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Shannon H
Customer Reviews for Postal Annex 302
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location is in a mall parking lot for large trucks is not a great location.
Rafael SThank You 😀
WARDELL WExceptional service.
CHRISTOPHER BDo not change client order , vehicle size or pickup location. It wasn't a good experience.
NATALIA GNice professional people
CHRISTINA VUnclear sign where to return keys but the people there were helpful at the postal annex.
KENJI TI was charged about eight dollars more than I should have been. On top of that, I put in more gas than the truck had when I first rented it. I mentioned this to the person who I rented the truck from, and he still over charged me. The overcharge amount is low enough not to make a big deal about it, but this is a really bad way to run a business. I'm never going to use this service again, and I of course have told several people about the situation.
AARON FThe guy called me the day before and asked me to come that day and then kept calling and texting me to come earlier when I said I could only do 5:30pm. Then when I got there he seemed to be kind of slimy telling me I'm so beautiful. When we went outside he said I didn't need to take photos of the van, but I said I follow the rules so I took the pics. Then as I was getting inside he said "oh by the way the tire pressure light just came on and I'm sure its fine" The next morning I tried to fill up the tires and it wasn't working and then I saw a nail! I had to call roadside assistance, who was great but it set us back 1.5 hours. I am moving my mother into assisted living and she has alzheimers. I'm also dealing with the fires in LA and my apartment is still standing but covered in smoke and resources are low. These incidents are devastating enough without some random man telling me not to take photos or ignore the low tire pressure indicator. What if I ignored it and got a flat on the road? I had to drive over 70 miles.
LAURA LGreat customer service. Friendly and made me feel welcomed. Definitely recommend easy process.
Robert LGreat service...thank you Sam!
DeeAnn CClean truck, 170k miles and dinged up, BUT the appearance was cared for. My guess is the location recieved a ugly truck and cleaned it to the best of their ability. Complaint: My truck traveled at less than 40mph at all times during rental and averaged 3.1 mpg. The owner of the rental location was excellent and is the reason I will use UHaul again.
scott sI just left the truck there off hours
Benjamin SSam at the Postal Annex on Winchester in Margarita is the reason why I use U-Haul for my move he has been great with accommodating my schedule, and you guys always have trucks available even at the last minute, and I appreciate it more than words can express!!! Even had to rent a box truck last minute and you guys accommodated thank you U-Haul for being so prompt and thorough!!!
tonya aAlways rent from this location, excellent service
Stephen PThe system was a little buggy, but we finally got through to the end and could get on our way
Anthony TSam was amazing. He was very informative and eager to acommodate. He made this a very pleasant experience. Highly recommend this location. Thanks Sam!
Denise HThe staff were super friendly, helpful and accommodating. Drop off was easy.
Vena BXLNT service Good people to work with Maybe ask if a ramp on the truck is needed That was my mistake for not asking if the truck had one but I was able to get the job done with no problems
ronald oThis was simple fast and the guy at the desk was lovely. Thanks!
Jeffrey MThe lady was friendly. She made the transaction so easy, though I still got charged extra.
Dat HOne employee/owner who wasn’t able to keep up with customer demand. The truck he rented me was not in his system so that process took extra time. The truck was filthy inside and out, the starting mileage was wrong and the starting fuel level was wrong. The photos provided by Uhaul for comparison to current condition were essentially unusable. Last time for this service for me.
Gary FThe app would not work to drop off truck. Got stuck uploading pictures of the truck for 20 minutes. I had good service and tried so many times then the app crashed and I was no longer able to see the drop off option in the app. So I hope it dropped off and I won’t be charged extra.
Anthony Sused self checkout to drop off truck
Kyle HVehicle was not ready at 9am like I scheduled. It was 9:45 by the time I left. Vehicle was dirty, smelled like cigarette smoke and had to be emptied (I was asked to help) prior to me being able to leave. I will never rent from this facility again!!!
Richard HI had a reservation with the first location and I got a calll at 9 the night before rental saying the previous customer never returned the truck but he would find me another rental, and he did and made me a reservation at 9 in the morning because that is when they opened.
MARTIN GSam is the Man, He is so Handsome and so Hot, I like hi personality.
Luis GIt's a family store. So friendly and helpful.
phuong hSam is the Man, I will rent again at this Location…
Luis GThe floor looked like it was covered with a bag of crushed potato chips. The dashboard had spilled soda that had a couple pennies glued to the cupholders. I also did not request insurance yet was charged an extra $15 for protection that I did not request.
MICHAEL HNo gas in truck when we picked it up, just made it to gas station. Front window was dirty. They charged us for a hand truck we didn"t use. Person was late opening up the morning we picked it up.
Richard LMy uhaul was brand new and clean. Sam the owner was amazing got me the reservation fast and easy was very satisfied with the uhaul and the facility 10/10
jawadullah sThe man was extremely friendly and helpful.
