There isn’t anyone on staff at the facility and if you call, no one answers the phone. If you leave a message, no one will call you back. I had to just abandon the storage unit after repeatedly calling, emailing, and texting because there wasn’t anyone to tell I was moving out. A month later, I got a threatening letter demanding payment. I wrote back to them what happened and I finally got a text confirming my move-out and an apology. The apology was a nice gesture, but come on, answer the phone or at least return the phone calls!
Sheila L | Overall ExperienceCustomer Reviews for Prattville Mini Storage, Llc
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A little pricey- my only complaint.
Shani R | Overall ExperienceCharging me a months rent for 3 days is ridiculous.
Jacob B | Overall ExperienceDid everything over the phone, I think her name was Christy, sorry if this is wrong, she was great . The facility is great just what I needed.
Debbie C | ReservationThis was our second “multi year” rental with y’all. Both times y’all made it easy! Will come back in the future if necessary. Thanks for everything!
JOHN W | Overall ExperienceUnit did have more than average dirt and debris on the floor- we brought a blower and cleaned it up some, but all went extremely well other than that!
Tip T | Overall Experience