Customer Reviews for Postal Annex 4019

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Postal Annex 4019

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Donaji C.
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Horrible experience! They had me drive to three different locations because the truck I had reserved was not on the location I was supposed to pick it up from and instead of apologize or try to fix the issue I was only told that it wasn't their problem. I had to drop off the truck to a location that was way far away from me where I had chosen a location that was 5 minutes away from point B. I had reserved the truck for 9 am and I did not get it until 3:30pm which made me change everything I had planned and run short on time.

eder H.
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Customer did not leave a comment.

barbara J.
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My location and pick up time were changed which caused a huge inconvenience. I had to go 15 miles in another direction and the time was 2 1/2 hours later! Found out by checking on line the evening before as I was not notified. When I called to see what was going on the representative was not helpful and very uncaring. Made our move so stressful. Had to reschedule with help to load and unload the truck in San Diego. I have used UHaul many times in the past 40 years but not certain if I will in the future.

barbara H.
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Great Service!

Esmeralda S.
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Customer did not leave a comment.

nancy L.
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Have vehicles clean and check for any mechanical problems

Corina V.
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Customer did not leave a comment.

Lisa P.
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Staff were friendly and helpful, explained process in detail. Truck was clean and over half tank of gas. Maybe need bigger signs to be able to find location better.

LATANYA R.
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Customer did not leave a comment.

Francisco M.
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??

enrique A.
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Customer did not leave a comment.

Carmen U.
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Front desk lady was a little snobby but got what i needed

Carey W.
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Customer did not leave a comment.

denise S.
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Customer did not leave a comment.

Judith M.
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Customer did not leave a comment.

Grace Anne B.
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The girls at the counter do not know what they're doing. Train these girls. They were all over the place, the line was long, one of the customer already got irate. Also, if there's a long line, make the chat with the customer to a minimum. Don't go to a full on story of whatever.

ivan E.
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Great service and friendly.

guillermo G.
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Customer did not leave a comment.

Rosario B.
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Customer did not leave a comment.

Jovanna G.
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Very friendly staff

rochelle S.
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Make sure the truck was ready at the time of pick up and go over the looking at the truck together Be for the customer leaves.

David B.
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Good service

Christina A.
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Fix the passenger side mirrors. Applying small locker sized mirrors with tape doesn't help with all the bouncing while driving. Definitely a driving hazard. The employees at the postal annex were nice and helpful, but the customer service over the phone did not help after I had called 3 times trying to get a code for the lock box, when I didn't need it in the first place because the store was still open. The postal annex closes at 7pm and the customer service rep accused me of being late to pick up my truck and said I was there after 5 when in fact I had gotten there at 4:25 when my pickup was scheduled for 4:30. Rep on the phone said he has that location to close at 5 according to his records. I had paid for a utility dolly that was not in the truck, but I was reimbursed, just made my night a little harder moving the large items I needed it for. Thankfully the trucks are in the same parking lot as a gas station because when I picked up the truck it was on empty. I was given a “gas credit” and the store rep said to return it the same way and it would be fine, but then that credit was taken off the final bill. My overall experience was horrible reserving a truck online and completing the check in to help “save time”, when in fact I was there for over an hour, but again the girl inside the store was nice and helped me out in the long run.

mary L.
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Very helpful

veronica C.
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Better customer service, they don't take cash, they need training on handling the public ,its not a uhaul dealership its a postal annex

Katrina M.
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They were trying to over charges for mileage or gas I should say we went approximately 12 miles round trip and they were trying to say we used a quarter of a tank of gas over them out that was specified on the contract; the miles themselves should have told the story that they're gauge just had to be off but, instead we received nothing but attitude. Horrible customer service and will never use them again nor will I recommend anyone go to their facility

Robert B.
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Cockroaches and filth. Fumigate the damn thing. Also, maybe even sweep it out beforehand.

victor L.
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Rude customers service

ana R.
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Customer did not leave a comment.

terence S.
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Customer did not leave a comment.

