Customer Reviews for Postal Xpress Mail

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Postal Xpress Mail

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Carl T.
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Customer did not leave a comment.

tushiba G.
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Please keep the trunks clean. Thank you

Sandra A.
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Customer did not leave a comment.

Nathan E.
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They did not give me the appliance dolly nor the furniture pads I ordered and paid for. Unhelpful to resolve problems

Clifford C.
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There Was an issue with link thru phone and staff was very patient with me. They assured me everything would be fine after reviewing the returned truck.

Kelly J.
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Customer did not leave a comment.

JAMES B.
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Customer did not leave a comment.

Bradford H.
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Customer did not leave a comment.

DAVID B.
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If uhaul is offered at a certain location all employees should know how to deal with them. Took me 2 hours to get a truck and only 1.5 hours to load, unload and return. Was very inconvenient and frustrating. Had to pay the movers extra for their wait. THANKS A LOT POSTAL EXPRESS, you suck. Lilly, you were absolutely NO help!!

Natalie D.
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the location had a different name and thus it was harder to find, and there was no key drop off box.

Candace C.
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The counter guy had no idea about the new online system. He insisted I was there to return my truck when I walked in with the screen that says "get the key". Then did the same thing when I returned it. Forced me to show him a receipt and then forward to his email before i could leave the store. It ended up taking double the amount of time it should have.

nutan B.
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Customer did not leave a comment.

Mark E.
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No signage, it's a postal/copy place, didn't know login for the uhaul system, didn't understand I had a reservation and appointment. Didn't know how to complete the rental process. Rented me a truck with a dolly in the back, I didn't need or ret a dolly.

alex C.
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Customer did not leave a comment.

Mike B.
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Location: Post Xpress Katy TX No assistance hooking up trailer No assistance with verifying trailer was properly hooked up or trailer lights were functioning. Did not have my furniture dolly

Brian M.
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My contract was not closed out in a timely manner. I am not sure this is the location for true UHual service.

Brittany L.
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It seemed like they never rented a uhaul to anyone ever.

Marilene C.
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I called this location before I left Florida, to know if I can drop off the equipment after hours, the guy said yes just leave it in front of the store. I dropped off the equipment Saturday night March 18, 2017. They are closed on Sunday, I called Monday morning as soon as they open to check if everything is ok, His name sounds Emthicar, he said I need to come and sign the receipt at their FM 259 location. I called the location spoke to Donald, I asked if he can just send it to me by email and resend it back to them, he said ok and he will email it to me. I did not receive anything, So I called him back the following day to advise, he then said the 3038 N Fry location owner Edgar will take care of it. I called the Fry location again, the same guy that I spoke Monday told me, he will not be in until noon, I told him I will be working by then I left my telephone number and requested to call or text me. No response. These people doesn't seem to know how take care of their clients.

Rosaura P.
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This location was close and convienent to our drop off point. They were also very friendly and helpful. We would also recommend this location to others.

Susan F.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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