Customer Reviews for Port Huron Self Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Port Huron Self Storage LLC

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Gary W. on

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Jerry B. on

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Easy pickup...Easy Drop off...Very helpful...Will not hesitate to use again...Thank you...

Spencer G. on

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Spencer J. on

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Eric C. on

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1 foot of snow in trailer i had to clean out. Tires on trailer were bald and unbalanced. Not very safe. Good customer service sub par equipment.

Mark V. on

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tires bald, headlights dysfunctional

Bruce M. on

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Joseph B. on

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BONNIE R. on

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The lady that helped me was very informative. She answered my questions clearly and truly calmed my fears about driving a UHaul truck. I WILL tell family and friends how positive my experience was. The customer service at the Port Huron, Mi. UHaul is terrific!

TIMOTHY M. on

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The service here is outstanding. Staff is always helpful and friendly. This is my favorite location for all of our U-Haul needs. Thank you!!

Antony G. on

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This location was very nice. Lady was friendly and helpful.

Andrew C. on

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Kadeidra W. on

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Tony H. on

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Having never pulled a trailer before the staff volunteered to double check the connection and make sure I was properly setup. I appreciate the extra effort and will select the same location again for my rental needs.

Kenneth S. on

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Kevin D. on

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Robert B. on

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Kenneth C. on

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Michael H. on

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Over the course of 3 days I was on the phone a Collective 2 hours + trying to straighten out scheduling, pick up time, and drop off location, which would change several times from what they told me on the phone, and what I received any either voicemail, a text, or an email contract. Then I was told you I was already taken care of and paid for it because I had already given them my credit card information over the phone, when I got there, it wasn't. Not only that but I was also charged more than they told me the total would be on the phone. I will probably never use Yeager Street U-Haul again.

Paul M. on

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During online check in the photo requirements were an issue because of the memory limitations on upload size

Dawn K. on

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the staff was very helpful. great experience.

kevin m. on

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I see no improvement needed. I was treated above and beyond my expectations. Very easy drop off procedure. Quick and friendly. I would highly recommend this location.

Philip L. on

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Very easy pick up and even easier drop off. Easy is good.

ROBERT S. on

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THE U HAUL ON YEAGER RD IN PORT HURON MICHIGAN IS THE BEST.THE OWNER ARE BEYOND AWESOME

William V. on

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William H. on

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Edwin Walter W. on

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THOMAS G. on

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Jordan P. on

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Something you should do for your self as a renter is take pics after u clean so they can’t say u didn’t and then you get your full deposit back..

Joseph J. on

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Andrew C. on

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My experience was excellent! They made it very simple and easy very pleased overall

Daniel H. on

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The manager of the store was very friendly and knowledgeable, I will recommend to friends

tabatha b. on

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andre y. on

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Kathleen Q. on

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How about not making the customer walk the length of a football field to get the truck!! You should have it pulled up to the office.

ROBERT B. on

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Brenda M. on

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I love using this location the Staff is always beyond friendly and so very helpful!!

TIMOTHY M. on

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My experience was above any expectations I could have had! Needs no improvement. Thank you and I look forward to my next uhaul rental

Robert A. on

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The website is very confusing and misleading. Although I entered all of the details about mileage correctly, the website quoted a final price of $35 and when I arrived at the location I was shocked to be quoted a price of $111. The friendly staff showed me a fee breakdown that made sense whereas the website calculated quote was clearly wrong or so unclear that what I perceived as the final quote online was not final.

Kenneth C. on

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Sales rep was very nice and did a great job explaining the equipment.

CYNTHIA L. on

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Would be helpful to have more appliance dollies available, utility dolly just isn't sufficient for large appliance. Over all, the rentral process was very quick and easy and drop off was quick as well.

John A. on

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Elizabeth R. on

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Bethany was extremely friendly, informative, helpful and professional!

Leslie J. on

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Chuck S. on

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We rented a trailer for $31.75 in which we paid with my debit card they also charged 158.73 for no reason which caused our checking account to be overdrawn so there was a overdraft fee very very unhappy

TREVOR G. on

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Ronda O. on

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Extremely helpful!! They made the process simple. I was in and out quickly. I would recommend them to anyone.

Mike K. on

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Excellent all around experience. Staff were friendly, knowledgeable and efficient. Equipment worked as needed. Would highly recommend.

Jamey W. on

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Easy to rent and paperwork smooth

BARB P. on

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Staff/Owners always friendly, helpful and accommodating.

Nancy S. on

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Tamara M. on

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Robert H. on

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Make rates more affordable. Spent 50 bucks for 1 hour and 12 miles.

Rob G. on

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CAROL S. on

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Start by not telling the customer u are giving them discount then charge full price to there credit card plus extra for fuel when we filled it caused checks not to clear and overdraft fee .opted for no safe move ins.was charged more than car ins .some one owes me a refund.

Cody M. on

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Truck was in poor operational condition with high mileage, electrical system worked intermittently, fender was damaged making closing and opening door difficult. Staff was friendly and helpful.

Peter B. on

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Helped us out in a real bind on Saturday.

