Customer did not leave a comment.Marcos A.
Customer Reviews for Pops Fleet Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My reservation wasn't working when I went to receive my key out of the lock box. The guy who runs the place didn't want to help me and he just told me to call the 1-800 number. I could tell over the phone that he wasn't comfortable with the whole process and I had a feeling something would go wrong. It took me an hour in the parking lot to finally get my truck.VINCENT D D.
Customer did not leave a comment.Phillip M.
Customer did not leave a comment.Gerardo A.
Excellent service! ThanksJAIRO V.
Me gusto mucho el servicio la atenciÃ³n en la oficina fue buena GraciasAlejandro P.
Everything was great. Pickup, Service, and Drop off were awesome. Thank youMarcos P.
Customer did not leave a comment.jovanie F.
The trailer was available at the reserved date and I was credited for the days not used since I brought it back early. Great location and communication with Pop's Fleet Service.Fernando S.
The check out equipment the worse. Not friendly use. Got there at the time I requested to pick up equipment and was unable to check out equipment through app. Waited for an hour until someone came to office to open. He checked me out and gave the equipment. App is a -100 useless. Location equipment excellent great people very helpful. Will recommend the location but not to check out via app.salvador Z.
Customer did not leave a comment.Mishele H.
Excellent service with a knowlable staffedward S.
The staff was amazing and fast with there service I would recommend to everyone to go here if they need a truck to rent.brian F.
Customer did not leave a comment.Alyssa K.
Great serviceMargaret W.
Customer did not leave a comment.Debora B.
Good servicePatricia C.
Good people to work withSTEVEN S.
I had a great experience at this location. The guys behind the counter were friendly and fun to talk with. The van I rented was in excellent shape and clean as could be. I was even given some advice on some interesting things to do this weekend like checking out the Orange Blossom Festival which my FiancÃ© and I are planning to do today. Thanks for the smooth transaction!David H.
Customer did not leave a comment.LAWRENCE B.
Pop leaves a little early.JOSEPH F.
Leave it the way it is.RICARDO D.
Very professional, the motorcycle was in great condition and made the movement of my MC easy.John F.
Customer did not leave a comment.Donald H.
The website needs to be more specific on how the flooring is designed. The site made it seems like it had a second floor but it was a unit on top of another. I wouldn't have rented at this location had that been the case. After I finally moved the items in, then I was granted a first floor unit on a different location but it became pointless after I had put everything inside. It was extremely difficult and very inconvenient to put large furniture in this space. Then after a few months when I'm ready to move my items, I was told that there is no proration for leaving a few days past the billing date. In others words I'm getting charged a whole month of a space that is now empty. The interesting part is that I had no issues with a public storage in CT. At this location there was second flooring and it was on the ground with wonderful a/c. It was two very different experiences.LEE S.
Customer did not leave a comment.Damen J.
Nothing The Manager & Equipment were GREATMICHAEL R.
Customer did not leave a comment.Norah A.
Customer did not leave a comment.JUSTIN Q.
Customer did not leave a comment.EMIL S.
Outstanding ServiceALVIN P.
Friendly staffALVARO A.
good service and they treat you like part of the familyRICARDO A.
Customer did not leave a comment.JAMES S.
Customer did not leave a comment.Lizbeth T.
Staff was helpful and understanding. Funny and kind. Will always go to this location for my U Haul needs.NICHOLAS L.
one of my better uhaul experiences and liked being able to drop the truck after hours at my convenience.Daniel F.
Reception and courtesyneal S.
Great rental , great customer service.Ronald N.
Customer did not leave a comment.GLADIMIR S.
Customer did not leave a comment.ROBERT E.
Customer did not leave a comment.Gustavo B.
Customer did not leave a comment.SERGIO D.
Staff was helpful and courteous.WILLIAM N.
Keep up the fast friendly service. Will use again and will recommend to others.COLM C.
This location has limited to no U-Haul accesaries. I had to go to multiple stores to get necessary items to use your trailer.WILLIAM F.
Customer did not leave a comment.YOAN H.
Customer did not leave a comment.ALI J.
Customer did not leave a comment.Jason D.
Rafael is really helpful, friendly and nice.German A A.
Excellent, friendly service. It was the only thing in my move that had no problem.Pamela L.
Customer did not leave a comment.PHILIP L.
Excellent serviceFRANCISCO L.
Customer did not leave a comment.Paul A.
Allow customers with extended rentals, to hold additional charges, so that it's not a big hit at d end.barry R.
Best uhaul location!!!! Great customer service,very clean truck and fast paperworkJEROME C.
