Customer Reviews for Postal Annex 302

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Postal Annex 302

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JERRY P.
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Customer did not leave a comment.

Christopher V.
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Man at pickup location was very nice, uhaul software sucked. I had prepaid and pre checked in and they were still unable to complete the process in a regular man. Man at the desk went above and beyond to make up for software failure.

Darren H.
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Customer did not leave a comment.

Dennis O.
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Customer did not leave a comment.

BRUCE M.
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Very hard location to find dad it was just a postal annex location.

JASON F.
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great service. Again the bundle count needs to match what is represented online or online needs to change to accurately reflect what is physically in each bundle.

Matt G.
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Customer did not leave a comment.

RYAN S.
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Customer did not leave a comment.

John R.
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Service was great. Keep up the good work.

Geoff W.
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Poor experience with UHaul. Time and location was switched on us from originally scheduled reservation. When we tried calling to see if we could get something at our original time and location, Cheree initially attempted to help us out and then had us call scheduling. We were very disappointed by her customer service. The gentleman at Postal Annex was wonderful. We contacted him the night before and he provided us with helpful info. Upon arrival for UHaul pick up, the UHaul wasn't there. Again, the gentleman was very helpful and did all he could to contact the late customer. He credited him gas but we then had to take more time fill up for gas. Are time with our movers were cut short and they couldn't finish yet we had to pay for full time. Very disappointed not by gentleman at Postal Annex but by UHaul and Cheree.

JAMES L.
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Customer did not leave a comment.

Daniel G.
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Customer did not leave a comment.

BENJAMIN S.
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Customer did not leave a comment.

SCOTT G.
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Ants in truck. Pickup time was started the night before therefore giving me 12 hours instead of 24

MELISSA L.
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Sam is a good guy! Great customer service and always very helpful

Bryce B.
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Customer did not leave a comment.

Mark R.
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The checkout process was confusing and ridiculously complicated. Asking for things like passport, or alternate contact but wife number not accepted and work contact. Over the top crazy. Then have to find another place to drop off lock. Just wanted to get the truck and go.

Christopher Z.
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This review is unrelated to the store itself - who was full of kind people just doing their best. But rather a rating for the reservation department. I had a truly awful experience working with you for our move this last weekend. We had to drive to two different Uhaul locations hours outside of SF on the DAY of our move to get a truck. I was told the closest location for the truck we reserved was Sebastapol (1 hour north of SF). We even called the morning of to confirm the truck would be ready before I left. Your team confirmed it would be ready. I get to Sebastopol and the truck reserved for us was still in LA with the previous renter. That could have easily been checked with a simple phone call to the prior renter before sending us an hour away for a truck that wasn't even remotely near the vicinity. We then had to call the Reservations line and they told us if we could manage a 10 ft truck there was one in Oakland. (Again about 1 hour back the way we just came). I said fine, we'll take it. 5 mins later reservations called us back and apologized that one was now taken. The next closest location was in Oakley (1.5 hours east from where we were in Sebastopol). Given that we had zero other options, we sucked it up and drove to pick it up. Then we drove BACK to SF, where we had to pack up the track and drive 8 hours to SoCal. I am requesting a full refund for the major inconvenience you caused on our move day. We used gas and mileage in our personal vehicles to drive 55 miles from SF to Sebastopol, then 78 miles from Sebastopol to Oakley, then 51 miles from Oakley back to SF. I understand Uhaul experienced a truck shortage due to the number of people moving out of SF. But I've never had such a terrible customer experience and I would like a fair reimbursement due to the additional time, money, and effort it took on our move-in day. I would greatly appreciate your understanding and goodwill to make this right. Thanks, Kristen

JEFFREY S.
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Customer did not leave a comment.

CHRISTOPHER W.
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need to be open earlier - was later for 9:00 opening, people moving want to get going. Not his fault was being promised a truck 10 miles from the house and having that become a hour and a half away location on the day before

Brent T.
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Customer did not leave a comment.