Guillermo M.
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Everything was great

HECTOR L.
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I will never rent u haul again because of the experience of the personal i was treated horrible

Bianca A.
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Customer did not leave a comment.

jason C.
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Customer did not leave a comment.

VINCENT V.
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Miss not having the pick ups at this location. As always the service was great.

Vincent V.
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Great place to rent from. Wish I could of rented a pick up instead of the 10 footer. Hopefully there will be pick ups here in the future. I did get every done that I needed to do. Thank you. Have a great day, and weekend.

PAMELA S.
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Truck was dirty with animal hair and mud . FUNKY UNCLEAN TRUCK W/ TIRE PRESS LIGHT ON. FIELD MANAGER NAME DEION ROBERTSON said all trucks are up to standard. I have pictures to prove and have allergies that require medical attention from incidents such as these. Unhappy wife

VINCENT V.
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Great place to rent from.

vincent V.
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Keep up the good work. Excellent place to rent from. Merry Christmas, and Happy New Year.

MICHAEL B.
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Drove all of maybe 3 miles but tripometer made it as if it were 6. Not a huge deal but seeing as I'm charged for every mile I don't like the idea of it being out in as more miles than I actually travelled. Also feel that a grace period should be allowed if contracts if at least 20-30 minutes given last minute problems. Rental car agencies give you at least 39 minutes to an hour of a grace period before trying to charge you for an entire day. Appreciative that the manager agreed to change it so that my rental only lasted 2 days

VINCENT V.
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Keep up the good work. Excellent place to rent from. Will tell my friends about U Haul at Postal Annex. Great people.

vincent V.
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Keep up the good work. Great people at this location.

david T.
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We had no complaints. Service was fast and people very friendly and helpful..

vincent V.
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Great people to work with. Very professional. Keep up the good work.

Vincent V.
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Keep up the good work. Great people, and service.

VINCENT V.
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Keep up the good work.

vincent V.
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Great service.

Lonnie M.
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I was an hour late, the girl at the counter couldn't close my contract so I got no official confirmation of my return. Just a handwritten note, better than nothing, I guess she did what she could. I also asked if the girl who would close in the morning could call prior to closing, and received no call. I know there were two rates 24 hour and 10 hour and wanted to ask if I had to pay full day rate for hour late return. My issue isn't me paying the extra it's the fact that I asked for a call as got nothing.

AUGUSTO R.
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I just wish they'd more rental trucks

John J.
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Customer did not leave a comment.

SHEILA H.
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Everything was great. Your representative was very friendly and helpful. Thank you.

TIM P.
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A+++++++++

Charles S.
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There was only 1 person qualified to help us, it appeared, and we had to wait about 30 min to get checked out.

Eric M.
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Customer did not leave a comment.

Erica G.
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Customer did not leave a comment.

Harold C.
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Customer did not leave a comment.

GURINDER D.
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Customer did not leave a comment.

Melodie J.
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Clerk was unfamilair with Uhaul system. Nice enough guy but I waited 45 minutes to return the truck as he talked to someone on the phone who walked him through the process. I'll give them a little bit of slack since I got there 15 minutes before they closed, but since I was told that if I got there after they were closed I could just leave the truck in the parking lot behind the store and drop the keys in the front door slot, the person who was on the other end of the phone should have suggested that he take the keys and a copy of the paperwork and she would handle the return when she returned to work - instead of making me wait for 45 minutes while he/they figured it out.

Jimmy T.
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Military Discount

STEVE W.
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Customer did not leave a comment.

Chance L.
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One lady trying to run a Post Office annex and rent out trucks to people. She did the best she could, The management should be better organized and plan for any issues that may come up so the customers arent backed up.

Gurinder D.
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staff was very nice and clean place

Govinder S.
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Customer did not leave a comment.

KIA G.
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he help me understand why i had to put more fuel but explaned it in a very polite manor

No reviews have been submitted for this location.

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