Customer Reviews for Prescott Valley Rv & Self Storage
(U-Haul Neighborhood Dealer)

264 reviews

9525 E Lorna Ln   Prescott Valley, AZ 86314

(928) 772-4426

Location Hours

  • Monday - Sunday:
    10 am - 2 pm / 3 pm - 5 pm

Services at this Location:

Contact Us

(928) 772-4426

9525 E Lorna Ln
Prescott Valley, AZ 86314

Services at this Location:

Location Hours

  • Monday - Sunday:
    10 am - 2 pm / 3 pm - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Straps for wheels were very worn and did not hold during travel. Also, the right rear lite went flat in new Mexico, but roadside assistance helped get a new one. Originating location allowed the trailer to be used with a nail in it. Found the nail when roadside assistance changed the tire. Recommend training agents to safety ck all equipment prior to issuing it to customers.

SUE C. 
Rating:
5.0

Air conditioning on a truck in Phoenix broken! Not acceptable. 105*

Rob H. 
Rating:
5.0

Remove the dog hair on the seats

CHARIDY L. 
Rating:
5.0

Customer did not leave a comment.

phil M. 
Rating:
4.0

We did the 24/7 pickup and had a little trouble with the lock and my phone wouldn't complete the process as the location was turned off, the instructions on the link were not correct, but once I called the help number the lady was wonderful and helped me to establish the correct location settings on my phone and the rest went very smoothly.

Kelly M. 
Rating:
5.0

Customer did not leave a comment.

Jeff R. 
Rating:
5.0

Very helpful and friendly! No issues at all with the return

Donald C. 
Rating:
3.0

I had to wait quite awhile to pick up my uhaul because the office was under staffed but the only employee there did the best he could under the circumstances. I also had to go to another location to get my blankets because he was out, and I had ordered the blankets when I ordered the truck. I think if there had been more help this would have been a better experience. But all in all the move went very smoothly and I'm a satisfied customer!

Evelyn M. 
Rating:
3.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

Customer did not leave a comment.

Teresa F. 
Rating:
5.0

Customer did not leave a comment.

alia B. 
Rating:
5.0

Thank you.

Debra T. 
Rating:
4.0

Your friendly agent got me on the road in a timely manner even though I was late. I would recommend this spot to anyone

Thomas O. 
Rating:
3.0

Just inform the customer to check fir damages that exist before taking it out. And make have them check the gas level before so they don't get dinged with leaving mire gas in the tank when it's returned. We bought too much gas that we did not use. Should pick it up full and return it full. That would be more equatable fir everyone.

David W. 
Rating:
5.0

Customer did not leave a comment.

ALLEN B. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Carol S. 
Rating:
5.0

Customer did not leave a comment.

Bill C. 
Rating:
5.0

The employee (possibly the owner) was very polite and the rental price was fantastic. Although we only rented for round trip, one day, the price was right. I will rent from this location again when I need a trailer. Good work Prescott Valley U-haul!

WAYNE M. 
Rating:
5.0

Customer did not leave a comment.

Free M. 
Rating:
4.0

Very nice person easy transition

PATRICIA M. 
Rating:
5.0

Customer did not leave a comment.

Nicole M. 
Rating:
1.0

Customer did not leave a comment.

NICHOLAS S. 
Rating:
5.0

The whole experience was easy and quick. The truck was in excellent condition and the UHaul representative was efficient and professional.

JACK R. 
Rating:
4.0

Ryan, on-site rental agent, was great to work with, one of the best overall UHaul agents I've worked with. Thanks Ryan!

LYNN A. 
Rating:
5.0

Customer did not leave a comment.

Valerie M. 
Rating:
1.0

This location charged me a cleaning fee and gas fee even though the truck was clean and full of gas and I have pictures to prove it. On top of that they accused me of lying about the pictures I sent because of an app but I have geo location tags on each photo to prove that the truck was clean and full of gas. Basic bait n switch tactics with these fools.

PATRICK G. 
Rating:
1.0

The man at the desk was kinda rude to me when I asked where to park the uhaul. I would not recommend this location. There was also no parking for the uhaul and I had to leave it on the street.

Jessica K. 
Rating:
5.0

Customer did not leave a comment.