Alex C.
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Customer did not leave a comment.

Craig C.
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Customer did not leave a comment.

VICTOR L.
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Customer did not leave a comment.

AMBER C.
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When renting from Postal Annex I always feel welcomed and have a positive experience!!

CAROLYN L.
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Great customer service and kind and friendly people! This will be the only place I will rent from again Thank you! It's wonderful to find kind people still exist in this world

John D.
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Customer did not leave a comment.

JUSTIN M.
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Customer did not leave a comment.

Brandon R.
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Customer did not leave a comment.

Jeffrey W.
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Cynthia M.
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Charles C.
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simple and convenient

Barbara M.
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Customer did not leave a comment.

rod L.
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Customer did not leave a comment.

Gordon M.
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Customer did not leave a comment.

DOUGLAS A.
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I requested to pick up via the app to avoid any human contact due to the pandemic. I was called the day prior and to to pick up the truck in a tiny store front in person, that day, instead of the day requested. I wasn't ready for the truck yet but made do.

Dennis L.
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Area is difficult to navigate. No place to park near the store front. UHual truck parking location is far from the store front. Receiving location did not know I was coming.

Robert F.
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Customer did not leave a comment.

ken K.
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The van was brand new

Jason H.
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Customer did not leave a comment.

RACHEL J.
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Keep doing what you ate doing - so accommodating and great experience.

Kenneth E.
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Customer did not leave a comment.

Amin A.
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Customer did not leave a comment.

Jin X.
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Customer did not leave a comment.

DARLENE R.
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Customer service was horrible very rude the guy wouldn't even take the I haul that I rented when I was told the other location was closed so I went to this location like I was told but this guy was so rude I had to call the uhaul place where I picked up the truck to get them to talk to the guy and let him know that I have to drop the truck off so after running all around town I got charged an extra charge for mileage because I was running around like a chicken with my head cut off from U-Haul to U-Haul

Charlot I.
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nothing

Michael M.
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The people at the Neighborhood rental were FANTASTIC, but your process to self pick up are extremely lacking. The instructions need to tell a renter WHERE the trucks will be located, When to pick them up, And HOW to use the code once you arrive, A simple paragraph on using the code to open the rear door of the vehicle and get the keys is needed.. Otherwise a successful move.

Manuel H.
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Customer did not leave a comment.

john H.
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The store operator did not know how to hook up the trailer at all and never even came to the hook up location to help at all. Luckily I am very mechanical and knew how to hook up everything and use the equipment.

Jesus V.
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Customer did not leave a comment.

Luis L.
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Very pleased with the overall process especially the condition of the equipment.

Ronaldo T.
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Customer did not leave a comment.

Scott J.
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Always fast, friendly, and accommodating service at this Postal Annex.

Tristan G.
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Customer service rep gave me the wrong code for the lock. I spent 30 min trying to figure out the correct code. Cargo area had dusty blankets. Key return seemed rather unreliable; the door looks like it had been pried open before, raising questions about the security of the return area.

Kelly K.
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Customer did not leave a comment.

Andrew M.
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Truck cab was beyond disgusting. Visual mold in cup holders , filth on all areas of cab interior. I brought the deplorable conditions to the merchants attention and was informed a truck exchange was impossible. I informed the merchant another truck was parked and appeared clean. He looked in the computer and informed me it was reserved. I took the filthy truck, because I had no choice, due to time restraints. I took a half hour and disifected the cab area. The merchant did come out to the truck with a broom and swept the dirt out of the truck rear storage area. When I showed him the filthy front cabin he said, " What do you expect it's a U-Haul." Well i expect more because I have always rented U-Haul trucks and have never seen one in this condition. The frosting on the cake was when I realized the exterior front potion of the storage cab had been stray painted with a Los Angeles based gang graffiti " 19th Street gang," in red paint. I informed the merchant of the graffiti upon returning the rental. The merchant was already aware of the graffiti before I rented. I hope this isn't a reflection of how this company has come to do business, because I always thought U-Haul was dependable in the past. One more thing, the truck that was supposedly reserved was still parked when I returned to the facility. I take that back, one more thing, the gas tank was on "E" so I had to put a few bucks in the tank before I got started on my moving day.

