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CHRISTOPHER G
Customer Reviews for Port Huron ACE HARDWARE
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Absolutely nothing, they were very polite, very professional, and very helpful and accommodate.
EDWARD DThe guy Rick(with glasses)who helped us on 12-05-24 was rude as soon as we got there. I wasn’t sure what name i put on the rental so i give my partners last name and he said he couldn’t find it so i give him my last name and he found it, he was starting to tell us “ well that wasn’t the name you give me at first” i told him seriously i just told you i didn’t remember but i have the confirmation number in my email. So rude. He told use the pick up had a full tank once we got the keys we check the pick up it only had half a tank and when i told him he said the pick up don’t ever come with a full tank but i should him the paper he give us that he marked it says it had a full tank and i had to show him a picture i took at the beginning. On top of all that the pick up had the passenger window open and there was snow inside. Which we had to clean because we had to go and give use the wrong dolly. Give us more attitude like if we were wrong. It’s like he just wanted us out of there. Oh and the whole time i was talking to him he keep looking at my Chest. I had a damn hoodie on so what was he looking at. Never going there again and that was my first time there! And last!
MARICELY TFast friendly service at the drop off.
DONALD FTire was missing the tree on the inside And I don't know when y'all started taking people's pictures but I'll never rent from y'all again. Go buy my own trailer y'all have no right
DYLAN TNo issues at all with return of equipment.
DANIEL HThe staff were so very friendly. Honestly one of the best uhaul locations I've ever used!
ROSE CNothing really. Everything went smoothly.
DAVID WBoth pickup and dropoff were the best ever.
David WSmile
WILLIAM VVote TRUMP 2024
JOSEPH SExcellent experience. Everyone that works there is just so helpful and nice. The store is huge. So clean and organized with lots of great gift ideas.
JENNY MWalk with them out and make sure the equipment works correctly.
ALICE AI was scheduled to return the truck to the Yeager location and when I did I was told I had to instead return it to the ace location. The problem is that the Yeager location is within walking distance of my house. The ace location is 1.8 miles from my house. This was an inconvenience to walk 1.8 miles as my plans had already been set. Had I known this upfront, I would have simply arranged to return the truck to the original clinton township location which would have been less expensive to book that way. Extremely disappointed as a loyal customer. No apologies from either the Yeager or ace location when I made them aware of the inconvenience imposed on me.
JEFFREY LCustomer service was wonderful! 💯
JACQUELINE MOver charged me from their quote when I asked them if this would be the final price.
DENNIS WHelped me unhook the trailer and accepted it without issue even though the pickup location didn’t do things correctly.
Nathan TVery nice facility to rent from very clean trucks they take care of them and answer any questions I have
GEORGE EIt’s so nice to have another U-Haul dealer in our area. The other location on Kraft Road is horrible to deal with. I don’t think they will be in business much longer. We were very pleased with the service we received from Ace Hardware and will highly recommend them to anyone in need of a U-Haul service. Thank you
kevin wI had a serious question regarding the truck rented, I called Ace Hardware, they asked me to hold and put the phone down. Never came back to the phone after 15 minutes, I hung up. I attempted multiple times to call back and got a busy signal from there after. I navigated around the challenge I had and made it work on my own.
RICHARDO KOverall, my first experience with this location was favorable and I would totally recommend them in spite of a couple of minor hiccups. This included what I'd say is an obvious weakness in the training of the young employee who was involved with hooking the trailer up to my vehicle, which could have potentially led to a serious situation had I not realized soon after leaving the location that something was not right with the trailer coupling. However, I'll accept some of the blame for being in too much of a rush to get on the road for what was going to be a long trip for me, and not performing my own final safety check of the rig before hitting the road, especially where the coupling is concerned. Lesson learned. But overall the equipment is well maintained and ready to go, the staff is very firendly and helpful, and my 800+ mile one-day "U-Haul Adventure", albeit a very long day for me, worked out as well as could be expected with no other delays or surprises. I'll definitely use them again for my future needs and would recommend them to anyone needing to rent a U-Haul truck or trailer.
Patrick PTrailer brake was not applied, trailer was not tightened to hitch.
John RNothing for this location but uhaul in general. I had the worse service from U-Haul customer service from 3 calls being made to being hung up on
TIFFENY RTrailer was available at my preferred location ( I confirmed) but I was redirected to this location. Don’t like being redirected 10 miles out of my way for no reason.
Eric RThe truck was nearly 20 years old with almost 170k miles. The 1962 Jeep Willy I learned to drive a stick on had a tighter steering column than this death trap.
Kenneth HThis location is great uhaul how ever not so much
Cody RTruck needed maintenance,but was clean and had a half tank of gas ,would of liked to be able to also rent a pick up truck but wasn't one available
Tina MWas charged for gas after I filled it to the line where it was when I got it. We only drove it for 14 miles. Somehow the level moved 1/8 to 3/4 after driving 3 miles to the location to drop it off. Was not happy, want a refund for the fuel i was charged.
Katie CGreat experience, great customer service on both ends.
Harry AVery accommodating when I decided on a smaller trailer.
SABRINA WVery friendly and quick
jeff vuck for two days and still needed another one and got no problem
Patricia WYou charged me a $25 cleaning fee for some string tied to the side of the bed that truck was the same condition of when I picked it
Michael bManager at this location went above and beyond and exceeded expectations!!! She stuck around and made sure that I was taken care of. She didn't want me stranded and helped me and my family get home. Highly highly recommend her, I'll drive over a hour to rent another uhaul from her!!!
david mGravel in the bed and one turn signal not working.
Nancy PHeddie was fantastic very professional.
Alex GThis location. ACE Hardware. We're wonderful people. Kind and helpful. I would highly recommend them. I would use them again for my moving needs. Heidi was great too. Every time I called she was very pleasant and helpful. Thanks again Ace Hardware/ U-Haul.
julie pI came in on a Sunday afternoon and Brandon was very helpful. He did a wonderful job for us.
bob kCheck in was exceptional. Great people. Thank You!
Timothy MGreat service!
Casey SThe truck spelled like complete cat piss in the cab and the back of the truck wasn’t cleaned out properly
Joseph SThe U-Haul representatives at both pickup and drop off locations exceeded all my expectations! They were extremely helpful with guiding me through the reservation process as well as the return process. 10/10 - no complaints whatsoever. Best U-Haul experience I’ve had.
JOSHUA SCheck in and out was very easy ,young lady who waited on me was professional and friedlt
kevin fTruck was dirty had hair in the back of it, workers were rude. I booked a 1-2 bedroom apartment uhaul as was given the smallest one, when mentioned to the employee I was told oh well there is nothing we can do everyone wants to move today.
Paige CWas charged for a dolly and never received one. Also filled the tank to specified amount and was still charged a fuel fee. Will not use this location again.
TeJay FVery helpful and courteous.
Michael F