Christopher D. on

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Roy t. on

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I would not recommend the Yeager Street location to any one. Not for any equipment problems but for a non-professional employee (a bad apple). While processing my order the woman who "helped" me was quite rude in that she would not let me ask questions until she completed the application and loudly talked over me when wanting her to clarify something. She chastised me and claimed that I was rude and that, 'we were not going to have that'. This person was clearly not having a bad day...she is having a bad attitude overall. This is not the person to have up front with the public at the initial ordering segment, if at all (I nearly hung up and took my business else where). She is representing your much needed services that I have used many times over the years. My husband and I will go over to the next city to do any future business with U-Haul. On top of that, we were charged for insurance that we did not ask for nor were we asked if we needed it. It was added without permission. I called the company the next day and gave much info to the operator. She said the info would get to the proper person and I would receive a call the next day. After 10 days I called back and jumped thru a hoop or two to contact the manager. The manager, however, did address the concern without any problem. Hopefully we will be credited within the 7-10 day promise. I just hate to give a bad review.

Brie M on

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Move in went well and so far, so good.

Kenneth F. on

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JEFF J. on

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The young lady was very nice and explained everything to me! Great customer service!

SHAWN H. on

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The young lady working the counter was very friendly and very helpful. Don't understand why some others gave a poor review. We have used this business on a number of occasions. Both for truck rentals and storage. Always pleasant!

LEONARD M. on

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SAMMY L. on

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STAR Y. on

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Everything was amazing the customer service agent Jen was great she recommended a storage unit the size I needed and helped get everything I needed.

Anna R. on

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Everything was excellent in every way.

Gail C. on

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james P. on

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RICHARD C. on

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DONOVON e. on

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Robert S. on

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Dark street. Hard to tell where to drop trailer off. Did not seem like a very secure place to drop trailer off. Anyone could have taken the trailer as long as they had a hitch.

Markiesha J. on

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Paul M. on

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JAMES M. on

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Trucks should be equipped with power locks power windows and cruise control

mark j. on

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Keep up the good work.

Teresa R. on

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Nothing, very friendly and courteous, a nice business to deal with overall.

NANCY W. on

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Mustafa A. on

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JEFFREY C. on

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Fix the driveway. You could lose a small cars in one of the potholes. Also fix the culvert that is at the entrance to the storage yard. It is raised almost 6 inches above grade. It's only a matter of time before a heavy vehicle collapses it.

DANNY G. on

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rock s. on

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Tom S. on

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Parking lot area and part of driveway had pot-holes. Rain filled them. Staff was very pleasant to deal with.

Tammy P. on

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My Bill total at rental was $68.64. A holding amount of $78.94 was placed on my card. Upon return, my total Bill at reconciliation is $69.70. An additional $1.22 (contract says amount should be $1.06) was taken from my account. Am I wrong, or have I been overcharged??

Brendan B. on

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SARAH S. on

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Alexis M. on

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David R. on

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Nice people. Thanks.

wayne g. on

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Was closed at time of drop off but very easy to figure out where to drop trailer

Nancy K. on

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JAMES C. on

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Easy in and out!

Bryan S. on

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U-haul was the only rental place in town with a vehicle available. We were stranded by our own vehicle and desperately needed a rental. The pickup truck we rented was clean and in excellent condition. The rental agent, Jenna, was very courteous and knowledgable. She clearly explained the rental process and offered us some helpful advice. Overall, we are extremely satisfied with our rental experience.

Charles D. on

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Good experience at this location. Vehicle ready as promised.

Tim B. on

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great service

CRAIG M. on

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JEFFREY C. on

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Repair the driveway and trailer storage area. Lots of deep potholes and standing water/mud.

CHRISTOPHER B. on

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Robert e. on

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Second gear in transmission of the truck I had was bad made loud roaring noise

steven p. on

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location was closed. cannot render an opinion on their customer service. i DID get an email the following day with my final bill and it appears all was o.k., so that was nice.

Ron R. on

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ROBERT V. on

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I have already recommended this location to friends.I am always treated nicely and kindly. This facility always meets my needs.

byron h on

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staff was friendly and very helpful.

Samantha S on

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Very friendly and knowledgeable staff.

Aaron T on

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Crappy parking lot/driveway

Rebecca R on

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Great service.

Jeremy M on

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When I got the unit, I may have needed it. when I found out about where I was moving to. I no longer needed the unit. Making the reservation for the unit was convenience, easy and quick.

kimberlee m on

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forced to buy a $9.99 lock because Vanessa couldnt get the 6.99 lock to ring up right. Got to the unit it was locked, ad to call to get it opened $20 admin fee not told upfront

Jessica K on

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Jenna was very helpful in helping me take care of things long distance. THank you!

callie o on

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My unit was clean and has a working light on the ceiling. I have not been there at night yet, but I am sure it is well lit. I am very pleased so far, and the staff is very helpful and friendly.

Sarah G on

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Super cold day and it had been a long few days moving over 900 miles and PH Self Storage was extremely welcoming and made the process easy and as painless as possible!

shelley c on

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very friendly

shelley c on

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They were very friendly an I would recommend them to anyone

Sabrina K on

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Even though gated, it doesn`t appear to be a safe/protected area. Disappointed.