Customer Reviews for Post & Parcel
(U-Haul Neighborhood Dealer)

222 reviews

4364 Western Center Blvd   Fort Worth, TX 76137
(North Beach and Western Center in Albertson's shopping center)

(682) 200-7283

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(682) 200-7283

4364 Western Center Blvd
Fort Worth, TX 76137
(North Beach and Western Center in Albertson's shopping center)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Two out of the three tow dollies were not useable, It would have been faster transaction if they were. Did not know until after hooked to truck .People there were great.

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

JAVIER G. 
Rating:
4.0

I'm actually done renting from Uhaul. This was the 3rd straight time that they changed my pick up location at the last minute when my reservations have been weeks in advance. Major stress added to each move. No more!!

STUART ALLEN M. 
Rating:
5.0

Customer did not leave a comment.

RENE P. 
Rating:
5.0

Customer did not leave a comment.

CONNIE S. 
Rating:
5.0

Customer did not leave a comment.

Tamara C. 
Rating:
5.0

Very friendly staff and very helpful

DOUGLAS M. 
Rating:
5.0

Customer did not leave a comment.

Martyn L. 
Rating:
5.0

Customer did not leave a comment.

Rupak T. 
Rating:
5.0

Customer did not leave a comment.

Arturo Z. 
Rating:
5.0

None

Omari E. 
Rating:
5.0

Customer did not leave a comment.

Peter A. 
Rating:
5.0

Customer did not leave a comment.

ASHANTI J. 
Rating:
5.0

Great customer service!

JOSHUA S. 
Rating:
5.0

Customer did not leave a comment.

Debra S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

Friendly personnel assisted with errors in contract due to Uhaul ineptitude.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Jorge C. 
Rating:
1.0

Too expensive

Josephine R. 
Rating:
5.0

Customer did not leave a comment.

TAMI T. 
Rating:
5.0

Customer did not leave a comment.

Jackie B. 
Rating:
5.0

Stephanie was very friendly and helpful.

Janice C. 
Rating:
3.0

I liked the convenience of the location for drop-off but I was not impressed that the drop-off was in the back of the building and the driveway made it difficult to drop the trailer off. We had to lift the trailer to position it at the location.

Naila E. 
Rating:
2.0

I was charged twice for the same rental and at different prices. This caused my account to be overdrawn and issued a overdraft fee. Once I noticed mistake, I call the office to get further information, but no answer. I've left voicemails and they do not get responded to. Equipment had the check engine light on as well upon rental. Driving off the lot I called to verify it was on, and didn't get a response then either. May be due to the fact that they are busy with packages for holidays, either way, a call back would have been appreciated.

MARISSA R. 
Rating:
5.0

Customer did not leave a comment.

Mason L. 
Rating:
3.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Fast easy and very convincente with pick up and choosing time frame

Jessica R. 
Rating:
5.0

Customer did not leave a comment.

MAREK P. 
Rating:
5.0

The truck was very dirty but I was going to haul shelving not attend a ball so the appearance was not an issue. The staff was very helpful. courteous and friendly

Fred B. 
Rating:
5.0

Customer did not leave a comment.

KATHY A. 
Rating:
5.0

Great service. Thanks Monica!

Uche A. 
Rating:
5.0

Customer did not leave a comment.

MAKAINO J. 
Rating:
1.0

Set my uhaul and dolly pickup for 8 am (self serve) and after 15 minutes we were finally able to get the keys only to find there was no dolly. It was Labor Day weekend (Saturday) and the store wouldn't open until Tuesday. Had to call Uhaul and find a different location where we could pick up a dolly which was an inconvenience as we were in the middle of moving. I was told I would get refunded for the dolly, because of the hassle. I was never refunded and payed full price and had to hunt down a dolly.

Kylie L. 
Rating:
5.0

Very friendly staff, got me in and out quickly to get my stuff done. Thanks again!

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

I rented a 26 ft truck, 2 dollies and 1 dozen blankets. When I arrived home, I realized that the dollies and 1 dozen packing blankets were not in the truck. I called the Post & Parcel location, the lady I spoke with (the 1 that waited on me) apologized for the error and got in her own car & drove the dollies and packing blankets personally to my home! I was very impressed with the extra customer service. Good job!

Martha N. 
Rating:
5.0

Customer did not leave a comment.

Kyle O. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth K. 
Rating:
5.0

Customer did not leave a comment.

SHARON L. 
Rating:
1.0

Lost money with this rental!!! The $20deal is so misleading!!!

Temeka C. 
Rating:
5.0

Customer did not leave a comment.

Yolanda C. 
Rating:
5.0

Customer did not leave a comment.

Angelica M. 
Rating:
4.0

Ok

RUBEN D. 
Rating:
5.0

Everything was so convenient and right on time thank you so very much the ladies were so pleasant and very helpful

Geoffrey G. 
Rating:
2.0

Truck was not available after confirmed reservation 3 days prior. Did not inform about free month uhaul storage

JEROME B. 
Rating:
1.0

next time lock the trailer in place.....trailer detached half mile after leaving

hector H. 
Rating:
5.0

Nothing great service!! Friendly staff!!

mark A. 
Rating:
5.0

The representative was very courteous & helpful

Patrick N. 
Rating:
5.0

Great customer service at this location. I will always look here first for any further uhaul needs.

