Customer Reviews for Port Huron Self Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Port Huron Self Storage LLC

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CRAIG H. on

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ROBERT S. on

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Jenna is awesome, Yeager St U-Haul and storage is the only place I go for u hauls.

Alan B. on

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michelle e. on

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SHARON S. on

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THOMAS G. on

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We have rented vans from this location close to 10-15 Times over the last six months, spending somewhere between $1000-$1500 over that time. I have to say we have been extremely pleased every time we have had to use one, and found the owners/ employees to be be great folks to work with. We keep coming back because of the treatment we’ve received - keep up the good work! Sincerely, TJ Gaffney Streamline Historic Services.

Leon V. on

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Drop off went smoothly with friendly, excellent customer service.

David G. on

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FRED T. on

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very nice and helpful staff

Jonathon M. on

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The truck was very nice.. Was happy that they had a 26ft truck available. My only issue was that i initially thought we would need the truck for 2 day.. Was quoted 129 dollars. However i was able to get the move done in 1 day.. Returned the truck.. Called in the a.m. told the lady i was able to get done in one day instead and she said i would only get charged for one day instead of two.. However when the money came out of my account i was still charged for two days at the 129 dollar quote. Only drove truck 8 miles total and put more gas in it than it had when i picked it up.. Havent been able to reach anyone on the phone but plan on stopping in there monday morning to inquire as to why i was still charged for two days when i was told id only be charged for one day..

Ernie K. on

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Very great to work with, and very accommodating.

James M. on

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Staff was super friendly and helpful. They made the pick up experience great.

John Z. on

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Ernie K. on

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Scott Foglesong S. on

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Very nice people

KIMBERLY H. on

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I sent an email that has yet to be answered regarding my payment information.

Eugene L. on

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Jason G. on

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cynthia H. on

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They are trying to get more money out of us and have given zero reason. I feel they will rip off people, if you don’t watch your bill. Troy lovsvtion was fantastic. I’m sorry it ended on a bad note

Matthew H. on

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I typically don't take time out to address these questionnaires but I feel compelled to do so based upon my recent moving experience. I'd like to acknowledge Jenna Morse the District Manager at Lake Huron Self Storage. She was outstanding in every way and provided me with world class customer service. She intuitively gauged my stress levels as I was somewhat overloaded due to the moving experience in general. She eased me through the process and problem solved through several key areas, like truck size and duration of use. My move was a success solely because her expert input. She deserves to be acknowledged by your organization for her dedication and commitment toward helping others achieve their goals in the most efficient and stress-free way possible. I will happily recommend Lake Huron Self Storage to others based on my experience working with Jenna. Please communicate my feedback to her supervisor. Thank you for a successful move!

Kevin D. on

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Douglas C. on

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Kevin T. on

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Very friendly staff, had me in and out in a timely manner.

Timothy S. on

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Easy to use and friendly service.

Robert C. on

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Not happy with the hidden fees

Josie E. on

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Continue to offer great customer service. Thank you for all your help.

Troy R. on

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I dropped the keys in the after hour box.

shawn l. on

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DON'T LIE ABOUT PRICE

Suzannah F. on

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KRISTINA M. on

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Did not move in unit was rusted so I could no look inside to see if it was big enough, although the lady was amazing at finding me a new one.

John L. on

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Marcella S. on

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She was wonderful and there isn't anything they could improve upon as she is perfect. She was so helpful and just lovely!

Phillip S. on

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nothing everything was great

Jonathan B. on

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DIANE C. on

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MELISSA M. on

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Carole B. on

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This location customer service was more than excellent. I had a difficult moving situation and Stephanie made it so much easier with excellent knowledge of what she was doing and what I needed, with a professionally friendly demeanor. The website entry form needs improvement. I wanted to pick up the boxes from the store and it only had a shipping option.

James D. on

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No complaints. Very good service. To improve for next customer you would have to cut your prices, even though they were already reasonable.

William L. on

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Nothing at this time.

Peter V. on

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Marcia E. on

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Andrew C. on

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Marc G. on

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Excellent experience from start to finish,will definitely use again from the same site.Front desk help was outstanding and very nice. Thank You for a wonderful experience

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The girl working the office was fantastic!! She was so happy, friendly and helpful!!!! She informed me of everything before I left, has no questions at all about the whole transaction. She covered it all.

Jeffrey C. on

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Don't change anything. It was fast, friendly, and efficient.

Christina H. on

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Very friendly and knowledgeable staff at this location, reserved online and had exactly what we were quoted and at the correct price. I will use this location when I need to rent a moving truck, and only this location. I have had a bad experience with another location. This truck was rented out clean, with a full tank of gas, a moving dolly, and in good working order. Overall, a very good location to do business with.

Gary W. on

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Jerry B. on

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Easy pickup...Easy Drop off...Very helpful...Will not hesitate to use again...Thank you...

Spencer G. on

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Spencer J. on

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Eric C. on

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1 foot of snow in trailer i had to clean out. Tires on trailer were bald and unbalanced. Not very safe. Good customer service sub par equipment.

Mark V. on

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tires bald, headlights dysfunctional

Bruce M. on

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Joseph B. on

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BONNIE R. on

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The lady that helped me was very informative. She answered my questions clearly and truly calmed my fears about driving a UHaul truck. I WILL tell family and friends how positive my experience was. The customer service at the Port Huron, Mi. UHaul is terrific!

