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Laura N
Customer Reviews for Premier Storage Solutions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was wonderful
KIMBERLY RThe truck that I rented had some issues. Door was frozen so I had to pry gate to get it up so I could access key for pickup. The heat control did not work so it took 20 minutes to defrost windshield so I could see to drive. Not a good start to day. Also I returned truck back by 12:30. Only had it 5hrs. Not a great deal.
Mike PCustomer service was great!!!
RONALD CNice people, I'll be using them the next time I'm hauling anything, strongly recommend them.
MICHAEL MKeep up the good work.
Charles BRealizing that you have recently moved, it is understandable that you had no staff personnel available, and transactions were conducted by speaker phone. However, it does not "Feel" like you have dealt with a person if there is no person to deal with, to show the dirt in the cab and in the back, to show and tell about things left behind inside the vehicle. Just saying it is hard to be heard when there is no person available to see nor hear what you have to say.
Samantha FReceptionist was very nice. Coffee was a nice touch.
MICHAEL WGreat service rep
Athanasios AStop hiding the fees you have for rentals. The price is never the price with your company.
SHIKI GWent to drop off during business hours which was actually a day earlier than required. Not a soul on the premises. Called the number on the invoice left message but never got a call back. Left trailer and took pictures of everything and put a note under the door.
Randy REasy return, very friendly and helpful. Would recommend to others. Fast, easy and convenient.
William CEasy admin of rental made the process smooth and pleasant.
Roger MNo one at physical location. Arrived during operating hours. Owner texted me after I left a voicemail. I texted images of the trailer at the facility.
ANDREW PCan’t ask for more it was Fast and no hassles.
Dan JHave the supplies you need no medium boxes and no dolly's at this location
Brian TI was very happy with my drop off. It was super fast and the customer service was excellent. The location was very close to my home which made it very convenient.
Lance MN/a
Beverly CVery friendly, and helpful staff. Thanks Jamie.
Brian PThe staff member at this location attempted many times to contact someone from the knoxville location in order to fix the issue. She could not reach anyone.
Rachelle REveryone in the office was great!! We are renting a STOWBOX from them and returned the uhaul at the same time. Everything went so smooth with them and they will be out go to location.
JAMES TDon't see any issues with this location very knowledgeable and customer friendly very very courteous and did everything they could to make the experience smooth as silk
Leonard PThe staff was super. Jaimie was very professional and very nice. She made my experience a much better one than the last experience I had with uhaul. Highly recommend this location in white Pine, tn.
Kimberly PThe vehicles low tire pressure alert was on my entire trip even though I checked the pressure and it was correct. My main problem, however, was the vehicle was not at the location I reserved it at, And when I showed up to pick up the vehicle I was told I should have received an email referencing pick up at the new location - I did not. Lastly, the customer service at the original location was subpar at best.
Mark W