Customer Reviews for Port Huron Self Storage LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

It was really icy when I was there not their fault

Rating:

3.0

Make sure the equipment is clean inside before renting to a new person. Disappointed that they WOULDN'T give a military discount to a Veteran who has always gotten one because he said there was limited stock on hand and didn't have to give a discount because of that.

Rating:

3.0

Didn’t have the right dolly for me. Other than that, it was fine

Rating:

2.0

The parking where the return was to be done was way too close to the trucks and made it difficult to park straight safely.

Rating:

5.0

Great staff, very helpful.

Rating:

5.0

Thank you again gratiot and Hall Road crew..

Rating:

5.0

great people

Rating:

4.0

explain the drop off after hours ...

Rating:

5.0

There was an extra charge? The truck was turned in on time. I called 1 800 haul. A lady told me I was all set. WHY IS THERE AN EXTRA CHARGE?

Rating:

5.0

Could not have been easier!

Rating:

5.0

David and all the staff were extremely helpful, caring and very knowledgeable! Would totally recommend this location!

Rating:

5.0

Except in all categories. I will use this office again

Rating:

4.0

Didn’t give me a choice for the 15 dollar insurance fee. I tried using the Fort Gratiot location, had to do it by phone , too complicated for a 75 yr old man, gave up.

Rating:

5.0

Everything was perfect all the people that got me along for pick up and drop off fantastic workers.

Rating:

3.0

It took me hours to rent the vehicle had to call for help was on hold for 45 min. It put me way behind schedule causing me to be late for work in return I revieved a quarter point and lost our on some double pay for the hour.. your app. Is not people friendly

Rating:

5.0

The help I received from the incredibly nice woman at the front desk totally made my day better. She was very friendly and made the whole experience super easy . The equipment was in tip top shape and the overall experience was a 10 out of 10 and I will definitely be going to this location again for any rental needs.

Rating:

1.0

I rented a unit that had a dirt floor covered by plywood. I was unaware that people even made rental units that didn't have a cement floor to keep moisture out when I suggested that it was not appropriate for the items I was rented. I was told that I could get some pallets from them to put my furniture on. The poor quality of the unit should have been disclosed.

Rating:

1.0

Getting harassed by manager Jenna at 1am

Rating:

5.0

Not a thing agent was very polite and helpful truck was very clean

Rating:

5.0

I had an absolutely wonderful experience except I think it's kind of wrong i turn the truck back in 22 hours early and since it was 2 hours over after the original time I rented it they took an entire day of payment from us and I thought that was kind of messed up running it for 3 Days took it back early and still got charged for 3 days

Rating:

5.0

If anyone does need to rent one I recommend going to the on Yeager St. The people there are very helpful and understanding to your needs. Could not have asked for the more wonderful experience and excellent customer service.

Rating:

5.0

We are resting storage there too..again very small town, helpful, caring people… nice location…

Rating:

1.0

I’m never use the car trailer. I asked the help. She said you rent, you have to know how can use. She is not U-Haul worker. She is self storage worker. I signed the contract with her and paid her. Isn’t she U-Haul worker? When I tried loading my car. She had gone. The office closed. I tried three times to load my car no success. I driven over at last time.. Terrible experience! I don’t want to think about it.

Rating:

3.0

Some type of rodent got into my storage unit and chewed up a lot of my things. I had to throw a lot of stuff away because it was covered in animal droppings.

Rating:

1.0

I came to get my things on the 6th and they made me pay another moth and would not let me out of the facility untill I gave them cash that I did not have. My payment was dew on the 6th of every month and I exited out on the 6th , so why should I have to pay another month when I left on the 6th ??? I will never recommend this place to anyone not even an enemy

Rating:

5.0

Great location, and friendly staff. We have a strong feeling of safety and security for our travel trailer in storage and ourselves while at this facility. The manager, Jenna, is especially personable and caring and makes our storage experience most pleasurable.

Rating:

5.0

Jenna Morse goes above and beyond to be helpful and kind . She gets six stars . Thankyou for all you help over the years .

Rating:

3.0

Wonder why I couldn’t rent it from the uhaul 20 miles closer since they do have 15 ft trucks!

