was locked. I went in side door. The person who does contracts was not there and not due back for a few minutes. He arrived saw that I have the vehicle and a furniture dolly reserved. I used the on line system to upload my license. The vehicle was very dirty with tree debris. we went out to look at the vehicle I asked about tank and he gave me a devise. I asked him how to use it and he realized it was not the key for the correct vehicle. I received another text message. He told me not to worry about it that he knew the condition of the vehicle and I could do it latter. There was a truck blocking my exit for the van and I was now late for my appointment to secure the elevator to move stuff. The clerk went back in and found the right key and gave it to me. I went out and the truck had moved. I thought the furniture dolly was in the vehicle. When I realized I did not have the furniture dolly, I called and asked if they could deliver it. He said no, it was my fault that I forgot it.I returned to pick it up. He gave me an appliance dolly. I was now over 30 minutes late for my elevator appointment. When I went to upload pictures of the vehicle, the link had expired. Upon return POP meet me. He was terrific. I will use them again now that I know I need to plan more time because I liked POP and the location is convenient.

Hector R. on

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RODRIGO G. on

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Rodrigo G. on

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JORDAN W. on

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One of the best UHaul experiences I've had. The gentleman who helped up throughout the process was extremely nice, well informed, and efficient. The place allowed for a key drop which came extremely in handy. 10/10 stars

samuel B. on

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LISSA B. on

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We forgot to check for the dolly ( equipment to assist in taking the load) and there was none in the truck. The truck we rented should have had one. Next time the company should ensure that all the equipments are in place.

Marianna G. on

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great service! in and out in a couple of minutes, no hassle. friendly staff. easy process.

Jean C. on

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William P. on

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Jonah M. on

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Pops fleet and service was very well maintained and very friendly. When I originally looked up the cost of a 15’ for 1 day. It was $113 and I clicked the “flexible?” button right beneath it. Changed my drop off location to North palm beach and changed my price to $88. I confirmed that pricing added 6 safety sheets, $14.00 insurance and environmental fee $5.00. The quote ended up being $118.00. When I received the paper work from Pops fleet, the rental charge changed to $109.00. I have a screenshot of the original quote I processed and put my information through, and a screenshot of the $88 “flexible?” pricing. Just wondering why/how the price increased by $21. Otherwise it was very simple and saved me a bunch on moving costs.

FOREST W. on

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Great owner! Easy rental.

Valerie D. on

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Suzanne M. on

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Valerie M. on

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Excellent service. More vehicles available for the weekends- 8' ft Pickup.

carmen B. on

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Our attendant was business like, super friendly, jovial and polite. Would definitely use or recommend this place. It’s the type of service you can’t help but appreciate.

Valerie M. on

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service is impeccable. Thanks for always being great.

Josef D. on

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Nothing, Ralph was very friendly and courteous. I had a great experience. You need more people like him. Thank you.

Erica B. on

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Very Good customer service, this was my first time renting a Uhaul, explanations were clear. No complaints.

Pops fleet servi I. on

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Rafael & Rob they're pleasant person

Gregory W. on

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michael D. on

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Great service and people

lydia S. on

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Gregory S. on

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Great personal great place

Joel G. on

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Excellent customer service! Many thanks!!!

Valerie M. on

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No improvement needed.

Daniel G. on

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Old beat up truck, 150K miles, expensive rental.

robert M. on

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The window crank was broken in addition to the radio left speaker was blown out

aldemar B. on

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Extremely rude, uncouth, low-education staff at customer support. Pops fleet service was fine. The woman whom contacted me (Irma) was a complete low brow, uncouth person whom called me to threaten with collections over a six dollar charge that was never made aware to me until this person called in.

THOMAS ROBERT B. on

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Thank you

victoria T. on

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Pops Fleet Services location is the best place to rent a uhaul or have a fleet serviced or maintained. This is the only location I use because the people and equipment are always the best! A family that makes you feel like family and always gets the job done, easy and stress free. Thank you for always being there to help me, it’s been more than a few times over 8 years and I look forward to many more. Highly recommend to everyone! Thanks again Pops Fleet Services. -Victoria :)

Irydes M. on

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Great experience, easy process with very nice people

ERIC L. on

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The people there were very kind and helpful.

Alecia H. on

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Very nice people... family people... I love honing there...

ANUJ M. on

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Very very friendly. I believe he was the owner, he helped me from beginning of the reservation till the drop off of the vehicle. Great person, good vehicle!