RAYMOND T.
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Customer did not leave a comment.

Cherie W.
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Horrible experience from start to finish and I will be sending a letter to the corporate office. I will never use U-Haul again! The Postal Annex should have their ability to rent U-Haul trucks revoked!!

STEPHEN P.
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Used this location multiple times always get excellent service!

Gerald M.
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Great customer service and super fast and convenient

RAYMOND T.
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The customer service was excellent. Courteous, knowledgeable and answered all my questions.i will be coming back again

Erin S.
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The location owner, Sam, is a consummate professional. I have been relying on him and his staff for many services, for many years, and his professionalism never wavers.

Jayne G.
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Sam checked me in and was very professional and courteous. I was in and out and on my way in no time. On my return another gentleman checked me back in and again it was a quick and easy process. I would recommend this location, they are easy to get to and very helpful.

JIM Z.
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Customer did not leave a comment.

Ashley L.
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Make sure the doors are locked. Park vehicles in a safe location. Make sure the vehicles are clearly marked, and labeled to what size they are. The guy who rented me the truck was nice but the location of the vehicles was sketch, wouldn't rent from this location again.

bob R.
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Customer did not leave a comment.

Janet J.
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Customer did not leave a comment.

Sean A.
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Super kind owner was extremely helpful!

armando E.
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great service always

JOHN G.
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Customer did not leave a comment.

Dana R.
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Very impressed with the professionalism of the owner. Very friendly, helpful, all with quick service.

Braden B.
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Customer did not leave a comment.

Christina L.
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always great service

Christina L.
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Excellent all around. Owner is awesome

Mazin A.
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Customer did not leave a comment.

Jose G.
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Customer did not leave a comment.

armond W.
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Great service good folks at this location. Very satisfied.

Erin S.
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Extremely professional, efficient, helpful, and friendly. Recommend highly.

Mario M.
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At time of pick up it was told that the Rental had 1/4 gas. The truck ran out of gas after getting on freeway. Called road side assistance and was told it was the fault of the store and they could not help. The driver was left stranded for over 3 hours until a family member could get to him. I called the store location and was told there was going to be NO charger for the rental not miles due to the inconvenience. The card was charged when the truck was returned because the employees that told us that were not there and because they did not have access to the notes that were left for them from the morning crew. Not a way to run a business. The truck stopped in the middle of the freeway. Poor way of handling an emergency situation.

Mario B.
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Customer did not leave a comment.

amin A.
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Customer did not leave a comment.

Mario B.
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Customer did not leave a comment.

Daniel W.
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Customer did not leave a comment.

Christopher U.
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Customer did not leave a comment.

Jessie M.
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Customer did not leave a comment.

Robert H.
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Self pickup website is shit. Have some instructions that tell me to be close to the truck for the site to work.

Kyle M.
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Customer did not leave a comment.

PRESTON F.
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There tire pressure was low, there was no window washer fluid and at 2000 rpm there would be a noise that sounds like theres a piece of rattling metal coming from either the engine or under the van. The noise only happened when accelerating.

Don G.
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Always efficient, helpful, friendly.

Janet L.
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Customer did not leave a comment.

Nicholas M.
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The place was a mess and they just threw me a contract and let me do all the wok. The guy never left his chair once!!

Tim A.
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Customer did not leave a comment.

Olalekan O.
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Customer did not leave a comment.

Trinidad L.
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Customer did not leave a comment.

Kathryn M.
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Customer did not leave a comment.

Richard R.
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Quick and friendly service.

Roger M.
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Customer did not leave a comment.

Hoang T.
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Customer did not leave a comment.

Carl R.
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Great customer service. Will definitely be using this location again.

Tyrone P.
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The attendant was great!!

No reviews have been submitted for this location.

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