Rating:

4.0

The windows of the truck were not in working order, nor was the air conditioning. We got lucky that it was not a hot day.

Rating:

1.0

Charged me for cleaning fee and an extra day even though the location was closed when I returned it, so it made 0 difference. $40 extra for “three hours late” and I gave him extra gas which was worth $40 in that stupid truck. Greedy jerk

Rating:

5.0

The receptionist was amazing and I'd go back through them again if I had to very clean inside and out and helped with all I needed and more

Rating:

5.0

Had trouble with Mobile return. Other than that , great experience !

Rating:

4.0

The staff was extremely friendly, easy to get in and out of the location and conveniently located. I would use this location again and the truck was clean and well kept. Appreciated having gas in the tank that I didn't have to fill up right away.

Rating:

5.0

Very friendly, helpful and easy to work with. Access 24/7 with great prices! Very pleased!!

Rating:

1.0

Staff made false allegations towards our return by lying saying we damaged their fence. I had videos our return as we had delt with this elsewhere before. The hideo was sent to the area manager and she refunded us immediately as the video showed we left no damage. In addition to that we had purchased insurance for the trip regardless from uhaul. I am disappointed and situated that the staff behaved like this

Rating:

3.0

Just did not agree with the gas

Rating:

5.0

Stored items here for over 10 years. Always had easy secure access and never any issues. Reasonable rates and great service.

Rating:

4.0

Thank you to Jenna for her help setting up everything.

Rating:

5.0

Very unhappy with the online process and the customer service with this. The online would not work and when I called it was a half hour before they could help me. This is unacceptable when I am paying for a service. I have asked for a receipt twice and still have not received it also. So I get to sit on hold again for 20 minutes until someone can finally help me.

Rating:

5.0

Jenna was very helpful and responsive to my requests.

Rating:

1.0

No one was there to help me ,, on the pickup and return.. I think im owed 1 hours at 25$ per hour for doing the drop off as well!!

Rating:

5.0

Need much better communication among and between different agents representing U-Haul.

Rating:

5.0

Verify all tire pressures are where they are supposed to be. One tire was at at 19psi, fortunately I noticed before starting my journey.

Rating:

3.0

Ended up having bird crap all over my items. "You store at your own risk" okay well you didn't tell me you can't handle birds. Everything was fine past the bird crap al over my bed and items

Rating:

4.0

Mix up on order that was made on line. Need clearer instructions so no problem when picking up trunk

Rating:

4.0

I nvr seemed to be able to get into office as it was closed on several occasions I was there

Rating:

5.0

I ordered my uhaul online and reserved it for friday pickup and drop off on sunday morning. I reserved a 20 footer and was called and told that they only had a 26 footer and they would charge me the same price for the 20 upon pickup i was given the price of the 26 footer and a drop off time of saturday at 5. I was beyond irritated at that point because not only was i paying more than promised i was also now rushing my move. i dropped it off saturday at 540 pm and got charged a whole extra day and a late fee and it was basically the same price i had already paid once im not happy with the way you money grabbed from me and my family im not happy with the lack of communication in your company and im demanding a refund of this 'extra day' charge because last i checked a day is 24 hrs i had it for 40 minutes after i was supposed to drop it off and that would just be considered late.

Rating:

2.0

Drop off location was 30miles from my destination. And the web site is not user friendly

Rating:

5.0

Very polite, personable & accurate. The people there know their products from top to bottom. Easy location to find, safe, well lit & clean. I will use them again for future moves.

Rating:

3.0

I was billed an additional $78, and have not received an email as to why yet.

Rating:

5.0

The Facility is tucked away in a nice neighborhood just off the highway. The staff is more then happy to help whenever you have questions or forget your passcode :) I held a 10x15x10 for over two years without any issues from weather or critters. If I ever need a storage unit again I know where to go.

Rating:

5.0

When I showed up to coordinate with the front office I expected a slow process of filling out forms. To my surprise, the documents were all prepared to sign. Went over each page , filled in the highlighted areas and before I left the site I had an email show up with a copy of every page attached for my records. Fast accurate & friendly support. This is not my usual experience, this was substantially better, customer centric,

Rating:

4.0

Customer service was great, communication, etc. Like to see interior wiped down a little better. Steering wheel was sticky in places.

