Customer Reviews for Postal Annex Eastlake
(U-Haul Neighborhood Dealer)

Rating:

5.0

No Issue with this Location. Regular customer

Rating:

5.0

Always rent from this location. we always receive the best service, here

Rating:

5.0

Clean before pick up I do it myself but I don’t have time

Rating:

1.0

This people lied about the mileage on the U-Haul because I put only like 40 miles and there are charging me for 126 miles there are wrong and I’m gonna get to the bottom of on this matter first they had lied show much gas was in it I told them didn’t think I needed to look at mileage I thought they were honest but I guess there not please don’t go there

Rating:

3.0

The u-haul truck I received was very dirty inside and out. In addition, I think the truck was due for service because every time I came to a stop sign it felt like it was going to die on me. This location had two 15 footer trucks. A newer model and an older model. For some unknown reason, I ended up with the older model (year early 2000's). I don't know if they rent out the older models first before they rent out the newer models. I am just glad we made it home safe regardless of whatever mechanical issues the truck had.

Rating:

2.0

I returned the cargo van on a Sunday, and got charged an extra $20 for being a few minutes late. The van was filthy with trash from the previous renter but I didn’t complain.

Rating:

5.0

The staff was very flexible to meet my needs with no hassle at all. Thank you so much for a perfect rental!

Rating:

3.0

THE EXACT LOCATION OF THE PICK UP WAS UNCLEAR, THE ONLINE PORTION OF THE RENTAL INCLUDING THE CALLING OF 2 SEPARATE INDIVIDUALS WAS UNCLEAR, THE WHOLE PROCESS LACKED CLARITY AND INFORMATION/DIRECTIONS ON WHAT AND HOW TO DO THINGS WAS NOT PROVIDED UNTIL AFTER YOU PICKED UP THE VEHICLE.

Rating:

5.0

This U-Haul location was very convenient to me. Customer service was excellent. I will definitely be coming back.

Rating:

5.0

We rent often from Uhaul and love this location. Today's rental of a cargo van was terrible. It was so dirty that we almost returned it. It stunk, it had food stuck in places where food shoudl not be and melted chocolate in the door handles. THIS van needs to be cleaned...FIRST time we had a dirty rental from Uhaul....please do better.

Rating:

5.0

It's my first time using U Haul and the employees are very helpful with what i need for my moving. definitely 5 star customer service. thanks a lot

Rating:

2.0

I booked it about a week in advance. Guy did not mention there was a rate / mile. Also did not explian how to refill it to the checkout gas level (ended up overfilling it). NOT HAPPY... Would go

Rating:

5.0

Very professional and very nice employees

Rating:

5.0

Ram 1500 Promaster Vans or Ford

Rating:

5.0

The PostalAnnex+ staff were very friendly and extremely efficient in my check-in and check-out procedures. The cargo van I rented was in excellent working condition and served our moving needs nicely. The cargo area was slightly dirty with leaves and other miscellaneous particles, but the ribbed floor mat makes fully cleaning that area very difficult so it is understandable. Certainly nothing that inhibited our use of the vehicle.

Rating:

4.0

Unfortunately borrowing a truck for 12 hours for 200.00 doesn’t seem an equal trade. Next time I have to move I will look for a better value. I blame this on the current state of the economy, not the company. Just saying.🥹

Rating:

5.0

CJ and his colleagues were very helpful especially regarding issues with the app concerning checklist! Awesome and very professional and i highly recommend them! Thanks guys!🙏🏽😎💪🏽

Rating:

5.0

Had no issues Online checking was easy Return no problem

Rating:

4.0

Employees were courteous and effecient.

Rating:

1.0

There were no rear lights only brake lights. The dashboard had NO LIGHTS. I could t even see my speed. There were no working light in the truck in the back This was a safety hazard. Dangerous to drive and extremely horrible to think the staff would allow a customer to rent a truck in this condition!!!! Putting g my life and those around me in danger.

Rating:

5.0

Excelente service

Rating:

5.0

Staff were very friendly, courteous and with an outstanding customer service.

