Quit charging customers for dirty trucks, when that's the way I picked it up.JOHNNY THEODORO T.
Customer Reviews for Postal Xpress Mail
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Alberto D.
Customer did not leave a comment.Joyce W.
Customer did not leave a comment.SAMETRA F.
Customer did not leave a comment.Gelay B.
Customer did not leave a comment.Sebastian T.
Customer did not leave a comment.AHMED M.
Customer did not leave a comment.Christian G.
Had difficulties with the app checking in to get the truck. And the gas cap sensor was broken, which made checking the odometer impossible while driving.Ryan P.
Drop off location didn't want to accept the vehicle an was extremely rude , threatened me with extra charges if I did not take the vehicle to a different location, I had to call corporate for assistanceakini A.
Customer did not leave a comment.EDWILE M.
Nice place 'akwY where I will go n t citytiffany M.
Customer did not leave a comment.Gilberto C.
Customer did not leave a comment.Jacqueline G.
Customer did not leave a comment.alex B.
Customer did not leave a comment.Carlos R.
Customer did not leave a comment.alberto G.
Customer did not leave a comment.Robin R.
Customer did not leave a comment.Alejandro L.
They couldn't even print a receipt after returning the truck Very bad serviceEMMANUEL L.
Customer did not leave a comment.MAYAD C.
Evriting was goodMIGUEL C.
Customer did not leave a comment.Isis J.
Customer did not leave a comment.VICKY M.
Customer did not leave a comment.ERIC P.
The owner was a very kind, happy person who did everything to accommodate me in returning the truckPAMELA C.
trusmwas double charge for my rental, rented a car hauler saturday at 2:30 pm returned it on sunday at 12:30pm i was charge for 2 days when its a 24 hour rental.Jean M.
I was over charged double and paid for a dolly and never received oneCHELSEA OLAMIDE O.
Absolutely the worst experience I have had. Tjey called a number handed me the phone and i had to give information to someone I did not k ow who they worked for. Ehrn finished your trailer is out there. No help hooking up so heavy I could not lift it ti hook it upFRANK C.
To review correct miles of the Equipment before renting to other clientsJIMMY P.
Customer did not leave a comment.ROBERT W.
they did not have the blankets or dolly and we have not been credited for those as of yet.James M.
When I got there and ask to rent the trailer outside, I was handed a phone with the actual person asking the question, so the customer service person was at another location, but the trailer was at the Postal Xpress Mail. Some of her question did not make sense. I decided not to continue with her, and went to the Grand Parkway location to see if the had a trailer available, which they did not. Through them, I made the reservation of the trailer from Postal Xpress, which was the only one in the area, and proceeded to pick it up. Thanks to the Grand Parkway location guy, that did a wonderful job and save me time and money.MIGUEL M.
Customer did not leave a comment.MICHAEL S.
The store was closed.Roberto M.
Customer did not leave a comment.MELVIN W.
Have attendant do his job. It should not be left to a 80 year old customer to do everythingFred W.
Customer did not leave a comment.lacarla D.
Personnel did not actually do anything other than the paperwork. Had to locate designated spot in public parking lot and disconnect trailer myself. Ordinarily this would be no problem but in this case I had broken my leg two days earlier. Fortunately I brought a friend. No inspection of trailer at time of drop-off to verify condition.DAVID V.
Found trailer safety hook bent but usable, trailer was clean but needed sweeping out and no spare tire (not sure if this is normal, but would have felt safer on Interstate with a spare). The guy at pickup location didn't care when I mentioned all this. He said take pictures and go, if I have issues call 1-800 number for U-Haul.JAMEY D.
The team was friendly and very attentive. I didn't know the box was behind the store but I was able to figure it out definite would rent from them again a Uhual truck...ShaVaughnda P.
This location is a storefront Postal shop, signage for U-Haul could be better. The truck in the parking lot was the only way I spotted it.Kevin G.
Customer did not leave a comment.april J.
Customer at the drop off location was helpful in explaining to a very bad customer service representative on my plight on how bad I was being treated. I will never in my life advice anyone in renting uhaul truck for out of State move. The Uhaul Customer service was complete BS and the whole system was a mess from the moment I started my reservation. I'll advise people to save money and call on movers company in helping you get your household stuffs from our home/house to your final destination with ease and less stress. Don't ever fall for uhaul tricks!!!! Wish I had the opportunity to replay and denounce the out of state move thing forever with uhaul.Sembu K.
Customer did not leave a comment.Carl T.
Please keep the trunks clean. Thank youtushiba G.
Customer did not leave a comment.Sandra A.
They did not give me the appliance dolly nor the furniture pads I ordered and paid for. Unhelpful to resolve problemsNathan E.
There Was an issue with link thru phone and staff was very patient with me. They assured me everything would be fine after reviewing the returned truck.Clifford C.
Customer did not leave a comment.Kelly J.
Customer did not leave a comment.JAMES B.
Customer did not leave a comment.Bradford H.
If uhaul is offered at a certain location all employees should know how to deal with them. Took me 2 hours to get a truck and only 1.5 hours to load, unload and return. Was very inconvenient and frustrating. Had to pay the movers extra for their wait. THANKS A LOT POSTAL EXPRESS, you suck. Lilly, you were absolutely NO help!!DAVID B.
the location had a different name and thus it was harder to find, and there was no key drop off box.Natalie D.
The counter guy had no idea about the new online system. He insisted I was there to return my truck when I walked in with the screen that says "get the key". Then did the same thing when I returned it. Forced me to show him a receipt and then forward to his email before i could leave the store. It ended up taking double the amount of time it should have.Candace C.
Customer did not leave a comment.nutan B.
No signage, it's a postal/copy place, didn't know login for the uhaul system, didn't understand I had a reservation and appointment. Didn't know how to complete the rental process. Rented me a truck with a dolly in the back, I didn't need or ret a dolly.Mark E.
Customer did not leave a comment.alex C.
Location: Post Xpress Katy TX No assistance hooking up trailer No assistance with verifying trailer was properly hooked up or trailer lights were functioning. Did not have my furniture dollyMike B.
My contract was not closed out in a timely manner. I am not sure this is the location for true UHual service.Brian M.
It seemed like they never rented a uhaul to anyone ever.Brittany L.
I called this location before I left Florida, to know if I can drop off the equipment after hours, the guy said yes just leave it in front of the store. I dropped off the equipment Saturday night March 18, 2017. They are closed on Sunday, I called Monday morning as soon as they open to check if everything is ok, His name sounds Emthicar, he said I need to come and sign the receipt at their FM 259 location. I called the location spoke to Donald, I asked if he can just send it to me by email and resend it back to them, he said ok and he will email it to me. I did not receive anything, So I called him back the following day to advise, he then said the 3038 N Fry location owner Edgar will take care of it. I called the Fry location again, the same guy that I spoke Monday told me, he will not be in until noon, I told him I will be working by then I left my telephone number and requested to call or text me. No response. These people doesn't seem to know how take care of their clients.Marilene C.
This location was close and convienent to our drop off point. They were also very friendly and helpful. We would also recommend this location to others.Rosaura P.
Customer did not leave a comment.Susan F.