I had reserved a 15ft truck but when I got there the only truck that was available was a 10ft truck that was dirty and I had to stop at a gas station to wash the windows because I couldn’t see through it well. And it ended up costing more for the 10ft truck. I was extremely disappointed in the whole process of everything. I wasn’t able to fit everything in the truck and borrowed my brothers truck so we could get everything down in once trip. I know if I had the bigger uhaul truck as originally reserved, that wouldn’t have had to happen with my brothers truck
erin c
Premier Indoor Boat & RV Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rancho Cucamonga, CA 91730
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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The person handling our reservation was nice and tried helping out as much as possible. The problem was more with the process and app than the location itself. Also, we requested the appliance dolly, but it was never provided and we were still charged for it.
Pablo Pwhen picking up via mobile app make sure that there is a bar code to scan when the app prompts you to scan one. I had to call customer service and wasn't able to pick up as soon or as early as planned
Ed RCheck in on the app and check out was an absolute nightmare shit show. Worst app ever.
Brett RI returned my box truck in time the next day. However the Boat & RV store was closed. I called the number on the door but they were closed. My rental truck was left in an open commercial parking lot. No attendant. I rented the truck with 1/2 tank of gas and returned it with 3/4 of a tank. The Boat & RV store charged me $20 for gas. I made the mistake of not taking a picture of the dash before I dropped off the keys in their nite box. I spoke to Oscar from the store and his care for me was not on his priority lists. I asked when they were going to close out my rental 2 days later and his reply was …. We run a RV rental storage and our priority is our clients first and when we get time we will handle the UHaul clients later. Very unprofessional and deceitful for charging me for gas. Untrustworthy!
Gregory S