Customer Reviews for Portland Avenue Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Portland Avenue Self Storage

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Scott J.
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Customer did not leave a comment.

Shawn W.
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William T.
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SAM A.
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Bobby R.
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Nothing. The lady who helped us was wonderful and we would definitely recommend this place to anyone who needed a rental vehicle.

Lendell Leroy C.
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well maintained but not clean

Colleen Z.
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VONDRAYE N.
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kimberly J.
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Make sure the windshield is cleaned and ready to go for the next customer. It was a bit of a bug graveyard.??

mary R.
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joseph R.
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The location is small so turn-around time was really fast, and the lady at the counter was super nice.

JOSEPH L.
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Celeste P.
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judy B.
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went to put fuel ion the truck and bit leaked out on the ground when I took the truck bacvk I let te lady know thay still charged me $90.00 or fuel why woud I put fuel in if it was leakeing on the ground/?

QUANG N.
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Scott P.
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Meghan R W.
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charlene G.
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I will NEVER use U Haul again.

Michael H.
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Very sweet lady

eli B.
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Very friendly. Everything was ready on time. Billing was correct.

GURPIYAR B.
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ALICIA T.
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Jessica P.
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Great experience and good prices!

David T.
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Eveything was good

Deanne S.
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Awesome service Awesome everything thank you very much

Vicki D.
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This was the quickest best customer service clean building friendly atmosphere uhaul I've used

Bonnie B.
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Not a thing! The girl behind the counter was very pleasant and informative. She made our Uhaul rental experience the best we've ever had and we have been renting from Uhaul when needed for over 20 years.

Paqi P.
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PROFESSIONAL AND FRIENDLY!

Shannon D.
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Fou F.
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Lee E.
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Andria L.
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David T.
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I had a great experience with the truck rental. The person that I talked too was Jason very very nice. When I need another truck to rent I will call this location. Thanks

RENE R.
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Kurt S.
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Lee, the resident manager, was excellent, very helpful and friendly. I won't hesitate to rent a utility vehicle from this location again when needed.

Mark S.
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Cynthia E.
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Jessica C.
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RANDAL M.
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Great folks here, highly recommend taking your business here.

KRYSTAL B.
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Allin P.
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The lady working on that day had to do inventory but she took the time to be friendly. Thank you for all the help. I much appreciated it.

JONAH T.
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I was overcharged for mileage

Wade K.
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Robert G.
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Jason was very nice . Does well with customer service.

Connie M.
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I wasn't sure where I was going..there was no U haul sign to even say that I was in the correct spot.

Shanique P.
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The location is in an area that for some reason gps doesn't pick up. And I would like for there to be some consistency in what I'm told by the sales person at the desk

ERIKA W.
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Adriana G.
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The computer system gave the check in guy a very hard time.it took longer than usual to be checked in. He keep his cool and very helpful.

KELLY G.
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CALEB B.
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CAROL C.
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Richard A.
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ANDREA S.
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Joshua H.
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The attendant / manager was really friendly and quick. I would recommend to anyone with a small move in the area.

MARK/KEVIN S.
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Michelle J.
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ASHLIE B.
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Lee, was very sweet! Ashlie

Ronald C.
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The employees were excellent they made my experience fantastic veru curtious.

BILL M.
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Really a great experience

JEFF F.
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I would suggest a full walkthrough of any equipment rented. I rented a 20' box van. First off when I walked out to drive away the gas cap was off and the fuel tank was empty. The employee told me that gas gets siphoned a lot in the neighborhood that the office was. They told me I would be discounted for putting gas in the truck. I only lived a few blocks from the office, so I went home to load the truck. When I left I went to the nearest gas station less then a half of mile away. Within seconds of refueling the gas was pouring out the bottom of my fully loaded truck. I called the office was given a number to uhaul 24 hour line. They were very helpful and sent a company to fix the cut fuel fill tube. That took over an hour from fuel spill to me pulling around to start filling the tank again. This time it took about 30-45 seconds of pumping gas and I heard and smelled it leaking again. Apparently someone had also drilled a hole in the gas tank to steal the gas. At this point I used napkins and wood slivers to temporarily plug the hole. So after being cover in gas from laying under the truck I used the gas station restroom to cleanup and call your hotline again, the called back the person that helped fix its only minutes before and he said he could not help. The person on hot line called for a tow service ovdr and over then told me she could nothing for me. So I wound up chewing up gum wrapping it around a machine screw and plugging the hole myself,once again covered in gas. The leak stopped and I made it to my destination. The truck was then towed the next morning. I was refunded all rental fees but yet to have been refunded the money I wasted on gas, and the time spent being basicaostranded by your company. All in all I will never use uhaul again.