Paul E. 
Rating:
5.0

Customer did not leave a comment.

Bill C. 
Rating:
5.0

Customer did not leave a comment.

Bill C. 
Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
3.0

Depending on where you live, the location is fine. Ease of access from the main highway.

MARJORIE H. 
Rating:
5.0

Can't think of anything!

ROBERT L. 
Rating:
5.0

Just stay in Prescott Valley...you were very nice. Stay safe...

DEBRA B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL G. 
Rating:
1.0

My truck pickup location was changed twice!! I had to dive 30 miles only to find no truck and had to drive another 30 miles to get the truck. I was double charged, uhaul owes me $171. Definitely not happy with this service at all!!

Carrie N. 
Rating:
5.0

Very good service!

TANIA A. 
Rating:
3.0

Not much assistance from Ryan, but I did get what I needed to be done. Not one of your stellar facilities.

CHARLES G. 
Rating:
3.0

I dont know if the guy was trying to make a joke or was being rude but it was very uncomfortable when i picked up the truck.

Mathew S. 
Rating:
4.0

Clean the truck. It looked like someone had thrown up on the ramp

ROBERT S. 
Rating:
5.0

No surprise just good service. Truck was clean and we were within our mileage. Return was easy. Very pleased with the move.

Sandra A. 
Rating:
4.0

I WAS CHARGED TWICE. There were two separate transactions that have already posted to my card from a couple weeks ago. Blankets were supposed to be $5 plus tax, but there were two separate charges for $5 odd dollars and change. PLEASE FIX. I returned the blankets to the right location and they were on-time. CONTRACT NUMBER 97778709 Keith Eliot

Keith E. 
Rating:
5.0

Have all the proper equipment to fulfill reservation and at one location

John W. 
Rating:
5.0

Excellent employees from the beginning to the end of our Journey.

david F. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH R. 
Rating:
5.0

Have more pick-up locations.

Ginger S. 
Rating:
4.0

Good company. They had to clean out the trailer while I waited.

Louis B. 
Rating:
5.0

No improvements. Staff was incredibly helpful and friendly. Thank you!

BRIAN H. 
Rating:
5.0

Customer did not leave a comment.

SEAN O. 
Rating:
3.0

Pickup was fine before hours, but the return after hours was rather difficult to do on a cell phone.

ALBERT S. 
Rating:
5.0

Just keep up the great service.

James H. 
Rating:
5.0

We were very happy with the whole experience. We have used your trucks many times.

James H. 
Rating:
4.0

Danny was super nice and explained many things I did not know. Danny was very helpful and nice about everything.

LINDA H. 
Rating:
5.0

Everything went great and as planned, the employee was great and very helpful. I would send anyone to this location without worries.

Ricky D. 
Rating:
5.0

Customer did not leave a comment.

noel H. 
Rating:
5.0

Customer did not leave a comment.

Sharon R. 
Rating:
3.0

Customer did not leave a comment.

Steve S. 
Rating:
3.0

You really should fill up your trucks to full because I got my truck with 3/4 of a tank of gas and wound up filling it up when I didn't have to. So I basically got ripped off!

Danny H. 
Rating:
5.0

Nothing, could not have gone any smoother. Very pleased with service and equipment at this location.

VICTOR P. 
Rating:
4.0

I originally set up the pick up for the Blue Hills market in Dewey, and was very disappointed that the person behind the counter had absolutely no idea how to do any of the rental process. She had no compassion for my travelling to the market and spending my time only to hear her say, "Oh well, I can't help you. You'll have to go back home and set it up on line!!" This is not how you conduct business. You might want to have people who are trained to do things that are essential to your success. I will not be going back there to rent, or to buy gas, or to buy food. VERY unprofessional..

Tim D. 
Rating:
5.0

Everything was fine

William B. 
Rating:
5.0

Customer did not leave a comment.

Scott P. 
Rating:
5.0

The experience was excellent I am a first time customer and very SATISFY with katherine and precious Denise I thank you in ADVANCE ministerlorraine Ratcliffe Prescott valley arizona

Verice C. 
Rating:
3.0

Keep Danny! He was very service oriented and accommodating throughout our business transaction (reservation/pick-up & return).

