Customer Reviews for Premier Center of Winter Haven

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Premier Center of Winter Haven

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Donna M. on

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They were very nice and worked with us on everything!

DAVID A. on

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Both the reservations department and the local site were having problems with the uhaul server accepting my major credit card. They both indicated that this problem happens a lot

Channon J. on

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First, the truck was on empty when I recieved it. I had booked movers and had get gas before meeting them and it effected my schedule time and I had to pay more. The person at the location was nice but did not walk the truck with me which resulted in inaccurate information for the beginning milage and gas, so she gave me a few extra miles but I didn't need them. The gauge in the bv truck was not funding properly and I end up putting almost $50 in it. I later had to call the office back to explained the gas and damage to the truck and she said since you called me I will make note and if you ha e any issues have your drop off location call me.

Rodney B. on

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I find no room for improvement. Premier U-haul and storage has been my number 1 go to location for a clean, well equiped trucks ,shipping pads, Dolly's, etc. Angie is the best agent I've worked with and I consider her as a important member of my work force.

Damon D. on

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Billy H. on

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Didier B. on

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Keep up the good work.

Jeremy C. on

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robert R. on

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The people where very nice and helpful.

Mike G. on

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Frank R. on

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Outstanding customer services

Hermes S. on

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Ruth P. on

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Charles F. on

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Great people and very easy to work with.

Reginal H. on

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I selected a dealer close to my house. I verified they had a van. UHaul called and told me I must go to this dealer adding about 24 miles to my trip. Which translates to about $16 to my bill! I will NOT reserve on line ever again!

Derek B. on

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Exceeded my expectations in every way

Gregory B. on

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Allgood

Jean Michel J. on

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friendly. helpful, quick to check me out

Karen S. on

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N/A

Melissa W. on

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They were very busy when we got there and the 2 ladies were working diligently to take care of each one of us. I would give them 10 stars if it would let me. Thank you so much!

Jared W. on

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Steve B. on

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all was great

Rex T. on

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Angela O. on

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Patricia A. on

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You can't get any more efficient than you are already.. Very courtious service... Do not change a thing.

Jose R. on

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Very friendly and understanding to our concerns.

Rachael H. on

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Sandra L. on

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Leland K. on

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Chuck M. on

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Need to get more help and a better computer system. Took 27 mins.to pickup trailer.

ALAN R. on

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These guys are on the ball!!

nanisha S. on

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Nanisha S. on

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STANLEY G. on

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Everything was fine very helpful and I will be back.

Carl F. on

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Jeff A. on

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Nash L. on

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The lady who helped us was by far the nicest lady you may have. Thank you Angela

Brandy B. on

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I want to thank everyone there for making our move so easy and being such lifesavers!

Richard L. on

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Rodney B. on

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Excellent U-haul leasing experience. Premier Uhaul and storage and shipping provides the most professional, truck and moving equipment experience possible. They are my only go to agent in Polk County.

James B. on

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need instructions on how to close out contract other than just dropping off trailer after hours.

Rodney B. on

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I'd said it before so I'll say it again. Clone Angie so you'll have a great leasing experience. She is the best at fulfilling all of my U-haul orders. I truly couldn't run my small moving business as efficient as I do with out her. I recommend to everyone, even if you pass by 10 other Uhaul lots, Angie at Premier Uhaul and storage/shipping center will give you your best leasing experience.

Jim L. on

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SHERMAN A. on

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they are the best. professional, friendly

Rodney B. on

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No room for improvement. This is my go to location for Uhaul rental and equipment.

romer W. on

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Brian E. on

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The first place I went to had no one to assist me. I had to change locations..

Kelle A. on

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JACK L. on

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RODNEY B. on

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Clone Angie and put two of her in each Uhaul location.

Jim L. on

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Rodney B. on

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Best location in the State of Florida for excellent service, clean trucks

Melissa H. on

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david B. on

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The people there were helpful, courteous, and fair. It was a good experience and I will return to that location again.

Jeff K. on

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Highly recommend, went on a long trip went well, staff was very friendly and willing to help you in every way.