Rating:

5.0

First time at this location thank you for making the transition seem so simple and smooth. I appreciate the assistance that was provided at this location.

Rating:

5.0

The atender was very serviceable and cordial She helps a lot

Rating:

3.0

Fix driver’s visor , it kept falling into the line of site.

Rating:

5.0

Thank you

Rating:

3.0

The van smelled bad windows where very dirty someone drew faces that where visible while driving.

Rating:

5.0

Super easy experience. From pick up to drop off totaled no more than 3 minutes, very streamlined.

Rating:

5.0

THE BEST UHAUL LOCATION IN SAN DIEGO

Rating:

2.0

Way too difficult to do contactless pickup/drop off. Wouldn’t recommend, much easier companies with lower prices.

Rating:

1.0

Lights did not work and shift stick would get stuck in neutral when you tried to reverse .

Rating:

5.0

I got charged for gas even though I filled it back up

Rating:

5.0

Inside of truck was somewhat clean but the outside was fairly dirty and dusty

Rating:

5.0

Just an observation ... The truck I was given has a broken visor and the interior roof cloth lining was falling off. I tried uploading additional pictures besides the dirty aspect of the truck, but it only permits to upload 1 picture. I have no complaints concerning the staff and their service at this location. Otay Lakes Rd in East Chula Vista CA. 👍

Rating:

5.0

Easy to find. Lots of parking. Easy to pickup and return

Rating:

5.0

Thanks for the new truck this time!!! Denny

Rating:

3.0

I’ve rented before and the trucks are newer and better kept. Overall, it was a very easy process to rent and return.

Rating:

5.0

The best location in Chula Vista

Rating:

5.0

Always they give a perfect services

Rating:

5.0

Nothing everything good.

Rating:

5.0

Great Service

Rating:

3.0

Took a while to get the initial check out done, didn't have all the supplies (moving pads) requested (which didn't end up mattering because we didn't need it anyways), sun visor kept dropping into my field of vision, wouldnt stay up, check engine light turned on after about 15 minutes. It got the job done but I wouldn't say it was 5 star

Rating:

5.0

The same size truck at Home Depot rented for twice my rate. However it was a little newer with less miles. But the way, it’s time for new shocks

Rating:

5.0

Great staff and excellent service!

Rating:

5.0

good services as always

Rating:

5.0

Only complaint would be the truck’s gas gauge is not very accurate. I only drove 17 miles, refilled over 2 gallons, and somehow the gauge read to be significantly LOWER than when I picked it up.

Rating:

5.0

Vehicle had a check engine light turn on while in the middle of the move, I had to go to the facility (added additional mileage) they cleared the code, however it came back up once again at this point I just had to return the vehicle back to the facility

Rating:

5.0

Increase the Saturday hours to at least 5pm vice 4pm. I tried to return my equipment before the store closes but I arrived exactly 4pm due to putting gas to the truck even though my equipment is nit due until 0945 the following day.

Rating:

5.0

It was a great truck and only had 18,000+ miles on it. It was comfortable and got reasonable mileage.

Rating:

5.0

No issues. Quick and easy pickup. Quick and easy drop off.

Rating:

5.0

Excelente service

Rating:

4.0

I wasn't aware that the location was at Postal Annex so I got a little lost.

Rating:

5.0

Amable solo demore 10 minutos para entregar

Rating:

5.0

Excellent customer service!!

Rating:

3.0

I was very happy that last minute I contacted postal annex, Eastlake and Otay lakes road store and reserved the Cargo van. Service was excellent especially owner seems kind n helpful . I definitely recommend friends and family for uhaul needs in the future.

Rating:

5.0

Amazing customer service!!

Rating:

5.0

Driver floormat was dirty. I selected NO SAFEMOVE, but on the bill they charged me $15. I also drove total of 15 miles but put 2 gallons of gas in truck. They charged me $14 for fuel. I do not know why they overcharged me for both of these things. They have now reimbursed me. I still think my bill is too high but not sure why. Don't like the inaccuracy of this billing system.

Rating:

5.0

Michelle is wonderful!

Rating:

5.0

Awesome customer service very friendly and the equipment is in amazing condition!!