Horrible customer service and the self check out using the app is horrible and I got ripped of because of the app. I was told I was going to get a call and never didCarlos C.
Customer Reviews for Premier Indoor Storage Inc
(U-Haul Neighborhood Dealer)
Rancho Cucamonga, CA 91730
(On the corner of 6th st and Buffalo Ave)
Services at this Location:
- Monday - Tuesday:
7:30 am - 11 am / 12 pm - 3:30 pm
- Thursday - Friday:
7:30 am - 11 am / 12 pm - 3:30 pm
7 am - 10 am
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Uhaul told us the location opened at 7:00 am but it didn't open until 7:30. The rep was very helpful and also polite. Good experience.Gerardus H.
I dropped off during after-hours, so there's nothing to complain about here. The drop off was just a normal easy drop-off.Dush D.
Tell them to set the pickup time sooner than they arrive or else they can't pick it up because there's no customer support, also make sure they opt to pickup over the app because no one will help you there, also buy anything and rent anything you need elsewhere because you can't do it here.Serop B.
Customer did not leave a comment.WESLEY A.
This is an a very strange location. It's like a warehouse and a parking lot. This is not their primary source of income. It's like a side deal, and you have to buzz yourself in with a ring doorbell. It's a little sketchyMichael M.
Dropped the truck off one day early. The location checked in the truck 3 days later, after I called customer support.George Q.
The truck was not clean.MIchael S.
I rented a u haul for a total of 6 hours. Turned it in to the employees without any problems, took photos of it at check in. The next day I get an email invoice stating I turned in the u haul about 25 hours after renting it and get charged and extra $40 for an extra day. I called up this location and was told my money would be refunded yesterday and still have not been refunded. This place scammed me.Brandon B.
Great customer service from Jose. He was very helpful and able to answer all my questions.Robin L.
The representative did a great job of handling my request.Sonuhor A.
Customer did not leave a comment.Armand W.
Customer did not leave a comment.alexandra S.
The gentleman working gave us excellent customer service to my daughter and myself, he was were very helpful.deborah A.
Customer did not leave a comment.DENNIS M.
Hard to find No sign...mark H.
Truck needed to be swept before use. Not a big deal, but expected. Check in procedures could be enhanced. I had just rented a month before with all check in rats completed. Did the online checkin for this and confirmed with local staff that all was set for pickup, but instead had to go thru it all again upon pickup.Kent T.
Excellent serviceAnthony W.
Not try to cheat the customer by charging for days they did not have the truck and REFUSE to provide a summary invoice upon return of the vehicle. Please see the glowing review I left on Yelp and Google and we plan to help with a few more for you.stan S.
Samuel was a very good person to work with..Every thing was excellent, if I have needs again I'll use...Alan K.
Customer did not leave a comment.IVAN S.
Customer did not leave a comment.Derek K.
Customer did not leave a comment.samy I.
The 2 reps that helped me out were very nice and made the rental process quick and easy.Nelson E.
When equipment is turned in May sure it's attached to the rent agreement to avoid collections and emails accusing of not being turned inTracy N.
Customer did not leave a comment.Jennifer R.
Customer did not leave a comment.WILLIE L.
Customer did not leave a comment.Richard R.
Customer did not leave a comment.Zane C.
Customer did not leave a comment.Eric S.
It seemed closed, no one answered the door for a whileMICHAEL M.
Customer did not leave a comment.Tony S.
Customer did not leave a comment.Don M.
They close at 3pm? Really? There were no instructions as to where we should leave the trailer. After we got there and started to unhitch, a truck driver drove up, and purposely drove really close to us We had to unhitch the trailer ourselves. I'm 62 years old. It was pretty heavy to lift off the trailer hitch. Then aJohn C.
Please provide the items I preordered. I ordered a dolly and furniture pads. I had to comeback for the dolly, never got the pads. One desk was scratched because of the lack of padsKurt H.
