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Joel M
Customer Reviews for Premier Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super simple to do a self checkout on a Sunday when they were closed. The app made it easy to check out the U-Haul and also return it. Thank you!
Adam REasy checkin and checkout process and great customer service.
Kara CThe Check Engine Light was ON.
Richard RExcellent customer service
Edward CProperly execute procedures and confirm upcoming reservations. Have the equipment that was to be available on site. Dont send customers to another location to pick up without confirming that they actually have the needed vehicle.
Michael STop notch service. I would recommend to everyone.
mark dThis U-Haul provider was awesome. I would recommend using this provider to everyone! Thank you Premier. Go U-Haul go
Dosha OThanks again for the great service.
Andrew HFriendly and professional staff and easy process.
billy nNot necessary.
darty mProfessional
John HImprove smell of office area
BETHANY EGreat customer service and would definitely recommend getting all your U-Haul needs from this location.
Joshua LVery helpful and so nice . Thank you
TERRY HAfter hours. I did not go inside…
MARGUERITE BThe guy working was amazing and very helpful
Heather WWe had our bike carrier break on the way home from Florida and had to rent a trailer to get them home. These guys were very nice.
Randy EDon’t park trucks on the low end of lot and have keys at the office building 2-3 hundred yards away.
JAMES YI’m sure they were great too. However I just dropped my key in the box!!
MELINDA TEverything was set up nicely, Easy to get to and in great condition
Mindy RBrandon and his guys are absolutely the best!!!
jerusha mGood and quick service
Clark BI am happy with the location, and was treated wonderful
MARy DNothing
JAMES LNothing. Everything was perfect.
David CVery satisfied, Who is Yao?
DAVID BI marked this average because when trying to call they seem to never answer the telephone
Sam Gexperience was excellent
alton bThere were no personnel at the location when we dropped off because it was after hours so therefore I marked No as helpful.
Elizabeth NCheck engine because the fuel injection system was messed up. I had. Breakdown in Chattanooga which cost me $198.00 for hotel and gas was only getting about 5 miles to gallon . I had to keep putting in 1/2 tank every 150-200 miles. The fumes inside the cab were making me sick. I thought it was diesel from semi trucks but it must have been the 15’ gas truck I was driving. I spent $125 just for gas and was on empty when I arrived in Richmond VA which I had arranged with Uhaul on the phone as the new destination. Uhaul never could get ahold of me after so waited in Chattanooga for another 2 hours or more while they were supposed to go over the ROadside Towing report. I spoke to 5 different people at Uhaul from towing to customer service and nobody could find my reference number when so gave it them and I was passed from one person to another. I became so frustrated and exhausted. I feel like I had been literally lost. I’m put in claims for hotel, gas and still after sending in photos of those so still haven’t been reimbursed. This company is not connected to each system for all the emails I sent and deny having my reservation or reference or even my phone number. Crazy. I will complain to BbB.
JAMIE GTruck was nice and clean and the service was great. Would definitely recommend.
Nicki LThe staff was very friendly and helpful.
KEVIN EFriendly service tech , hooked up trailer and left fast. Only thing they could fix is the driveway to the side road needs grading, it’s a huge jump up to the road.
Athanasios AThese guys are great, they take care of their stuff. Very friendly.
Tyler WThis was a drop off location so there was no customer assistance available everything was great
DONALD RBrandon and his son runs a business with pride and loves to help their customers Always friendly, helpful amd knowledgeable. Would recommend them highly
Randy JIt was a drop-off location. It was clean and a great uncongested area.
DONALD RVery helpful.
KEVIN BVery nice man that runs the Business
Howard HBrandon was very helpful and friendly. He got me exactly what I needed and took care of me very well. For sure will rent from again
Ray NGreat customer Service i will always use this location.
PAULA TI rented this truck 8 Jul 24 and in 9 Jul 24 I received an invoice that included a $25 cleaning fee. I went back and asked the manager to show me what was not clean and he said he did not add the cleaning fee. I showed him the invoice with the charge and he was adamant that he did not add the charge. I can only assume that uhaul has it loaded into their system to add the the charge. He assured me he would find out how the charge ended up on the invoice and to refund the $25, I hope that is the case or I will no longer use uhaul. JDC
Jerry CGreat service
Robert NStop using these storage places with no clear way of dropping off or a phone number that works
Paul LConvenient location. I would suggest they set up a voicemail. They are hard to catch on the phone but great to work with once you are finally able to speak with.
connie g | Overall ExperienceI love the self checkout feature. It makes returning the truck very easy and convenient because you can't always get to the location before closing. This feature allows you to unload your truck and return it on your schedule. The app is very well thought out and organized. Great development work.
Joel MThey are the best!
Katrina HGreat rental location. Service was excellent! The owner Brandon went above and beyond helping us with the trailer rental! Good job!
Greyson TBrandon and his son are just amazing individuals. Very helpful, knowledgeable and cares about their business and customers. The storage facility was and always kept neat and clean. The Uhaul trucks are well maintained and are available when needed. If I could rate a 100 stars for excellence then I would. We will continue to use Priemer Storage before looking elsewhere. Thank you to them both
Jennifer W | Overall ExperienceStaff is friendly and helpful. Facilities are in good shape and easily accessible. My belongings were secure and in great shape when I moved them out.
kara h | Overall ExperienceThese guys are the best
John N | Overall ExperienceWonderful customer service and convenient location. Would recommend this storage facility to anyone.
Wanda M | Overall ExperienceThis is a great place to do business with if you are needing to move, all aspects of Premier is top notch from trucks to Storage units this place is great, I would definitely recommend and use again.
greg b | Overall ExperienceThis is the 3rd time that we have used Premier Storage. The knowledge, expertise of the rental equipment, making connections, securing the right size equipment for the job needed is superior. The customer service that Brandon n his team exemplifies r excellent. We were extremely happy n satisfied. Thank you Brandon n team.
gary p | Overall ExperienceBrandon Tinsley was amazing to work with. Several times he accommodated our sometimes unique situation. He was always fair with his pricing. We rented 5 units from him. Would recommend highly.
ann w | Overall Experience