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ANTHONY P
Customer Reviews for Powerhouse True Value Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was excellent
Jessica SGreat customer service and very prompt.
WILLIAM KVery professional and kind!
PARANDA WOnce you pay to rent and guess the mileage, you should be given some kind of discount for mileage over what you prepaid for. I paid over 200 to get the truck and ended up debited another over 2002 days after I returned the truck. What if that was bill money to get power in the new place for my kids? We would be in trouble. That's not rite.
ROBIN HThe back had roaches in it.
STEPHANIE DVery nice and professional.
Stacy NHave a truck ready
JOHN REnsure that when picking up and dropping off equipment at the location, it is well communicated the time the gates of the business are locked preventing the return of the equipment.
Alexander HThe battery died several times and I had to be jumped off.
Donald BGreat and professional team! They go the extra mile.
Shon BThe drop off process was very easy.
James KThis is our second experience with Powerhouse True Value Rental at the 703 S Houston Lake Rd location. They are responsive and professional! Will definitely be a returning client. -Bwell
Shon BFrom beginning to end it was an easy experience
George MThe customer service was excellent. He was friendly and engaging
Trevor RVery helpful & great customer service
D Moffice area was a bit of a mess.
Gary WThe gentleman that checked me in and out was FANTASTIC!! He made my experience feel easy, quick and hassle free!! Great job, would refer anyone!!🥰
Latoshia BWas dirty and had zero gas. Had to immediately go to the gas station to fill up and ended up putting more gas than I needed to…returned with about 1/3 gas and only needed a 1/4 at return.
Jonathan ADid the job.. awesome trailer.. towed nice.
James ZSuper friendly and accommodating, made it a very easy experience.
Charles HGreat experience renting from this location!
Melissa MGreat location for me .
Herman rN/A
gerry pThey was great getting in and out.
michael AThis is definitely the best place to pick up your uhaul truck in Warner Robins. Do not use 4800 Russell Pkwy. I had a truck reserved there and they gave it to someone else.
Barbara HCustomer service was terrible!
Marvin MThe employee was rude and inattentive. His phone was more important than my business. And once he quoted me a price double what was expected, he was upset that I correct him. He calculated two days instead of one. Once the trailer was hooked up he walked off without asking to check the lights. That might not be required but it should be.
Bruce DStaff friendly and helpful. Pleasure doing business with. Highly recommend!
Terry VI would recommend using pad locks to secure customer’s items. Some Uhals use them.
MICHAEL CQuick and easy experience
Nicki JThe store and staff were a great experience. Everyone was very friendly and helpful. I was taken care of quickly and efficiently. Huge shoutout to this store. Equipment I needed was available.
Luis SJust keep up the great customer relations!
Dale Das far as maintenance, check the air in ALL of the tires.... I had to find a tire pressure machine to ADD air to ALL of the truck tires and 1 of the trailer tires!! But staff was cooperative & customer friendly...
DAVID PNo utility dolly at location or moving quilts. Main uhaul location had quilts but no utility dolly. I had to pay for the extra miles to go to the main uhaul location and wasted moving time.
Peter SOnly issue I had was that the roadside assistant never picked up. Had to call a locksmith...
Vernon JSuper fast, friendly and helpful
Quang DAll the people in the store were so friendly. The guy that helped us was funny and had great customer service. Answered all our questions by just giving a simple explanation while he was gong through the contract. They made the moving process great. Definitely recommend and will go back if needed!
Manuela MWhen I explained that the amount they were charging for gas wasn’t right because of how the initial store gave me an almost empty truck they pawned me off on corporate instead of acting with integrity and trying to help me. Even when I had receipts.
Stephanie HI have rented at several places in the city of Warner Robins. These guys are one of the best and I try to go back to them when I need a rental.
Robert S