LEONARDO GI have been in to postal annex and they’re always very nice and friendly. I dropped off after hours so I didn’t get to speak to anybody. But the check in by yourself was fairly easy if you are a phone friendly person, the fact that I could do it after hours in on my own made a difference.
Kat WSeems like I forgot a small bag of Allan keys for fixing the beds that I was transporting I'll follow up tomorrow morning with the gentleman hope I'll find them
Boaz ODespite owner dealing with criminal issue, he still came through with my request and gave me free upgrades.
Mike BExcellent customer service! Friendly and attentive staff. They went above and beyond to help us and made sure we had everything we needed for our move. Thank you!
jhonnatan mThe dolly wheels were bad.
Walter EThey had overcharged me on the mileage, they just put a certain mileage down that was not what I had driven. On top of that, there are charges that were not discussed and I was also charged for furniture pads which were not in the vehicle.
Ashlee RI received a text to drop truck behind the 99 cent store and Plant fitness. Then put the key inside the Postalannex black slot front door! Where in the hell was that located? No direction given- walked around both businesses to try and find the black door! Wasted a good minutes of my time on the phone calling Uhaul. Drove around the front parking lot and finally saw the Postalannex sign on the strip mall! Wow that was a very frustrated experience that could have been avoided! Right
Debra DSam at the postal annex was amazing! I had a last minute move he had a truck arranged super easy online reservation. Highly recommend this location
jawadullah sThe fuel gauge was not as high as documented
Lauren DWalked into the store and waiting 10 minutes for someone to come out from the back. Even though o could clearly hear 3 voices talking. Man came out, was unpleasant. I was then told after I brought the truck back I had to take a picture of the mileage and the gas meter and text it to his personal cell phone. Excuse me? Not to mention he told me the gas was over half a tank and that I was to return it that way. Although, once I got in the truck it was clearly under half of a tank of gas. This guy is shady and seems to be trying to get over on people
Brian LI can’t compliment the customer service enough! The owners are wonderful and go out of their way for all customers at this location. not just Uhaul! AMAZING
Kelly CUhaul charges you when you drop off their truck with less gas than when you rent it. However, it will not reimburse you when you drop off the truck with more gas. This policy cost me about $200 in gas overages. This is an unfair practice. I hope the company changes their policy or gets fined for their unfair practices. This information should have been disclosed upfront. Also, the information stated that this place is open until 6 PM, but the person said he was leaving and closing at 2:30 PM.
Athena DNo suggestion. Very professional and accommodating.
Danna PSuper friendly people who made the drop off a breeze.
Andres CThe owner came in when they were closed to help us get the uhaul which was so appreciated! The truck’s a/c was out, which made the drive a little miserable but that was through no fault of the owner/location. We appreciated his help!
Lauren RCalled me and told me the truck was due in at 10 and contract said 11. Was very insistant I was wrong.
Jeff BOnline drop off
ROGER EAwesome spot! Fast and always on top of things. Have rented here twice this month staff did a great job!
Leigh HI appreciate the customer service at this location more than anything. The staff are very friendly and professional.
Michael CVery friendly. Truck has been well maintained👍
Elton BNo complaints. Will probably use them next week.
DAVID FThe staff very nice
RAHELA CTruck had check engine light at startup. Attendant said it was not a problem. Not confortable driving a truck with engine issues
COREY LMake sure that vehicle is clean inside. Not giving a refund of excess fuel is wrong, especially at today’s prices.
IRENE SThe person at the rental location wasn't helpful.
jerrald fDealing with dispatch to coordinate pickup and dropoff locations was a huge hassle, as well as not guaranteeing the reservation. If you take my reservation, you should make sure the truck is in the location that I requested! I had to travel across town to retrieve it, using the 24/7 app system that was NOT intuitive or easy to use (and that's from a millennial that works in tech)
Walter PVery friendly
JESSE AIt wasn’t necessarily the location, they were helpful. when called the day prior to confirm my pick up, the gentleman said “I’m calling to confirm your reservation, I have you down for Point A to point B”, I said “perfect just want to confirm I’m picking up at point A” and he said “yes sir I have you down for point A to point B”. I was on a strict timeline due to military orders and having to be out of a few locations with all my goods. When I showed up to pick the truck they told me “no the truck is in Temecula”, having to drive out to Temecula and back to load my stuff, it threw us off schedule by a whole 3 hours. We were behind schedule so we didn’t have time to pack correctly, forcing me to throw out furniture because it wouldn’t fit. Would not recommend to any military member to use for their move.
FRANK RLocation wasn’t even open and everything had to be done online
Anthony PNone for UHaul, per se. For a mover company referral, please avoid Efficient Hands for the sake of your clients. Had a very unpleasant experience with Efficient Hands. Thank you.
VICTORINO DService person needs to better know the system. My online reservation had set the return in Palm Springs ca because we were moving. The clerk did a one way trip to return back to Temecula. Why I don’t know but there was no way I could have returned the truck 2 hours from where I was moving too.
Aaron P