You are awesome. No improvement needed
SILVIA M
Post Arena
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rancho Cucamonga, CA 91730
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The truck had pieces of boxes from a previous customer move and smelt heavily of cigarette smoke. The key drop off box after returning my truck was not where I was told when I picked my rental up at this location! I called frantically after spending so much time after 10 looking around, after being stressed putting in $20 worth of gas not understanding how much exactly to put in, having to complete the amount photos of the truck and parking spot at drop off, then trying to figure out how to obtain the exact miles when there were no directions and I don’t drive anything larger than a SUV the setting was on miles per gallon. By time I called, the only positive thing that happened is having my representative Dinia. Not many human beings can speak to people in any scenario. At this point in my life being on disability from work, no income; Dinia presented compassionate, attentive, thoroughly, calming and made my drop off horrible experience better despite the $115 bill. With my experience before Dinia, I wish U-haul management and company had the willingness to give back to those who are struggling and their amount of return procedure entails without realizing woman and/or humans like me in the health care don’t drive vehicles like this and there is no further description to find little things like how much gas specifically so I don’t get charged more, how to obtain the exact mileage when the setting it on something diff. I don’t have the support and Google sucked giving me any answers. Plus there was no drop box for the key so that being told the wrong thing in my state or anyone suffering from mental health and disability and can’t work; there should be some understanding and compassion to do for the greater good and not what men in power in America love destroying woman and the less fortunate. Dinia is the only reason I’d use U-Haul again otherwise you lost me as a customer and I’ve utilized U-Haul a few years ago.
Danielle MVehicle delivered on-time. Check-in was easy!
James EEverything was perfect
yomekia wPlace is fucking closed on Sunday and does not have any instructions where to drop keys. I am not paying a cent more than what I initially agreed to pay because this place is closed and nobody told me.
Paul G