SHAHID K. on

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Andrea D. on

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The gentleman were fantastic. Very easy to deal with. I dont plan on moving anytime soon but, if I do I'll be going back to them.

ELIOT J. on

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Melissa M. on

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The representatives that we spoke with were very informative and personable. One thing though, The passenger seatbelt was hard to retract in case you want to have it checked. Overall great experience!

Valerie M. on

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James C. on

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victoria T. on

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I love this Uhaul location and the people who run it. They have the newest and cleanest trucks, vans, trailers and equipment. Everyone is friendly and very helpful. They make my moves so much easier and less stressful. I have used this location multiple times, it’s my favorite place to rent Uhauls. I will always highly recommend this location. Thank you :)

John P. on

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Great customer service!

Kevin G. on

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Rob was great!! Best location I have ever rented from....a hidden gem. Will recommend and use this location from now on. 10

john M. on

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Rafael I. on

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Rob and Ralph very nice people's very homie

Ovshay O. on

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Truck was filthy when I picked it up

Winsome C. on

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No suggestions right now. We were extremely happy with your service. See you again soon. Chong-You Family

Rajendra C. on

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Alvin P. on

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Awesome location and the staff is very helpful

Richard P. on

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nice guy

Cheryl F. on

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NICOLAS S. on

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Valerie M. on

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Marcelo C. on

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Outstanding customer service felt like dealing with an old friend

Melissa C. on

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This is our second year using this location for Bikeoctober Fest. The staff is sooo friendly and helpful. We wouldn’t go anywhere else for our rental needs!

Abigail S. on

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MARCO A. on

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Nice people!

RAMON M. on

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Rafael was very helpfull and sharp with his service

MICHAEL V. on

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I thought it was very expensive for the mileage. I thought it was a lot less than what I paid. Guess I misunderstood the price.

Sharma S R. on

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The truck was clean but it looks like it haven’t been rented in a while. It looked that it needed a little love. The app service was good until one point that i have to walk away from truck back to the office to get the key. Defeat a little the purpose of having to do everything in the app

pat A. on

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betty A. on

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This was a very great experience. I requested a truck nearer to my home but due to high demand there wasn't one available. I kept trying to get them to change it. However, there were still none available anywhere else. I would like to report that this location was worth the long trip. The staff was very courteous, knowledgeable and accommodating. I would use this location again and refer my family plus friends. Great job! B. Anglin

Julian P. on

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Rafael I. on

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Marie-Yves C. on

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KEVIN T. on

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Fernando P. on

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Carrie A. on

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Rob was a pleasure to deal, he made things quick and easy and there were no issues at all. Great experience and would highly recommend this company.

Edwin L. on

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Nothing. It was a smooth experience. Excellent service and will recommend to friends.

LOUIS R. on

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Dominic C. on

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michael O. on

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These guys are GREAT!! Within minutes of making my reservations for a trailer rental via UHaul.com these guys called me directly to confirm and make sure I had directions to their location. Friendly, courteous, convenient and professional location. And bonus, you can get your car's oil changed and tires rotated there as well. :) 5 Stars!

sarita P. on

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Michael B. on

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Rob was very helpful and friendly, would recommend to all my friends.

Richard N. on

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There was no key in the assigned box for my truck pick up. I had to wait for an employee of the participating location to arrive who went on to tell me the app is flawed. Seemed like he held the key inside or it was in another box. I lost an hours time picking up my rental in the process.

Andrey P. on

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I was charged incorrectly for mileage instead of 34 ml I was charge for 54 ml which resulted in overcharge $23.80. I rented to drive from Costco Davie that it's next door to Pops Fleet to Costco at Pembroke Pines. I took track at 4:45 pm, return next 4 hours. Odometer was malfunctioning , reading was wrong. This amount should be credited back. I'm going to rent at Home Depot for short time local driving , never again at U-Haul. Home Depot has bigger tracks now that are in great condition and there no overcharging.

PETER C. on

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The gentleman who checked me out was very unprofessional. He did not care what my actual address was and just put in whatever, saying that it was not really that important. Then, he did not even give me the opportunity to go and inspect the vehicle before signing off on the rental agreement (maybe because I had purchased the insurance protection plan). The whole experience was weird. The good thing is that I got moved what I needed to, thankfully.

Say S. on

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Excellent customer service

Keith W. on

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Megan G. on

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Ali J. on

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Robert Q. on

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Highly recommend!!! Very good business!!! Good People!!! Thank you for a wonderful experience!!!

Matthew W. on

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The manager was great! Very friendly and helpful

Michael S. on

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Customer did not leave a comment.