It would help immensely if the trailers had accurate information on the configuration of the equipment, ie: single drop down ramp, dual ramps, roll top doors or barn doors, etc. I have had to rent a 6' X 12' trailer for a piece of my daughter's equipment several times a year for the past two years. I can only use the enclosed trailer with the double barn doors on the rear because the mechanism for the roll top takes an extra 3 1/2" of space from the height. Her equipment rolls in with less than 1/2" to spare. I end up calling at least 5 U-Haul dealers to find the correct trailer, some as far away as 1 hour, 2 others 30 to 40 minutes away, and one 20 minutes away. I always ask if the trailer has the barn doors and without exception, they tell me there is no way to know without physically walking out to look at the trailer as the item number does not provide that information. Most of the time they tell me they will not walk out to check, I have to come and look for myself. Based on the times referenced above, this is a huge commitment of my time and resources to drive to these locations only to find that they do not have a trailer that will accomodate my needs. Please include in your equipment reference number an accurate description of the features included.
ELISE L
Customer Reviews for Premier Stone Landscape Supply LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
She was a breath of fresh air after dealing with the absolute worst customer service I've ever experienced when talking with the Vermont Scheduling Team over the phone.
Kelly DDropped off after hkurs
Robert FExcellent customer service, very efficient, friendly delivering a perfect pick up. Thank you!
MARK SThis was a great experience.
Marielle S