DOUG A. 
Rating:
5.0

Customer did not leave a comment.

Kathy P. 
Rating:
4.0

The truck had a transmission issue. It was a 5 hour drive and it took almost 8 hours. And from the jerking the truck did I had some items broke.

michael L. 
Rating:
5.0

Customer did not leave a comment.

Kayla B. 
Rating:
5.0

Customer did not leave a comment.

GREGORY E. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Excellent service. The gorgeous woman behind the counter was better than anyone could ever expect. I want to move again just so I can see her. :)

bryan N. 
Rating:
5.0

Customer did not leave a comment.

olander F. 
Rating:
5.0

Other than waiting almost an hour for a piece of equipment I rented, bc of another customer not returning it on time, the staff was great. Very apologetic and customer service oriented. They made experience and wait as best as the could.

Jose G. 
Rating:
5.0

It was nice for a change to get a truck that had low mileage and did not feel like it was on it's last legs. Staff at location were very helpful and worked with us to tie down last minute details.

Mike M. 
Rating:
1.0

Don't let Post and Parcel represent your company. We gave an estimate on our move time knowing damn well that may change but they went ahead and double booked the truck anyway and charged me for 2 days use for less than. 12 hours! Uhauls are 24 hours rentals! Complete and utter bullshit that my wife and I were called and harassed about bringing the truck back when we hadn't even been able to start at 3pm. I will definitely look for an alternative next time we move.

Jacob B. 
Rating:
5.0

Everything was so perfectly organized and ready to go. Customer service was spectacular would recommend this location over and over again ??

KIMBERLEY H. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Fast and friendly!

SANDY T. 
Rating:
3.0

Very upset that drop off was 9.30a and dropped off @10.15a. I was charged $50 for an extra day. That is horrible that there is no grace period. I will probably NOT use Uhaul for my next move.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Frank F. 
Rating:
5.0

Customer did not leave a comment.

ALPHONSE N. 
Rating:
3.0

Customer did not leave a comment.

Ben G. 
Rating:
4.0

Not really a detailed rental this time. A simple transport trailer to pick up and drop off for a couple hours. Everything went as planned.

robert P. 
Rating:
5.0

Great store with great people.

ULISES G. 
Rating:
5.0

Customer did not leave a comment.

Olga A. 
Rating:
4.0

Now I get it after using for the first time. Would go so early the next time.

Maria G. 
Rating:
4.0

The staff was helpful to manually complete the rental process while the system was done. The process was concerning with a possibility of being charged multiple times. It worked out fine. The truck cab was not clean; previous renter had a dog in there, and hair was evident. There was an attempt accommodate as a result of this uncleanliness. Overall, a good experience.

Ryan K. 
Rating:
3.0

Customer did not leave a comment.

Larry R. 
Rating:
5.0

Keep the same great customer service

Terena M. 
Rating:
5.0

Customer did not leave a comment.

Umair I. 
Rating:
5.0

The service was great.

Shronda M. 
Rating:
5.0

Customer did not leave a comment.

Joseph J. 
Rating:
5.0

Customer did not leave a comment.

Erick R. 
Rating:
5.0

Was very impressed! Great experience! Will be a returning customer.

Gino B. 
Rating:
5.0

Customer did not leave a comment.

Jakob D. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

NORMAN P. 
Rating:
5.0

Excellent help and service. Fast and friendly. No surprises.

R D G. 
Rating:
5.0

Customer did not leave a comment.

Allan N. 
Rating:
5.0

Location was close and facility was very clean. Equipment was clean and was just the size we needed for our haul.

fred S. 
Rating:
5.0

Customer did not leave a comment.

Hassan T. 
Rating:
3.0

The truck was almost empty on gas when picking it up and the Cab was dirty and the seats were wet due to rain (I have to assume there was a leak or the window was left open slightly.

GARY S. 
Rating:
5.0

Had a problem with the 24/7 check-in. The staff at Post and Parcel was very courteous and helped me get my truck rented in spite of the check-in issues.

Neddra H. 
Rating:
5.0

I would like to thank the entire staff of post and parcel! The level of customer service was above and beyond. Everyone was extremely helpful, and friendly, made me feel right at home. The staff also made sure all the information, was accurate and current. Wanted to thank Valerie and all the ladies, for making my moving experience so much easier! Sorry again about the key Valerie, and thanks to the young lady that helped us out!! I appreciate everything!! Tim Mullins

Tim M. 
Rating:
2.0

The location I eventually ended up at was great but the location before waited to the last minute to inform me that the truck I reserved wouldn't be available. I was already on my way to pick it up and wasted an hour in travel time to get an available truck.

Tim H. 
Rating:
5.0

Customer did not leave a comment.

Jared L. 
Rating:
5.0

Customer did not leave a comment.

Cliff S. 
Rating:
5.0

This is a very good place to rent from. I recommend expanding them with more options.

SCOTT G. 
Rating:
5.0

Customer did not leave a comment.

JACINTA I. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Dwayne Y. 
Rating:
3.0

Parking was a minor issue at this location

Philip B. 
Rating:
5.0

Customer did not leave a comment.

Vanessa R. 
Rating:
3.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

MARK E. 
No reviews have been submitted for this location.

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