Rating:

5.0

Including a dolly to help unload

Rating:

4.0

Change the fuel indicator on the app to allow for in between quarters. I put the same amount of fuel in it as was in it before and got charged because I couldn’t go between quarters.

Rating:

5.0

Just keep doing what you're doing as you're doing a phenomenal job and thank you so much for your gracious understanding and help through this difficult move! 💜❤️💜

Rating:

3.0

Get rid of the no contact system. It took 30 minutes because of the U-Haul rules they had to follow. The staff was the best part though.

Rating:

3.0

Wrong dolly was in truck. Had to buy a new appliance dolly. Opted out of insurance. Was charges insurance anyway.

Rating:

5.0

Jenna was excellent

Rating:

5.0

Everything went well. Get customer service

Rating:

5.0

Jenna was very helpful, prompt on returning calls/emails, and friendly. The only complaint I have with the storage unit I rented is the roller garage door needs to be replaced. It was very old and hard to open and close, as it felt like it wanted to come off the track. Seems like someone could have pushed the bottom of the door in if they really wanted to get in my storage unit. I liked that there is a security gate/cameras and I could access my storage unit any time, so the rest of my experience with the rental was great, especially Jenna.

Rating:

5.0

They rip people off...My belongings was out on the 3rd but I had to pay until 30th. So now someone has to pay for a month I already paid for.. I wouldn't recommend my dog ...

Rating:

5.0

Thanks for giving us the chance to leave our boats safe while we camped the UP!

Rating:

5.0

I was auto pay so never late on payments, I accessed the unit very rarely and abided by every rule. I live next door to the business and i have dogs. The Manager of the unit brings her dogs to work with her and my dogs bark at her dogs. I was told once my dog wandered over to the unfenced area of the property (since then I put up a chain link fence) the Manager labeled my dog as viscous ( she is NOT ) for no other reason I was evicted by the Manager with no explanation so I can only assume the reason was personal. The Manager even went into my file and got my phone number to call me on a personal matter I never gave her my phone number to use as a personal contact number. She had it only because I was renting a unit. Yes the place is clean and well maintained but the Manager is power hungry. I have heard many stories of her power abuse but won't share because those were not my experience.

Rating:

5.0

I would never recommend this place to anyone. I was told to move out no exceptions no reason and on top of that Jenna put us on a do not rent list which is slander and is Illegal. This location is a joke and none of the employees are nice they're rude and don't ever get off their butts to help or manage anything. What this place did to us was completely unacceptable unprofessional.

Rating:

5.0

Never had a problem, highly recommended.

Rating:

5.0

It worked very well for the few months I needed it. I only accessed the facility a few times besides moving in and moving out, but it was always clean and secure. I loved working with Jenna in the Yeager Street office, she was always an absolutely pleasure and made me feel incredibly welcome.

Rating:

5.0

Last day of contract: November 4, 2021 I was notified on November 1st that I was no longer welcome and will not be allowed to rent a space there next year because I did not communicate with the office. When I paid invoice on October 4 they did request I notify them when I was removing boat for the season. On October 20th they called upset and spoke with my wife that I had removed my boat and didn’t notify them. I hadn’t removed it, I was out in the river with my boat fishing. I did remove the boat on Wednesday, October 27, and didn’t remember until Friday night that I needed to call. Believing the office was closed on the weekend, I was going to call on Monday. Before I made that call, they called me with the notification I was no longer welcome. My wife called back to try and understand what happened. She was informed that the contract entitles them to do that because i didn’t communicate with them and the space had been emptied for more than 8 days. My wife tried to correct that information that it was only 4 days, 2 of them the weekend and was told the call would be ended if she didn’t stop talking over the storage facility representative. I don’t know the name of the person making the telephone calls on October 20th and November 1st but the number is 810-385-7110. In a final attempt to try and understand what happened my wife called the location office 810-985-5300 to speak with Jenna, who set up the contract with me. The person who made the original calls answered the phone and said Jenna does not want to or have to talk to her and she hung up. I still don’t understand how or why I was treated this way and my wife spoken to so rudely. I was within my rental period. I paid my bill every month on time. I didn’t cause any trouble. What happened? By the way, there is not 24 hour access as advertised and printed on my uhaul order confirmation. I had to wait until 6 AM to get through the gate. Thank you. Fred Reiter

Rating:

5.0

I always trusted Yeager street facility I would recommend them to anyone very nice people thank you very much!!!

