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Maria A
Customer Reviews for Post Arena
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You are awesome. No improvement needed
SILVIA MThe truck had pieces of boxes from a previous customer move and smelt heavily of cigarette smoke. The key drop off box after returning my truck was not where I was told when I picked my rental up at this location! I called frantically after spending so much time after 10 looking around, after being stressed putting in $20 worth of gas not understanding how much exactly to put in, having to complete the amount photos of the truck and parking spot at drop off, then trying to figure out how to obtain the exact miles when there were no directions and I don’t drive anything larger than a SUV the setting was on miles per gallon. By time I called, the only positive thing that happened is having my representative Dinia. Not many human beings can speak to people in any scenario. At this point in my life being on disability from work, no income; Dinia presented compassionate, attentive, thoroughly, calming and made my drop off horrible experience better despite the $115 bill. With my experience before Dinia, I wish U-haul management and company had the willingness to give back to those who are struggling and their amount of return procedure entails without realizing woman and/or humans like me in the health care don’t drive vehicles like this and there is no further description to find little things like how much gas specifically so I don’t get charged more, how to obtain the exact mileage when the setting it on something diff. I don’t have the support and Google sucked giving me any answers. Plus there was no drop box for the key so that being told the wrong thing in my state or anyone suffering from mental health and disability and can’t work; there should be some understanding and compassion to do for the greater good and not what men in power in America love destroying woman and the less fortunate. Dinia is the only reason I’d use U-Haul again otherwise you lost me as a customer and I’ve utilized U-Haul a few years ago.
Danielle MVehicle delivered on-time. Check-in was easy!
James EEverything was perfect
yomekia wPlace is fucking closed on Sunday and does not have any instructions where to drop keys. I am not paying a cent more than what I initially agreed to pay because this place is closed and nobody told me.
Paul GThe price on the website was $19.99, but when I checked out it was $70. So that was not good, but I needed the van so I took it. The customer service from the gentleman who helped me was AMAZING! He is the actual reason why I still took the van despite the wrong quote from the U-Haul website. I know it was not his fault and he didn't work for U-Haul.
ERICA AI was charged for Safe Move which I chose NOT to purchase. I am still waiting for the credit. Please assist!
SANDY WNothing to improve....truck rental process was smooth and easy. The employee who worked Saturday & Sunday that helped me was great and helpful. I think her name started with an A....wish I could remember but she was very helpful.
Jason CDon’t charge for things that are not wanted or needed
CRISTOVAL PThe truck was dirty, inside and out, so I returned it the same way I got it. I was charged twenty five dollars; which I should not have been charged.
LESTER CMore staff big lines
LAURA VFast and Painless Process!!! Two Thumbs Up!
LORRAINE SNice and friendly service.
ANDREA NGreat smooth return process
BENJAMIN CThe van should have been Cleaned inside, and I did not like the lack of communication but other than that everything was fine
JASON LDry friendly people at this location and got lucky with a nice super clean truck
STEPHEN SThe young lady who was working was a pleasure to deal with and very knowledgeable. She is a keeper
Leoni BAJ, Sarah, and the little gal who worked on 4/23/20, were all super helpful with a smile. My apologies for not remembering the 3rd employee. Thank you all for making my experience a great one.??
Hortensia BCheck the equipment better next time. The gas line was cut before we used the uhaul and it was horrible.
Yastin DGreat staff at the Miliken location, AJ was exceptional.
hortensia bThe nice young girl that helped me was awesome. She did a great job and I would come back just because of how pleasant she was. Great job!
Jason HThe location was super convenient for me , but a bit confusing as to where to drop off the equipment. The personnel was understaffed and not so familiar with drop off. However, the personnel went above and beyond the call of duty to serve me, as well as find the answers to the questions and procedures that she did not know.
Sylvia SImprove the communication of the return process. I wasn't aware the office was closed on Sunday and didn't know I was suppose to return the uhaul truck on-line.
Maria W