Customer did not leave a comment.Marialaura B.
Customer Reviews for Postal Annex 4
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super friendly and even mailed a ups package we had to go deliver! Beyond exceptional serviceJulie E.
Customer did not leave a comment.DANIEL B.
I did the mobile app drop off and the process is horrible. I would sign in to my account and it would immediately say that it expired due to time, but I was still logged in. There was not a specific u-haul drop box at the location, nor instructions, so I had to just put it in the mail-slip. The location services on the app doesn't work (all greyed out). then when selecting "help with location services" it took me to a thank you page as if my drop off was completed. I had to call in the next day to verify and in fact it was not completed and no one had yet processed my return. Overall I will never use the mobile drop off app again as it has proven unreliable and likely to charge you additional time/days on a rental that you have already returned.Dustin G.
Customer did not leave a comment.DAVID B.
Super friendly staff memberMarco V.
There was no gas in the car. Had to fill it up with gas which caused a headache with charges. I was given a credit for the gas but just too much to deal with. Excellent location and I love the serviceaaron P.
Customer did not leave a comment.ALBERTO M.
Customer did not leave a comment.BRAD N.
Excellent staff and equipment, made our moving day so smooth and simple. Thanks a lot guys Cheers!TONY M.
Truck engine was very loud, high miles. Didn't feel comfortable driving on freeway. We didn't have any problems, but I recommend that the engine & muffler be serviced.David S.
Yvonne helped us and she was a joy to work with.Steve C.
Customer did not leave a comment.RAUL M.
Customer did not leave a comment.LORI B.
Customer did not leave a comment.Mark K.
Customer did not leave a comment.ROMAIN D.
The truck only had 1 mile to empty when I picked it up, so the odometer was not visible because of the low gas warning. I agreed to the mileage being 97115, but after filling the tank the odometer actually read 97136. When I returned the truck the employee told me they have been having issues with the gas getting siphoned. But I still have been charged for the extra 19 miles I did not drive.Daniel J.
Customer did not leave a comment.MYRIAM L.
Customer did not leave a comment.Jasmine T.
Yvonne was so cool, knowledgeable in the U-Haul software in and out quickly plus was able to handle a scheduling change no problem. She made me feel important and her priority when I was there.JOHN C.
Excellent service. Very convenient.Lourdes L.
Yvonne is a rockstar! Helped me out moving my 6 bedroom house, very smooth process renting uhaul trucks at this location. Nice caring and very helpful staff! Many Thanks all!JOSEPH M.
Customer did not leave a comment.RODOLFO R.
Customer did not leave a comment.Natalie B.
Nothing to improve Yvonne is amazing! She provided the best customer service I've ever experienced!Brenda M.
Customer did not leave a comment.Claudia M.
Customer did not leave a comment.Luis M.
Customer did not leave a comment.DILYARA S.
I drove 43 miles and used over 8 Gallons of fuel for a 10 foot truck. I put in 6.25 gallons of gas ($25.00) When I returned the vehicle I was charged another $8.35 for fuel (2 Gallons more) I Spent over $33 dollars on gas and the $1.09 per mile charge and the $19.99 rental fee which is normal. I looked up this vehicle on the U-Haul website this vehicle should get 12 miles per gallon. I truly believe I was overcharged!!! I believe there must be some kind of error. I only had one 8 foot sofa and small arm chair in the load. When I complained the associate told me once she rented a truck and used it all day and she spent $100 on Gas. â€œIt's quite expensive â€œ was her response. I don't understand her comparison to mine? I have used U- haul in the past and have used larger trucks and never got only 6 miles to the gallon! I will not rent from this location again. I believe there was some Kind of error or they do not take care of there vehicles Maintance. The truck was fairly new and there is no way this vehicle should of got 6 miles to the gallon. The associate had no other help with my problem only her prior experience.Genevieve G.
thank youADAM K.
Customer did not leave a comment.Kathryn E.
Great Service, Thank you!Julie M.
Customer did not leave a comment.RODRIGO O.
Yvonne was very friendly and pleasant to work with.Gloria C.
A very painless experience. Kudos to Yvonne for her help and caring.Stephen B.
Customer did not leave a comment.TIMOTHY W.
Customer did not leave a comment.LAUREL W.
Customer did not leave a comment.MATTHEW W.
Have next customer make sure they take a picture of the odometer reading prior driving off the lot. Why? My Contract of starting mileage was incorrect & I had no way to prove it. The old way was much better where the attendant personally verified the mileage with you before you drive off. The new way is to send you the contract by e-mail & you don't get enough time to look at it if you are in a hurry.JAMES J.
Customer did not leave a comment.Ben B.
Customer did not leave a comment.ALEJANDRO G.
I ordered 6 blankets but there were not in truck. There were not any straps. It was a problem.Tyrone B.
Nice people.Jonathan L.
Woman who helped me was very pleasant and informative.WILLIAM M.
Top rate - don't change a thing.Dennis S.
Don't charge a fuel fee when I return it with the same amountDerek B.
I waited two hours for Mt reserved truck, which they rented to someone else as I waited for paperwork to be figured out. At the end I ended up Paying an additional $982.00. This was totally unacceptable. But what can you doHelena S.
Customer did not leave a comment.MONIQUE H.
Customer did not leave a comment.JOLENE W.
I was overcharged and made out to seem as if I was a liar when trying to resolve the discrepancy with Postal Annex Manager Ivonne. The willingness to be proactive was none existent. I waited a week calling for verification everyday only to get shut down with she doesn't own U-haul. Ivonne never listened to my explanation and kept trying to get me off the phone. Yes you don't own U-haul but you provide a service using them so your just as responsible for making a great experience. In the end I was refunded although it was the lack of empathy given causing me stress and anxiety on how I was going to get this resolved. I would not recommend this place for any services as I believe Ivonne only caters to the usual people with ties to services used. Customer service is not a focus here. So yourself a favor and use a store that cares.Shane H.
Very friendly staffSYDNEY C.
Employees were extremely helpful and very courteous.ANTHONY N.
Customer did not leave a comment.Daniel P.
Customer did not leave a comment.Patrick M.
Customer did not leave a comment.Alexandria B.