Rating:

5.0

Very nice and friendly people would definitely rent at this storage civility anytime

Rating:

5.0

A huge thank you to Jenna and the staff for wonderful service for over 2 years. Friendly, professional and knowledgeable about the services provided.

Rating:

5.0

The staff were always helpful and I never had an issue with anything. The property was well maintained and clean. Tha k you guys! Will come back for future business and recommend to others

Rating:

5.0

Very happy. Possibly will use you in the future. Ron

Rating:

5.0

I have always been pleased with UHaul Storage service and plan to return following our present trip.

Rating:

5.0

As always the service is unmatched and Ian very satisfied and will be back in the fall. Thank you

Rating:

5.0

Thank you for the help

Rating:

5.0

See you in October.

Rating:

5.0

Would like to thank Jenna @ the Port Huron office, she was very pleasant and helpful.

Rating:

5.0

staff was excellent. very friendly. i like that they don't charge an a non refundable admin. fee. NO admin. fee. Pricing is good. The storage unit was nice and clean.

Rating:

1.0

Made reservation online. Didn’t make it in time of my move in date due to work. Received an email the next day saying reservation complete head to office during office hours. Unit was given away

Rating:

3.0

We ended up going someplace else. Please refund my 6,95, thank-you

Rating:

5.0

Wonderful!

Rating:

5.0

I didn't get a storage unit .

Rating:

5.0

Excellent service. Very helpful!

Rating:

4.0

Very friendly and accomodating staff on duty.

Rating:

1.0

Can’t book in on line and do all your paper work before you rent your unit this is 2019 not 1920 and she was not very professional on the after lacking to her

Rating:

5.0

Super friendly and helpful. look forward to using them again.

Rating:

5.0

I have not seen the storage facility yet. Vanessa whom I spoke to was very helpful, knowledgeable and friendly. I will be leaving my car there while I take a trip. Just what I was looking for.

Rating:

5.0

Excellent Service :)

Rating:

5.0

Very pleased!

Rating:

5.0

great service

Rating:

5.0

I have always been treated kindly and considerately and have stored my RV there for a number of years.

Rating:

5.0

Friendly staff, always a smile om their face! Very clean and well maintained!

Rating:

5.0

Move-In Was Painless. Very through and polite. Would so far recommend to anyone. Great location.

Rating:

5.0

Very pleased with the unit, staff and location!

Rating:

5.0

Jenna and her employee (sorry I didn’t catch her name) were absolutely amazing and had so much compassion that I would definitely recommend this storage facility to my friends and family!

Rating:

5.0

Staff was very happy to explain the entire transaction. We have never used a storage facility before, so this was extremely helpful.

Rating:

3.0

Did not move in unit was rusted so I could no look inside to see if it was big enough, although the lady was amazing at finding me a new one.

Rating:

3.0

Move in went well and so far, so good.

Rating:

4.0

staff was friendly and very helpful.

Rating:

5.0

Very friendly and knowledgeable staff.

Rating:

2.0

Crappy parking lot/driveway

Rating:

5.0

Great service.

Rating:

5.0

When I got the unit, I may have needed it. when I found out about where I was moving to. I no longer needed the unit. Making the reservation for the unit was convenience, easy and quick.

Rating:

1.0

forced to buy a $9.99 lock because Vanessa couldnt get the 6.99 lock to ring up right. Got to the unit it was locked, ad to call to get it opened $20 admin fee not told upfront

Rating:

5.0

Jenna was very helpful in helping me take care of things long distance. THank you!

Rating:

5.0

My unit was clean and has a working light on the ceiling. I have not been there at night yet, but I am sure it is well lit. I am very pleased so far, and the staff is very helpful and friendly.

Rating:

5.0

They were very friendly an I would recommend them to anyone