Customer Reviews for Postal Annex 4019

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Postal Annex 4019

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Lisa P. on

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Staff were friendly and helpful, explained process in detail. Truck was clean and over half tank of gas. Maybe need bigger signs to be able to find location better.

LATANYA R. on

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Customer did not leave a comment.

Francisco M. on

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??

enrique A. on

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Customer did not leave a comment.

Carmen U. on

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Front desk lady was a little snobby but got what i needed

Carey W. on

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denise S. on

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Judith M. on

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Grace Anne B. on

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The girls at the counter do not know what they’re doing. Train these girls. They were all over the place, the line was long, one of the customer already got irate. Also, if there’s a long line, make the chat with the customer to a minimum. Don’t go to a full on story of whatever.

ivan E. on

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Great service and friendly.

guillermo G. on

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Customer did not leave a comment.

Rosario B. on

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Jovanna G. on

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Very friendly staff

rochelle S. on

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Make sure the truck was ready at the time of pick up and go over the looking at the truck together Be for the customer leaves.

David B. on

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Good service

Christina A. on

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Fix the passenger side mirrors. Applying small locker sized mirrors with tape doesn’t help with all the bouncing while driving. Definitely a driving hazard. The employees at the postal annex were nice and helpful, but the customer service over the phone did not help after I had called 3 times trying to get a code for the lock box, when I didn’t need it in the first place because the store was still open. The postal annex closes at 7pm and the customer service rep accused me of being late to pick up my truck and said I was there after 5 when in fact I had gotten there at 4:25 when my pickup was scheduled for 4:30. Rep on the phone said he has that location to close at 5 according to his records. I had paid for a utility dolly that was not in the truck, but I was reimbursed, just made my night a little harder moving the large items I needed it for. Thankfully the trucks are in the same parking lot as a gas station because when I picked up the truck it was on empty. I was given a “gas credit” and the store rep said to return it the same way and it would be fine, but then that credit was taken off the final bill. My overall experience was horrible reserving a truck online and completing the check in to help “save time”, when in fact I was there for over an hour, but again the girl inside the store was nice and helped me out in the long run.

mary L. on

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Very helpful

veronica C. on

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Better customer service, they don't take cash, they need training on handling the public ,its not a uhaul dealership its a postal annex

Katrina M. on

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They were trying to over charges for mileage or gas I should say we went approximately 12 miles round trip and they were trying to say we used a quarter of a tank of gas over them out that was specified on the contract; the miles themselves should have told the story that they're gauge just had to be off but, instead we received nothing but attitude. Horrible customer service and will never use them again nor will I recommend anyone go to their facility

Robert B. on

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Cockroaches and filth. Fumigate the damn thing. Also, maybe even sweep it out beforehand.

victor L. on

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Rude customers service

ana R. on

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Customer did not leave a comment.

terence S. on

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Guillermo M. on

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Everything was great

HECTOR L. on

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I will never rent u haul again because of the experience of the personal i was treated horrible