Helen R. on

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Excellent Customer Service! I would use them again if in need of a U-Haul. And Recommend them to anyone else who needs this service. Keep up the GREAT work????

Mike G. on

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Rodney B. on

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This location offers the best in customer satisfaction. I rent U-haul and equipment from this location regularly because I can depend on them for availability and the cleanest equipment around. The staff is very professional, courteous and care about each person's business transaction. I'd rather not rent from any other location.

Terrance M. on

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Keep up the great customer service.

Tom W. on

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Daniel T. on

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The interior of the building itself in the Winter Haven store a had little bit of a smell and seemed a little disorganized but other than that the service was incredibly good.

Rebecca F. on

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I was nothing but impressed. These women were warm and friendly and made renting the 15' box truck even easier than I thought it could be! They took the stressful time of moving and made the most intimidating part of the process, for me, the easiest! They even offered to let me look through their collection of DVDs next door when I mentioned we had not yet switched over our cable. Very happy with the service and will absolutely be back in the future!! Thanks ladies!!!

Natalie G. on

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Great Customer Service

Rodney B. on

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I'm a volume renter with U-haul. Based on my experience, I'd recommend dealing face to face with your local U-haul agent and not with online U-haul reservation, aka traffic. I use Premier U-haul and Storage in Winter Haven FL and have always received the best customer service and overall business experience.

Lawrence G. on

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Nathan G. on

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Great experience all the way through great staff of the location

John S. on

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JOSON D. on

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Great

Danny B. on

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Fantastic as always !!!!! Thank you !!!

Danny B. on

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Fantastic !!!!! Will only rent from them !!!!

Rodney B. on

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Robert C. on

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kim Y. on

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Their address needs to be added to the website. When I went to rent one they were not on there. I rented one from the Ave O location to pick up at 10:00 am. At 10:30 the manager, with the gate key, still had not shown up. One of the employees called the district manager and we found one on recker hwy. They were great. Would never use Ave O again.

Patricia A. on

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Friendly and courteous service will definitely use again in the future.

RICHARD K. on

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The 4x8 trailer towed so well, I rarely knew it was attached to my Toyota 4runner. I appreciated it so much that I washed and dressed the tires with tire shine. Thanks So Much!

James W. on

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carlos m F. on

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Good

Martha W. on

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Howard L. on

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This place is terrific!!! Do not change a thing.

Charlene M. on

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The people there were very polite and extremely helpful

Adam M. on

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Rodney B. on

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My experiences renting multiple U-haul s and equipment at Premier U-haul and storage boils down to one thing. Consistency! I'm always satisfied with customer service and care from the entire staff. They each work as a team. My equipment is always serviced, clean and ready to go. So how can they improve? Well simply by continuing to lead other U-haul and equipment rental location by example.

HOWARD ELI J. on

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Randall R. on

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Great customer service. Would highly recommend this location

Donna T. on

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Rick M. on

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Juan A. on

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Craig H. on

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Mark L. on

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Easy to rent, employees are friendly and helpful

Frank W. on

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Matthew Q. on

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Excellent score all around. There was a problem with the rental but the business still did right by me and I was very satisfied with my service

John T. on

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Barbara R. on

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No improvements needed, these ladies are awesome!!!

Yolando B. on

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The staff are friendly. I was provided fast service and was greeted immediately. If I need uhaul services again, Ill be back.

Jesus V. on

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MIKE M. on

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Great experience no problems... would love to buy the trailer I rented great heavy duty trailer. Mike Mullins at Mirage Boats 863 581 7807

DEANNA D. on

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Customer did not leave a comment.

Andrea D. on

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Made a reservation to rent a truck, but when I got there, the place wasn't open. At a neighboring store, they told me to come back in an hour, but to call first. Once I did get there, I had to wait an hour and a half to rent a truck. There was a computer issue with my rental. The owner was apologetic, but it took way too long and I had other things to do, but needed the truck. Asked for a break/discount for my trouble, but that was not forthcoming.

Sue P. on

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Lady V. on

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Nothing, everything was just perfect