TIMOTHY M. on

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The service here is outstanding. Staff is always helpful and friendly. This is my favorite location for all of our U-Haul needs. Thank you!!

Antony G. on

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This location was very nice. Lady was friendly and helpful.

Andrew C. on

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Kadeidra W. on

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Tony H. on

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Having never pulled a trailer before the staff volunteered to double check the connection and make sure I was properly setup. I appreciate the extra effort and will select the same location again for my rental needs.

Kenneth S. on

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Kevin D. on

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Robert B. on

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Kenneth C. on

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Michael H. on

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Over the course of 3 days I was on the phone a Collective 2 hours + trying to straighten out scheduling, pick up time, and drop off location, which would change several times from what they told me on the phone, and what I received any either voicemail, a text, or an email contract. Then I was told you I was already taken care of and paid for it because I had already given them my credit card information over the phone, when I got there, it wasn't. Not only that but I was also charged more than they told me the total would be on the phone. I will probably never use Yeager Street U-Haul again.

Paul M. on

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During online check in the photo requirements were an issue because of the memory limitations on upload size

Dawn K. on

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the staff was very helpful. great experience.

kevin m. on

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I see no improvement needed. I was treated above and beyond my expectations. Very easy drop off procedure. Quick and friendly. I would highly recommend this location.

Philip L. on

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Very easy pick up and even easier drop off. Easy is good.

ROBERT S. on

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THE U HAUL ON YEAGER RD IN PORT HURON MICHIGAN IS THE BEST.THE OWNER ARE BEYOND AWESOME

William V. on

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William H. on

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Edwin Walter W. on

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THOMAS G. on

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Jordan P. on

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Something you should do for your self as a renter is take pics after u clean so they can’t say u didn’t and then you get your full deposit back..

Joseph J. on

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Andrew C. on

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My experience was excellent! They made it very simple and easy very pleased overall

Daniel H. on

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The manager of the store was very friendly and knowledgeable, I will recommend to friends

tabatha b. on

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andre y. on

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Kathleen Q. on

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How about not making the customer walk the length of a football field to get the truck!! You should have it pulled up to the office.

ROBERT B. on

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Brenda M. on

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I love using this location the Staff is always beyond friendly and so very helpful!!

TIMOTHY M. on

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My experience was above any expectations I could have had! Needs no improvement. Thank you and I look forward to my next uhaul rental

Robert A. on

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The website is very confusing and misleading. Although I entered all of the details about mileage correctly, the website quoted a final price of $35 and when I arrived at the location I was shocked to be quoted a price of $111. The friendly staff showed me a fee breakdown that made sense whereas the website calculated quote was clearly wrong or so unclear that what I perceived as the final quote online was not final.

Kenneth C. on

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Sales rep was very nice and did a great job explaining the equipment.

CYNTHIA L. on

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Would be helpful to have more appliance dollies available, utility dolly just isn't sufficient for large appliance. Over all, the rentral process was very quick and easy and drop off was quick as well.

John A. on

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Elizabeth R. on

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Bethany was extremely friendly, informative, helpful and professional!

Leslie J. on

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Chuck S. on

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We rented a trailer for $31.75 in which we paid with my debit card they also charged 158.73 for no reason which caused our checking account to be overdrawn so there was a overdraft fee very very unhappy

TREVOR G. on

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Ronda O. on

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Extremely helpful!! They made the process simple. I was in and out quickly. I would recommend them to anyone.

Mike K. on

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Excellent all around experience. Staff were friendly, knowledgeable and efficient. Equipment worked as needed. Would highly recommend.

Jamey W. on

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Easy to rent and paperwork smooth

BARB P. on

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Staff/Owners always friendly, helpful and accommodating.

Nancy S. on

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Tamara M. on

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Robert H. on

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Make rates more affordable. Spent 50 bucks for 1 hour and 12 miles.

Rob G. on

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CAROL S. on

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Start by not telling the customer u are giving them discount then charge full price to there credit card plus extra for fuel when we filled it caused checks not to clear and overdraft fee .opted for no safe move ins.was charged more than car ins .some one owes me a refund.

Brie M. on

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Move in went well and so far, so good.

byron h. on

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staff was friendly and very helpful.

Samantha S. on

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Very friendly and knowledgeable staff.

Aaron T. on

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Crappy parking lot/driveway

Rebecca R. on

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Great service.

Jeremy M. on

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When I got the unit, I may have needed it. when I found out about where I was moving to. I no longer needed the unit. Making the reservation for the unit was convenience, easy and quick.

kimberlee m. on

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forced to buy a $9.99 lock because Vanessa couldnt get the 6.99 lock to ring up right. Got to the unit it was locked, ad to call to get it opened $20 admin fee not told upfront

Jessica K. on

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Jenna was very helpful in helping me take care of things long distance. THank you!

callie o. on

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My unit was clean and has a working light on the ceiling. I have not been there at night yet, but I am sure it is well lit. I am very pleased so far, and the staff is very helpful and friendly.

Sarah G. on

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Super cold day and it had been a long few days moving over 900 miles and PH Self Storage was extremely welcoming and made the process easy and as painless as possible!

shelley c. on

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very friendly

shelley c. on

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They were very friendly an I would recommend them to anyone

Sabrina K. on

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Even though gated, it doesn`t appear to be a safe/protected area. Disappointed.