No improvement needed. Ryan was a joy to meet and rent from. Truck was very clean and ran great! Office very neat and clean, with complimentary coffee, candies and key lanyards. Giving him, and the truck, 5 stars!!Mason Q.
Prescott Valley Rv & Self Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Prescott Valley, AZ 86314
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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The only be problem was u haul made me good out of my way to drop off the truck far from where I was when there were two other locations right next to me and at first wanted me to go a half hour each way and I said nojordan T.
Everything was fine, but I was over charged for milage when got back. Below is a copy of what I sent to customer service... Hi, I just want to report a problem with my truck rental today. Everything went fine until I came back to your office at 9525 East Lorna Ave. where I rented the truck from and loaded it. I then drove to 210 East Highway 69 and offloaded my belongings to my new storage. I went to the gas station that is on the same lot and filled the tank with a gallon of gas, then I drove back to the Lorna location and dropped of the truck. Then when your manager added up the milage, he said it was 18 miles, when the location was only 4.5 miles away. So somehow the milage doubled! This is NOT POSSIBLE.I DIDN'T GO ANYWHERE ELESE. If you look at the length of the rental I wouldn't even have had time to fill a twenty foot truck and offload it and go somewhere else. I don't know where the mistake was made, but a mistake was made. If you look at this link from Mapquest you will see that it is only 4.5 miles. https://www.mapquest.com/directions/list/1/from/us/az/dewey/86327/69-s-state-route-69-34.54123,-112.24716/to/us/az/prescott-valley/86314-2325/9525-e-lorna-ln-34.58105,-112.29942 Please adjust my bill. It is already expensive having to move and I don't wish to incure additional expenses even it's only a few dollars. It's the principe of the thing. I only drove 9 miles. Please take care of it. Thank you...Ian B.
Nothing. The service was great and the Staff friendly and knowledgeable!ANTHONY R.