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CLAUDIA S
Customer Reviews for Postal Annex Service Center 3011
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My truck was an hour and a half late. My reservation was for 8am and the truck was delivered at 9:15am and it was filthy. The previous renter has transported dirt and it covered the entire truck and got all over my furniture.
LEA GPeople at the pick up counter were lovely but the truck was in poor condition: over 100,000 miles, blown out shocks, vibrating brakes, and 2 warning lights on the dashboard lit up the whole time.
Robert AA few negatives outside of the location's control: 1. Headlight was out on the truck for the whole time 2. Didnt get all of the blankets for the move--only half 3. when opening the plastic of the blankets, they were all damp and had not been dried properly 4. I dont know yet what they are charging me (full rate or a discount for these issues)? Positives: 1. I love everyone in this location 2. they are the absolute best 3. I would follow them to the depths of hell :-)
Barry KEducate the customer on how to turn off the towing feature.
Diane D