Horrible experience with this location, I would refer nobody here, and the guy there was very rude and raising his voice at us very unhappy about this experience.
AMIEL B
Customer Reviews for Prestige Auto Detailing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one there and hard to get too.
LOUIS MI dropped my rental off and the location was closed. Was still able to park it next to other trailer’s and use U-Haul.com to return my equipment. Was very easy and self explanatory
MICHAEL SThere was no one there when I dropped off the dolly, and I must say it was easy access and an easy drop off. Thank you for being a very american agreeable company.
JOHN SGive the building a make o er
VICTOR VI reserved a cargo van nearly two weeks in advance and when I go to pick up their is no van!! And no one else in town had one poor management!
George RLong story, if you care look me up by my number 907-712-7230 I know U-Haul represents do not document properly then call me
Lucas SWhen I first got there we could not find anyone. The place looked as if it was abandoned. When someone showed up, I had to do all the unhooking and placing in line.
Jeffrey GThey just weren't there, and they didn't call me back. I understand that my return time was before the store was set to be open.
Robert MIt was clean but very smoky smelling.
TRACI ATwice the gentleman checking me in was very welcoming. I appreciate that.
JOSEPH DEric was very knowledgeable and made the experience very smooth.
Lorenzo YThe person that took in the vehicle was very nice and helpful.
Monica CManager on site was super helpful and pleasant to work with!!!!
Kathleen LGreat customer service
Sharisma HDrop off was easy and fast!
Renate SI used my app to book this rental. I chose “counter service” and was told only pick up was available. I had to stand in the rain for 30 mins on the phone while I was assisted with check in. The keys weren’t in the correct lock box. I did not receive my furniture pads that I paid for. The front interior of the car was filthy. And the truck was on 1/4 tank when picked up.
Brianna SThe sales manager didn't know how to do the transaction, truck was out of Gass and have furniture in it 😳 I was expecting a smooth clean morning but it wasn't. When I returned the truck no where to find the sales man...
Antonio Dcharged me twice for using a truck and customer service was horrible
Keith HThe truck was full of ants
Jamar WBranch manager helpful and made process smooth.
Pam RThe truck was dirty and full of ants. We had to clean the truck and purchase ant spray to get rid of the ants. Was told that we could pick up the truck and the trailer at the same location, but had to go to a different location to pick the trailer up.
Cynthia JHelpful friendly
shawn jNothing every thing was fine
Sonja JSeveral if not all employees were smoking and drinking in plain sight and while interacting with customers. The environment is extremely sketchy, and actually difficult to drive on or park at, much less hook up a trailer on, as it’s a pothole ridden gravel/dirt lot. While somewhat friendly, employees used many expletives and racial slurs. Employee had UHaul customer service on the phone trying to walk him through how to check me out. And proceeded to check me out on a smashed Samsung galaxy. The employees hooked up the trailer incorrectly, which I had to fix later. Would not recommend. Very sketch. Would honestly like I refund since I did all of it myself.
Albert PNot sure. But my dealing with Mr Eric was good. He was friendly, approachable and professional.
Jason C