Customer Reviews for Postal World
(U-Haul Neighborhood Dealer)

Rating:

1.0

Worst customer service ever

Rating:

5.0

The equipment was great no problems with truck. Gas mileage for 10' was easy surprisingly. I kept it around 60-65 max even when speed limit was 75 on my way to Arizona just save be easier on gas and looking at the gage told me I was in the greed for fuel efficiency and surprisingky in a fully loaded 10' going 660 miles it was 162.75 in gas. Through elevation climbs and everything. Pretty nice.and the blankets helped tremendously. And truck had no issues btw... Great service, great company. Good deal on a big moving boxes package and dolly I had bought a few months before. Super happy I did!! Excellent!!

Rating:

1.0

Staff had an Attitude and just wasn’t a pleasant place. The truck was very dirty inside and out.

Rating:

5.0

Very friendly and professional

Rating:

5.0

It was very convenient location for me and also He was respectful and helpful person! Thank you ☺️

Rating:

5.0

I had a great customer experience renting a U-Haul at this location. Definitely would recommend to others to rent here!

Rating:

5.0

Everything is perfect when it comes to renting.

Rating:

5.0

Great customer service!

Rating:

5.0

Full tank when I start. Shouldn’t have to fuel up just to get on the road

Rating:

3.0

Stop asking for pictures of drivers. You have the driver's license which should be enough for renting a truck.

Rating:

5.0

Very easy to pick up and drop off. The truck was very clean and ran great. Will definitely look at this location next time I need to rent

Rating:

5.0

Customer service at Its Best!!!

Rating:

1.0

Extremely rude when I arrived to return the U-Haul. He was sitting at his desk on his phone and when I approached to tell him I was returning the truck he said "I'm going to have to do that tomorrow because I'm about to close" I told him I had already done the return over the phone & I was just dropping off the equipment. He then said "oh ok well I'll still have to complete the process tomorrow". I dropped off the truck at approximately 5:30pm the locations hours are 9am - 6pm.

Rating:

5.0

The people at this location were very professional, both on phone and in person.

Rating:

1.0

We waited 30 minutes after the posted opening time to return the truck. After determining that no one was coming we left a note and keys in the drop box. We were then charged the after hours fee for this inconvenience. Had I know that our morning would have been wasted and we would have been charge for the incompetence, we would have dropped the truck last night and saved our selves the trouble. We were moved to an inconvenience location and charged and extra fee, can't say I will recommend or use UHaul again.

Rating:

5.0

Gave me one price and ended up paying over $200.00 for 2 hours way over priced, will never rent again when you paint $29 a day on your trucks and charge $100.00 an hour, that is false advertising. very miss leading.

Rating:

1.0

Got charged for two days and only used for one day ! Lady argued with me telling me I was late to drop off by 50 min and would be charged an entire day even when I told her I thought I could drop off anytime when finished like all the other uhaul locations! Lots of attitude, Worst experience I have ever experienced while renting a uhaul

Rating:

5.0

Quick and easy

Rating:

1.0

The store did not open at the time stated on the door and I lost time because of that. Very unprofessional.

Rating:

1.0

Better customer service Fix your app

Rating:

1.0

Claudio was really rude and unprofessional. I had experienced the worst service with uhaul on Saturday June 26th was the day the truck was supposed to be rented but the dealer on Montana said they could't wait for me because they closed at 5:30 and uhaul customer service said 6pm, so they left the keys in the lock box which we were never able to open, we spoke to 3 representatives that kept transferring me over and over and spent 3 hrs on the phone and the last representative was a more helpful she gave us 3 different passwords but none worked so i was transferred again and was told i would receive a call back so the dealer can open the lock and give me the keys but I never received a phone call, then i get another truck scheduled with the worst dealer Claudio on Pellicano, whom cussed out my husband when he told him he was being rude and unprofessional. This has been the worst service ever because it delayed my move and ended costing me more money and a waste of time.

Rating:

5.0

It was a great easy return.

Rating:

2.0

I showed up at 1000am and Location didn't open till after 1030am. Didn't get my rental till 1047am. Truck was dirty outside and inside.

Rating:

5.0

Mr. Claude Z. Is the man to go to when you need to rent a moving truck etc. Caring, very knowledgeable, professional!!! Who took care of my daughter when she was in need of help in finding the best size truck to use and price range. He also informs us how all the fees work and the information she needs to know. Unlike other places where you have to ask the right questions and ask for paperwork. Best way to go to In town!!! Postal World 11985 Pellicano Dr Ste G El Paso, TX 79936

Rating:

3.0

Truck Pick up appointment was 10 am, Office did not open until 10:25 am. I arrived at 9:40 and waited along two other customers.

Rating:

1.0

Not a good experience when the truck that was rented was dirty inside the cab and inside the bed of the truck. Spoke to the customer service representative at the location and no deduction was made on the rental after I cleaned it up after picking it up after hours.

Rating:

2.0

They charged me to use the dollie but they put one in the truck I rented

Rating:

5.0

Excellent service. The best service I've ever had renting trucks. Thanks

Rating:

5.0

Great help and great service. Friendly and courteous.

Rating:

5.0

Awesome customer service will definitely use this location again

Rating:

5.0

Awesome customer service will definitely be back ????

Rating:

5.0

Very friendly and fast customer service. Would highly recommend!

Rating:

2.0

I have used uhaul many times and never had a problem. This location was closed upon arrival for my pickup at 10:00 and I waited 45 minutes for someone to show up. They were suppose to open at 10:00 mind you. The truck was not clean or well kept.

Rating:

1.0

The whole process was wrong. I was charged like 80 miles when I used it for maybe 15. It took days and I only got one follow up. I never found out what the resolution was in the end until I got an email with my receipt Over all it was a very bad experience. I regret going to this location.

Rating:

5.0

Great customer service... will definitely be back!!!

Rating:

3.0

This is a ups store with u haul trucks. Gentlemen was busy working with others. Next time I'll go to a u haul store. Nothing against the gentlemen at the store. It's just he had more to do then rent trucks

Rating:

5.0

Continue with the great customer service!

Rating:

1.0

Be on time for scheduled appointment. Attendant was one hour late. The truck was extremely dirty with a strong odor of cat urine. Attendant was notified via phone call. Nothing was done about it. He just said he would notify uhaul. I had to wash the truck in order to use it

Rating:

5.0

A+++

Rating:

3.0

The Saturday schedule says that they open at 10 am and it was almost 11 am and it was closed and it does not have a phone number written down outside at the door to mark and know what happens. It was very uncomfortable and there was another person waiting in his truck for them to open.

Rating:

5.0

Excellent service!

Rating:

5.0

I would make sure there is clear communication between the store and uhaul because I was charged for two additional days even when I returned the vehicle same day.

Rating:

5.0

I tried turning in the truck through the website, but I couldn't get past the location question. I notified the office manager with texts and pictures of dashboard.