You just want to get a truck and get charge the right amount. Didn't happen for me. Got charge extra $80 for no reason. Owner over charge me and now I have to dispute it. Charge me for a dolly I didn't use. Up charge insurance when the one I got was 14.99.Not honest personal or owner. I don't recommend. All you have to do is do the right thing and charge the correct price and not try to get over on people. Will be contacting uhaul for this matter. Absolutely ridiculous.Jeremiah L.
Customer did not leave a comment.RAPHAEL M.
The front guy was very nice and he help me to attach the trailer to my truckJOSE M.
I drove 20 miles the tank was 1/2 when I received, then when I return the truck I put 20 dollars. Next day I received the invoice and they charge $15 dollars for gas . This people are very dirty . Thy try to get your money in anyway posiblerene A.
Customer did not leave a comment.FALLAN C.
Great Customer ServicesTIFFANYE B.
Thank you so much for helping me two times I will be back again.cynthia B.
Been using Pops the last three years while my daughter attends Nova Southeastern University. The staff is great to work with, very helpful and accommodating. Keep doing what you are doing!Kevin W.
Friendly and efficient service,JOHN T.
Awesome service!JON S.
Customer did not leave a comment.COLLIN J.
Customer did not leave a comment.William H.
Worked w Ralph on my reservation and picking up my truck. He was awesome, made it as easy as possible and I will certainly call him again.JASON J.
Customer did not leave a comment.FABIO V.
Customer did not leave a comment.Indira O.
Customer did not leave a comment.Whitney H.
Customer did not leave a comment.TIFFANY P.
Thank you for everything you did for me. This team goes the extra mile daily.cynthia B.
The vehicles were not very organized. Besides that, the location was fine. We did have a very poor experience at another location where we were supposed to pick up a 24/7 cargo van, but the van was nowhere to be found. I was on the phone with someone (a guy named Tim, at least he was nice) for an hour while getting eaten alive by mosquitoes just for them to tell me that we had to find a ride to another uhaul location where we could get a vehicle. Ended up having to take an Uber over because I had come with my wife from the airport so we did not have a mode of transportation. Once we got to the second location things worked out. However, this whole fiasco cost us about two and a half hours extra on our trip leaving us to drive in the dark. Very displeased with how our experience went down. I wish uhaul would have let us know that the vehicle would not be available or at least accommodate with another option. Definitely not worth the hassle or the money.... Going with Penske next time.Brandon B.
Stay just as you are. Highly recommendKEFFRY R.
Customer did not leave a comment.Rashauna H.
Nothing customer service was amazing.!JACOB H.
Customer did not leave a comment.NATALIA G.
Customer did not leave a comment.RICARDO B.
No change is really goodSAJID H.
Pops was FANTASTIC. All was GREAT!!!KIMBERLY F.
Simple quick process for 2 hours - The gentleman that assisted me was courteous and answered all my questions (first timer renting and driving larger vehicle). It's a convenient location with 2 rentals. There aren't any late hours but it's sufficient for day/business short moves.JAYNE C.
Looking at my statement I wasn't please that I was charged an insurance fee when I have good auto insurance. If I had known I would not have rented here. What was a short trip cost me almost $100.00 with all the added feesTAJ MARIE G.
The Staff was helpful, professional, and overall great. The truck was just what we needed and when the vehicle I originally wanted was taken in for repair they gave me another for the same price. I was so grateful. Just so nice.Rosa P.
Customer did not leave a comment.CATHERINE W.
Customer did not leave a comment.ROBERT C.
Was a little nervous at first. But staff was very friendly and went out of the way to help us!NORMAN H.
Customer did not leave a comment.JOSE M.
Pops is the man! Love this place and this guy.BRIAN E.
They are amazing! As my experience was very frustrating due to the UHAUL system being down. My reservation was at 9am. When I arrived I was greeted by a younger man who stated such and apologized. Shortly after Ralph ( I believe) showed up and tried everything possible to include calling Traffic department and his field rep. Finally about 12:30 the system was particularly functioning. They offered me water, Cuban coffee and even offered his breakfast lol. Amazing service and incredible people!Michael K.
Sales agent/ manager very friendly, nice, great sense of humor.Mercedes S.
Nothing.. Service is excellent!JIMMY V.
Customer did not leave a comment.JORGE R.
Customer did not leave a comment.Ivan G.
The vendor was awesome, they were the best uhaul store I have ever used.Stuart B.
This is the best UHaul location ever! I have used this location many times and love it. The most helpful and kind employees with clean and reliable trucks every time. Highly recommend. I won't go anywhere else. Thank you Pops Fleet Services :)victoria T.
Customer did not leave a comment.JOHN B.
Best rental experienceSteven Z.
Customer did not leave a comment.jacob W.