We were the only ones picking up a truck for a small job Saturday. The computer wasn't working - we waited 30-45 minutes and he finally got us checked in over the phone. Still couldn't print out contract. Drove it less than 10 miles and figured we needed to fill it up to return. I'm sure on a normal computer working day it's an ok place. Saturday wasn't it.
penny S.
Customer Reviews for Precision Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very good service. The whole experience was very painless. I highly recommend using this location.
Tammy S.I had a great experience with this rental. The van I reserved was ready for me and I was processed and on the road in minutes.
Allen S.The trucks check engine light was on, but they put electrical tape over it to cover it up.
Amber W.Owner is friendly but hours of operation are irregular.
Michael M.N/A
JACQUELIN S.I had to change my receiver hall and the person went way beyond in helping me change it. Excellent service there. Thank you.
Michael W.Tommy was very helpful in getting the trailer hooked up and the car loaded. Much appreciated.
Gary G.Tom does a great job with the customers!
Dianne W.I chose to return our van using my phone. While the process was easy, as luck would have it, it was pouring rain and I had to take all the return pictures showing the conditions of the return while getting soaked. It would have been sooo nice to have a carport-like place to stop the van and take the pictures (there are about 6 or 7) and only take a quick shot of the van in its parking place. Also, I have not received a final itemized bill. I "think" it was offered in the return process and I know we used less miles than we had estimated thus totaling less than the estimate.
Marjory C.Friendly owner.
Damian O.Your trailer was very heavy duty and was very well made
Aubrey D.I was charged for a cart that I didn't need, want or use because it was in the way. I requested a 20 foot truck and WA given a 15 foot truck. I also requested a pickup in Bath, NY and was told that the truck would be in Painted Post, NY. This caused about a 60 mile overage since I had to drive 30 extra miles for truck pickup and an extra trip of about 30 miles that I wouldn't have had to do had I received the proper length truck. Fine with location, not happy with the Uhaul experience overall!
Christopher P.Wonderful service. Very professional
sean K.Always great customer service at this place.
David B.Facility was closed at dropoff.
LINDA S.No improvements needed, always a great experience.
Ivette F.Equipment was clean and ready for pickup. Check out and drop off easy with no issues. Neighborhood location was extremely convenient saving me a lot on mileage charges. Two gas stations adjacent make refueling very convenient.
Richard G.Tom was fantastic, welcomed us to Painted Post, talked about the area, processed us quick...
Simon W.It waas a very stream lined experiance and great equipment.
MICHAEL C.The location is adequate but the equipment is not that well serviced or cleaned on occasion.
John J.They gave me a call about an hour before my Scheduled pickup time letting me know it was ready and could pick it up sooner (I scheduled the first pickup time) so I was able to get an early start. The truck was very clean and ran great. $20 to refill after towing a car and back and forth shows how well the engine was taken care of. Pickup was quick and her had everything ready so I never had to wait for anything. Not sure what I could have asked for anything to make this any better.
Ronald B.Great, no problems.
Daryle F.Fantastic experience !!
jan W.Smooth easy transaction. Very well done
DENNIS D.Renting with Precision Motors is beyond convenient. Every time I rent, the store representative has me in and out in just a few short minutes so I can go about my moving needs.
Trey W.The gentleman that was working when I returned the uhaul was a really nice guy, very professional and courteous. If doing mobile pickup I suggest making people aware of the procedure before theh show up to pick it up, so they are prepared with all of their information before hand.
Kyle B.Guy was great and very helpful and polite.
Christian C.Customer service was pleasant and kind ...
donna C.All good. No issues.
Robert W.Was right next to a gas station which made it convenient to fill up the truck was gas.
Kyle H.I will never use U-Haul again. The truck was in bad shape we were shaking so bad, I called the guy we rented it from because we paid extra for the insurance & he said if anything happened we had to call or we get charged another fee so we call him & tell him what's going on he tells us that if we had to get another truck we would have to pay for them to get to where we were at & reload that truck & if we had to get toad we would have to pay for the tow truck. Then he charged us for more miles then what we went. This gentlemen is very old we had to repeat ourselves over and over multiple times. Very disappointed in the service & for what we were charged.
John J.The staff at Uhaul were very helpful with the entire process. We were very impressed with the equipment and overall, the entire process was quick and easy. I will definitely use Uhaul again.
John C.Your website service sucks. It took three representatives to solve the problem of finding my reservation.
Xuegong D.Very nice employee. Had my truck warmed up when i got there.
JASON K.Nothing !
fred T.The guy who rented the truck to us refused to add insurance to our contract and would not make a new one. Very rude
JAMESPATRICK C.Worst drop off location I've ever been to, the only good thing is I could drop off the vehicle through my phone and even that was an issue cause I got charged almost $20 for gas when I returned the truck with the exact same amount of fuel I picked it up with. I'm really disappointed with this service :/
Pablo C.The location was great. My only complaint is the length of time it takes to get the rental through the app. This is not the locations fault. It took me an hour to get through the app and drive away with the truck.
Jessica B.Great quick service!! Nice guy at the business.
stacey W.I had selected an appliance cart with this reservation and was given a utility cart. After I left location I had to stop and purchase an appliance cart because we were moving a refrigerator
James C.Everything was great.
Leo P.Nothing thank you!
GERALD C.Great to work with much better than the Elmira Heights location.
Christopher D.Friendly -- helped me hook up the trailer in the rain!
Donna S.Professional signage with directions for after-hours customers.
Jonathan M.Passenger seat was covered in dog hair, odometer was hard to get in the picture because of the way the dashboard was configured
Dylan D.I have to say I was excited about the app check out and was very disappointed it seemed to go through then no code to access our key. Not anyones fault but very frustrating still
Timothy S.