Very poor customer service. They take forever to open the door. The guy helping me out was not good - had to repeat my name about 3 times in a row to correct him because he kept using a different last name in the application. He kept saying, sorry that's the other customers last name and I keep getting confused. Very frustrating. Lack of paying attention to detail. I would never go back to this location again. I dropped my key off the day that it was due and the guy never checked the truck in. I was called 3 days later to let me know that the truck had not been returned when in reality what happened was that the guy was lazy to check it in because he was too busy doing other stuff.Enrique M.
My rental return was not reported to UHaul and I received a very upsetting call two days later. My rental had been returned the same day, ahead of schedule.adriene B.
Customer did not leave a comment.HleVictor H.
Maintenance on vehicles and they charge me more than what they told meEdwin B.
Customer did not leave a comment.albert M.
Customer did not leave a comment.eric G.
I will visit this location again and will tell my family about my experience who will be moving next month.clarice F.
I ordered 12 blankets. I was told the salesman didn't deliver them. I was up a creek. I had to go to Home Depot and buy blankets. However the trailer pulled just fine. I completed the move.blaine C.
They didn't seem to know what was going on. I ordered pads and they didn't have them. Plus they charged me for 2 appliance dolly's.DAVID Z.
The vehicle check-out via on-line/web, should be further tested for effectiveness and efficiency.Damian C.
Rented U-Haul in Cortez, CO - picked up 9/22/18 - had it rented until 9/26/18 - I returned in that Wednesday in Rancho Cucomonga before 10 AM. Rental person there not very friendly! However, I RECENTLY received an e-mail stating that I returned it on September 27 - that is in error! E-mail listed extra day charge of $20.00. However, my checking account was debited $28.00 on 10/9/18. So don't know that I will use U-Haul again - unless you send me a refund.DAN B.
Nothing, Service was Excellent.Simone B.
I was extremely disappointed with the fact that I had to have it back in 6 hours when I was charged the same for a 24 hour period. I called tech support 4 hours into my rental period asking if I could turn it in later and I was told if I turned it in past 7pm then I would be charged another day rate for the extra time. That is totally ridiculous when I payed the same rate for a 24hour period. I am very displeased about this policy and will be looking for other options in the future. That is a very unfriendly customer satisfaction policy!Troy G.
Customer did not leave a comment.Jennie V.
Lights not working...did find new wiring harness before leaving. No hitches available had to purchase from Walmartgordon R.
Customer did not leave a comment.guillermo angel V.
Customer did not leave a comment.Margie M.
Answer your damned phone! I've spent as long as 15-20 minutes on hold on the 800 phone number. Once I DO talk to a person, they are always quite helpful, but WOW, what an annoyance to be on hold so long to get simple questions answered.JEFFREY B.
Customer did not leave a comment.ZHU J.
Customer did not leave a comment.daniel R.
Customer did not leave a comment.Christopher S.
Customer did not leave a comment.ivannia E.
Staff is very helpful on my questions. Awesome u haul franchise! !!!BENEDICT M.
Customer did not leave a comment.Audrey G.
Customer did not leave a comment.Nicholas R.
Customer did not leave a comment.Woody S.
Customer did not leave a comment.Mike H.
The reservation was made a week in advance. The day before pick up UHaul changed the location. The truck was dusty and dirty it was not swept out.JAMES A.
Customer did not leave a comment.Gary W.
I only went here because I reserved a u-haul at another location a mile away 24 hours PRIOR. Went to this location at 7:45 because my reservation that I did online stated I was "ready to go" pick up the U-haul at 7:30 AM! Easy enough. Well I get there and it was closed. Nobody around. I then call the number provided and the associate tells me, " oh well you reserved online and that is never a good thing" your facility won't open until 9:30, that's what happens when you reserve online. Real blasÃ© and matter of fact , like he could care less. He did find me another u-haul facility nearby that handled the situation with ease. No issues with that place. I just hope I don't get charged for my precious reservation. If placing a reservation is so unreliable then take it off your system.Leslie W.
Customer did not leave a comment.Rigoberto T.
I was guaranteed a Dolly when I confirmed my reservation, but this facility stated that they did not have a Dolly for me. The person who took my payment did not know what he was doing on the uhaul computer system. There was trash in the cab and dirt in the back.Peter P.