DENIKA S.
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Best u haul experience I've ever had

Raymonda B.
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I was very happy with the service. The staff was friendly and helpful! The location was convenient and the equipment was great. I have no complaints! Thank you

Rodney L.
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KHADIJA H.
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JASON S.
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Keep your word!! I will never use u-haul again!!

CHEZNE B.
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Your people were very helpful to me during a difficult time. All my questions were answered and the whole process moved very smoothly.

ROBERT C.
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ROBERT H.
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Andrea R.
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Clean the inside of the truck. Food inside on floor. Make sure the tires are in working order. Retread came off. Back passenger side – outside tire blew on freeway. Had to pull off with cars running 65/70mph with 6 people off to the side of the road. Had to wait 2.5 hours for assistance. Issues with 1-800 Help line going through AND the GPS locator link did not work on TWO different smart phones. I WANT A FULL REFUND! Lost over 4 hours in move time and wound up moving in the dark. I've rented 3 U-Haul trucks in the past 3 months. This experience awful.

Kenneth F.
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They overcharged us. It took him an hour to get us checked in. We got the truck late due to unexperienced employee. Charged us $.99 even though the contract stated $.89 a mile and added extra miles to truck. Also charged us for a credit card payment up and above what we owed of $18.94. We put more gas in the tank then we used.

Leena C.
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Give them an exact run down of what will occur prior to the appointment date. Associate assumed everything was in the email but none of it was.

LENORA P.
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to return the Rental it was not open, had find a diff location.

Somphone B.
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I was charged a gas fee after filling up the tank. I put only 14 miles and filled the tank to exactly where it was at when I recieved the truck.

SEAN B.
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Windshield on truck was filthy Should have been more gas in the truck, even though renters should refill Rates were attractive and reasonable

alisha P.
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On the phone, the experience was great. The equipment had to be picked up from a different location. My information (including cc) info was submitted in advance). On site at pick up, the woman was warm, friendly, and sympathetic to the situation. (This was our only day for the four of us to empty and clean the apartment of a recently deceased parent.) She said she would use our estimate for miles and charge for 24 hours. We would be charged for overages (understandable) and be credited for the difference if we overestimated miles or returned the unit early. The equipment was clean, but we had a mechanical issue that required we add a few (6) miles, though we still were hours ahead of schedule for the return. We had to wait for the location to open to check it in. This time, the representative was the evil twin. The woman was rude and said that my daughter was lying about getting any credit back. Further, she had no interest in learning any details about the mechanical issue that had us so concerned AT 3 AM. When another customer arrived, she became much more like the first rep, and apologized to my daughter for her (my daughter) tendency to "mis-hear". My daughter may have been heartbroken as she has just lost her dad. She may have been tired, as we had all been up since seven the previous morning. She may have been concerned about the safety of the vehicle. What she isn't, and wasn't at the time, was someone with a "tendency to mis-hear." What does, however, appear to be the case is that U-haul has an employee who has a tendency to be misheard and/or one displaying symptoms of bipolar disorder. We will neither return to U-haul and risk misrepresentation, exposure to rude behavior or insult, nor will we recommend the company (or affiliated storage facilities) to anyone else.

CAROLE F.
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Ordered a dolly, was not told they do not have them at that location! When returning the truck, we were there 5 minutes early. Not open, waited and then called (no answer,left a message). No one arrived at site until 10-15 minutes later.

WESLEY A.
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I did not receive all the paperwork needed...only a receipt

No reviews have been submitted for this location.

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