Customer Reviews for Prescott Valley Rv & Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Nothing--very friendly customer service.THANKS.

Rating:

5.0

I was very happy with my experience with the person who helped me out. She was very friendly and helpful. She went above and beyond.

Rating:

5.0

Very nice!

Rating:

4.0

I don’t have anything to add as customer service was great.

Rating:

3.0

The gentleman in the office seemed reluctant to come outside and help us get the key when we were having difficulty getting the lock open

Rating:

3.0

Ryan was a pleasure to work with.

Rating:

5.0

Process was perfect

Rating:

4.0

Dropped off in the key box no one there.

Rating:

4.0

Directions for drop-off were difficult to follow, but staff was extremely helpful.

Rating:

5.0

Good customer support

Rating:

5.0

Very friendly and accommodating.

Rating:

5.0

The people that run this location were stand up people and made the process as easy as possible

Rating:

5.0

Whole experience was great

Rating:

5.0

Very polite and professional!

Rating:

1.0

They need to train people at this location and the $.99 store doesn't seem very fitting for a U-Haul stop.

Rating:

5.0

Christina went the extra mile to locate my info and contact me after finding a left behind item. Very much appreciated!!

Rating:

5.0

Very good and had what was promised.

Rating:

3.0

I had problems coming up to prescott. I was a little late but they closed at 6, I got there at 530 and the guy was cussing me and he was very rude!!!!!

Rating:

3.0

They did not provide the furniture pads I requested and paid for. Inside of the truck was dirty. The lock box was extremely difficult to open.

Rating:

5.0

Your website is very slow, if you can fix that all would be 5 stars

Rating:

3.0

Previous renter of this vehicle smoked. The vehicle was fifty and dirty and was not washed. It was only fueled with a full tank of gas. The female worker seemed to not able to do her job. When she was informed about the cigarette smell, she responded the car just came from California and now it is going back. I should at least get some money returned for the inconvenience.

Rating:

4.0

Hard to find , I was looking for a U-Haul storage facility but I found it. every thing and the service was great. Thank you all for everything you all did with my move and new our new journey.

Rating:

3.0

Person was out when I got there. Didn't even look like a Uhaul facility. There was a few Uhaul trailers but I was in a storage facility with the office across the road.

Rating:

5.0

The person in the office was extremely nice and helpful. I would recommend this office to anyone. We had a great experience.

Rating:

4.0

Very kind peoe

Rating:

3.0

Again, the drop-off location was changed from what we originally selected. This was very frustrating for us as we had ensure we would be within the milage and had to drive extra. Yes, it was just down the road, but it was different from what we had chosen. If U-Haul is going to change it, why do they allow you to choose where you want to drop it off in the first place? Both our pick-up and drop-off locations were changed. We did not appreciate that!

Rating:

5.0

Turn-in was effortless. Very friendly people there.

Rating:

5.0

Ryan was terrific. We tried to use the app to rent but there was almost no cell signal and the app also seemed to have a problem uploading the drivers license. Fortunately Ryan helped us out.

Rating:

5.0

No improvement needed. Ryan was a joy to meet and rent from. Truck was very clean and ran great! Office very neat and clean, with complimentary coffee, candies and key lanyards. Giving him, and the truck, 5 stars!!

Rating:

3.0

The only be problem was u haul made me good out of my way to drop off the truck far from where I was when there were two other locations right next to me and at first wanted me to go a half hour each way and I said no

Rating:

2.0

Everything was fine, but I was over charged for milage when got back. Below is a copy of what I sent to customer service... Hi, I just want to report a problem with my truck rental today. Everything went fine until I came back to your office at 9525 East Lorna Ave. where I rented the truck from and loaded it. I then drove to 210 East Highway 69 and offloaded my belongings to my new storage. I went to the gas station that is on the same lot and filled the tank with a gallon of gas, then I drove back to the Lorna location and dropped of the truck. Then when your manager added up the milage, he said it was 18 miles, when the location was only 4.5 miles away. So somehow the milage doubled! This is NOT POSSIBLE.I DIDN'T GO ANYWHERE ELESE. If you look at the length of the rental I wouldn't even have had time to fill a twenty foot truck and offload it and go somewhere else. I don't know where the mistake was made, but a mistake was made. If you look at this link from Mapquest you will see that it is only 4.5 miles. https://www.mapquest.com/directions/list/1/from/us/az/dewey/86327/69-s-state-route-69-34.54123,-112.24716/to/us/az/prescott-valley/86314-2325/9525-e-lorna-ln-34.58105,-112.29942 Please adjust my bill. It is already expensive having to move and I don't wish to incure additional expenses even it's only a few dollars. It's the principe of the thing. I only drove 9 miles. Please take care of it. Thank you...

Rating:

5.0

Nothing. The service was great and the Staff friendly and knowledgeable!

Rating:

5.0

Thanks

Rating:

5.0

checked in on line twice as i didnt get a confirmation check in.

Rating:

5.0

Excellent staff, very helpful 👍

Rating:

3.0

I didn’t drop off the truck

Rating:

3.0

I dropped off my truck at 9:30 he told me he couldn't check me in right now but will email me a reciept when he has time to check it in. Noticed that they charged me for gas when I left it full with a picture I took. Will be calling corporate

Rating:

4.0

Ryan was quick to serve and get me checked in and out quickly.

Rating:

5.0

I didn't see a uhaul sign and was confused about where to park the truck.

Rating:

5.0

Had a great experience with Uhaul Ryan was great .

Rating:

5.0

Very friendly great personality

Rating:

4.0

Very friendly, easy going and great personality

Rating:

4.0

Make using the app for self check in intuitive. Also, make sure the key is in the correct lock box ;)

Rating:

1.0

It took almost 2 hours to pick up the truck through the mobile app

Rating:

5.0

Service was great

Rating:

4.0

When I picked up the trailer it was covered in mud and had one bald tire that the threads were showing thru and the check engine light was on. Fortunamtly I had a day before moving and I was able to call road side assistance and the technician was excellent. The Prescott valley dealer was zero help and I presume he took one of the tires since the other three were brand new to fix a local trailer.

Rating:

3.0

I did not go inside or work with anyone to return the vehicle and was not given a lot of instruction on how to return. I did run in to a person as I was leaving and they were very nice..

Rating:

5.0

Very fast no problems. Highly recommend!!

Rating:

5.0

Great experience. I've used U-haul many times though the years and this was the best experience yet.

Rating:

5.0

nice people

Rating:

3.0

Closed. They need to change their instructions for dropping off to reflect that the lot is across the street from the address not “in front” of the address.

Rating:

5.0

Ryan the Manager at the store, was friendly, accommodating, and very professional in his recommendations, and promotion of the entire transaction.

Rating:

4.0

I wanted to pay cash. I was told I had to use a credit card. Why can't cash be paid?

Rating:

5.0

I think Ryan is amazing. Kind, didn't rush me and was very nice. I would definitely use this company again. (He might deserve a raise..😉🙂) Thank you for not making the truck rental stressful. Deb

Rating:

3.0

Straps for wheels were very worn and did not hold during travel. Also, the right rear lite went flat in new Mexico, but roadside assistance helped get a new one. Originating location allowed the trailer to be used with a nail in it. Found the nail when roadside assistance changed the tire. Recommend training agents to safety ck all equipment prior to issuing it to customers.