Richard M P. 
Rating:
5.0

Danny Santiago was very knowledgeable and friendly even though very under staff. He is someone U-haul can be proud to have as a team member and to use him for training purposes at other locations.

Patrice R. 
Rating:
5.0

Really nice people working at this location Joey was a lot of help and professional

Victor S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY B. 
Rating:
5.0

This location was amazing! Danny was so personable, helpful and made sure all my needs where met accordingly. Thank you again for all your help!

Angela Celina T. 
Rating:
5.0

Great service.

Terry S. 
Rating:
5.0

Nothing, it was quick and easy. The employee was very nice and professional.

Lucinda C. 
Rating:
3.0

Exterior was very dirty- especially the windshield and mirrors. People were very nonchalant about their service.

Rick K. 
Rating:
3.0

windows inside were filthy, cab should have been sanitized and cleaned before rental truck was not a location I signed up for- had to wait over 2 hours to get straightened out. I will never rent by phone App again.

Leslie C. 
Rating:
5.0

The gentlemen name Daniel is such an asset to the uhaul company. We have used uhaul s services three times in the last 4 months and he has always been so helpful.

Cynthia M. 
Rating:
1.0

Very unpleasant experience when I had already reserved truck online. Had to wait 2.5 hours before everything was arranged. Never again! Sorry

Carl S. 
Rating:
2.0

I returned the truck and got told that I had damage done to it but don't worry I had the insurance. My problem was I didn't have damage and I noticed it when I did the online pickup. Also I got it with a quarter of a tank and she argued with me that it was more even when she kept incorrectly telling me where the amount is for a quarter of a tank is located. It was stressful and nerve racking. I will keep going to the uhaul store on 69 or go with another service since I do rentals several times a month for work.

Robert V. 
Rating:
5.0

nothing to improve

Leesa B. 
Rating:
5.0

Excellent service. Danny is very professional and knowledgeable. Everything was great!

Barbara L. 
Rating:
5.0

It was all good

Keith B. 
Rating:
5.0

Friendly and helpful associates, rented during covid and the experience was safe and well planned out. Would recommend to a friend.

Amos W. 
Rating:
3.0

They did not tell me the vehicle return location and the storage location have different addresses. It took a while for the personnel to get everything sorted out. I realize we are in a pandemic and folks are being cautious but not answering the phone is uncool.

Tracey B. 
Rating:
5.0

Associates are always very helpful and have needed equipment ready when I am. This is my favorite U-haul location.

nancy M. 
Rating:
5.0

It was great , no changes needed

Justin E. 
Rating:
5.0

very smooth and easy experience. manager on site was very friendly and professional. Truly felt like he cared about our experience.

William J. 
Rating:
5.0

Everything went smooth. If I need to rent a moving truck again I will only go here. The best service easy in easy out 10+??

Melodie M. 
Rating:
5.0

truck had a leak, but we saw the disclaimer at the back of the truck after we unloaded. No big deal. Our mileage was low, but the amount of gas I had to put into the truck indicates that it wasn't probably full when I took it out. Danny was great.

Jennie S. 
Rating:
4.0

When I returned the truck, the owner was out to lunch. I kept calling the phone number for several hours, but it was always busy (or phone error).

Ben B. 
Rating:
5.0

Danny Santiago is the perfect representative for U-Haul. He's knowledgeable and friendly. He made a stressful time for me bearable. I will recommend him and U-Haul too everyone I know. .

RAY A. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Needs new wiper blades.

Sandra M. 
Rating:
4.0

Customer did not leave a comment.

Shannon G. 
Rating:
5.0

Danny was outstanding in his customer service. He was efficient and timely. He did a great job explaining everything.

Timothy M. 
Rating:
5.0

Kind people.

Dan H. 
Rating:
5.0

Danny is a plus for U Haul!

James F. 
Rating:
5.0

Excellent & friendly service.

Nancy T. 
Rating:
5.0

Customer did not leave a comment.

Frank K. 
Rating:
5.0

Customer did not leave a comment.

Jay K. 
Rating:
5.0

Customer did not leave a comment.

Victor S. 
Rating:
5.0

Danny was so personable and friendly. Give him a raise!!

JIM D. 
Rating:
5.0

Customer did not leave a comment.

Janice R. 
No reviews have been submitted for this location.

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